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All 2 Point Cook hotels

Quest Sanctuary Lakes

4.0 of 5 Hotel   |   9 Greg Norman Drive | Sanctuary Lakes, Point Cook, Victoria 3030, Australia
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Quest Sanctuary Lakes
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Ranked #2 of 2 Hotels in Point Cook
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Michelle M Newcastle, Australia
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70 reviews from our community

Traveler rating
    47
    13
    7
    1
    2
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19
16
3
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle, Australia
1 review
5 of 5 stars Reviewed 1 week ago

I travel quite extensively and always choose to stay at Quest Sanctuary Lakes when working in area. The staff are extremely friendly, helpful and nothing is ever too much bother. Quite often I arrive very late in the evening, staff advise me in advance of my room number and the out of hours process. I have never turned up that... More 

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Bendigo, Australia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First when we arrived it was crazy with all the works being done around the buildings and golf course, so took away from the ambiance I was hoping for but I understand this cannot be helped. As we are booking in a customer is complaining of spiders in their room to another staff member whilst we are discussing the $500... More 

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you for writing a response on Trip Advisor about your stay at Quest Sanctuary Lakes. I would personally like to apologise to you for your comments listed in your review and it certainly is not acceptable to me and not the standard we have been proud of with all our other reviews on Trip Advisor which you probably... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I can only rate 4 stars as there was a mix up with our booking for the first night, so we stayed in another venue down the road. The night we did stay there, we couldn't be happier. Very roomy town houses, comfortable bed, nice self contained kitchen, great WiFi that was fast and clean. All staff were very friendly... More 

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Matthew, Thank you for taking the time to write a review on your stay at Quest Sanctuary Lakes. Firstly may I apologies for the mix up with your booking. Secondly I am delighted that you found our staff both friendly and help and that you were delighted with your stay with us for your second night.I am sorry that... More 

Mildura, Australia
1 review
5 of 5 stars Reviewed January 26, 2015

Very friendly and helpful staff, very clean and quiet.. I only stayed one night, for work, but they it was a great experience. Room 41, great view of the lake from the upstairs balcony. Short walk to golf course for a great meal.

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you very much for taking your valuable time to write a review on your stay at Quest Sanctuary Lakes on Trip Advisor. It is very encouraging to all our staff when they get feedback such as yours on how much you enjoyed your stay. I was pleased to see that our staff were both friendly and helpful and... More 

Newcastle, Australia
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed January 21, 2015

We stayed at the quest from the 23rd Dec 2014 to the 31st Dec, the time we arrived the staff member was very friendly and helpful we stayed in number 23. We paid for five people it was only set up for 4, our 12 year old had to sleep on a fold out bed. There were only four sets... More 

Was this review helpful? Yes 3
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, I am extremely sorry that you had poor service at Quest Sanctuary Lakes in comtrast to all the other excellent reviews posted on Trip Advisor. I am extremely pleased that you found our staff member on your arrival both friendly and helpful. May I take this opportunity to comment as follows. 1.All our apartments are only two bedrooms and... More 

Mornington, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 15, 2015

My family (Husband, 3.5yr old and 1 yr old) stayed at Quest Sanctuary Lakes on Sunday 4/1/2015, in townhouse number 12, looking towards the golf course. The double storey, self contained, townhouse had plenty of space for our young family, with the second bathroom containing a bath (it has a shower over the top too). It was clean, modern and... More 

Was this review helpful? Yes 1
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you very much for taking the time to write a review on your stay at Quest Sanctuary Lakes. We apologize for any inconvenience caused during the construction of new touwnhouses being built on the adjoining properties.Hopefully the next time you visit the townhouses will be complted.Thats progress for you.We thank you for your understanding. We are also pleased... More 

Leeton
2 reviews
4 of 5 stars Reviewed January 14, 2015

My husband and I stayed in Quest for about a week in December 2014. The hotel and the area was so beautiful and peaceful. The apartment was clean, spacious and equipped with quality equipment. ie. the fridge:Fisher & paykel - spacious. The apartment had plenty of sunlight and air with a private balcony off the main bedroom and a small... More 

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you so much for your great review posted on Trip Advisor on your stay at Quest Sanctuary Lakes. It was so gratifying to all our staff on going the extra mile to ensure your had a wonderfull stay and found that our apartments were immaculate and staff helpful and willing to assist. Hope to welcome you back soon.Once... More 

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 7, 2015

It's a quiet and nice holiday resort far away from the city. Room is spacious and clean, recommend for a family holiday! My mom and my grandma like it a lot. Have to hire a car though. It is not far away from weribee

Was this review helpful? Yes 1
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you very much for taking the time to write a review on trip advisor on your stay at Quest Sanctuary Lakes. We are pleased that you,your mon and grandma enjoyed your stay and like the property a lot. We hope to see you back again soon and treasure you as a very important guest. Thank you once again... More 

Wangaratta, Australia
1 review
5 of 5 stars Reviewed January 5, 2015

My husband, son and myself recently stayed at Quest (Santuary Lakes). This establishment far exceeded any other places we had stayed previously. Ideal location, superb facilities. Staff were more than happy to assist and went over and above. We enjoyed our trip so much we stayed an additional night which the staff were more than happy to accommodate and allow... More 

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you very much for taking the time to write a review on Trip Advisor about your stay at Quest Sanctuary Lakes. We are absolutely delighted that you so enjoyed your stay that you stayed an extra night. Your comments were extremely welcomed by all our staff."That you found our property far exceeded any other property you have stayed... More 

Munich
Contributor
15 reviews 15 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 4, 2015

When entering the Sanctuary lakes region you begin feeling really relaxed. It is like returning home and the Quest fits right in there. At the time of our visit there was a construction site nearby, but for us there was no disturbance. Apparently nobody was working there. The only problem we experienced was that there was no room service. Someone... More 

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you for taking time to write a review on Trip Advisor about your stay at Quest Sanctuary Lakes. We are extremely happy that you experienced a relaxing feeling when arriving at Quest Sanctuary Lakes.That it was" like returning home and that Quest fits right in there". We must apologise for your experience in not having your apartment serviced... More 

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Additional Information about Quest Sanctuary Lakes

Address: 9 Greg Norman Drive | Sanctuary Lakes, Point Cook, Victoria 3030, Australia
Location: Australia > Victoria > Point Cook
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest Sanctuary Lakes 4*
Number of rooms: 44
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