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Madame Vacances Les Chalets de SuperD

Super Devoluy, 05250 Saint-Etienne-en-Devoluy, France
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Madame Vacances Les Chalets de SuperD
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A recent review
4 of 5 stars Reviewed February 20, 2015
Harry K Wolverhampton, United Kingdom
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109 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Any
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Wolverhampton, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 20, 2015

Great value, Great location, Great intermediate skiing with no lift queues to speak of. But take your own cleaning stuff. They keep the prices down by getting you to clean up after yourself.Its ok if your there after a clean freak but otherwise spend an hour cleaning. The crockery is a bit mixed, we only had 2 cups, but 12... More 

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ServiceClientele, Responsable relations clients at Madame Vacances Les Chalets de SuperD, responded to this review

Dear Guest, Thank you for your review. We are pleased to read that you enjoyed your stay and the location of the residence. We would like to point out that it is common practice in French self catering units for the clients to clean the apartments upon departure. It is also possible to pay for an end of stay cleaning.... More 

1 review
1 of 5 stars Reviewed February 2, 2015

The hotel employees were extremely arrogant obnoxious even agressive with us. The rooms at the arrival were really dirty. Not nice! The only thing that is good is The location. I don't recommend it to anyone.

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ServiceClientele, Responsable relations clients at Madame Vacances Les Chalets de SuperD, responded to this review

Dear Sir/Madam, We are surprised to read your comment regarding our staff's behaviour. The manager is highly competant and has worked at the residence now for over 2 years. We train our staff to be helpful and friendly and they will intervene whenever necessary. Please note that all comments are passed onto the team on site for evaluation. Kind regards, More 

Travelers are raving about these Saint-Etienne-en-Devoluy hotels

1 review
4 of 5 stars Reviewed February 1, 2015

Excellent value for the money. After reading previous comment i was a little concerned at what i would find. I was pleasantly suprised to find clean, comfortable accomodation. It was basic but provided everything needed, my only criticism is the pool was cold and walking outside in ice and snow is not advisable in your swimwear. This is something that... More 

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ServiceClientele, Responsable relations clients at Madame Vacances Les Chalets de SuperD, responded to this review

Dear Sir/Madam, Many thanks for your review. Our hard working staff strive to ensure good quality accommodation and are always available if any issues occur. We would like to point out that there are changing rooms at the pool so it is not necessary to walk back to your apartment in your swim wear in the middle of winter. Best... More 

Dunfermline, United Kingdom
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed December 23, 2014 via mobile

We booked an apartment in SuperD months in advance; but somehow they forgot to inform us that there was no snow and no pistes open! Asked for a refund of at least a few days, but this was met with laughter. As there is not much to do in Super D apart from ski, this was a huge damper and... More 

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ServiceClientele, Responsable relations clients at Madame Vacances Les Chalets de SuperD, responded to this review

Dear Sir/Madam, Thank you for taking the time to review our residence. The lack of snow this Christmas was a general problem throughout the Alps and no'one can be held responsable for this. Our residence was open, the apartments clean, the swimming pool heated and the staff ready to welcome all guests. We were able to provide the level of... More 

Reading, United Kingdom
1 review
4 of 5 stars Reviewed April 14, 2014

Stayed at residence first week of April 2014, had a great time at a bargain price. Great location a stones throw from the main facilities, meant it was convenient as well as peace full. Apartment had a south facing balcony with probably the best view in the whole resort. The equipment in the apartment was quite old and well used.... More 

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ServiceClientele, Responsable relations clients at Madame Vacances Les Chalets de SuperD, responded to this review

Dear Sir/Madam, Thank you for your positive review of our residence. We are very pleased to read that you enjoyed your stay and the found the apartment to be functional and well situated. it is indeed a delight to be so close to the centre of the resort and the slopes. We thank you also for your consideration and understanding... More 

Eastbourne, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 14, 2013

Apartments are small, shabby and very dirty. Reception has limited opening hours and the staff are not particularly helpful. Had one key between ten people and a tiny under counter fridge/freezer with freezer door missing. Most of the cabinet handles had fallen off, bedroom window wouldn't open, shower room stank of mould,mini oven filthy, cups full of fag ash (by... More 

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Telford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 9, 2013

2 parents plus 4 daughters aged 16-22. April 2013. Due to getting lost we arrived very late at night, the reception was closed but keys to our room and a map had kindly been left for us.The room itself was small but compact and had everything we needed. It seems the party who stayed there before us were heavy smokers,... More 

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