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All 57 Pondicherry hotels

Laila's County

No.8, Quai d' Ambour (Ambour Salai), Pondicherry 605001, India (Formerly The Mercure Hotel)
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40% off room rate
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Ranked #16 of 57 Hotels in Pondicherry
A recent review
4 of 5 stars reviewed 3 days ago
traveller_1694
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70 reviews from our community

Traveler rating
    33
    26
    9
    2
    0
See reviews for
22
22
2
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

I had read the reviews before checking in and was mentally prepared for the room to be small in size. On arrival, what is got was a room that was just double the size of the toilet attached. The bed occupied major part of the room, no space was there to walk on one side of the bed. The other... More

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear reviewer, Greetings from Lailas county, Thank you for sharing your experience with us on Trip Advisor regarding your recent stay at Lailas County, We at Lailas County always strive to improve our services and facilities to the best and meet up to your expectations. Your kind words will definitely shared with our entire team, this will act as a... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

An excellent option if you are not a picky traveller. Stayed with family and enjoyed the entire experience including the service. The rooms are decent, the location is close to the sea, which was a definite plus. The heat kept us inside during the afternoons, the beds were comfortable. No complaints.

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear Reviewer, Greetings from Lailas county, The entire team joins me in thanking you for staying with us and also for the time taken to wrote such a wonderful review on TripAdvisor. We at Lailas County strive to deliver our best service to keep our guest happy and to meet their expectations We look forward to welcome you again in... More

Bangalore, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Whereas the hotel is neat and clean, the rooms are not comfortable as they are too tiny. We were given an extra bed (mattress) on charge, but thereafter the writing table and luggage rack became inaccessible! The bathroom is clean, ok in size (7ftx5ft is standard size) but lacked hot water and the shower did not work in-spite of our... More

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear Reviewer, Greetings from Lailas County, Please accept my apologies for your unpleasant experience and the inconvenience caused during your stay, But i had received all your complaints during your check out only and we our team are ready to anticipate the guest need at any time if u inform us we will definitely changed your room. Regards, K.Rajesh, Manager... More

Dubai, Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 1 week ago

hotel lailas county is one of the best hotel i ve stayed around tamilnadu and pondicherry. the staff are really cordial and the room service was extraordinary.whatever i ordered from my cozy bed of the hotel room was delivered promptly.the two cuisine restaurants served indian,contnental,and french dishes of prime quality and taste.and when added on with a banquet hall on... More

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Rajeshsai, Manager at Laila's County, responded to this review

Dear reviewer, Greeting from Lailas County, We sincerely appreciate your wonderful review for the team. Guests such as you are the true inspiration behind our hospitality and our endeavor remains to continuously engage in guest satisfaction and service excellence. Thank you for your patronage; we look forward to welcoming you back. Best Regards K. Rajesh Manager Operation, Lailas County. More

Chennai (Madras), India
1 review
5 of 5 stars Reviewed 2 weeks ago

The rooms are very clean and are almost as what is shown in the pics, complimentary breakfast that we got was good too, and the staff was very cooperative. Very nice ambience, only thing is room was a little small to walk around. ..rest all very good. I would strongly recommend staying here!

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear reviewer,Greetings from Lailas County!!! Thank you for staying with us and we immensely value your feedback as it helps us in raising our service standards. We at Lailas County strive to deliver our best every time on time to keep our guest happy and to meet their expectations. We look forward to welcome you again in near future to... More

Barcelona, Spain
Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

A rather high price, considering local standards, for a mediocre hotel. Very small room, bed sheets stained, unclear information about the breakfast time. But above all, who can sleep with the split of air conditioning above the headboard of the bed? The two possibilities are: turn off the air conditioning and swelter or turn it on and get a brocopolmonite.... More

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear reviewer, Greetings from Lailas county, It is always disappointing to hear that the people failed to deliver on this occasion. Please accept my apologies for your unpleasant experience and the inconvenience caused during your stay. we are taking corrective measures to avoid such instances in future. Give us another opportunity to serve you. Once again, thank you for sparing... More

Goa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We (couple +2 kids), stayed at this hotel in march 2014. Hotel is very centrally located and fairly good value for money. The room was rather small but well appointed, clean, and a comfortable bed. Staff at the reception counter and at the restaurants were polite and helpful. There is a very limited selection for breakfast, but all the items... More

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear Reviewer, Greetings from Lailas County, Thank you very much for choosing Lailas County during your visit to Pondicherry and also for sparing time to share your experience on Trip Advisor. Guests such as you are the true inspiration behind our hospitality and our endeavour remains to continuously engage in guest satisfaction and service excellence. Thank you for your patronage;... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Just fantastic little town but the Hotel was amazing. Clean, fab food and best all brillant staff that could not do enough. Honestly you could not wish for a better stay and makes you time even more special to be there.

Was this review helpful? Yes
Rajeshsai, General Manager at Laila's County, responded to this review

Dear Reviewer, Greeting From Lailas County, It was a pleasure to host you at Lailas County and we thank you for sharing your feedback on TripAdvisor. Your kind words will certainly be shared with our team. We look forward to welcome back you soon. Thanks& Regards K. Rajesh, Manager Operation, Lailas County. More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2014

Beautiful boutique hotel in Pondi. Great location and incredible staff. So friendly, kind and helpful especially when we needed assistance to the hospital with a poorly friend. Brought us food, clean sheets and checked in us on constantly at the hospital. Food at the hotel was incredible and chef really took pride in his cooking. Nice rooftop bar for relaxing... More

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear Suzy Ward, Greeting from Lailas County, We are delighted to see your comments about our hotel, its our duty to take care of our guests during their stay at our hotel, Your kind words will certainly be shared with our entire team. Thank you once again for your wonderful Comments, we are eager to serve you soon. K. Rajesh,... More

London
Contributor
12 reviews 12 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 8, 2014 via mobile

It's a must for pondicherry. There's I'd nothing you could Fault about this amazing hotel. I was ill before we arrived and they were incredible with taking me to the hospital bringing fresh sheets and food for my friends while they stayed there. The hotel staff went over and above their jobs and made our stay the best it could... More

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear Johnna Thompson, Greetings From Lailas County, Thank you for sharing your experience with us on Trip Advisor regarding your recent stay at Lailas County. I hope u are fine. it is our duty to take care of our guest health while staying with us. The team and I thank you once again for your time and the wonderful review... More

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Additional Information about Laila's County

Address: No.8, Quai d' Ambour (Ambour Salai), Pondicherry 605001, India (Formerly The Mercure Hotel)
Phone Number:
Location: India > Union Territory of Pondicherry > Pondicherry
Price Range (Based on Average Rates): $
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