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Summit Embassy Hotel

George Mahbert Road | Sevoke Road, Siliguri 734401, India
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Summit Embassy Hotel
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106 Reviews from our TripAdvisor Community

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Traveler rating
    27
    34
    23
    9
    13
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28
25
8
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (106)
  • Mar-May only
    (41)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (24)
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Kol
1 review
1 of 5 stars Reviewed yesterday NEW

This hotel is actually a stinking piece of garbage. the rooms, the corridors the entrances all smell of drain water. No windows in the rooms, unclean bedsheets and filthy bathrooms. they should be closed down asap. They are looting customers here. The hotel manager does not pick up the phone when called.

Was this review helpful? Yes
Chennai, Tamil Nadu, India
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Good things: The hotel is in centre place good n easy location, I visit offer say every 2 or 3 months.. and my last stay was on 23rd may'15 till 26th may'15 Good service at reception, Staffs were helpful specially the one Mr.Pawan Gurung and also others staffs including housekeeping... Things need to improve: First and the most RATES OF... More 

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Kolkata (Calcutta), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed 1 week ago

Had the most horrifying experience. Please beware. The place is stinking. Rooms are small. The location is central but entry is horrible with no place to park cars. Though the reception staff were very cordial the reservation and back office staff are absolutely incorrigible. There is nothing known as commitment.

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Calcutta, West Bengal, India
Contributor
17 reviews 17 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Located in a good place but the entry may be a bit problematic. Staffs are as usual good as one can find in all Summit hotels. Rooms are very cozy. Overall, clean. Food is good. Lift is problematic and an antic structure. It does not close properly and requires huge force. The lift emits sounds like a thunderstorm and if... More 

Was this review helpful? Yes
Kolkata (Calcutta), India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

After a long train journey, what we need is a good quality sleep. Horrified things happened when we switch off the light and went for sleep. Rats were running throughout the falls ceiling and created hell lot of noise. We spend all most sleepless night. Otherwise this hotel is clean and staffs are good.

Was this review helpful? Yes 1
Siliguri, India
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed April 25, 2015

The hotel is a very clean and luxurious hotel with a huge price tag. If one is paying the amount of money they charge then one will definitely want to get back the same magnitude and quality of service that it is supposed to offer. However, the hotel fails to do so. The rooms aren't that well maintained and the... More 

Was this review helpful? Yes 2
SumitMitruka, Guest Relations Manager at Summit Embassy Hotel, responded to this review

Dear Guest, Namaste! Thank you for sharing your stay experience with us and we are glad to be reviewed by a Senior Contributor of TripAdvisor with 31 reviews till now. Your feedback is important and hence I assure you that it will go a long way in improving our services. We sincerely request you to allow just another chance of... More 

Visakhapatnam, India
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 19, 2015

We stayed in Embassy from 18th - 21st April 2015, overall experience was good. Food is excellent, rooms and toilet were decent. Service of front desk, and room service are good. This hotel is well located and near to Bhidhan market and Hong Kong market. I will surely visit again, and would recommend this place. I wish the staff of... More 

Was this review helpful? Yes 4
SumitMitruka, Guest Relations Manager at Summit Embassy Hotel, responded to this review

Dear Guest, Namaste! Thank you very much for taking the time to write your words of appreciation following your visit to The Summit Hotels and Resorts. It is the encouraging feedback from patrons like you which keeps us motivated to strive for excellence in all aspects. Thank you once again for your support, recommendation and for appreciating our efforts so... More 

Kolkata (Calcutta), India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2015

Located at a very convenient location off Sevoke Road, Hotel Embassy provides a complete hospitality experience. The complimentary breakfast was too good! Pawan at the reception was especially cordial when we first entered the hotel.

Was this review helpful? Yes 2
SumitMitruka, Guest Relations Manager at Summit Embassy Hotel, responded to this review

Dear Guest, Namaste! It is wonderful to know that our hotel’s location attracted you to stay with us and we are happy that it added value to your stay. Thank you for sharing your review with us on TripAdvisor. We are glad that your overall stay with us was good and the services exceeded your expectations. Your special mention of... More 

kolkata
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 13, 2015

Location of property is good but hardly anything else is good about the hotel - service, food, ambience.I have stayed in Summit Golden Crescent hotel at Gangtok and the quality of stay is just not comparable - while it was almost heavenly in Golden Crescent, Embassy was very poor.Very rude reception service at time of check - in, food was... More 

Was this review helpful? Yes 2
SumitMitruka, Guest Relations Manager at Summit Embassy Hotel, responded to this review

Dear Guest, Namaste! Thank you for your recent stay and valuable feedback. It is indeed disheartening to note that we could not meet your expectations during your recent stay with us, and we sincerely apologize for all the inconvenience caused to you. We sincerely request you to allow just another chance of being at service and we do hope you... More 

Mysore, India
Top Contributor
66 reviews 66 reviews
18 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed April 12, 2015

This is a nice property at the city centre .We had booked a deluxe a/c room .The room was very good ,spacious .toilet is clean and toiletries are being supplied Staff are very cooperative.We had food and was good.A good value for money hotel.

Was this review helpful? Yes 3
SumitMitruka, Guest Relations Manager at Summit Embassy Hotel, responded to this review

Dear Mr Radhakrishna, Namaste! It is an immense pleasure to be reviewed by a Senior Contributor of TripAdvisor with 60 reviews till now. WOW! Thank you so much for your positive feedback and we are filled with cheers to learn that we could satisfy you in every aspect during your stay with us. Encouragement such as this from our guests... More 

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