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Seri Malaysia Genting Highlands

No.11 Block 2, Jalan Jati 1, Goh Tong Jaya, Genting Highlands 69000, Malaysia
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1 room 1 adult
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Seri Malaysia Genting Highlands
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40 Reviews from our TripAdvisor Community

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shah alam
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed December 23, 2015 via mobile

Staff - housekeeping late come, in room dinner so slow Room - messy, old fashion, xtra pillow not cover, tare blanket Food - no variety at cafe, Bathroom - should renowate to modern concept Will not come again for family trip

Helpful?
Thank lyaza
Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 14, 2015

This might have been a great hotel once upon a time, but now clearly it isn't. The rooms are smelly. The bathrooms... The lesser said about them the better. Just like another reviewer we booked last minute and found that no other hotels were available. We had in fact booked 3 nights to enjoy the lovely weather and scenic beauty... More 

Helpful?
1 Thank chukvi

Travelers are raving about these Genting Highlands hotels

Kuala Lumpur, Malaysia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed November 28, 2015 via mobile

Booked a family room and it was horrible. Comes with 1 queen and 1 single bed. The rooms are old and mouldy. The smell of the pillows were terrible. It smelled like it was sprayed with the cheapest perfume. When removed the sheet because of the bad smell,the condition of the pillow was black and smelly. The toilet was also... More 

Helpful?
Thank Lavinia A
HotelSeriMalaysia, Marketing & Communication at Seri Malaysia Genting Highlands, responded to this review

Dear Lavinia A, We regret to hear of your bad experience at the hotel. Your feedback is highly appreciated as it will help us to improve our ability to serve our guest better. Kindly please contact us at directly at central@serimalaysia.com.my by providing your details so we may take further actions. We hope you will be giving us another chance... More 

Negeri Sembilan, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 30, 2015

Friendly staff...Breakfast is very nice.. Environment was good and no noisy sound..its just a sound of singing bird.. for every one i sure this is the great place to check in and to release your stress..

Helpful?
1 Thank AnokOmak
HotelSeriMalaysia, Marketing & Communication Executive at Seri Malaysia Genting Highlands, responded to this review

Dear AnokOmak, We greatly appreciate your good comments on our breakfast and your wonderful stay with us. Thank you so much for taking the time to share your experiences online. We would love to see you again. Sincerely, Rangkaian Hotel Seri Malaysia More 

Kuala Lumpur, Malaysia
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed July 27, 2015 via mobile

Stayed here last year with my wife.. Which is very unfortunate for us because all other hotel was fully booked and it is the last option.. Arrived around 1pm and the room is not ready.. Understandable that we arrived early but the lady at the reception has no hospitality at all.. Sour face without smile.. Just 1 word to describe... More 

Helpful?
Thank TheW0rldTraveller92
HotelSeriMalaysia, Marketing & Communication Executive at Seri Malaysia Genting Highlands, responded to this review

Dear TheW0rldTraveller92, Thank you for sharing your honest feedback. We understand how important a good accommodation service is when traveling and we take complaints related to this matter very seriously. Our standard check-in time is at 1400. However, our guests are welcome to inform the hotel upon early check-in depending on availability of the rooms. We regret to hear your... More 

Ipoh, Perak, Malaysia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 14, 2015

My wife and I arrived at 4pm. We had our booking through Airasia. The receptionist told us there was no such booking and she asked for our booking number. I had to call my son and later I provided her with the information. She spent sometime with the computer and still our booking did not come through. I contacted my... More 

Helpful?
Thank rosli89
HotelSeriMalaysia, Marketing & Communication Executive at Seri Malaysia Genting Highlands, responded to this review

Dear Rosli89, We regret to hear of your staying experience with us and will take note of this matter further to our management. Kindly please contact us directly at central@serimalaysia.com.my Your feedback is highly appreciated and will help us to improve our ability to serve you better. We hope you will be giving us another chance and returning to our... More 

Alor Setar, Malaysia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 5, 2015

I booked this hotel rather last minute as other hotels up in in Genting was fully booked. The minute I stepped into the floor of my supposedly room, there was a stench of mold that immediately hit me right on my face. Being a optimistic person, I thought it was maybe just the corridor. How wrong was I to have... More 

Helpful?
Thank SteveLeo
HotelSeriMalaysia, Marketing & Communication Executive at Seri Malaysia Genting Highlands, responded to this review

Dear SteveLeo, We regret to hear of your staying experience with us and will take note of this matter further to our management. Kindly please contact us directly at central@serimalaysia.com.my Your good feedback on our friendly customer service is highly appreciated and your constructive comments will allow us to improve our ability to serve you better. We hope you will... More 

Tangerang, Jawa Barat, Indonesia
Level Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 3, 2015 via mobile

If you are looking for this all combination plus a fresh air, well..it can be your answer and really tempting hehehe... But you have to be ready for a long journey plus a traffic jam...anyway it is worth for and if you really do it, may be you don't wanna go back to your home town hehe

Helpful?
1 Thank thb68boy
HotelSeriMalaysia, Marketing & Communication Executive at Seri Malaysia Genting Highlands, responded to this review

Dear thb68boy, Thank you for choosing Hotel Seri Malaysia to enjoy the breezy air and attractions in Genting Highlands. For your information and other guests, Hotel Seri Malaysia in Genting Highlands is located approximately 3.5 km away from the Genting Skyway Cable Car. Thank you and we would love to see you again. Sincerely, Rangkaian Hotel Seri Malaysia More 

IPOH
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 2, 2015

Stayed in this medium range hotel with 124 rooms for 1 night. The twin bed room was big and can easily accommodate another bed for a third occupant. Maintenance was average and needs improvement. We found in our in the bathroom the toilet water cistern was malfunctioning. Similarly the main entrance door to the room always gets jammed – have... More 

Helpful?
Thank AvidTraveller007Ip
HotelSeriMalaysia, Marketing & Communication Executive at Seri Malaysia Genting Highlands, responded to this review

Dear AvidTraveller007Ip, We are saddened to hear your comments about our facilities. We value your feedback as this will help us to improve our ability to serve you better and will share this issue with the hotel’s management r. Kindly contact us directly at central@serimalaysia.com.my if you have further inquiries. We hope you will be giving us another chance and... More 

Kuala Lumpur, Malaysia
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed January 9, 2015 via mobile

I went to Seri Malaysia for a weekend getaway to enjoy the cold weather with a comfy bed. The rooms are big, they have TV with very few channels, and they have hot water (u'll need to wait 15mins after switching on the heater) in a nutshell this place needs a refurbishment badly. As the room smelled of cigarettes, the... More 

Helpful?
3 Thank Cavewoman11
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