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All 57 Pondicherry hotels

Laila's County

No.8, Quai d' Ambour (Ambour Salai), Pondicherry 605001, India (Formerly The Mercure Hotel)
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Ranked #12 of 57 Hotels in Pondicherry
A recent review
4 of 5 stars reviewed 2 days ago
peteyp999 London, United Kingdom
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78 reviews from our community

Traveler rating
    37
    29
    9
    3
    0
See reviews for
23
28
2
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

This is overhyped hotel. I shortlisted it based on reviews but was disappointed. I selected Club room considering the size would be bigger but it wasn't so. Rooms are too small to make you comfortable. No facilities as such to talk. Hotel staff isn't courteous and doesn't take that extra step for customer satisfaction. I requested for breakfast 15 min... More 

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London, United Kingdom
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We arrived at Laila's County early morning at 7am and were allowed to check in early at no extra cost, on the condition we checked out at the same time, which was fair and reasonable. The room was very nice, comfy bed, great lighting, good bathroom, wifi access was good. The only issue I had was that there is no... More 

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

we stayed for one day at this hotel. The most important thing is that the rooms are very small. The double bed is the only thing and you cannot walk elsewhere as this covers the whole room. The club room is a bit wider than the executive room but is still small. Bathrooms are neat and good. Breakfast is a... More 

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Chennai (Madras), India
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 5, 2014

I stayed with my family in a Suite room. The room is excellent. The Staff are excellent. Aurobindo Ashram, Manakula Vinayagar Temple, Beach and Shopping area are at Walkable distance (Pls note; if you have kids below 3 years age, then not walkable distance) :-) Also I got a good deal in Agoda via Tripadvisor.

Was this review helpful? Yes
Rajeshsai, Manager at Laila's County, responded to this review

Dear reviewer,Greetings from Lailas County!!! Thank you for staying with us and we immensely value your feedback as it helps us in raising our service standards. We at Lailas County strive to deliver our best every time on time to keep our guest happy and to meet their expectations. We look forward to welcome you again in near future to... More 

Bengaluru (Bangalore), India
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 17, 2014

i stayed in Laila s county 2 nights, very nice staff and super friendly atmosphere they are ready to serve you any time ,ready to give you any info you need , let it be a local advise or the best place to eat or party... They will help you so feel free to ask them for any support i... More 

Was this review helpful? Yes 2
Rajeshsai, Manager at Laila's County, responded to this review

Dear reviewer, Greetings from Lailas County !!!!!!!! A heartfelt thank you for such a wonderful review about Lailas county,Your kind words will certainly be shared with our entire team. We thank you once again for your recommendation and do hope to have the pleasure of welcoming you back soon. Thanks & Regards, Rajesh. K Manager Operation Lailas County. More 

Union Territory of Pondicherry, India
Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 11, 2014

Such a nice place with so many nice people around to help and care that too in affordable prices Nice roof top with activities going on , i would definately recomment my friends to go there and experience Laila's County Hospitality do not miss the Tandoori chicken ad Laila's county special Lassi when you stay there Good Team Bravo !!!

Was this review helpful? Yes 4
Rajeshsai, Manager at Laila's County, responded to this review

Dear Mr Tameez, Greetings from Lailas County !!!!!!!! A heartfelt thank you for such a wonderful review about Lailas county,Your kind words will certainly be shared with our entire team; We thank you once again for your recommendation and do hope to have the pleasure of welcoming you back soon. Thanks & Regards, Rajesh. K Manager Operation Lailas County. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2014

The staff are very friendly and helpful, the rooms are very clean and a nice size. The location is great with a beautiful beach close by. The weather was nice and hot. The breakfast was always served nice and hot. Donna from London UK

Was this review helpful? Yes 1
Rajeshsai, Manager at Laila's County, responded to this review

Dear Reviewer, Greetings From Lailas County !!! Thank you for choosing Lailas County during your stay and sharing such an extensive and positive feedback about our Hotel and our services on trip advisor. My entire team looks forward to welcome you back soon. Thank & Regards K. Rajesh Manager Operation, Lailas County. More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 12, 2014

I had read the reviews before checking in and was mentally prepared for the room to be small in size. On arrival, what is got was a room that was just double the size of the toilet attached. The bed occupied major part of the room, no space was there to walk on one side of the bed. The other... More 

Was this review helpful? Yes 1
Rajeshsai, Manager at Laila's County, responded to this review

Dear reviewer, Greetings from Lailas county, Thank you for sharing your experience with us on Trip Advisor regarding your recent stay at Lailas County, We at Lailas County always strive to improve our services and facilities to the best and meet up to your expectations. Your kind words will definitely shared with our entire team, this will act as a... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 8, 2014

An excellent option if you are not a picky traveller. Stayed with family and enjoyed the entire experience including the service. The rooms are decent, the location is close to the sea, which was a definite plus. The heat kept us inside during the afternoons, the beds were comfortable. No complaints.

Was this review helpful? Yes 1
Rajeshsai, Manager at Laila's County, responded to this review

Dear Reviewer, Greetings from Lailas county, The entire team joins me in thanking you for staying with us and also for the time taken to wrote such a wonderful review on TripAdvisor. We at Lailas County strive to deliver our best service to keep our guest happy and to meet their expectations We look forward to welcome you again in... More 

Bengaluru (Bangalore), India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 5, 2014

Whereas the hotel is neat and clean, the rooms are not comfortable as they are too tiny. We were given an extra bed (mattress) on charge, but thereafter the writing table and luggage rack became inaccessible! The bathroom is clean, ok in size (7ftx5ft is standard size) but lacked hot water and the shower did not work in-spite of our... More 

Was this review helpful? Yes 1
Rajeshsai, Manager at Laila's County, responded to this review

Dear Reviewer, Greetings from Lailas County, Please accept my apologies for your unpleasant experience and the inconvenience caused during your stay, But i had received all your complaints during your check out only and we our team are ready to anticipate the guest need at any time if u inform us we will definitely changed your room. Regards, K.Rajesh, Manager... More 

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Additional Information about Laila's County

Address: No.8, Quai d' Ambour (Ambour Salai), Pondicherry 605001, India (Formerly The Mercure Hotel)
Phone Number:
Location: India > Union Territory of Pondicherry > Pondicherry
Price Range (Based on Average Rates): $
Number of rooms: 12
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Hotel Style:
#14 Family Hotel in Pondicherry

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