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The Royal Plaza

Upper Syari, Deorali, Gangtok 737102, India
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The Royal Plaza
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Ranked #33 of 81 Hotels in Gangtok
A recent review
5 of 5 stars Reviewed June 26, 2015
harishbhm New Delhi, India
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140 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Delhi, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 26, 2015 via mobile

I visited royal plaza gangtok in 22nd June 15 month for business purposes and I enjoyed here alot with excellent food and Service. And I had my dinner with my friends in coffeshop I got the excellent service by Ms. SARNIMA RASAILY she made our dinner superb she was very courteous staff and gave us excellent service. I would like... More 

Was this review helpful? Yes 3
gmtrp, General Manager at The Royal Plaza, responded to this review

Dear Guest, We very sincerely thank you for your very appreciative and very encouraging kind words of praise for our unique hotel product and services, your generous love and affection towards us is an indication of our performance and customer service is a source of inspiration to our team. We are very pleased to note that you very happy towards... More 

Miami Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2015

I have stayed in many hotels across India, but this one just blew my mind. Despite being located in a place like Gangtok where you don't get good service, the hospitality and courteousness of the staff is commendable. Besides excellent service, what I really liked was the Bar, Casino & Food. I would recommend everyone to visit this hotel at... More 

Was this review helpful? Yes 2
gmtrp, General Manager at The Royal Plaza, responded to this review

Dear Guest, At the outset it was a pleasure to have had you stay with us at The Royal Plaza, Gangtok. I wish to express my sincere gratitude for the wonderful feedback you have offered for the team, and of our services and product. We at the Royal Plaza, Gangtok are committed to exceeding our guests expectations, through unremitting dedication... More 

Faridabad, India
1 review
5 of 5 stars Reviewed June 17, 2015

An amazing hotel to stay ....I went for a vaccation there and its by far the best vaccation for me and my husband ...View from the room was amazing and not just that food, service of the staff there was impeccable ... Really enjoyed staying there ... Thanks for making it memorable "The Royal plaza Team " ...

Was this review helpful? Yes 1
gmtrp, General Manager at The Royal Plaza, responded to this review

We very sincerely thank you for your very appreciative and very encouraging kind words of praise for our unique hotel product and services, your generous love and affection towards us is an indication of our performance and customer service is a source of inspiration to our team. We are very pleased to note that you had found our hotel excellent... More 

New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 8, 2015

The spread of different dishes is amazing, I recommend this place for the food they serve. I went here for lunch and loved their Paneer Tikka and Biryani. The view of the valley from the room is amazing. Would love to stay at the Royal Plaza.

Was this review helpful? Yes 2
gmtrp, General Manager at The Royal Plaza, responded to this review

Dear Guest, We very sincerely thank you for your appreciative and very encouraging kind words of praise for our unique hotel product and services, your generous love and affection towards us is an indication of our performance and customer service is a source of inspiration to our team. We are glad to note that you had found our hotel excellent... More 

Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed June 3, 2015

Being a star hotel for this standard they have maintained with their food quality and rooms in the main wing. the main is the location from where the market is very close and walking distance sightseeing points like ropeway, monastry , tibetology etc.. The time i m in this property i have enjoyed staying here, hope will be back soon.

Was this review helpful? Yes 1
gmtrp, General Manager at The Royal Plaza, responded to this review

Dear Guest, At the outset, it was a pleasure to have had you stay with us recently at The Royal Plaza, Gangtok. I wish to express my sincere gratitude for the wonderful feedback you had put on the Trip Advisor for our unique product and services Your valuable positive feedback and comment helps us continue, unwavering towards our goal of... More 

New Delhi, India
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 31, 2015

Property: Its a four star classified property. Considering hills, parking space is reasonable. The hotel says its under up gradation to five star. The façade is partly blocked and a temporary ramp has been placed from the entry gate to reach to the reception. Third floor is under renovation. Second and third floors are below lobby (ground) level and first... More 

Was this review helpful? Yes
gmtrp, General Manager at The Royal Plaza, responded to this review

Dear Guest, Thank you for have taken the time out to share your experience on Trip Advisor. It is our endeavour to ensure that every guest leaves as an ambassador of our hotel. In your case, we clearly failed to do so and for that please do accept my sincere apologies addressed the concerns with relevant departments and assure you... More 

Travelers are raving about these Gangtok hotels

Ahmedabad, India
1 review
1 of 5 stars Reviewed May 30, 2015

Wonder how they managed to get a 4 star, they still have old crt televisions a mini fridge that doesn't work, poor air conditioning , buffet menu with only 1 non-veg dish, desserts that no one wish to eat. No parking arrangements. The hotel location it self is in a dirty smelling slum area, and the most, Dumb , non-polite... More 

Was this review helpful? Yes
gmtrp, General Manager at The Royal Plaza, responded to this review

Dear Mr Bhat, Thank you for sparing your valuable time to share your experience on Trip Advisor. It was a pleasure having spoken with you over the phone after your recent stay with us. We regret and appologise that we could not show case our over all product and services and could not come upto your expectations. After receiving your... More 

New Delhi
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 29, 2015

Nice place to stay but the management needs more attention towards cleanliness as well as food quality. Had a two night stay but the room was very sticky and closed from all sides. Even the windows were sealed and there was no fresh air at all. Tables at the restaurant were always dirty and the food quality was okay but... More 

Was this review helpful? Yes 1
gmtrp, General Manager at The Royal Plaza, responded to this review

Dear Guest, Thank you for sparing your valuable time to share your experience on Trip Advisor. It was a pleasure having you stay with us on your recent visit to Gangtok. We regret that we could not provide you the expected experience. I have on receiving your feedback addressed the concerns with relevant departments and assure you effective remedial action... More 

Bengaluru (Bangalore), India
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 6, 2015

I booked Royal Plaza directly with the hotel for 3 nights stay. Travelling from Darjeeling, we reached Gangtok around 2pm. To our utter surprise we were told that the room is still not ready while the official check-in time of the hotel is 11am. We decided to go for lunch and finally checked into the room at 3.45. The room... More 

Was this review helpful? Yes 3
gmtrp, General Manager at The Royal Plaza, responded to this review

Dear Guest, Thank you for have taken the time out to share your experience on Trip Advisor. We are distressed to note that we have failed to provide you the expected experience. I have on receiving your feedback addressed the concerns with relevant departments and assure you effective remedial action has been initiated. I apologise for the inconvenience caused to... More 

Bengaluru (Bangalore), India
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed April 22, 2015

I stayed at Royal Plaza Gangtok from 18'th to 20'th April-2015. I got room number 214, which has a nice balcony having hill view. The staff are very good and service is prompt. The hotel has narrow approach road, which is anyway the issue for any hotels in Gangtok, being on top of the hill. When I was there, some... More 

Was this review helpful? Yes 3
gmtrp, General Manager at The Royal Plaza, responded to this review

Dear Valuable Guest, We very sincerely thank you for your appreciative and very encouraging kind words of praise for our unique hotel product and services, your generous love and affection towards us is an indication of our performance and customer service. We are very pleased to note that you were very happy with the services that were rendered to you... More 

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