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Ona Los Claveles

Certificate of Excellence
Calle Andorra, 2 | Arona, Tenerife, 38650 Los Cristianos, Arona, Tenerife, Spain
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Ona Los Claveles
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Ona Los Claveles
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133 reviews from our community

Traveler rating
    64
    51
    16
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    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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    (42)
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Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Me and my partner stayed here the end of April for a week and had a great time! The staff were very friendly and always helpful especially the reception girls who were great with helping sort out our days out, restraunts and any queries we had. The hotel was clean and the pool area was well kept with a lifeguard... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Ms Aimeelou262, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Oxford, England, United Kingdom
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 5 weeks ago

sadly this was not such a relaxing break as hoped for and very disappointed the resort had not informed us of the apartment block being built right outside ....noise all day long The units are quite old fashioned ,bed very poor, However very clean & very well tended gardens, pretty and well laid out communal areas Reception refuses to book... More 

Was this review helpful? Yes
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mrs Sue849, From Ona Los Claveles we want to thank you for the time taken in posting your opinion in regard to your experience in our aparthotel. I would like to reiterate my apologies if your stay was not as expected. Your comments and suggestions are highly appreciated, thanks to them, we can identify our weak points and at... More 

Evesham, United Kingdom
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 16, 2015

Very clean, spacious, well maintained apartments around a small, but adequate pool. Staff very good, cleaners do a good job. The only down side is that they have started building next door (and it was right next door to our apartment No 33). No complaints, food at bar was good, pool clean and always seats available. Wifi is extremely poor... More 

Was this review helpful? Yes
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mrs Mirren B, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona Los Claveles even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Grimsby, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2015

Just returned from this lovely positioned and clean complex,with a nice reasonably priced restaurant in house, staff very friendly, all very good, but beware of weeks 13/14 when a certain gang of owners take their holiday there, they are nothing short of a bunch of bullies led by a single female, she goes for a swim at 9 am every... More 

Was this review helpful? Yes 4
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr Shandy2dog, Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole Ona Los Claveles team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one. We... More 

Sheffield, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 21, 2015

Wonderful service at hotel. All areas very clean and service from all staff was friendly and efficient. Rooms comfortable and reasonably well equipped. Hotel is a bit of a maze and has a good few steps to climb in places. Pool side area kept clean with plenty of sun loungers and umbrellas. Pool side bar drinks & food reasonable prices... More 

Was this review helpful? Yes 1
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr whiskynginger, We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more. The whole Ona Los Claveles team strives daily to fulfil the wishes of our guests and our ultimate reward is customer satisfaction. We... More 

Glasgow, United Kingdom
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 15, 2015

Los Clavelos is the friendliest place you could find, this is all down to the staff who are all very hard working. This in turn leads to the regular visitors being open and friendly offering support when required, advice if needed. There is a heated pool, cafe, bar, shop and restaurant all of excellent quality. This is my second visit... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr Anchrist, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We look forward to welcoming you back to the hotel. Kind regards, More 

Edinburgh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 14, 2015 via mobile

I have been staying at the resort on and off for the past 22 years with my family (my parents are out twice every year). I can honestly say within this time from being a wee girl to now 28 years old each and every stay has been fantastic. The team at Los Claveles constantly strive to improve year on... More 

Was this review helpful? Yes 1
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear 176Sam, Thank you for your review and for your loyalty! We are particularly pleased that you had a pleasant stay. The whole Ona Los Claveles team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one. We are sure that all... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 3, 2015

Stayed here in December 2014 as part of Club La Costa. Its a nice little resort which is close enough to walk to Los Cristianos town and beach (its about 10 mins, although we took a cab back a few times as its uphill most of the way back). Didn't really use the pool, bar or restaurant much as we... More 

Was this review helpful? Yes
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr bigslipper, Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole Ona Los Claveles team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one. We... More 

Poole, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 1, 2015

We first stayed at Los Claveles 6 years ago and found a home from home. Since then we have come every March and October. Each time improvements to facilities to enhance guest experience have been made. It is a well run and excellently maintained resort with traditional family values. The staff are friendly, professional and helpful. However if you are... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr grandadfrank, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona Los Claveles even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Exeter, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 8, 2015

I have lost count with how many times we have stayed at Los Claveles & it never disappoints.We went in January for 2 weeks & weather was perfect & the resort was looking wonderful-it always looks so clean & is so well looked after.The friendliness of the staff is brilliant & they are so helpful with information etc.We never hire... More 

Was this review helpful? Yes 3
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mrs Marie S We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more. The whole Ona Los Claveles team strives daily to fulfil the wishes of our guests and our ultimate reward is customer satisfaction.... More 

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