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Seri Malaysia Genting Highlands

No.11 Block 2, Jalan Jati 1, Goh Tong Jaya, Genting Highlands 69000, Malaysia
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Seri Malaysia Genting Highlands
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35 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
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    (9)
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Ipoh, Perak, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife and I arrived at 4pm. We had our booking through Airasia. The receptionist told us there was no such booking and she asked for our booking number. I had to call my son and later I provided her with the information. She spent sometime with the computer and still our booking did not come through. I contacted my... More 

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HotelSeriMalaysia, Marketing & Communication Executive at Seri Malaysia Genting Highlands, responded to this review

Dear Rosli89, We regret to hear of your staying experience with us and will take note of this matter further to our management. Kindly please contact us directly at central@serimalaysia.com.my Your feedback is highly appreciated and will help us to improve our ability to serve you better. We hope you will be giving us another chance and returning to our... More 

Alor Setar, Malaysia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed May 5, 2015

I booked this hotel rather last minute as other hotels up in in Genting was fully booked. The minute I stepped into the floor of my supposedly room, there was a stench of mold that immediately hit me right on my face. Being a optimistic person, I thought it was maybe just the corridor. How wrong was I to have... More 

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HotelSeriMalaysia, Marketing & Communication Executive at Seri Malaysia Genting Highlands, responded to this review

Dear SteveLeo, We regret to hear of your staying experience with us and will take note of this matter further to our management. Kindly please contact us directly at central@serimalaysia.com.my Your good feedback on our friendly customer service is highly appreciated and your constructive comments will allow us to improve our ability to serve you better. We hope you will... More 

Travelers are raving about these Genting Highlands hotels

Tangerang, Jawa Barat, Indonesia
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 3, 2015 via mobile

If you are looking for this all combination plus a fresh air, well..it can be your answer and really tempting hehehe... But you have to be ready for a long journey plus a traffic jam...anyway it is worth for and if you really do it, may be you don't wanna go back to your home town hehe

Was this review helpful? Yes 1
HotelSeriMalaysia, Marketing & Communication Executive at Seri Malaysia Genting Highlands, responded to this review

Dear thb68boy, Thank you for choosing Hotel Seri Malaysia to enjoy the breezy air and attractions in Genting Highlands. For your information and other guests, Hotel Seri Malaysia in Genting Highlands is located approximately 3.5 km away from the Genting Skyway Cable Car. Thank you and we would love to see you again. Sincerely, Rangkaian Hotel Seri Malaysia More 

IPOH
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed May 3, 2015

Stayed in this medium range hotel with 124 rooms for 1 night. The twin bed room was big and can easily accommodate another bed for a third occupant. Maintenance was average and needs improvement. We found in our in the bathroom the toilet water cistern was malfunctioning. Similarly the main entrance door to the room always gets jammed – have... More 

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HotelSeriMalaysia, Marketing & Communication Executive at Seri Malaysia Genting Highlands, responded to this review

Dear AvidTraveller007Ip, We are saddened to hear your comments about our facilities. We value your feedback as this will help us to improve our ability to serve you better and will share this issue with the hotel’s management r. Kindly contact us directly at central@serimalaysia.com.my if you have further inquiries. We hope you will be giving us another chance and... More 

Kuala Lumpur, Malaysia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed January 9, 2015 via mobile

I went to Seri Malaysia for a weekend getaway to enjoy the cold weather with a comfy bed. The rooms are big, they have TV with very few channels, and they have hot water (u'll need to wait 15mins after switching on the heater) in a nutshell this place needs a refurbishment badly. As the room smelled of cigarettes, the... More 

Was this review helpful? Yes 2
Rawang, Malaysia, Asia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed December 26, 2014

I stayed in this hotel for the weekend.The front desk officers are very slow to respond.The fan in the room had a squeaky sound. The food is just average. Otherwise the room is spacious and comfortable. It is below average for the amount we paid for.

Was this review helpful? Yes 1
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed December 10, 2014

Stayed for 1 night and never again. This hotel has a very deceptive front. The lobby and waiting area looked decent and clean, probably due to a recent refurbishment. Looked new. Made me hope that the reviews on TripAdvisor had been grossly exaggerated. That is, until I got to the floor where my room was. The hotel corridor had a... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 27, 2014

I have a very bad experience staying in this hotel. There are so many cocroaches in the hotel room. Heck, there are even cocroaches in the refrigerator. Yuck! The drainage system is very poor that when I took a shower I will end up in a 'swimming pool' and trust me this is not the swimming pool peole want to... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 25, 2014

Stayed for 3 days 2 nites. Very poor breakfast (NOT EVEN EGGS PROVIDED). Not refilled after finished. Poor taste. Room toilets filthy and coffee cups soiled and not properly cleaned. Wifi was charged rm10/day but no connection. TV channels very limited. Only 2 sockets in room.(TV AND KETTLE) Big rooms and good air conditions. Comfy beds and quiet. Good locations... More 

Was this review helpful? Yes 1
Kuala Lumpur
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed June 23, 2014

My wife, baby and i have come here twice as my wife had to attend multiple trainings held in this hotel. As a result, i had to entertain and babysit my baby (1 years old, and the second time 2 years old) almost the whole day in the hotel room. Cons: 1) The carpet is filthy and dusty. i felt... More 

Was this review helpful? Yes 3
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