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Iberostar Grand Rose Hall

5.0 of 5 Rose Hall, Rose Hall, Montego Bay, Jamaica
#1 of 5 Hotels in Rose Hall
3,605 Reviews 4.5 of 5 stars
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Iberostar Grand Rose Hall
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Iberostar Grand Rose Hall
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3,605 reviews from our community

Traveler rating
    2,902
    526
    120
    37
    20
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Toronto
1 review
5 of 5 stars Reviewed yesterday NEW

At Iberostar Grand Rose Hall, my wife and I spent 5 wonderful days and nights, we were well taken care of by all of the hotel staff. The staff goes all out making sure we were having an excellent time on our vacation. My wife and I will definitely come back to Iberostar again. We will recommend Iberostar to all... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Durham, North Carolina
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Upon arrival there was a bell boy/ bell hop- what ever you call them who took out bags and made sure they got to our rooms and given a Mimosa-yum. My husband and I was traveling with another couple. We were escorted to the check in desk. The hotel is beautiful. As soon as you walk in your eyes see... More

Was this review helpful? Yes 1
SantoValdez, Online Reputation Manager at Iberostar Grand Rose Hall, responded to this review

Dear Guest: Thank you for your pleasant review of our hotel. Your comments about our hotel’s décor, well-appointed rooms and cuisine at our Jamaican Restaurant were very motivating to our team members. Please be assured that we have noted your comments about the inconsistencies in our food. We will be passing on your comments to our culinary team and assure... More

Atlanta
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

When deciding on my honeymoon Jamaica was a clear choice and so was Iberostar Grand! I stayed at the Suites last April and had no clue what I was missing out on by not being at the Grand. We were so spoiled at the grand that it was difficult out of our eight days to spend one day at the... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 5
SantoValdez, Online Reputation Manager at Iberostar Grand Rose Hall, responded to this review

Dear Guest, Thank you for your cordial review of our hotel. It was a great privilege for us to have been able to serve you on your honeymoon. We have noted how pleased you were with your overall visit. Your comments regarding your Butler service has been passed on to our relative Manager – whilst we understand you had a... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My husband and I just got back from Jamaica for our honeymoon and booked our stay with Iberostar Grand! Was hands down r he best experience we've ever had at ANY hotel we've ever been to! From the time we arrived and Andrea helped us at the front desk, through our stay with Randy as our butler and we Def... More

Was this review helpful? Yes 1
SantoValdez, Online Reputation Manager at Iberostar Grand Rose Hall, responded to this review

Dear Guest, Thank you for your kind review of our hotel. Your comments will go a far way in motivating our team. We have noted that you received superb service from our Front Office staff, Butlers and Bellmen. Our team remains committed to serving our guests in a personalized and genuine manner. To this end, it was inspiring to hear... More

A TripAdvisor Member
2 of 5 stars Reviewed 4 days ago NEW

The hotel is beautiful, food is delicious and the views are gorgeous! The reason we selected this hotel (as it's much more expensive than others we looked at) was because it stated gratuity included. To me that was a big deal since tipping can quickly add up. However, that turned out to not be the case. We had terrible service... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
SantoValdez, Online Reputation Manager at Iberostar Grand Rose Hall, responded to this review

Dear Guest, Thank you for choosing to review our property. Please allow us to extend our sincere apology for any miscommunication as it relates to tipping. Our Management would like to remind guests that tipping is not compulsory. Whilst the staff appreciate it, and persons are kind enough to do so, the IBEROSTAR Grand Rose Hall is an all-inclusive hotel.... More

Ontario
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I can't say enough wonderful things about this resort - it is truly magnificent! From the moment you walk through the doors, you can see that they have truly set themselves apart. The staff was so friendly, and it wasn't long before they called you by your first name. The food was great, and the entertainment was fun. For a... More

Was this review helpful? Yes 3
SantoValdez, Online Reputation Manager at Iberostar Grand Rose Hall, responded to this review

Dear Guest, Thank you for your informative review. We are grateful to have been able to contribute in some small way in making your vacation a memorable one. Your recommendation of our Spa, means a great deal to us, as it reflects how satisfied you were with our Spa service. We are grateful that you took the time to also... More

Toronto, Canada
Contributor
12 reviews 12 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Spent New Years 2014 at this wonderful resort. Finally getting a few minutes to add a review. With all the fantastic reviews this resort justly gets, I'm sure an 8 month delay won't matter much. Regardless, the 4 of us being 2 couples in our 50's spent a week over New Years here. What a terrific experience from the moment... More

Was this review helpful? Yes 3
SantoValdez, Online Reputation Manager at Iberostar Grand Rose Hall, responded to this review

Dear Guest, Thank you for your informative review of our hotel. It was a pleasure to have been able to host you for the 2014 New Year’s celebrations. Your warm compliments of our check-in, bar service, nightly entertainment and overall ambience was certainly encouraging. We hope that we can host you and the rest of your group again soon. Especially... More

2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

As my first time to Jamaica, I truly fell in love and am already planning my trip back. Spent 7 days at the Iberostar Grand Rose Hall, in Montego Bay and I was truly blown away within the first few minutes upon arrival. Service: impeccable! from the second we stepped off the shuttle to the second we left, the service... More

Was this review helpful? Yes 6
SantoValdez, Online Reputation Manager at Iberostar Grand Rose Hall, responded to this review

Dear Guest, Thank you for your heart rendering review of our hotel. Your high praises of our service, food, atmosphere, staff and hotel in general was very motivating to our team. We are always delighted to have the opportunity to welcome first-time visitors to the island. We believe that in such instances, we have a responsibility to show you both... More

A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

Hello, chose this WOW hotel for our Honeymoon on Sept. 2012 :-) Booked for 1 week but was not enough, so stayed extra 3 days! We enjoyed it so much that we booked again! Actually we just arrived.. Loved it even more! 10days was not enough I will be back.. For sure! Same place on the beach, please reserve lol... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
SantoValdez, Online Reputation Manager at Iberostar Grand Rose Hall, responded to this review

Dear Guest, Thank you for your cordial comments about your previous visit and present visit to the IBEROSTAR Grand Rose Hall. We feel privileged to have been able to gain your loyalty as a result of our impeccable service. Whilst you are in-house, we ask that you continue to communicate with our Public Relations team to see how we can... More

Toronto, Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

One of the most amazing experiences. I am a woman and was traveling alone..after a long trip...Dexter at the front desk just made my checkin so easy. The GM also played a large role in hospitality as he actually greeted me and thanked me for returning. The staff seems to be hand picked...the most hospitable, kind, and polished individuals. Without... More

Was this review helpful? Yes 2
SantoValdez, Online Reputation Manager at Iberostar Grand Rose Hall, responded to this review

Dear Guest, Thank you for your choosing to review our hotel. We count all our guests’ feedback as important in ascertaining the quality of our customer service. We are especially anxious to ensure that each guest is made to feel appreciated, so it was very rewarding to hear that your stay had been a positively memorable one. Your reference to... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(49)
  • Pool bar(37)
  • Very good(37)
  • Great time(21)
  • Japanese restaurant(17)
  • So friendly(15)
  • Star Friends(15)
  • Surf turf(12)
  • Other resorts(12)
  • Ocean views(10)

Additional Information about Iberostar Grand Rose Hall

Address: Rose Hall, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Iberostar Grand Rose Hall 5*
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Also Known As:
Iberostar Grand Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Hotel Montego Bay
Iberostar Grand Rose Hall Jamaica - Montego Bay

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