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Hilton Rose Hall Resort & Spa

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Rose Hall Rd, Rose Hall, Montego Bay 000000, Jamaica
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Hilton Rose Hall Resort & Spa
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4,173 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

This is my third time to rose hall, as usual the hotel and 99% of the staff are excellent always happy and up for a laugh. The cleaners are very good with the little touch of leaving towel animals. Food in all restaurants was amazing the other half is now on a diet. The only negative is the wifi. Looking... More 

Was this review helpful? Yes 1
United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

We have just returned from this magical trip to Jamaica, staying at the Rose Hall Hotel. It was our first time, but will not be our last! We had a fabulous time, especially the children, who was well looked after by the beautiful and caring Natalie. Natalie, has so much energy and enthusiasm, and it is apparent, that she enjoys... More 

Was this review helpful? Yes
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

For the most part, all of the staff at the hotel were really nice. My hotel room was clean, but you could tell the hotel was a little worn (nicks and scrapes on the furniture, patch repairs on walls/doors). The food was okay. The view from the beach was wonderful. Nice for a family (lots of kids around), but I'll... More 

Was this review helpful? Yes 1
Milwaukee, Wisconsin
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We travelled here with our 1 year old son for a 7 night vacation. It was our first time in Jamaica, our previous 2 experiences with all-inclusives were in Mexico and were at adult-only resorts. Pros: The beach is gorgeous, perfect for playing in the sand and you can wade out quite a bit in a rock/weed-free area which we... More 

Was this review helpful? Yes 2
Wonder Lake, Illinois
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was are first stay at the Hilton and we were very happy. The resort is smaller then what we are used to, but had plenty of things to keep you busy , if that's what you want. The staff were all excellent, from our breakfast chef Sylvester to the cleaning staff and the front desk. We will be going... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

My girlfriend and I stayed here five nights this past week. Upon arrival we were offered drinks while we waited to check in. The cold drinks were needed as the lobby and every other inside location, with the exception of the spa, were warm and humid. It was more comfortable to eat outside with the breeze than inside. Our room... More 

Was this review helpful? Yes 2
Semone G, Executive Administrative Assistant at Hilton Rose Hall Resort & Spa, responded to this review

Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments to which we will share with our team. We are elated to hear that you enjoyed your vacation with us and the services offered by our associates. Looking forward to seeing you next year. Kind regards, More 

tenerife
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here as a of four with 2 children aged 5,8 for a week in August last year. A fantastic hotel with friendly staff. The food was amazing with so much choice - we loved the fresh pancakes every morning! The two pools were great - we spent most of our time by the family pool which was just... More 

Was this review helpful? Yes 1
Semone G, Executive Administrative Assistant at Hilton Rose Hall Resort & Spa, responded to this review

Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We do appreciate your feedback and comments to which we will share with our team members. We do hope to... More 

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

We have stayed twice at this hotel and loved it both times. The rooms are spacious and clean and the beds are huge and very comfortable. Soft, feather pillows and a nice duvet. We stayed overlooking the golf course and some of the beach both times and it is relatively quiet with gorgeous views. The food is one of the... More 

Was this review helpful? Yes 2
Semone G, Executive Administrative Assistant at Hilton Rose Hall Resort & Spa, responded to this review

Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We do appreciate your feedback and comments to which we will share with our team members. We do hope to... More 

Napoleon, Ohio
Contributor
15 reviews 15 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were treated like royalty by staff. Everything was sparkling clean, and we enjoyed the choices of restaurants /bars, especially Luna Di Mare. Nathan and Kendrick excel in their positions as wait staff in that Italian restaurant. The pool, recreation areas, and water park was well tended, and the beach was clean and litter-free. We definitely recommend this resort!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Semone G, Executive Administrative Assistant at Hilton Rose Hall Resort & Spa, responded to this review

Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members especially Nathan and Kendrick. We do appreciate your feedback and comments to which we will share with our team members.... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This was my third year going and I love the workers at the resort. I was sad to see that they had let go of some of their good workers with younger staff. That was a big mistake before we never had a problem with service but this time the new workers didn't keep our drinks filled and table was... More 

Was this review helpful? Yes 2
Semone G, Executive Administrative Assistant at Hilton Rose Hall Resort & Spa, responded to this review

Thank you for taking the time to review our resort after your 3rd year staying with us, we do appreciate your loyalty and looking forward to having you each year. Our staff members take pride in their jobs and it is unfortunate that sometimes we lose some good employees but our aim is to train all our staff members so... More 

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