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Hyatt Ziva Rose Hall

5.0 of 5
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Rose Hall Road, Rose Hall, Montego Bay, Jamaica
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Hyatt Ziva Rose Hall
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Ranked #4 of 5 Hotels in Rose Hall
A recent review
5 of 5 stars reviewed 2 days ago
Sherrie S
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427 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
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  • All months
    (427)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I have stayed in resorts in Singapore, Russia, Hawaii, other USA states and the Caribbean and found Hyatt Ziva Rose Hall to by the best experience - great food, ambience, and service. While, I was there for business and it served as a mini vacation for hubbie, I will certainly return with the kids for a week's... More 

Was this review helpful? Yes
ZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this review

Dear Sherrie S, Thank you for such a lovely review .It was an honor hosting you at our hotel. It is indeed a pleasure to know that you found the food to be great ,the ambience, and the service. I am happy you enjoyed your stay with us, we loved having you here and I certainly look forward to welcoming... More 

Philadelphia, United States
4 of 5 stars Reviewed 2 days ago NEW

My girlfriend and I stayed here after not being able to book at Riu Montego Bay (which I am glad workout the way it did). They were running a special on the room rates, which made this place a steal compared to what similar hotels were charging (looking at you Sandals). The age of the property shows in the details... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
ZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this review

Dear Michael R, It was a privilege hosting you as our guests- thank you for choosing to stay with us. I am very sorry to learn that you had a few "snags" along the way and do apologize for this. Our hotel is one of the finest in Montego Bay and we take a lot of pride in ensuring all... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

Pros: Nice resort, very luxurious, excellent staff, no complaints Cons: TRANSPORTATION, they have a contract with a taxi company so you are forced to use their services. Since there is no competition, their taxi prices are astronomical. They wanted to charge us $75 dollars to take us to the hip strip and most of the excursions are upwards of $100.00... More 

Was this review helpful? Yes 2
ZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this review

Dear HonLeo L, Thank you so much for your review; I very much appreciate you taking time to share your experience with us. I am happy to know that you found our resort to be nice ,very luxurious, excellent staff and that you had no complaints at all. At the Hyatt Ziva, there is something for every one - all... More 

Sarasota, United States
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My boyfriend and I had the greatest time at Hyatt Ziva! We read a lot of reviews prior to booking and were a little hesitant because some people reported issues. But we experienced essentially no problems at all. The food was overall good, some great, some average. Choicez was our favorite for breakfast. Coffee at Grindz is some of the... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 2
Southampton, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I chose the Hyatt as the hotel for ourselves and the guests at our wedding. We are so happy that we made this choice!!! The rooms were spotless and the beds were very comfortable. They mini bar was always stocked and being able to order room service anytime was awesome. The staff was outstanding and far surpassed... More 

Was this review helpful? Yes 2
ZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this review

Dear Andrea P, I very much enjoyed reading your lovely review and thank you so much for taking the time to share your experience with us. I am indeed thrilled to know you enjoyed our property and found it to be amazing and that the kids had a great time at the Kidz Club. At the Hyatt Ziva , we... More 

Ohio
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Summary: The resort is nice with a core area that used to be the Ritz Carlton. The rooms are clean and in good shape with nice beds. The staff here are friendly and the service good. The entertainment crew is active but the resort is VERY low key; not a lot of activities. The beach is the big disappointment, as... More 

Was this review helpful? Yes 3
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

We visited the Hyatt Ziva in May for 9 days. The resort is beautiful and everyone goes out of their way to ensure you have exceptional service. We also liked the large number of restaurants available. We had our 3 children with us and they thouroughly enjoyed the Kids Club ( they asked us to sign them in!). A special... More 

Was this review helpful? Yes 2
ZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this review

Dear Jodiraff, Thank you so much for a lovely review- we truly enjoyed having you here. I am happy to know that you found the resort to be awesome and most of all the kids had a great time. I am sure the Kidz Club enjoyed having them here ! We have a wide range of restaurants to choose from... More 

Parker, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My family and I just got back from a trip to the Hyatt and it was the best trip any of us have every taken. The staff were all very friendly and were fun to talk to and get to know. The rooms were nice and they mini bar was kept well stocked. The pool is beautiful and the beach,... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
ZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this review

Dear Elizabeth Anne H, I very much appreciate your kind feedback and we loved having you here. I am pleased that you found our staff to be friendly, the rooms to be nice , and even though our beach is not so huge, I am glad you enjoyed that too. And most of all , I am indeed happy that... More 

Montreal, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

As a simple woman travelling alone for the first time, I felt safe at all times. Some staff members were very "friendly" but always respectful after a polite 'no thanks' to their advances. Hotel was beautiful and the front desk staff amazing! Loved my room, although there were electrical problems in the new building and my doorbell would ring at... More 

Was this review helpful? Yes 1
ZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this review

Dear DisneyJunky, I enjoyed reading your review , thank you for sharing your experience with us. It is a pleasure to know that you found our staff to be friendly and respectful and the front desk staff -amazing! I am thrilled to know you loved your room but I do apologize for the electrical issues and the challenge you faced... More 

Auburn, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

1st time to Jamaica on an incentive trip with my daughter during the second week of June. Absolutely, loved everything about this resort. The people of Jamaica are so friendly and work extremely hard to make your stay enjoyable. We stayed in a room on the 5th floor with a view of the ocean and pool. Loved watching the sunset... More 

Was this review helpful? Yes 1
ZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this review

Dear sunny10221, It was such a pleasure having you here as our guest . In Jamaica you will find the most warm & caring individuals and especially staying at the Hyatt ZIva, our only concern is YOU ! We are here to ensure your stay is perfect and memorable and all your expectations are being met. I am so very... More 

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