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All 101 Penang Island hotels

Summit Hotel Bukit Mertajam

No. 556 Jalan Arumugam Pillai | Bukit Mertajam, Penang Island 14000, Malaysia
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Summit Hotel Bukit Mertajam
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Ranked #79 of 101 Hotels in Penang Island
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17 reviews from our community

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    2
    11
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    3
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5
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8
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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kuala lumpu
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've stay at this hotel about 5 nights on middle of November 2014. Frankly speak, the hotel receptionist a bit rude and less polite. at 1st, my room was at level 13, but i request to change due to the wi-fi cannot be retrieved. The maintenance guy went to my room after I call the operator for few times, and... More 

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Kajang, Malaysia
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed November 9, 2014

It was an old big hotel. Hospitality was poor despite the fact that they claimed that it was a 5 stars hotel, I could not find any other hotel staff at the lobby except the front desk. Arrived around 10 at night and asked Aquarius restaurant to cook something for dinner but found it closed early for the day despite... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 9, 2014

Book from Asia experience.. stay on 9/5/14 I arrived around 4pm upon check in at lobby every look ok.. once I open the door at my room 711.. really shock with the smell & Extremely dirty...my husband laydown at the bed around 5minute suddenly his back itchy, linen , pillow every thing feel not comfortable, we decide to checkout immediately..&... More 

Was this review helpful? Yes 1
Tokyo, Japan
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 3, 2014

Not really bad I think . But Service attitude not that serious, a lot of used items didn't replaced, and the staff can do better, except this others are fine. Very basic. If you are a tourist, this is not the greatest location.

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 31, 2014

Although the maintenance of the hotel can be better, the room rates are reasonably acceptable for its location and service. It is quite conveniently located at Bukit Mertajam with shopping centre and eateries within walking distance. This is the only hotel in Bukit Mertajam with a swimming pool. The breakfast food is rather standard - bread, porridge and others. Service... More 

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Singapore
Contributor
14 reviews 14 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 17, 2013

One and only hotel at Seberang Perai. Overall badly maintained, in term of hotel facilities and room wise. Cannot expect too much upon what I paying. There is a small pool is a bonus of the hotel, but no control to the swimmers, everyone jumping in with T-shirt and even head scarf?! Suppose hotel converted a meeting hall for breakfast... More 

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Summit Hotel B, Manager at Summit Hotel Bukit Mertajam, responded to this review

Dear Guest, Thank you for taking the effort to share with us your comments. As much as we understand your disappointments, we do our utmost best to serve every of our guest well. We can assure you, your comments are being dealt with and we do express regret on the unnecessary inconveniences caused to your stay. More 

Kuala Lumpur, Malaysia
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed August 14, 2013

Just got back from Alor Setar last Monday 12/8/2013. Caught in heavy traffic jammed at Seberang Perai make us changed the plan to have an overnight stay at this hotel. We rent a room with 2 double beds that only cost around rm150.00++. Plus we got a breakfast for 2 on the next day. The hotel is also have a... More 

Was this review helpful? Yes 2
Summit Hotel B, Manager at Summit Hotel Bukit Mertajam, responded to this review

Dear hanee, Thank you for taking the time to write about us. We are glad that you enjoyed your stay with us and hope to see you again. More 

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 7, 2013

Really old hotel. Very basic with bad maintenance. During our visit, there's water dripping from the ceiling in the lobby. Don't really recommend staying here unless you really need to. Area is very dark at night, but few shops are open till late night.

Was this review helpful? Yes 1
Summit Hotel B, Manager at Summit Hotel Bukit Mertajam, responded to this review

Dear Nadlalala, Thank you for taking the time to give us feedback. We are deeply sorry to hear that you had a less than perfect experience with us. We are awared of that and we have fixed the ceiling leaking problem. We are always improving our service. Thank you. More 

Ho Chi Minh City, Vietnam
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed May 21, 2013

Not a bad hotel but very basic and not swinging towards the Western style. Probably the most decent hotel in this area as others seemed to be of lower standards. Is right at the back of a big shopping mall with restaurants so your eating options are open. Food in hotel again very Basic and local orientated, which is not... More 

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 18, 2013

if u want a high class budget hotel of the 80's this is to be the hotel of choice. think old school tv...with vision four cable tv...wifi of the 90's super unreliable....old school breakfast....but costly then this hotel should be the last choice hotel unless you really need to check in...mouldy smell and unkempt rooms...

Was this review helpful? Yes 2
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Additional Information about Summit Hotel Bukit Mertajam

Address: No. 556 Jalan Arumugam Pillai | Bukit Mertajam, Penang Island 14000, Malaysia
Location: Malaysia > Penang > Penang Island
Price Range (Based on Average Rates): $
Number of rooms: 92
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Also Known As:
Summit Hotel Bukit Mertajam Penang, Malaysia

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