We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Resort Hotel Genting Highlands

3.5 of 5 Genting Highlands Resort, Genting Highlands 69000, Malaysia
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Resort Hotel Genting Highlands
Professional photos View all
Browse nearby
Resort Hotel Genting Highlands
Write a Review

257 reviews from our community

Traveler rating
    55
    126
    53
    15
    8
See reviews for
103
78
5
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Thai first
  • Any
English first
  • All months
    (257)
  • Mar-May only
    (63)
  • Jun-Aug only
    (73)
  • Sep-Nov only
    (52)
  • Dec-Feb only
    (69)
All months
Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The service and hospitality is good. Staffs are friendly. Hotel room is clean. Weather is nice. The outdoor theme park are closed for upgrading. For those enjoy shopping there is First World Plaza connected to this hotel.This place is perfect for those who want to have a short holiday with family.

Was this review helpful? Yes
George Town, Malaysia
Top Contributor
143 reviews 143 reviews
40 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Room basic only. No WiFi in room. No air-con (only fan) - but still was cold when window was opened because of the cool fresh air from outside. No valet parking but ample parking available.. Very friendly check-in service.

Was this review helpful? Yes 1
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

It is a very average hotel, not the 4 star as it claimed to be- more of a 3 star standard. The rooms are clean but basic. The staffs are generally friendly and helpful. The main shortcoming of this hotel is that Wifi connection is only available at the hotel lobby, not in the rooms even if one is willing... More 

Was this review helpful? Yes
australia
Contributor
20 reviews 20 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went to stay there for 5 nights. Last July, 14, I complained about the heavy stained carpet and lamented the management should look into this matter? Indeed they do. Now the room has new carpet and presented a different outlook. The toiletries remain full and they provide new slippers daily hoping the guests would use them so that the... More 

Was this review helpful? Yes 1
Singapore, Singapore
Top Contributor
92 reviews 92 reviews
16 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Revisited RESORT HOTEL and reckon it is still GOOD! The Genting Group has now invested about five (5) billion Malaysian Dollars and JV with the U.S 20 Century Fox group to bring the RESORT HOTEL to a world class resort. The construction work has started and planned to be completed in the year 2016. With the recent two MH flight... More 

Was this review helpful? Yes
Singapore, Singapore
Contributor
15 reviews 15 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked during off-peak and the rooms are ridiculously cheap. Since the purpose of going there is not for the rooms, my family booked the cheapest available and had very low expectations. Upon reaching there, it can get pretty confusing as the place is huge. Checking-in was a nightmare. Tried the automated check-in, but there was no rooms available. Went to... More 

Was this review helpful? Yes
Panaji, India
Top Contributor
59 reviews 59 reviews
24 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed January 26, 2015

It's quite possible that you may loose your way in this huge hotel. Attachéd to the hotels there are different rides and a casino too. Could not enter casino, as we were not carrying formal attire. Rooms are average and with very poor acoustics. There was construction activity going on next to the hotel, because of which there was lots... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 25, 2015

very dissapointed with this 4.5star hotel, if you speak English it is very to be understood and we were not able to communicate to the reception area when calling from our room to ask about making a local phone call, overall the rooms look nice and hotel looks new however very disappointed that a 4.5 star hotel does not have... More 

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 20, 2015

Stayed for 3 days and 2 nights from 18 to 20th Jan. 2015. Equipped with all the basic needs. Meals are easily available though some of the restaurant price are super high. Not for children for the time due to the major "make over" of 20th century fox theme park. But the casino is always available 24/7 for the adults.... More 

Was this review helpful? Yes
Agra, India
Top Contributor
73 reviews 73 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 16, 2015

the hotel itself is good with lot of restaurants and a casino but the rooms were an average for the price they charge and that even on the day of the booking so you have no option to cancel and my room was a connecting one and i could hear all the noises from the other room which was very... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Resort Hotel Genting Highlands? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Resort Hotel Genting Highlands

Address: Genting Highlands Resort, Genting Highlands 69000, Malaysia
Location: Malaysia > Pahang > Genting Highlands
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Resort Hotel Genting Highlands 3.5*
Number of rooms: 836
Reservation Options:
TripAdvisor is proud to partner with Agoda, Hotels.com, Expedia, Despegar.com, TripOnline SA and Tingo so you can book your Resort Hotel Genting Highlands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Genting Highlands
Genting Highlands Hotel

170 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (160)
Viewed
Room/suite (57)
Viewed
Hotel & grounds (28)
Viewed
Bathroom (24)
Viewed
View from room (8)
Viewed
Family/play areas (1)
Viewed
Pool/beach area (1)
Viewed
Other (41)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (6)
Hotels you might also like...
Check In Check Out
Price Your Stay