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Summit Embassy Hotel

George Mahbert Road | Sevoke Road, Siliguri 734401, India
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Summit Embassy Hotel
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110 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (110)
  • Mar-May only
    (41)
  • Jun-Aug only
    (22)
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    (23)
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    (24)
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Hyderabad, India
1 review
5 of 5 stars Reviewed 4 days ago NEW

Hi I am Kailash lama from Hyderabad I really had great time at Hotel Sumit Embassy ,Over all so friendly Staffs especially mr pawan was so nice to interact with guest Treats, Thanks to Summit Groups of hotel for sucha a lovely Hospitality ,I wud deifinitly like share to this wonderful Hospitality to all my friend around & and like... More 

Was this review helpful? Yes
Noida, India
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 1 week ago

This is in continuation of my review of Summit Milestone, where the Hotel Manager couldn't allot us room after having the advanced paid confirmed booking. They shifted us in this hotel. We were allotted Room Number 104 in Summit Embassy. The room was pitch dark no sunlight or natural light comes from outside. The room was stinky and had a... More 

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Kolkata (Calcutta), India
1 review
5 of 5 stars Reviewed 2 weeks ago

i have been staying g here for many a times but in the time most of the hotels are full Pawan did help me to get a room as usuaul and has been very co opeartive as usual; Pawa has been very co Operative and firendyl with me and I am very thankful for that

Was this review helpful? Yes
Gangtok, India
1 review
5 of 5 stars Reviewed 3 weeks ago

its ma fifth visit in embassy hotel, and great pleasure to have all kind of management system in your hotel, especially very glad with mr. pawan gurng, who always take care of us in a very good manner and i m very happy with all kind facilities as u have provide for us.. i wish and i hope this things... More 

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Kol
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This hotel is actually a stinking piece of garbage. the rooms, the corridors the entrances all smell of drain water. No windows in the rooms, unclean bedsheets and filthy bathrooms. they should be closed down asap. They are looting customers here. The hotel manager does not pick up the phone when called.

Was this review helpful? Yes 1
Chennai, Tamil Nadu, India
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Good things: The hotel is in centre place good n easy location, I visit offer say every 2 or 3 months.. and my last stay was on 23rd may'15 till 26th may'15 Good service at reception, Staffs were helpful specially the one Mr.Pawan Gurung and also others staffs including housekeeping... Things need to improve: First and the most RATES OF... More 

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SumitMitruka, Guest Relations Manager at Summit Embassy Hotel, responded to this review

Dear Guest, Namaste! Thank you for staying with us and for your valuable feedback. It has always been our focus to provide our valued guests with personalized service, and we would like to extend our sincere gratitude for sharing your inspiring feedback. I would like to assure that we look into this matter seriously and work on those area which... More 

Kolkata (Calcutta), India
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 26, 2015

Had the most horrifying experience. Please beware. The place is stinking. Rooms are small. The location is central but entry is horrible with no place to park cars. Though the reception staff were very cordial the reservation and back office staff are absolutely incorrigible. There is nothing known as commitment.

Was this review helpful? Yes
SumitMitruka, Guest Relations Manager at Summit Embassy Hotel, responded to this review

Dear Guest, Namaste! Thank you for sharing your experience with us. The uncharacteristic lapses in service that you describe are concerning to read. We will be looking in to this situation as soon as possible to discern why our guests were subject to this inconvenience. If you plan on staying with Summit again someday, we are confident we can improve... More 

Calcutta, West Bengal, India
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 24, 2015

Located in a good place but the entry may be a bit problematic. Staffs are as usual good as one can find in all Summit hotels. Rooms are very cozy. Overall, clean. Food is good. Lift is problematic and an antic structure. It does not close properly and requires huge force. The lift emits sounds like a thunderstorm and if... More 

Was this review helpful? Yes
SumitMitruka, Guest Relations Manager at Summit Embassy Hotel, responded to this review

Dear Guest, Namaste! Thank you for choosing to stay with us at the Summit Hotels and Resorts and for sharing your stay experience on this forum. You would be pleased to know that the lift is functioning perfectly now and we apologies if you were put into discomfort. Your appreciation towards Summit hospitality is highly encouraging and I have shared... More 

Kolkata (Calcutta), India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 9, 2015

After a long train journey, what we need is a good quality sleep. Horrified things happened when we switch off the light and went for sleep. Rats were running throughout the falls ceiling and created hell lot of noise. We spend all most sleepless night. Otherwise this hotel is clean and staffs are good.

Was this review helpful? Yes 2
SumitMitruka, Guest Relations Manager at Summit Embassy Hotel, responded to this review

Dear Guest, Namaste! It is really disappointing to note that we could not meet your expectations during your recent stay and we apologies for the lapse. We have taken a note of the areas of concerns as highlighted in your feedback and assure to take prompt measures and improvise on all our services. I want to personally assure you that... More 

Siliguri, India
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed April 25, 2015

The hotel is a very clean and luxurious hotel with a huge price tag. If one is paying the amount of money they charge then one will definitely want to get back the same magnitude and quality of service that it is supposed to offer. However, the hotel fails to do so. The rooms aren't that well maintained and the... More 

Was this review helpful? Yes 2
SumitMitruka, Guest Relations Manager at Summit Embassy Hotel, responded to this review

Dear Guest, Namaste! Thank you for sharing your stay experience with us and we are glad to be reviewed by a Senior Contributor of TripAdvisor with 31 reviews till now. Your feedback is important and hence I assure you that it will go a long way in improving our services. We sincerely request you to allow just another chance of... More 

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