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Laila's County

Certificate of Excellence
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No.8, Quai d' Ambour (Ambour Salai), Pondicherry 605001, India (Formerly The Mercure Hotel)
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Laila's County
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103 Reviews from our TripAdvisor Community

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Traveler rating
    49
    36
    14
    4
    0
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34
36
3
6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
  • All months
    (103)
  • Mar-May only
    (20)
  • Jun-Aug only
    (24)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (33)
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2 reviews
4 of 5 stars Reviewed 2 weeks ago

We have stayed here for 3days. The room was clean and cute. Staffs were very helpful. Windows are huge. I enjoyed the sunrise in the morning. But there was a noise over the ceiling at night and early morning. May it is under construction or some animals. Except that i highly recommend this hotel who wants to enjoy pondicherry.

Was this review helpful? Yes 1
Pondicherry, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 24, 2015

We always book a room in LAILAS COUNTY when we visit pondicherry..Very good customer service, clean, centrally located, cheap rate (breakfast included),WI-fi facility,nice ambiance , altogether makes it worth for the money you pay. The receptionist, and workers are very friendly. But when we visited in June 2015 some things like tissue, bath oil, etc were not provided and south... More 

Was this review helpful? Yes 2
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed May 22, 2015

I entered this hotel only after reading the positive reviews from the other contributors. I would like to add here that once you enter the lobby you will wonder that why has this hotel got so many positive reviews. But once u enter your small but well furnished and decently designed room you will feel that there is something about... More 

Was this review helpful? Yes 4
Abu Dhabi
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 13, 2015

The hotel is centrally located, very close to sea shore and Aurobindo ashram. The staff are very friendly. Buffet breakfast only on sundays. The smallest hotel room i've ever stayed. Overall a good budget hotel. If you are looking for a luxury hotel (or a star boutique hotel,stay away.. you can find better hotels for a slightly higher price.

Was this review helpful? Yes 1
Tiruchirappalli, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 13, 2015

centrally located, very friendly staff ,helpful .Please clean,temples shopping area too close walkable,worth the price,dining area clean well maintained ,free wifi ,shopping area too close and temple and ashram back door,toilets too clean

Was this review helpful? Yes 5
Rajeshsai, Manager at Laila's County, responded to this review

Dear Guest, Greetings From Lailas County!!! Thank you for taking time and sharing such awesome and positive review about the Hotel and our services on trip advisor. We at Lailas County strive to deliver our best every time on time to keep our guest happy and to meet their expectations. We look forward to welcome you again in near future... More 

Bengaluru (Bangalore), India
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed April 9, 2015

the bad > parking was a let down. We suspected that our car A/C had been used , behind our back. > room was very very small and poorly designed. > absolutely not worth the money they charge ( charging even for water :( ) > washroom was very small and was more fancy than effective. the good > the... More 

Was this review helpful? Yes 6
Chennai (Madras), India
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed March 31, 2015

Visited this place a week back with my.family booked 2 rooms and the checkin was hassle free. the standard rooms are very small but comfortable with all the imenities glad they upgraded 1 room free of cost which was reasonably sized main dissapointment was the buffet breakfast, which had very few items and the service was pathetic. v had to... More 

Was this review helpful? Yes 5
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 30, 2015

Had a wonderful experience. Hotel was very nice tough the rooms were small but the ambience was excellent. It was a very comfortable stay. Also the staff was nice and helpful and the complimentary breakfast which they provide was good. Also, the location of the hotel was very good.

Was this review helpful? Yes 4
Rajeshsai, Manager at Laila's County, responded to this review

Dear Guest, Greetings From Lailas County!!! Thank you for taking time and sharing such awesome and positive review about the Hotel and our services on trip advisor. We at Lailas County strive to deliver our best every time on time to keep our guest happy and to meet their expectations. We look forward to welcome you again in near future... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 25, 2015

After several months working our way across from goa, laila's was sheer unadulterated luxury. The room was a good size and clean....i have noted other reviews stating the room being too small but we are europeans and werent trying to fit a family of five into a double room so it was perfect for us. And the bed?????!!!!! Bliss. The... More 

Was this review helpful? Yes 5
Rajeshsai, Manager at Laila's County, responded to this review

Dear Guest, Greetings From Lailas County!!! Thank you for taking time and sharing such awesome and positive review about the Hotel and our services on trip advisor. We at Lailas County strive to deliver our best every time on time to keep our guest happy and to meet their expectations. We look forward to welcome you again in near future... More 

Chennai (Madras), India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 18, 2015

This is our 2nd visit Laila's County as we were throughly impressed with the service the first time. We had booked an Executive Double room which was available for the least rate for a 4 day stay through an offer we availed on Travelguru. On reaching the hotel, we were told that our room had to given to a different... More 

Was this review helpful? Yes 7
Rajeshsai, Manager at Laila's County, responded to this review

Dear Guest, Greetings From Lailas County!!! Thank you for taking time and sharing such awesome and positive review about the Hotel and our services on trip advisor. We at Lailas County strive to deliver our best every time on time to keep our guest happy and to meet their expectations. We look forward to welcome you again in near future... More 

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