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Sheraton Club des Pins Resort

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Boite Postal 62, Staoueli 16101, Algeria
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Sheraton Club des Pins Resort
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Sheraton Club des Pins Resort
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216 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
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    (216)
  • Mar-May only
    (43)
  • Jun-Aug only
    (78)
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    (48)
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    (47)
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Chicago, Illinois
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at the property in June 2015 for a week. Since I don't have advanced status with SPG my expectations were not very high. The rate was around 255 euro at night, which is rather high. The property is located right on the seashore and has a nice beach. But that's about all positive I have to say about... More 

Was this review helpful? Yes
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Aurora_Nomad, Thank you very much for sharing your valuable detailed feedback. We appreciate your positive comment about the beach. We have noted the comments about the shower issue and the missed “Make a Green Choice” collateral in the room. We sincerely apologize for these mishaps which did not contribute to meet your expectations. We have addressed all of them... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Worst management ever - hotel manager she is very insensitive to muslimscguest charging extra money for sohor to guests with free breakfast but cannot have eat because they are fasting. In addition, club room that is supposed to be best room in the hotel lack the emnities and the luxury. The rooms are expensive with nocadded value and service for... More 

Was this review helpful? Yes
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Hassan A, Please allow us to take this opportunity to convey you our best wishes for the Holy Month of Ramadan and to thank you for taking the time to share your feedback. We value you as SPG Starwood Preferred Guest – Platinum member; one of your benefits is the free continental breakfast at the Club Lounge. Due to... More 

Travelers are raving about these Staoueli hotels

Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Big Sheraton style, basically it has all as restaurants, pools and beach, cleanliness as the website says But it does not say, half of the hotel is closed, partly under renovation, only one restaurant open out of 4, many staff that do not speak English!! no lounge -closed. Not many guests so you feel very lonely in this huge hotel

Was this review helpful? Yes
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Hi Export88, Thank you for taking the time to post your impressions about the Sheraton Club des Pins Resort. Indeed, the Club lounge, the night club and the hotel exterior facade are under renovation as our aim is to provide our guests with a better comfort. During the renovation, the Club Lounge is transferred to the Mezzanine area and the... More 

Amman, Jordan
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 19, 2015 via mobile

If you are lucky to get a junior suite with a sea view then you will have a great chance to enjoy spectacular views of the sea, the beach and the surrounding areas. The suite is very spacious, fully equipped and the bed is extremely comfortable. The hotel is still undergoing some renovation works which might make it inconvenient, but... More 

Was this review helpful? Yes
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Amer khatib, It is a great pleasure to read your review of your recent stay at The Sheraton Club des Pins Resort We are delighted to read that you enjoyed your stay in our hotel especially our spacious Junior Suite and looking forward to welcoming you soon. Best regards Chanez Tolba Brand Compliance Manager More 

London, United Kingdom
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed April 30, 2015

A massive hotel right on the beach, food was fantastic, pool and pool bar excellent. I was there for a friend's wedding and the level of service was excellent. My room had a sea view and was perfect. the best thing being the comfortbal bed wow! Great amentiies in the room. far from the centre of Algiers but a taxis... More 

Was this review helpful? Yes
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Good Morning Rachida232, Thank you very much for your great words following your recent stay with us. We are so happy to read that we succeed to make your stay memorable . This is the best encouragement we can receive and thank you for sharing your feeling with us. We hope we will have another opportunity to welcome you again... More 

Washington DC, District of Columbia
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed March 19, 2015

It really is mind boggling that the Sheraton brand allows such horribly run hotel to bear their name. I worked in hotel industry for years and I haven’t seen anything like this anywhere else. The staff has NO CONCEPT of service. None! If they even receive a training it left no impression on them. Starting with the doormen they are... More 

Was this review helpful? Yes 1
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Veronica, Thank you for taking the time to write and share your experience and your impressions of the Sheraton Club des Pins Resort. We are very sorry to learn that you experienced challenges with the hotel services. I have taken the liberty to share your feedback with the Dept Heads. kindly be informed that the training in all Fronts... More 

Ellicott City, Maryland
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 17, 2015

There are a lot of good points to say about this hotel such as its beautiful setting and good security but unfortunately their internet service has been terrible for the past several months. If you complain to the front desk, the answer is always "the problem is with our provider". However, the service worked just fine all last week during... More 

Was this review helpful? Yes 1
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Mark_in_EC, Thank you for your comments posted on TripAdvisor following your recent stay at the Sheraton Club des Pins Resort. I am pleased to read that the hotel setting and the security were up to your expectations, however regarding the internet issue there were mandatory maintenance works going on in all levels of the entire Internet platform from ISP... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 26, 2015

Very Good hotel. Very nice site. Excellent food and restaurant service. Nice rooms. But Internet connection veey unpredictable. Very good gym and press kiosk. Plus a bank branch and a travel agency and a hairdresser.

Was this review helpful? Yes 1
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Yassine O, Thank you very much for sharing your experience at the Sheraton Club des Pins Resort. It is for us a real reward when reading your satisfaction about our services and our site. We have been facing some internet disruptions recently due to issues at our Internet Service Provider (ISP), and this is out of our control. We... More 

Cairo, Egypt
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 13, 2015

I spent a total for 20 consecutive nights, in 3 different rooms. Briefly, the hotel is deserving to its 5 stars status, just barely. A lot of the hotel facilities needs renovation, which they are working on in the west wing currently, and has caused access from my room in the west wing to hotel facilities very difficult because you... More 

Was this review helpful? Yes
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Hazem E, Thank you for your detailed report on your stay with us . it is always great to have feedback from all our guests. I really appreciate your positive comments on the hotel view, the rooms as well as the friendly staff. I do regret that you did not enjoy some parts of your stay with us. I... More 

West Midlands
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed February 9, 2015

This is where i normally stay in Algiers. On this trip i checked in late in the evening and was told that i had booked a smoking room - i don't smoke at all!! No other rooms were available so i had no choice. The hotel is getting on a bit now and it's age is showing in parts. The... More 

Was this review helpful? Yes
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Rich_ Sue_ UK, Thank you very much for sharing with us and other travelers your recent experience at the Sheraton Club des Pins Resort. I was surprised to read your comments about the Club Lounge because yes we have planned to renovate this area but due to some reasons beyond our control the works did not start yet, the... More 

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