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The Promenade

23, Goubert Avenue | opp. Gandhi Statue on Beach Road, Pondicherry 605001, India
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The Promenade
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Ranked #14 of 58 Hotels in Pondicherry
A recent review
5 of 5 stars reviewed 2 days ago
sakthi v
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620 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mumbai (Bombay), India
Top Contributor
79 reviews 79 reviews
31 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The rooms are small to say the least and quite worn out for eg flooring is uneven, upholstery is faded, airconditioning is bad(it counts for a lot in Pondicherry). The entire hotel seems to be ill-maintained... Food is not that great....On the positives, the location is terrific and one can hear the waves lashing the shore in the night....But the... More 

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We We stayed with our friends at the month of Feb .It was really wonderful experience. Very nice roof top restaurant lovely ambiance excellent service wonderful staffs .thanks to the hotel management for the hospitality provided to us

Was this review helpful? Yes 2
Bengaluru (Bangalore), India
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I had visited Promenade in December with my family and were thoroughly satisfied with the great service provided by the staff. A special mention about the manager Mr. Ayappan, who took wonderful care of us, and who demonstrated perfect customer service. We loved the service so much, that Promenade became our daily destination. We look forward to staying there when... More 

Was this review helpful? Yes 6
promenadepondicherry, General Manager at The Promenade, responded to this review

Dear Guest, I would like to thank you and your family for visiting us daily during your trip to Pondicherry and also for taking out the time of review us on Tripavisor. Your special mention of Mr. Iyappan as well as the services provided by the rest of the team is indeed very much appreciated and has been shared with... More 

Senior Contributor
37 reviews 37 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

we were back in Pondicherry just after the New Year arrived. compared to the last time the tariff was higher but the hotel was the same. small, unhurried and comfortable. the staff was as always polite, friendly and not overdoing the hospitality bit. the rooms were older but clean and comfortable. the view from the room as always stunning, near... More 

Was this review helpful? Yes 6
promenadepondicherry, General Manager at The Promenade, responded to this review

Dear Guest, Thank you for being our guest recently and thank you for reviewing us on Tripadvisor. I am pleased that the entire team has been able to make your stay a comfortable and memorable one and that we have met your expectations. Your special mention of the friendliness of the staff is very much appreciated and has been shared... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The service is very good, it was a wonderful stay,food very good,comfortable stay...Overall awesome place to stay great location...prefer for a sea facing rooms...It gives a wonderful view of sea... Must try the chill fish over all its too good...

Was this review helpful? Yes 8
promenadepondicherry, General Manager at The Promenade, responded to this review

Dear Guest, Thank you for being our guest recently and thank you for taking out the time to review us on Tripadvisor. I am pleased that you had an enjoyable stay with us and your appreciation of our services rendered as well as our cuisine offered has been shared with the entire team. Our efforts in maintaining the standards set... More 

Laval, Canada
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is located on the boardwalk of the Bay of Bengal - it's very pleasant to be close to the water however huge rocks have been placed all along the shoreline (to prevent erosion) and so sunbathing and swimming are not possible. It is within short walking distance to various shops (clothes, brass sculptures, hand made soaps and paper,... More 

Was this review helpful? Yes 7
promenadepondicherry, General Manager at The Promenade, responded to this review

Dear Guest, Thank you for reviewing us on Tripadvisor and thank you for being our guest recently. I am glad we have been able to make your stay in Pondicherry a comfortable one and your special mention of the friendliness and helpfulness of the staff is much appreciated and has been shared with all. On Sundays we offer our special... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

My first trip to Pondicherry. I had a room with a view of the Bay of Bengal....wow. Especially liked the fact that the city shuts down all street traffic on the road just yards from the coast in the French Quarter of Pondicherry at 6 PM through the night. So makes the coast so peaceful and relaxing.....lots of people walking/exercising... More 

Was this review helpful? Yes 4
promenadepondicherry, General Manager at The Promenade, responded to this review

Dear Guest, Thank you for being our guest during your recent trip to Pondicherry and thank you for reviewing us on Tripadvisor. It was a pleasure having you with us and I am happy that we have been able to make your stay a comfortable and memorable one and that we have been able to meet your expectations. Our efforts... More 

Panaji, India
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at The Promenade with a Group in the month of February, excellent located Hotel, friendly and courteous staff guided by an excellent General Manager who is always ready to Help. Smooth check in on arrival and cozy rooms is what impressed us the most, not forgetting the lovely food and lovely location, just on the Promenade, open your windows... More 

Was this review helpful? Yes 1
promenadepondicherry, General Manager at The Promenade, responded to this review

Dear Guest, Thank you for taking out the time to review us on Tripadvisor and it was an absolute pleasure having your entire group as our guests. Your special mention of the friendliness and courteousness of the staff is very much appreciated and has been shared with the entire team. Your standing ovation for our restaurant manager just before departure... More 

Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good place to stay..right on the promenade (as the name suggests).. very nice view... good food and close to market..close to all good food joints... perfect place to stay in Pondicherry.. Also, they also have amazing cookie kept at reception for guests...don't miss that..

Was this review helpful? Yes 2
promenadepondicherry, General Manager at The Promenade, responded to this review

Dear Guest, Thank you for taking out the time to review us on Tripadvisor and thank you for being our guest recently. I am happy that you find The Promenade the perfect place to stay in Pondicherry and I am glad you enjoyed our location and our cuisine offered. Thank you for complimenting our cookies at the front desk, they... More 

Bengaluru (Bangalore), India
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great Location overlooking the Bay of Bengal ,located exactly in the Beach Road in PONDICHERRY..They have a Great buffet and a excellent service.The Buffet is wide spread that they even have an outdoor candle light sitting overlooking the sea.The buffet offer good French cuisine.The shrimps are excellent.The Rooms are luxurious and beach facing but over rated and costly.An ideal place... More 

Was this review helpful? Yes 2
promenadepondicherry, General Manager at The Promenade, responded to this review

Dear Guest, Thank you for reviewing us on Tripadvisor and thank you for being our guest during your recent visit to Pondicherry. I am glad that you enjoyed our unique location and your special mention of our buffet spread as well as the excellent service provided by us is very much appreciated and has been shared with the entire team.... More 

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