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All 2 Point Cook hotels

Quest Sanctuary Lakes

4.0 of 5 Hotel   |   9 Greg Norman Drive | Sanctuary Lakes, Point Cook, Victoria 3030, Australia
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89%
Ranked #1 of 2 Hotels in Point Cook
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Anne-Marie1963 Benalla, Australia
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48 reviews from our community

Traveler rating
    37
    6
    2
    1
    2
See reviews for
11
10
2
17
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Benalla, Australia
Top Contributor
66 reviews 66 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

A wonderful place to stay - so quiet and peaceful. The apartment was excellent, clean, great service (when one of us locked ourselves out late at night we called the number on the door and the warden arrived a few minutes later). There was a list of nearby restaurants, and those we chose were very good. A great all-round experience!

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Sydney, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

Great service and a great location. Staff try to make your stay as comfortable a possible. I like the welcome and assistance with the setup of your room - WIFI is free and great speed. I travel frequently for work and this facility is one that I recommend - personal service is great. Apartments are clean, big and comfortable. I... More

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TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Anshu, Thank you very much for taking the time to write a review on Trip Advisor. It was not only great that you enjoyed your stay at Quest Sanctuary Lakes and for the great feed back but also that our staff gave you a very warm welcome and assistance with the setup of your apartment. I have passed on... More

Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 5, 2014

My wife and I recently spent 5 nights here. From start to finish we had the most enjoyable stay. On arrival, we received a friendly and helpful welcome as we were shown all the features of our well equipped apartment. We had everything we needed with extra touches of tea/coffee, laundry powder and a daily newspaper. The apartment was very... More

Was this review helpful? Yes 1
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Phil, Thank you for taking the time to write a review on trip advisor as it gives all our staff great motivation to know that you enjoyed your stay. We note that our reception staff were friendly and helpful to you on arrival and explained everything to you in your apartment and made you feel at home. We hope... More

Wodonga, Australia
1 review
3 of 5 stars Reviewed July 24, 2014

I arrived late in the evening at approximately 8.3pm after a 3 hour drive and was greeted by a friendly staff member who checked me in and escorted me to my room with no hassles. The room and facilities were great, however after requesting wi-fi and having been given the passwords and logins I was unable to connect and send... More

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TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Paul, Thank you for taking the time to write a review on trip advisor. We note that you had trouble with the Wi-Fi and would like to apologize for the inconvenience caused.We were changing over to another supplier at the time in order to improve our speed and obviously there may have been a few technical problems. We were... More

Sydney, Australia
1 review
5 of 5 stars Reviewed July 7, 2014

I travel extensively for work purposes, often a week at a time. The Quest at Sanctuary Lakes offers me a friendly alternative. Lisa has always greeted me with a friendly smile, taking the time out to recognize their loyal guests. I always feel welcome. The apartments are spotless and contain all equipment required to cook a meal and relax in... More

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you for taking the time to write a review on Trip Advisor. We do appreciate your review and thank you for staying at Quest Sanctuary Lakes, we appreciate your business. We are delighted to learn that you enjoyed your stay with us and found our staff both pleasant and helpful and the apartments great. Yes we always like... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 3, 2014

Reception staff booked accommodation. No fuss Contacted when we were running late to make arrangement to pick up keys. Arrived late at night light and heater on Room clean and tidy with everything we needed Great value for money

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TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you for taking the time to write a review on Trip Advisor. We thank you for staying at Quest Sanctuary Lakes and delighted that you enjoyed your stay with us and found your apartment to be " clean and tidy " and that you were happy with the rate charged. We always put on the lights and airconditioning... More

Warrnambool
1 review
5 of 5 stars Reviewed July 1, 2014 via mobile

I travelled from hours away on a work trip for one night and was pleasantly surprised at the room and the service was amazing. It was the highlight of my trip and I am planning to come back on a personal trip for myself. 10/10

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you for taking the time to write a review on Trip Advisor about your stay at Quest Sanctuary Lakes and that you were very pleasantly surprised when you arrived with both the apartment and the great service you received from our staff after a long drive. We look forward to your next trip and guarantee you will get... More

Townsville, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2014

My husband Ken and I recently stayed at the Quest Sanctuary Lakes in a one bedroom apartment on the 2nd of June until the 9th 2014. Two of our daughters Kelly and Amy joined us on the 6th to the 9th due to my Mothers Illness, I would like to extend a huge thankyou to Damien McFadden he gave us... More

Was this review helpful? Yes 1
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, I would personally like to thank you for staying at Quest Sanctuary Lakes and for your valuable time taken to write a review on Trip Advisor. I am extremely pleased to hear that you enjoyed your stay and that you found all our staff friendly and giving you "110%." I am also delighted that you are prepared to recommend... More

1 review
5 of 5 stars Reviewed June 18, 2014

We are from SA and stayed at the property as we had a family function in the area. Fantastic service, the room was awesome. Although the location is not serviced by public transport, the staff assisted us with information and bookings as we needed. Friendly and hellpful, way beyond our expectations. Even if you're not a golfer, I'm sure you... More

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, I would like to thank you for taking the time to write a response on Trip Advisor. I am delighted to hear that you enjoyed your stay at Quest Sanctuary Lakes and that you found our staff were all helpful and friendly and the service was above your" expectations". It is extremely encouraging to all our staff when they... More

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 10, 2014

We found the personnel to be courteous, friendly and efficient. The property is well maintained and rooms well presented. Nice quiet location with the added benefit of a top golf course and great facilities. We will be back.

Was this review helpful? Yes 1
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you for finding the time to write a review on trip advisor about your stay at Quest Sanctuary Lakes. We are delighted that you enjoyed your stay and that you found the staff professional and that the apartment was immaculate. It is extremely motivating for our staff to hear that they went the extra mile to ensure your... More

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Additional Information about Quest Sanctuary Lakes

Address: 9 Greg Norman Drive | Sanctuary Lakes, Point Cook, Victoria 3030, Australia
Location: Australia > Victoria > Point Cook
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest Sanctuary Lakes 4*
Number of rooms: 44
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