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All 57 Pondicherry hotels

Laila's County

No.8, Quai d' Ambour (Ambour Salai), Pondicherry 605001, India (Formerly The Mercure Hotel)
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Ranked #13 of 57 hotels in Pondicherry
A recent review
  • Reviews (64)
  • Photos (12)
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64 people have reviewed this hotel

Traveler rating
    30
    25
    8
    1
    0
See reviews for
20
19
2
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Goa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We (couple +2 kids), stayed at this hotel in march 2014. Hotel is very centrally located and fairly good value for money. The room was rather small but well appointed, clean, and a comfortable bed. Staff at the reception counter and at the restaurants were polite and helpful. There is a very limited selection for breakfast, but all the items... More

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear Reviewer, Greetings from Lailas County, Thank you very much for choosing Lailas County during your visit to Pondicherry and also for sparing time to share your experience on Trip Advisor. Guests such as you are the true inspiration behind our hospitality and our endeavour remains to continuously engage in guest satisfaction and service excellence. Thank you for your patronage;... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Just fantastic little town but the Hotel was amazing. Clean, fab food and best all brillant staff that could not do enough. Honestly you could not wish for a better stay and makes you time even more special to be there.

Was this review helpful? Yes
Rajeshsai, General Manager at Laila's County, responded to this review

Dear Reviewer, Greeting From Lailas County, It was a pleasure to host you at Lailas County and we thank you for sharing your feedback on TripAdvisor. Your kind words will certainly be shared with our team. We look forward to welcome back you soon. Thanks& Regards K. Rajesh, Manager Operation, Lailas County. More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Beautiful boutique hotel in Pondi. Great location and incredible staff. So friendly, kind and helpful especially when we needed assistance to the hospital with a poorly friend. Brought us food, clean sheets and checked in us on constantly at the hospital. Food at the hotel was incredible and chef really took pride in his cooking. Nice rooftop bar for relaxing... More

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear Suzy Ward, Greeting from Lailas County, We are delighted to see your comments about our hotel, its our duty to take care of our guests during their stay at our hotel, Your kind words will certainly be shared with our entire team. Thank you once again for your wonderful Comments, we are eager to serve you soon. K. Rajesh,... More

London
Contributor
12 reviews 12 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

It's a must for pondicherry. There's I'd nothing you could Fault about this amazing hotel. I was ill before we arrived and they were incredible with taking me to the hospital bringing fresh sheets and food for my friends while they stayed there. The hotel staff went over and above their jobs and made our stay the best it could... More

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear Johnna Thompson, Greetings From Lailas County, Thank you for sharing your experience with us on Trip Advisor regarding your recent stay at Lailas County. I hope u are fine. it is our duty to take care of our guest health while staying with us. The team and I thank you once again for your time and the wonderful review... More

London
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel went above and beyond with their customer service. When one of out friends had to be taken to hospital the manager accompanied us to the hospital and bought along bedding and food. This hotel was extremely accommodating and made us feel incredibly welcome. The food in the restaurant was very good and affordable. The rooms were extremely clean... More

Was this review helpful? Yes 1
Rajeshsai, Manager at Laila's County, responded to this review

Dear Nicole Bailey, Greetings from Lailas County, Thank you very much for choosing Lailas County during your visit to Pondicherry and also for sparing time to share your experience on Trip Advisor. its our duty to take care of our guests during their stay at our hotel, Your kind words will certainly be shared with our entire team. Thank you... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I went during off-season and paid ~$20 a night, and I would have been very happy to pay much more than this. Cute, clean, modern boutique hotel. Very Western. Small but I was not bothered by this. Comfy bed, good TV, hot water, friendly staff, rooftop bar, near to everywhere you'd wanna go, simple breakfast (perfect for me). If you... More

Was this review helpful? Yes 1
Rajeshsai, General Manager at Laila's County, responded to this review

Dear reviewer, The entire team joins me in thanking you for staying with us and also for the time taken to write such a wonderful review on TripAdvisor. Your kind words will certainly be shared with our entire team and this will act as a source of motivation. Thank you for your patronage; we look forward to welcoming you back... More

Chennai (Madras), India
1 review
4 of 5 stars Reviewed June 27, 2014

A good hotel with excellent facilities. The rooms are neat, clean, well maintained and the interiors and a/c were good . The staffs and receptionist were friendly and helpful. The promenade is 10 minute walk from here.

