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Sheraton Club des Pins Resort

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Boite Postal 62, Staoueli 16101, Algeria
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Sheraton Club des Pins Resort
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Sheraton Club des Pins Resort
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206 reviews from our community

Traveler rating
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    66
    42
    31
    28
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC, District of Columbia
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 1 week ago

It really is mind boggling that the Sheraton brand allows such horribly run hotel to bear their name. I worked in hotel industry for years and I haven’t seen anything like this anywhere else. The staff has NO CONCEPT of service. None! If they even receive a training it left no impression on them. Starting with the doormen they are... More 

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hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Veronica, Thank you for taking the time to write and share your experience and your impressions of the Sheraton Club des Pins Resort. We are very sorry to learn that you experienced challenges with the hotel services. I have taken the liberty to share your feedback with the Dept Heads. kindly be informed that the training in all Fronts... More 

Ellicott City, Maryland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There are a lot of good points to say about this hotel such as its beautiful setting and good security but unfortunately their internet service has been terrible for the past several months. If you complain to the front desk, the answer is always "the problem is with our provider". However, the service worked just fine all last week during... More 

Was this review helpful? Yes 1
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Mark_in_EC, Thank you for your comments posted on TripAdvisor following your recent stay at the Sheraton Club des Pins Resort. I am pleased to read that the hotel setting and the security were up to your expectations, however regarding the internet issue there were mandatory maintenance works going on in all levels of the entire Internet platform from ISP... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Very Good hotel. Very nice site. Excellent food and restaurant service. Nice rooms. But Internet connection veey unpredictable. Very good gym and press kiosk. Plus a bank branch and a travel agency and a hairdresser.

Was this review helpful? Yes 1
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Yassine O, Thank you very much for sharing your experience at the Sheraton Club des Pins Resort. It is for us a real reward when reading your satisfaction about our services and our site. We have been facing some internet disruptions recently due to issues at our Internet Service Provider (ISP), and this is out of our control. We... More 

Cairo, Egypt
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 13, 2015

I spent a total for 20 consecutive nights, in 3 different rooms. Briefly, the hotel is deserving to its 5 stars status, just barely. A lot of the hotel facilities needs renovation, which they are working on in the west wing currently, and has caused access from my room in the west wing to hotel facilities very difficult because you... More 

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hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Hazem E, Thank you for your detailed report on your stay with us . it is always great to have feedback from all our guests. I really appreciate your positive comments on the hotel view, the rooms as well as the friendly staff. I do regret that you did not enjoy some parts of your stay with us. I... More 

West Midlands
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 9, 2015

This is where i normally stay in Algiers. On this trip i checked in late in the evening and was told that i had booked a smoking room - i don't smoke at all!! No other rooms were available so i had no choice. The hotel is getting on a bit now and it's age is showing in parts. The... More 

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hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Rich_ Sue_ UK, Thank you very much for sharing with us and other travelers your recent experience at the Sheraton Club des Pins Resort. I was surprised to read your comments about the Club Lounge because yes we have planned to renovate this area but due to some reasons beyond our control the works did not start yet, the... More 

Chatham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 15, 2015

This hotel is said to be the best in Algeria, but for me there were to many liitle things that spoilt this hotel. The hotel had major renovations going on during my stay, I appreciate that this has to happen and there is bound to be some disruption, but it just seemed confused, so much so that on one day... More 

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hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Steved-1961, Thank you for sharing your impressions of your recent stay at the Sheraton Club des Pins Resort. We are pleased to announce you that the renovation of the Main Lobby and Brasserie has been completed. Hope you will have the opportunity to enjoy our newly renovated Lobby and Brasserie restaurant. Please be informed that the Club Lounge is... More 

1 review
1 of 5 stars Reviewed January 2, 2015

We had been guests in this hotel since 2006 . Until now , it was better in the past rooms were luxurious and clean . The service was great minibar used to be free . Pool was accessed by both guests and everyone who pays around 50$ . Now pool is only available for room guests and for members of... More 

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Travelers are raving about these Staoueli hotels

London, United Kingdom
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed December 28, 2014

I am not going to write a long review for this one. The biggest issue I had was whether it got 2 or 3 in the rating. It was a close run thing, but an internet engineer coming to my room after midnight got the extra star. So....I think everyone was asking.......who goes to a Resort hotel in Algeria? Well... More 

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London
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed December 27, 2014

I heard that there are not many decent hotels in Algiers so you might have to stay in this one and lack of choice is the only reason I see to stay there. Here is why: - rooms are not cleaned thoroughly - you can find e.g. hair and dirty toilets, - service is bad - my reservation was for... More 

Was this review helpful? Yes
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Giulia_London, Thank you for sharing your comments. We are disappointed to hear of your experience, and will be following up with the appropriate departments to discuss your feedback. Indeed, the non smoking rooms were not available during the period of your stay due to the high occupancy of the hotel and in order to avoid this kind of situation... More 

Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 26, 2014

I've been at Sheraton Club des Pins for business reasons, two periods of one week each. I actually don't think this is a real 5 stars hotel. The rooms are big and comfortable but the cleanliness and the quality of services is not the one you expect from this hotels. At dinner I appreciated the Italian restaurant very much.

Was this review helpful? Yes
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Mario C, Many thanks for staying with us and for sharing your experience with us on Tripadvisor after your recent stay. I am pleased to read that you appreciated our rooms and our italian restaurant and sorry that you rated your overall stay as average and apparently, your main source of dissatisfaction was about the service and the cleanliness... More 

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