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All 2 Point Cook hotels

Quest Sanctuary Lakes

4.0 of 5 Hotel   |   9 Greg Norman Drive | Sanctuary Lakes, Point Cook, Victoria 3030, Australia
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Quest Sanctuary Lakes
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Ranked #2 of 2 Hotels in Point Cook
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Biafrg Auckland, New Zealand
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53 reviews from our community

Traveler rating
    40
    7
    3
    1
    2
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13
11
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18
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Auckland, New Zealand
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The apartment was big and clean, however, the pillows were hard and the aircon in the bedroom was far too noisy. And there is no housekeeping on Sundays. There was a construction going on at the back which was noisy on Friday morning from 6am. But the hotel was in a convenient location for us and was clean, so overall... More

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thanks for taking the time to write a review on Trip Advisor.We greatly appreciate your feedback as it helps us to continually improve our service to all our valued guests. We would like to thank you for staying at Quest Sanctuary Lakes and hope you enjoyed your stay. We do have a variety of pillows as some guests require... More

mt gambier
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 4 weeks ago

we travelled as a family with another couple and really felt this is a home away from home. nice and clean. enjoyed coming home every night to a clean and refreshed apartment. the staff were very helpful and friendly

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Rebekah, Thank you very much for taking the time to write a review on Trip Advisor. We are extremely delighted to hear that you enjoyed your stay and found that it was like your home away from home.We are also pleased that you found our staff very friendly and helpful. I will pass on your kind words to all... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 9, 2014

What a fantastic stay Check in was impeccable Staff so helpful Even borrowed a vacuum to use suction bags as had over brought to fit in the car! Extremely clean apartment Would definitely recommend to friends and family Free upgrade (thank you 😀) Could not fault this property

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Melissa, Thank you for taking the time to write a review on Trip Advisor. We are extremely delighted to hear that you had a fantastic stay,that the staff were helpful and friendly and that you were given an impeccable check in process. We also would like to thank you for recommending us to your friends and family. Once again... More

Brisbane, Australia
1 review
5 of 5 stars Reviewed September 30, 2014

Excellent place to stay. Modern, clean apartment. Great location near lake in upmarket estate. Close to restaurants. Enjoyed a relaxing stay. Friendly staff with great service. Great view over lake while using the gym. The type of apartment I would like to own in a tranquil setting. Would definitely come back.

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Dear Barb, Thank you so much for taking the time to write a response on Trip Advisor and for your great positive review. It is extremely rewarding to all our staff when we learn that you had a great experience whilst staying at Quest Sanctuary Lakes.This encourages all our staff to continue to make staying at our property a great... More

2 reviews
5 of 5 stars Reviewed September 25, 2014

Quest was booked for me by the company I work for and it was a fantastic choice. The staff were lovely and friendly. The apartment was very clean, spacious and modern, it had everything I could possibly need. The surrounds were beautiful and quiet. The golf club near by had a beautiful meal.

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Ebony, Thank you for taking the time to write a response on Trip Advisor, I very much appreciate your valuable feedback. I am delighted to hear that your Company booked you in with us and that you were delighted with their choice and that we will see you back many more times. I am happy that you found our... More

Benalla, Australia
Top Contributor
67 reviews 67 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 22, 2014

A wonderful place to stay - so quiet and peaceful. The apartment was excellent, clean, great service (when one of us locked ourselves out late at night we called the number on the door and the warden arrived a few minutes later). There was a list of nearby restaurants, and those we chose were very good. A great all-round experience!

Was this review helpful? Yes 1
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you for taking the time to write a response on Trip Advisor it is very much appreciated. I was delighted to hear that you found Quest Sanctuary Lakes a wonderful place to stay. That you found the apartment was excellent,clean and that our staff gave you great service. I have passed your kind words onto our staff and... More

Sydney, Australia
1 review
5 of 5 stars Reviewed September 4, 2014

Great service and a great location. Staff try to make your stay as comfortable a possible. I like the welcome and assistance with the setup of your room - WIFI is free and great speed. I travel frequently for work and this facility is one that I recommend - personal service is great. Apartments are clean, big and comfortable. I... More

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Anshu, Thank you very much for taking the time to write a review on Trip Advisor. It was not only great that you enjoyed your stay at Quest Sanctuary Lakes and for the great feed back but also that our staff gave you a very warm welcome and assistance with the setup of your apartment. I have passed on... More

Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 5, 2014

My wife and I recently spent 5 nights here. From start to finish we had the most enjoyable stay. On arrival, we received a friendly and helpful welcome as we were shown all the features of our well equipped apartment. We had everything we needed with extra touches of tea/coffee, laundry powder and a daily newspaper. The apartment was very... More

Was this review helpful? Yes 2
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Phil, Thank you for taking the time to write a review on trip advisor as it gives all our staff great motivation to know that you enjoyed your stay. We note that our reception staff were friendly and helpful to you on arrival and explained everything to you in your apartment and made you feel at home. We hope... More

Wodonga, Australia
1 review
3 of 5 stars Reviewed July 24, 2014

I arrived late in the evening at approximately 8.3pm after a 3 hour drive and was greeted by a friendly staff member who checked me in and escorted me to my room with no hassles. The room and facilities were great, however after requesting wi-fi and having been given the passwords and logins I was unable to connect and send... More

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Paul, Thank you for taking the time to write a review on trip advisor. We note that you had trouble with the Wi-Fi and would like to apologize for the inconvenience caused.We were changing over to another supplier at the time in order to improve our speed and obviously there may have been a few technical problems. We were... More

Sydney, Australia
1 review
5 of 5 stars Reviewed July 7, 2014

I travel extensively for work purposes, often a week at a time. The Quest at Sanctuary Lakes offers me a friendly alternative. Lisa has always greeted me with a friendly smile, taking the time out to recognize their loyal guests. I always feel welcome. The apartments are spotless and contain all equipment required to cook a meal and relax in... More

Was this review helpful? Yes
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you for taking the time to write a review on Trip Advisor. We do appreciate your review and thank you for staying at Quest Sanctuary Lakes, we appreciate your business. We are delighted to learn that you enjoyed your stay with us and found our staff both pleasant and helpful and the apartments great. Yes we always like... More

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Additional Information about Quest Sanctuary Lakes

Address: 9 Greg Norman Drive | Sanctuary Lakes, Point Cook, Victoria 3030, Australia
Location: Australia > Victoria > Point Cook
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest Sanctuary Lakes 4*
Number of rooms: 44
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