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All 58 Pondicherry hotels

Laila's County

No.8, Quai d' Ambour (Ambour Salai), Pondicherry 605001, India (Formerly The Mercure Hotel)
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Ranked #16 of 58 Hotels in Pondicherry
A recent review
5 of 5 stars reviewed 2 weeks ago
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86 reviews from our community

Traveler rating
    41
    31
    10
    4
    0
See reviews for
30
28
2
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed again in the Laila”s County January 2015. . The rooms are very clean and spacious, wifi is working well and at all times. The staff is attentive and friendly. We also liked the restaurant very much. We can highly recommend the Laila”s County for anyone...

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear reviewer, Greetings from lailas county !!! We would like to thank you for choosing lailas county for your stay and sharing your feedback which will surely help us to improve. Your kind words will certainly be shared with our entire team; this will act as a source of motivation. The team and I thank you once again for your... More 

Kozhikode, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

we came here to enjoy our holidays, and we are totally happy- Lailas country the perfect place for the same, I had great moments here, i wish to express my heart felt appreciation and Thanks-Thank you so much for all the care, hospitality, love and joy. i will recommend your hotel to my relatives and friends, I really appreciate for... More 

Was this review helpful? Yes 1
Rajeshsai, Manager at Laila's County, responded to this review

Dear reviewer, Greetings from lailas county !!! We would like to thank you for choosing lailas county for your stay and sharing your feedback which will surely help us to improve. Your kind words will certainly be shared with our entire team; this will act as a source of motivation. The team and I thank you once again for your... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We booked 2 rooms in January at this hotel based on the positive reviews. Ugh. Big mistake! When we got to our rooms the sheets & pillows had stains all over them. This didn't happen once but happened multiple times over the course of 4 days. The staff told us the sheets were cleaned daily. If thats the case then... More 

Was this review helpful? Yes
Mumbai (Bombay), India
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This was my first visit to Pondicherry and I loved the city with its peaceful environment especially Auro. The hotel is at a nice location, walking distance to Sea and other attractions in the city. The hotel staff on 1st floor (dining area) are very good. They also have restaurant on 5th floor (which has very very bad service), we... More 

Was this review helpful? Yes 1
Rajeshsai, Manager at Laila's County, responded to this review

Dear reviewer, Greetings from Laila's County !!! Thanks for choosing our hotel, The entire team joins me in thanking you for staying with us and also for the time taken to wrote review on TripAdvisor. We sincerely appreciate your words for the team. Thank you for your patronage; we look forward to welcoming you back. Thaks & Regards, Rajesh. K... More 

Ernakulam, Kerala, India
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I was on vacation when i traveled to pondicherry with my family.booking a hotel room going by the reviews is a real gamble.but the stay at lailas county was worth and more of every penny we paid at the hotel. the rooms were really maintained neat and clean.the toilets did not had the usual phenol smell of hotel room toilets,the... More 

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear reviewer, Greetings from lailas county !!! We would like to thank you for choosing lailas county for your stay and sharing your feedback which will surely help us to improve. Your kind words will certainly be shared with our entire team; this will act as a source of motivation. The team and I thank you once again for your... More 

Goa, India
1 review
4 of 5 stars Reviewed 3 weeks ago

Really enjoyed d visit to PY..especially stay at laila's county..no words to explain d taste of fud..really yummy..gud location..good management..near to beach...calm and safe place to stay..my first option fr stay in py will be laila's county

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear reviewer, Greetings from lailas county !!! We would like to thank you for choosing lailas county for your stay and sharing your feedback which will surely help us to improve. Your kind words will certainly be shared with our entire team; this will act as a source of motivation. The team and I thank you once again for your... More 

Kozhikode, India
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Pondicherry has always been my favourite vacation spot and this time, the stay at lailas county made it even more cherished. The rooms were really neat and did nt have the smell of a hotel room! Rooms were neatly maintained to the extent that for a while I thought I am back in my bedroom! The food they served at... More 

Was this review helpful? Yes
Rajeshsai, General Manager at Laila's County, responded to this review

Dear reviewer, Greetings from lailas county !!! We would like to thank you for choosing lailas county for your stay and sharing your feedback which will surely help us to improve. Your kind words will certainly be shared with our entire team; this will act as a source of motivation. The team and I thank you once again for your... More 

Top Contributor
58 reviews 58 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were lucky to get a room on 23rd dec for Just 2 days.. Rooms are amazing but quite small..there was no fan in room which did not allow ventilation so hotel must think about it..room quality excellent.. Restaurant food was excellent..I had a pleasant stay..

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear reviewer, Greetings from lailas county !!! We would like to thank you for choosing lailas county for your stay and sharing your feedback which will surely help us to improve. Your kind words will certainly be shared with our entire team; this will act as a source of motivation. The team and I thank you once again for your... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 17, 2014

This is overhyped hotel. I shortlisted it based on reviews but was disappointed. I selected Club room considering the size would be bigger but it wasn't so. Rooms are too small to make you comfortable. No facilities as such to talk. Hotel staff isn't courteous and doesn't take that extra step for customer satisfaction. I requested for breakfast 15 min... More 

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear Mr. Manish, Greetings from Lailas County!!! Thanks for choosing our hotel based on review, instead of club room you should have choose the suite it much bigger than club with a living room. Our facilities are, free WI-FI, Mini bar, Safety locker, LCD TV, with DVD player on request, As the Breakfast was complimentary it will be serve on... More 

London, United Kingdom
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 17, 2014

We arrived at Laila's County early morning at 7am and were allowed to check in early at no extra cost, on the condition we checked out at the same time, which was fair and reasonable. The room was very nice, comfy bed, great lighting, good bathroom, wifi access was good. The only issue I had was that there is no... More 

Was this review helpful? Yes 2
Rajeshsai, Manager at Laila's County, responded to this review

Dear reviewer, Greetings from Lailas County!!! We thank you for a wonderful review about our hotel, We at Lailas County strive to deliver our best every time on time to keep our guest happy and to meet their expectations. Please accept my apologies for what happened at the time of your check out, its a standard procedure happening at all... More 

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Additional Information about Laila's County

Address: No.8, Quai d' Ambour (Ambour Salai), Pondicherry 605001, India (Formerly The Mercure Hotel)
Phone Number:
Location: India > Union Territory of Pondicherry > Pondicherry
Price Range (Based on Average Rates): $
Number of rooms: 12
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Hotel Style:
#13 Family Hotel in Pondicherry

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