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Ona Los Claveles

Certificate of Excellence
Calle Andorra, 2 | Arona, Tenerife, 38650 Los Cristianos, Arona, Tenerife, Spain
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Ona Los Claveles
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136 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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  • Italian first
  • Russian first
  • Spanish first
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    (136)
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    (42)
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Ballymoney, United Kingdom
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Although we have stayed at better resorts through our timeshare exchanges Los Claveles is still a good resort. On the outer area of Los Cristianos it is handy to a Dialprix supermarket and a variety of bars and restaurants. A 10 minute walk downhill takes you to the heart of Los Cristianos/Americas. Comfortable apartments which are apparently due upgrading it... More 

Was this review helpful? Yes 1
Waterlooville, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel/apartment for 6 days. See also my review on the Princesa Dacil TRYP as I mention some of the things near by. Its a pity this place is pretty much at the top of the town of Los Christianos and of course its all up hill. Being timeshare my sister and I decided we would eat... More 

Was this review helpful? Yes
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr David B, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona Los Claveles even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Salisbury
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Large family group, x2 apartments. Both very clean, with staff extremely helpful. Stayed here many times over the last Ten years and it still remains/retains its standards, staff work very hard to keep this resort spotless. Its a small resort that welcomes you like a long family friend. I would reccomend this resort to friends & family. Thank you to... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear pug00, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 1, 2015

Me and my partner stayed here the end of April for a week and had a great time! The staff were very friendly and always helpful especially the reception girls who were great with helping sort out our days out, restraunts and any queries we had. The hotel was clean and the pool area was well kept with a lifeguard... More 

Was this review helpful? Yes 3
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Ms Aimeelou262, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Oxford, England, United Kingdom
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed April 25, 2015

sadly this was not such a relaxing break as hoped for and very disappointed the resort had not informed us of the apartment block being built right outside ....noise all day long The units are quite old fashioned ,bed very poor, However very clean & very well tended gardens, pretty and well laid out communal areas Reception refuses to book... More 

Was this review helpful? Yes
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mrs Sue849, From Ona Los Claveles we want to thank you for the time taken in posting your opinion in regard to your experience in our aparthotel. I would like to reiterate my apologies if your stay was not as expected. Your comments and suggestions are highly appreciated, thanks to them, we can identify our weak points and at... More 

Evesham, United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 16, 2015

Very clean, spacious, well maintained apartments around a small, but adequate pool. Staff very good, cleaners do a good job. The only down side is that they have started building next door (and it was right next door to our apartment No 33). No complaints, food at bar was good, pool clean and always seats available. Wifi is extremely poor... More 

Was this review helpful? Yes
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mrs Mirren B, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona Los Claveles even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Grimsby, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 8, 2015

Just returned from this lovely positioned and clean complex,with a nice reasonably priced restaurant in house, staff very friendly, all very good, but beware of weeks 13/14 when a certain gang of owners take their holiday there, they are nothing short of a bunch of bullies led by a single female, she goes for a swim at 9 am every... More 

Was this review helpful? Yes 8
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr Shandy2dog, Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole Ona Los Claveles team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one. We... More 

Sheffield, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed March 21, 2015

Wonderful service at hotel. All areas very clean and service from all staff was friendly and efficient. Rooms comfortable and reasonably well equipped. Hotel is a bit of a maze and has a good few steps to climb in places. Pool side area kept clean with plenty of sun loungers and umbrellas. Pool side bar drinks & food reasonable prices... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr whiskynginger, We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more. The whole Ona Los Claveles team strives daily to fulfil the wishes of our guests and our ultimate reward is customer satisfaction. We... More 

Glasgow, United Kingdom
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 15, 2015

Los Clavelos is the friendliest place you could find, this is all down to the staff who are all very hard working. This in turn leads to the regular visitors being open and friendly offering support when required, advice if needed. There is a heated pool, cafe, bar, shop and restaurant all of excellent quality. This is my second visit... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr Anchrist, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We look forward to welcoming you back to the hotel. Kind regards, More 

Edinburgh, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 14, 2015 via mobile

I have been staying at the resort on and off for the past 22 years with my family (my parents are out twice every year). I can honestly say within this time from being a wee girl to now 28 years old each and every stay has been fantastic. The team at Los Claveles constantly strive to improve year on... More 

Was this review helpful? Yes 1
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear 176Sam, Thank you for your review and for your loyalty! We are particularly pleased that you had a pleasant stay. The whole Ona Los Claveles team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one. We are sure that all... More 

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