Was this review helpful? Yes
RajeshOM, General Manager at Laila's County, responded to this review

Dear Guru prasad, Greetings from Lailas County, I thank you for a awesome review about Lailas county. Your feedback is important to us to enhance our standard and to satisfy every guest who visits us. It was a pleasure to have you as our guest. We hope to see you again soon. Thanks & regards K.Rajesh Manager Operation Lailas County.Pondicherry More

Chennai (Madras), India
1 review
4 of 5 stars Reviewed June 20, 2014

The hotel provides entire satisfaction for the value of money. The rooms were comfortable and clean. The food was excellent especially the cesar salad and the chicken steak. Round the clock menu can be improved. Restaurant closes at 11:00 which is a disadvantage for late night hogger.

Was this review helpful? Yes
Rajeshsai, General Manager at Laila's County, responded to this review

Dear Mr. Srivasthan, Greetings from Lailas County, We thank you for staying at our hotel and sharing your review on this forum with a perfect rating.Your kind words will certainly be shared with our entire team; this will act as a source of motivation, As per the rules of pondicherry govt, its advised to close restaurant at time, but u... More

Chennai (Madras), India
1 review
5 of 5 stars Reviewed June 18, 2014

Stay at laila's county is an awesome experience. The food they provide is mouth watering. Ceaser salad is something everyone should try..! service is also good!.. Its certainly value for money hotel!!

Was this review helpful? Yes
Rajeshsai, General Manager at Laila's County, responded to this review

Dear Reviewer, Greeting from Lailas County, Thank you for sharing your experience with us on Trip Advisor regarding your stay. We are delighted to know that you had a wonderful experience with us. Thank you for your kind comments on the restaurants. We look forward to your return and to the opportunity to serve you again soon. Thanks & Regards... More

Pondicherry, India
Top Contributor
55 reviews 55 reviews
25 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed April 25, 2014

Laila's County was known as Mercure Hotel earlier, but after the rechristening, there has been a tremendous change in terms of interiors, quality of food and service. The interiors are simply out of the world and are thoughtfully crafted. The designer A/cs look cool and comfortable. The beds are comfortable but small. The bathrooms are cramped but sufficient. The food... More

Was this review helpful? Yes 3
Rajeshsai, General Manager at Laila's County, responded to this review

Dear Mr. Anilkumar Porwal,Greetings from Lailas County, We would like to thank you for rating us so highly on this forum. We sincerely appreciate your wonderful words for the team. I thank you once again for your time and look forward to having more opportunities to be of service to you. Thanks& Regards K. Rajesh, Manager Operation, Lailas County. More

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Additional Information about Laila's County

Address: No.8, Quai d' Ambour (Ambour Salai), Pondicherry 605001, India (Formerly The Mercure Hotel)
Phone Number:
Location: India > Union Territory of Pondicherry > Pondicherry
Price Range (Based on Average Rates): $
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Amenities

Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#10 Business Hotel in Pondicherry #17 Family Hotel in Pondicherry
Official Description (provided by the hotel)
A five minute walk away from the Bay of Bengal, Laila's County is a stylish boutique hotel offering opulent accommodation and wonderful five star service. Located in the heart of Pondicherry, the hotel is brilliantly done in style and has a distinctly modern interior. Laila's County believes in spoiling its guests with its service and hospitality and promises to be a one stop solution to all guest needs. ... more   less 
Number of rooms
12

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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