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All 95 Penang Island hotels

Summit Hotel Bukit Mertajam

No. 556 Jalan Arumugam Pillai | Bukit Mertajam, Penang Island 14000, Malaysia
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Ranked #77 of 95 Hotels in Penang Island
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15 reviews from our community

Traveler rating
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    10
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    3
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6
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 9, 2014

Book from Asia experience.. stay on 9/5/14 I arrived around 4pm upon check in at lobby every look ok.. once I open the door at my room 711.. really shock with the smell & Extremely dirty...my husband laydown at the bed around 5minute suddenly his back itchy, linen , pillow every thing feel not comfortable, we decide to checkout immediately..&... More

Was this review helpful? Yes 1
Tokyo, Japan
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 3, 2014

Not really bad I think . But Service attitude not that serious, a lot of used items didn't replaced, and the staff can do better, except this others are fine. Very basic. If you are a tourist, this is not the greatest location.

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 31, 2014

Although the maintenance of the hotel can be better, the room rates are reasonably acceptable for its location and service. It is quite conveniently located at Bukit Mertajam with shopping centre and eateries within walking distance. This is the only hotel in Bukit Mertajam with a swimming pool. The breakfast food is rather standard - bread, porridge and others. Service... More

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Singapore
Contributor
14 reviews 14 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 17, 2013

One and only hotel at Seberang Perai. Overall badly maintained, in term of hotel facilities and room wise. Cannot expect too much upon what I paying. There is a small pool is a bonus of the hotel, but no control to the swimmers, everyone jumping in with T-shirt and even head scarf?! Suppose hotel converted a meeting hall for breakfast... More

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Summit Hotel B, Manager at Summit Hotel Bukit Mertajam, responded to this review

Dear Guest, Thank you for taking the effort to share with us your comments. As much as we understand your disappointments, we do our utmost best to serve every of our guest well. We can assure you, your comments are being dealt with and we do express regret on the unnecessary inconveniences caused to your stay. More

Kuala Lumpur, Malaysia
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 14, 2013

Just got back from Alor Setar last Monday 12/8/2013. Caught in heavy traffic jammed at Seberang Perai make us changed the plan to have an overnight stay at this hotel. We rent a room with 2 double beds that only cost around rm150.00++. Plus we got a breakfast for 2 on the next day. The hotel is also have a... More

Was this review helpful? Yes 2
Summit Hotel B, Manager at Summit Hotel Bukit Mertajam, responded to this review

Dear hanee, Thank you for taking the time to write about us. We are glad that you enjoyed your stay with us and hope to see you again. More

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 7, 2013

Really old hotel. Very basic with bad maintenance. During our visit, there's water dripping from the ceiling in the lobby. Don't really recommend staying here unless you really need to. Area is very dark at night, but few shops are open till late night.

Was this review helpful? Yes 1
Summit Hotel B, Manager at Summit Hotel Bukit Mertajam, responded to this review

Dear Nadlalala, Thank you for taking the time to give us feedback. We are deeply sorry to hear that you had a less than perfect experience with us. We are awared of that and we have fixed the ceiling leaking problem. We are always improving our service. Thank you. More

Ho Chi Minh City, Vietnam
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed May 21, 2013

Not a bad hotel but very basic and not swinging towards the Western style. Probably the most decent hotel in this area as others seemed to be of lower standards. Is right at the back of a big shopping mall with restaurants so your eating options are open. Food in hotel again very Basic and local orientated, which is not... More

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Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 18, 2013

if u want a high class budget hotel of the 80's this is to be the hotel of choice. think old school tv...with vision four cable tv...wifi of the 90's super unreliable....old school breakfast....but costly then this hotel should be the last choice hotel unless you really need to check in...mouldy smell and unkempt rooms...

Was this review helpful? Yes 1
Top Contributor
61 reviews 61 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 10, 2013 via mobile

The pros: Its cheap, great service and a very good breakfast. The cons: Its dirty and its a very dodgy location, especially at night. The beds are the dirtiest of all with some old blankets, better to bring your own. The problem with this hotel is that is used to be very good 10 years ago according a few locals.... More

Was this review helpful? Yes 1
Kuala Lumpur
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 6, 2013

spacious room, connected to mall and reasonable price. a bit dirty, as old hotel just need some upgrade for few facilities like mattress, lamp and television. Breakfast is moderate like i have paid. i hope to see some changes for my next visit

Was this review helpful? Yes 1
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Additional Information about Summit Hotel Bukit Mertajam

Address: No. 556 Jalan Arumugam Pillai | Bukit Mertajam, Penang Island 14000, Malaysia
Location: Malaysia > Penang > Penang Island
Price Range (Based on Average Rates): $
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Also Known As:
Summit Hotel Bukit Mertajam Penang, Malaysia

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