The staff & service, I could not fault at all.. I actually feel for the staff as they are dealing with what is supposed to be a 4 star rated hotel but it is way outdated & needs some TLC. The people there were very helpful & always smiled, the bellboy was awesome, very friendly & told us what to... more

STAFF…. There is no question regards the friendliness and dedication of both staff and management in trying to make your stay one that is both memorable and a reason to return. From the moment you arrive you are greeted with a smile and attention to your needs, the bell boys are quick to respond and will also help and give... more

I travelled with my parents and my boyfriend, and due to the flight times from Australia, we ended up at the hotel at about 10am in the morning. The staff were great and seated us in the goregous lobby for about 10mins, we looked at some brochures during the time and got a local map, and then the room was... more

All the rooms of the hotel has great view of the sea. Every room has a balcony -- rare for hotel of this range. The check in/check out service is fast, and overall service is good. The room size is very reasonable; clean, with good amentities. However, some fitings are not working well. The bathtub is rather worn out. Even... more

Location the only saving feature. The standard room I stayed in had a stained and dirty carpet. The shower mat had black stains on it. The towels appeared to be 10years old they were so threadbare. The light fittings were corroded. The furniture was old and tired. There were very few tv stations available unlike other hotels in which I... more

The hotel is low maintained, we were first assigned to the room where the shower did not work, then the plumber came in with his 'tool' banging the shower tap, then the water kept running brown and most horribly hair came out from the plug! We insisted to change to another room where the shower worked. However, the drain was... more

Its an old hotel, but nicely maintained. Has a small strip of private beach. Room was very fresh and airy, decor simple and smart. Very clean and comfortable. Pool has a nice sea view. Restaurant and food not too great. more

We stayed for 3 nights in non-smoking sea view standard room. The room is spacious and clean. Cleanliness is the most concerned.The hotel staffs are very cheerful, helpful and friendly. The hotel provides free shuttle bus to Batu Ferringi Night Market, on first come first serve basic. The buffet breakfast was average, but very convenient when waking up with an... more

After staying in Singapore in a 3 star hotel, was hoping we would at least have the same experience in this hotel, unfortunately we were sadly disappointed. After checking in we thought we would see what the bed was like, the floor felt softer than the bed! We had a sea facing room, nothing to get too excited about, had... more