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The Promenade

Certificate of Excellence
23, Goubert Avenue | opp. Gandhi Statue on Beach Road, Pondicherry 605001, India
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1 room 1 adult
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774 Reviews from our TripAdvisor Community

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Mumbai, Maharashtra, India
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed yesterday NEW

I don't know why people keep bashing the only chic hotel in Pondicherry. As for me, everytime I visit the hotel, I am pleasantly surprised by the small small improvements they make in their service. This time, was there for a weekend and was pleasantly happy to find the standard of welcoming a guest and an even smoother check-in. The... More 

Helpful?
Thank ArpanD
New Delhi, India
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

The only good thing about this hotel is its close proximity to the Promenade Beach. We booked this hotel for 3 days 23rd-26th jan 2016. The room given to us had the backyard view, so we couldn't even open the window. Looking at the big name, the hospitality was extremely poor. They left no stone un-turned to spoil our stay... More 

Helpful?
Thank Aparna1208
New Delhi
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

I spent a night here after many years and it appears that the services have deteriorated. The phone in the room was not working - which was a big issue as I had a one-hour telecon at 6.00 AM. The bathroom is tiny and there isn't enough space to keep one's toiletries. There was something else that was not quite... More 

Helpful?
Thank ShantanuNewDelhi
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

Came here for dinner. Select the buffet service which was highly overpriced. Expected some good delicious food however was disappointed wid the poor spread. In Mumbai i pay much less and get better quality. Taste of food average. Ac wasn't working in all parts of the room we chose the table facing the promenade to get a nice view. It... More 

Helpful?
Thank abigail D
promenadepondicherry, General Manager at The Promenade, responded to this review

Thank you for dining with us and thank you for taking out the time to review us on TripAdvisor. First and foremost, I would like to offer my sincerest apologies for any inconvenience you may have experienced during your visit. I regret not having been able to meet your expectations and there is absolutely no excuse for the bad experience... More 

Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago

This property is one of the main attraction of Pondicherry.It it situated at the main road right next to the Promenade rocky beach and very near to Mahatma Gandhi statue. The property has outside dining and roof top and indoor. We went for roof top dining with minimum lighting. The ambiance is great with mainly Italian and Chinese cuisine with... More 

Helpful?
Thank Nitin R
promenadepondicherry, General Manager at The Promenade, responded to this review

Dear Guest, Thank you for your lovely review and thank you for being our guest during your trip to Pondicherry. I am glad that we have been able to make your stay comfortable and memorable. I am looking forward to welcoming you to The Promenade upon your next visit to Pondicherry. It would be a pleasure having you as our... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Very disappointed during our stay,especially the reception staff are very rude.I am shocked to observe their differential attitude towards senior citizens. I also observed drinks offered on arrival to foreign nationals, but Indians were ignored completely. the presentation of room was not up to four star mark,really smelly and not ready to receive guests. I must acknowledge the service and... More 

Helpful?
Thank Cavasuki
promenadepondicherry, General Manager at The Promenade, responded to this review

Thank you for staying with us and thank you for taking out the time to review us on TripAdvisor. First and foremost, I would like to offer my sincerest apologies for any inconvenience you may have experienced during your visit. I regret not having been able to meet your expectations and there is absolutely no excuse for the bad experience... More 

Paris
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Of Course beautifull place ...but but but ... Many troubles. Nothing to said more . Only my lunch of Pongal was terrible... Some Food was not fresh ... Excellent sushis, excellent fishs of the see, good cheeses, but the rice is little hard , the salad with many oils, the lumb curry wit a lot of sauce and not many... More 

Helpful?
Thank Olafvancleef
promenadepondicherry, General Manager at The Promenade, responded to this review

Thank you for staying with us and thank you for taking out the time to review us on TripAdvisor. First and foremost, I would like to offer my sincerest apologies for any inconvenience you may have experienced during your visit. I regret not having been able to meet your expectations and there is absolutely no excuse for the bad experience... More 

Romford, United Kingdom
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Very good location. Can watch the sun rise as you have your breakfast! Both restaurant and reception staff were friendly and helpful. The street does get noisy at night just outside the hotel and road is closed off

Helpful?
Thank Nishita P
promenadepondicherry, General Manager at The Promenade, responded to this review

Dear Guest, Thank you for your lovely review and thank you for being our guest during your trip to Pondicherry. I am glad that we have been able to make your stay comfortable and memorable. I am looking forward to welcoming you to The Promenade upon your next visit to Pondicherry. It would be a pleasure having you as our... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

In French Town I stayed at The Promenade, bang opposite the sea. Usually the tariff of the rooms in The Promenade, ranges from 5000 on wards per night but I had booked well in advance so got the room for a good deal. During my stay at The Promenade, I met Scarlet who works at the Front Help-desk of the... More 

Helpful?
Thank Veeral P
promenadepondicherry, General Manager at The Promenade, responded to this review

Dear Guest, Thank you for your lovely review and thank you for being our guest during your trip to Pondicherry. I am glad that we have been able to make your stay comfortable and memorable. I am looking forward to welcoming you to The Promenade upon your next visit to Pondicherry. It would be a pleasure having you as our... More 

Chennai (Madras), India
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

During our recent stay in a resort at Pondy we wanted to have food in one of the best restaurants which is famous for non-vegetarian food. After so much of checking in the web we decided to come here. The location of this hotel is too perfect being very close to the Goubert Avenue and the beach. The view from... More 

Helpful?
Thank kprasadnarayanan2015
promenadepondicherry, General Manager at The Promenade, responded to this review

Dear Guest, Thank you for staying with us and thank you for taking out the time to review us on TripAdvisor. First and foremost, I would like to offer my sincerest apologies for any inconvenience you may have experienced during your visit. I regret not having been able to meet your expectations and there is absolutely no excuse for the... More 

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