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Ona Los Claveles

Certificate of Excellence
Calle Andorra, 2 | Arona, Tenerife, 38650 Los Cristianos, Arona, Tenerife, Spain
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Ona Los Claveles
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140 Reviews from our TripAdvisor Community

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Traveler rating
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    54
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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Boston, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This is a time-share resort and it is called Los Claveles not as per this web site. The ONA group do not manage the resort, and is not owned by them!! Only responsible holiday makers only please. It is being run by the resort commitee not the ONA group!

Was this review helpful? Yes 3
Livingston, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I've been holidaying on this timeshare apartment complex (it is NOT a hotel) for 20 years now. I love the place so much I bought my own timeshare weeks a few years ago after holidaying in my parents. The staff are friendly and very efficient, the entire complex is maintained to a high standard and clean throughout. The restaurant/bar franchise... More 

Was this review helpful? Yes 2
Greater Manchester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Rooms are always spotless, helpful staff, great pool, good entertainment and nice bar, nice quiet family resort, convenient shop on site with fresh croissants in the morning, love the place and shall be returning for the 5th time this year

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London, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The apartment is very clean. The upstairs is well fitted out but does get very hot and only has a ceiling fan to cool it. Downstairs had two bathrooms and a large bedroom with air-conditioning which was very comfortable. All the staff are very pleasant and helpful. We ate at the restaurant there on a couple of nights, good value... More 

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Ballymoney, United Kingdom
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Although we have stayed at better resorts through our timeshare exchanges Los Claveles is still a good resort. On the outer area of Los Cristianos it is handy to a Dialprix supermarket and a variety of bars and restaurants. A 10 minute walk downhill takes you to the heart of Los Cristianos/Americas. Comfortable apartments which are apparently due upgrading it... More 

Was this review helpful? Yes 3
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Ulsterman, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona Los Claveles even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Waterlooville, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel/apartment for 6 days. See also my review on the Princesa Dacil TRYP as I mention some of the things near by. Its a pity this place is pretty much at the top of the town of Los Christianos and of course its all up hill. Being timeshare my sister and I decided we would eat... More 

Was this review helpful? Yes
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr David B, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona Los Claveles even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Salisbury
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
5 of 5 stars Reviewed June 6, 2015

Large family group, x2 apartments. Both very clean, with staff extremely helpful. Stayed here many times over the last Ten years and it still remains/retains its standards, staff work very hard to keep this resort spotless. Its a small resort that welcomes you like a long family friend. I would reccomend this resort to friends & family. Thank you to... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear pug00, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 1, 2015

Me and my partner stayed here the end of April for a week and had a great time! The staff were very friendly and always helpful especially the reception girls who were great with helping sort out our days out, restraunts and any queries we had. The hotel was clean and the pool area was well kept with a lifeguard... More 

Was this review helpful? Yes 3
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Ms Aimeelou262, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Oxford, England, United Kingdom
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed April 25, 2015

sadly this was not such a relaxing break as hoped for and very disappointed the resort had not informed us of the apartment block being built right outside ....noise all day long The units are quite old fashioned ,bed very poor, However very clean & very well tended gardens, pretty and well laid out communal areas Reception refuses to book... More 

Was this review helpful? Yes 1
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mrs Sue849, From Ona Los Claveles we want to thank you for the time taken in posting your opinion in regard to your experience in our aparthotel. I would like to reiterate my apologies if your stay was not as expected. Your comments and suggestions are highly appreciated, thanks to them, we can identify our weak points and at... More 

Evesham, United Kingdom
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 16, 2015

Very clean, spacious, well maintained apartments around a small, but adequate pool. Staff very good, cleaners do a good job. The only down side is that they have started building next door (and it was right next door to our apartment No 33). No complaints, food at bar was good, pool clean and always seats available. Wifi is extremely poor... More 

Was this review helpful? Yes 1
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mrs Mirren B, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona Los Claveles even more. We look forward to welcoming you back to the hotel. Kind regards, More 

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