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Quest Sanctuary Lakes

Certificate of Excellence
9 Greg Norman Drive | Sanctuary Lakes, Point Cook, Victoria 3030, Australia
Hotel amenities
Quest Sanctuary Lakes
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Ranked #2 of 2 Hotels in Point Cook
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Venkat73 Singapore, Singapore
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75 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Wonderful property. Stayed for a night on the way back from the Great ocean Road... Loved the layout and the condition of the unit we stayed in. The signs though to reach it in the night could be deceiving as the GPS always points out to the Golf resort and not Quest..

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Warrnambool, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

This was my second stay in two weeks at the Quest Sanctuary Lakes. Once again I had a very enjoyable stay. I was lucky enough to be able to sit out on my balcony outside my bedroom to catch up on work emails, and enjoy the view of people having a game of golf. I also ate at the restarurant... More 

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Perth, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was definitely a cut above other Quests. The typical complementary water was a beer, and the room was made on a daily basis. The unit was very well appointed with washing machine, dryer and ironing board (and iron). There was a sachet of complementary washing powder as well. This unit had a separate bed room with en-suite. Apart from... More 

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Altona, Victoria, Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Whilst renovations were being carried out on our home we had to vacate for a few nights. Our choice was Quest - and it turned out to be an excellent choice. The two storey apartment was excellent. The receptionist was very pleasant and informative; showed us to our apartment and explained how everything worked. The apartment was very clean and... More 

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Melbourne
1 review
5 of 5 stars Reviewed 4 weeks ago

My then fiancee stayed one night with the girls the night before the big day. They were warmly greeted and loved staying there. The rooms were spacious, clean and well presented. We stayed the night of the wedding. I was very pleased with the rooms and I even had a view of the golf course, which kept me happy. The... More 

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TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you so much for staying with us and for taking the time to write a response about your stay at Quest Sanctuary Lakes on Trip Advisor. Firstly I would like to congratulate you and your wife on your wedding day and you spend many happy years together.Hope to see you back each year on your anniversary. I had... More 

Newcastle, Australia
1 review
5 of 5 stars Reviewed February 25, 2015

I travel quite extensively and always choose to stay at Quest Sanctuary Lakes when working in area. The staff are extremely friendly, helpful and nothing is ever too much bother. Quite often I arrive very late in the evening, staff advise me in advance of my room number and the out of hours process. I have never turned up that... More 

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TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Michelle, Thank you very much for taking the time to write a review on Trip Advisor about your many stays at Quest Sanctuary Lakes. As a very valued guest of Quest Sanctuary Lakes I would like to thank you for continually staying at our property and also for your very valuable and positive feedback. It is encouraging to our... More 

Bendigo, Australia
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 18, 2015

First when we arrived it was crazy with all the works being done around the buildings and golf course, so took away from the ambiance I was hoping for but I understand this cannot be helped. As we are booking in a customer is complaining of spiders in their room to another staff member whilst we are discussing the $500... More 

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TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you for writing a response on Trip Advisor about your stay at Quest Sanctuary Lakes. I would personally like to apologise to you for your comments listed in your review and it certainly is not acceptable to me and not the standard we have been proud of with all our other reviews on Trip Advisor which you probably... More 

Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 3, 2015

I can only rate 4 stars as there was a mix up with our booking for the first night, so we stayed in another venue down the road. The night we did stay there, we couldn't be happier. Very roomy town houses, comfortable bed, nice self contained kitchen, great WiFi that was fast and clean. All staff were very friendly... More 

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TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Matthew, Thank you for taking the time to write a review on your stay at Quest Sanctuary Lakes. Firstly may I apologies for the mix up with your booking. Secondly I am delighted that you found our staff both friendly and help and that you were delighted with your stay with us for your second night.I am sorry that... More 

Mildura, Australia
1 review
5 of 5 stars Reviewed January 26, 2015

Very friendly and helpful staff, very clean and quiet.. I only stayed one night, for work, but they it was a great experience. Room 41, great view of the lake from the upstairs balcony. Short walk to golf course for a great meal.

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you very much for taking your valuable time to write a review on your stay at Quest Sanctuary Lakes on Trip Advisor. It is very encouraging to all our staff when they get feedback such as yours on how much you enjoyed your stay. I was pleased to see that our staff were both friendly and helpful and... More 

Newcastle, Australia
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed January 21, 2015

We stayed at the quest from the 23rd Dec 2014 to the 31st Dec, the time we arrived the staff member was very friendly and helpful we stayed in number 23. We paid for five people it was only set up for 4, our 12 year old had to sleep on a fold out bed. There were only four sets... More 

Was this review helpful? Yes 3
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, I am extremely sorry that you had poor service at Quest Sanctuary Lakes in comtrast to all the other excellent reviews posted on Trip Advisor. I am extremely pleased that you found our staff member on your arrival both friendly and helpful. May I take this opportunity to comment as follows. 1.All our apartments are only two bedrooms and... More 

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