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All 102 Penang Island hotels

Hotel Continental

3.0 of 5 Hotel   |   5 Penang Rd., Penang Island 10000, Malaysia
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Hotel Continental
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Ranked #56 of 102 Hotels in Penang Island
A recent review
3 of 5 stars reviewed 3 days ago
Zakaria M
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120 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

A good hotel but no wifi in the room. The signal was there but no password provided. Asked for it but reception said it was only available at public places, ie lobby & coffee house. Most hotel of this class or lower provide free wifi nowadays.

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Labuan F.T
Contributor
16 reviews 16 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here when I joined the Penang Bridge Marathon. Upon checking in, there were a lot of people as mostly seems were runners like myself. I could not complaint much as all of them wanted to get into the room immediately. The receptionist was considerably nice. Even though check in time is 2pm, but she managed to get me... More 

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Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Stayed 2 nights and made a booking from Online travel agent and paid the extra person fee. And I was very disappointed with the service that hotel provided. They did not provide the extra bed though I paid for an Extra person fee. I talked with the manager, and they told me that i had to pay another RM 70... More 

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mohdfadzil74, Manager at Hotel Continental, responded to this review

Dear Sir, Appreciated on your review and comments. As for your information,our hotel management been alert on your comments and will be rectify accordance to our hotel terms & conditions. Therefore, kindly allow us to rectify and get back to you via email as your satisfaction is our priority. Thank you. MOHD FADZIL Hotel Manager Hotel Continental Penang More 

Malaysia
1 review
1 of 5 stars Reviewed November 13, 2014

Booked super deluxe room(2 queen bed), but gave us deluxe room(2 single bed) without explaination. Only 1 pillow on each bed how can it be 4pax room? Asked the front desk staff she still said the bed is queen bed. Afterthat the on-duty manager changed the room for us, however the bed is still the same, only difference is 2... More 

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mohdfadzil74, Manager at Hotel Continental, responded to this review

Dear Valued Guest, Appreciated on your review and comments. For your information, our Hotel Management been alert on your review and comments. Therefore, kindly allow us to rectify and forward the result via email. Your satisfaction are our priority. Thank you. Mohd Fadzil Hotel Manager Hotel Continental Penang More 

Puchong, Selangor, Malaysia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 28, 2014

Friend and I booked a twin sharing bed via online. When we reached the hotel, I had to wait very long even though there is only 1 person ahead of me. While waited i realised none of the staffs answered the ringing phone. Staff was not friendly or pleasant at all. The room was clean and nice but when we... More 

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mohdfadzil74, Manager at Hotel Continental, responded to this review

Dear Valued Guest, Appreciated on your review and comments. For your information, our Hotel Management been alert on your review and comments. Therefore, kindly allow us to rectify and forward the result via email. Your satisfaction are our priority. Thank you. Mohd Fadzil Hotel Manager Hotel Continental Penang More 

Trichy
1 review
4 of 5 stars Reviewed October 21, 2014

Nice stay and Warming welcome at reception. The Hotel charges you 100 RM as refundable deposit. For 4 pax there were only 2 coffee mugs kept, we demanded more cups and tea bags. This has to be done by the hotel w.o demanding. Pool is small and of 1.5m depth, you can see nice view of Penang Bridge from pool.... More 

Review collected in partnership with Cleartrip

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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 11, 2014 via mobile

I will not ever come back to stay in this hotel anymore.Initially I choose this hotel due to want to try others hotel but it is very disappointing.I would rather stay in other hotel nearby such as Bayview Hotel or Hotel Malaysia. I booked 2 superior rooms,but the room difference is too much.1 room is much smaller and without bathtub,the... More 

Was this review helpful? Yes 2
mohdfadzil74, Manager at Hotel Continental, responded to this review

Dear Valued Guest, Appreciated on your review and comments. For your information, our Hotel Management been alert on your review and comments. Therefore, kindly allow us to rectify and forward the result via email. Your satisfaction are our priority. Thank you. Mohd Fadzil Hotel Manager Hotel Continental Penang More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed September 29, 2014 via mobile

I stayed at Hotel Continental with my family (2 adults 2 kids). First of all we found check in/out to be quite slow. We entered the room and were quite impressed. Some of the decor was a bit old but everything else was ok. The beds were a bit hard. Most nights we had neighbours watching Soccer so they were... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 25, 2014

Kettle leaking, mini bar not working, cold shower even though we ran the hot tap for few minutes (without turning on the cold tap). Inconvenient for ladies without hair dryer & iron. Very noisy. No soundproof. Can even hear next room peeing. No newspaper if booked thru Agoda (mine was thru travel agent??) and even ask for hotel payment when... More 

Was this review helpful? Yes
mohdfadzil74, Manager at Hotel Continental, responded to this review

Dear Valued Guest, Appreciated on your review and comments. For your information, our Hotel Management been alert on your review and comments. Therefore, kindly allow us to rectify and forward the result via email. Your satisfaction are our priority. Thank you. Mohd Fadzil Hotel Manager Hotel Continental Penang More 

London
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed September 19, 2014 via mobile

This is our business trip and stayed here for a few days last month.The check- in process was satisfactorily fast although it has 200+ rooms. Although we arrived at 12:00 noon, we were already allowed to go to our booked room on 10+ floor. The reception staff members are helpful and friendly, especially on locations of attractions and different cuisines... More 

Was this review helpful? Yes 4
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Additional Information about Hotel Continental

Address: 5 Penang Rd., Penang Island 10000, Malaysia
Location: Malaysia > Penang > Penang Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Continental 3*
Number of rooms: 230
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Also Known As:
Continental Hotel Pulau Penang
Hotel Continental Penang, Malaysia

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