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Ona Los Claveles

Certificate of Excellence
Calle Andorra, 2 | Arona, Tenerife, 38650 Los Cristianos, Arona, Tenerife, Spain
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1 room 1 guest
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Ona Los Claveles
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142 Reviews from our TripAdvisor Community

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Traveler rating
    70
    53
    17
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    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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  • German first
  • Italian first
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  • Spanish first
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English first
  • All months
    (142)
  • Mar-May only
    (42)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (33)
  • Dec-Feb only
    (36)
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Stourbridge
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My family and I have just returned from our second time staying here. We had a 2 bedroomed apartment which was plenty big enough for our family of 4. Lovely and clean with excellent maid service but wifi is dreadful. Even when you can connect, which is extremely hit and miss, the signal isn't even strong enough to download emails.... More 

Was this review helpful? Yes 1
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear holidaymaker365, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We apologise for the issue you and your family experienced with the wifi and we will look into it to make sure it does not happen again. We look forward to welcoming you back to... More 

St Albans UK
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After spending a week at the royal Tenerife golf resort we needed to be closer to the beach for the children holidays so we spend another amazing week at this resort great pools very friendly staff very patient cleaning staff having a 15 year I teenager who like to sleep till well after lunch and a 3 years old who... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear dominiqueStAlbansUK, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Livingston, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 24, 2015

I've been holidaying on this timeshare apartment complex (it is NOT a hotel) for 20 years now. I love the place so much I bought my own timeshare weeks a few years ago after holidaying in my parents. The staff are friendly and very efficient, the entire complex is maintained to a high standard and clean throughout. The restaurant/bar franchise... More 

Was this review helpful? Yes 4
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Jinty243, Let me thank you for the time spent on your comment and for sharing it with all TripAdvisor travellers. It is always a pleasure to see firsthand the satisfaction of all our customers and to know that in your specific case we have achieved our ultimate aim. This encourages us to keep working on the same basis every... More 

Greater Manchester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 24, 2015

Rooms are always spotless, helpful staff, great pool, good entertainment and nice bar, nice quiet family resort, convenient shop on site with fresh croissants in the morning, love the place and shall be returning for the 5th time this year

Was this review helpful? Yes
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear kaz792015, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely More 

London, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 20, 2015

The apartment is very clean. The upstairs is well fitted out but does get very hot and only has a ceiling fan to cool it. Downstairs had two bathrooms and a large bedroom with air-conditioning which was very comfortable. All the staff are very pleasant and helpful. We ate at the restaurant there on a couple of nights, good value... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Peter, Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole Ona Los Claveles team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one. We are... More 

Ballymoney, United Kingdom
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 5, 2015

Although we have stayed at better resorts through our timeshare exchanges Los Claveles is still a good resort. On the outer area of Los Cristianos it is handy to a Dialprix supermarket and a variety of bars and restaurants. A 10 minute walk downhill takes you to the heart of Los Cristianos/Americas. Comfortable apartments which are apparently due upgrading it... More 

Was this review helpful? Yes 3
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Ulsterman, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona Los Claveles even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Waterlooville, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 29, 2015

I stayed at this hotel/apartment for 6 days. See also my review on the Princesa Dacil TRYP as I mention some of the things near by. Its a pity this place is pretty much at the top of the town of Los Christianos and of course its all up hill. Being timeshare my sister and I decided we would eat... More 

Was this review helpful? Yes
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr David B, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona Los Claveles even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Salisbury
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed June 6, 2015

Large family group, x2 apartments. Both very clean, with staff extremely helpful. Stayed here many times over the last Ten years and it still remains/retains its standards, staff work very hard to keep this resort spotless. Its a small resort that welcomes you like a long family friend. I would reccomend this resort to friends & family. Thank you to... More 

Was this review helpful? Yes 2
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear pug00, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 1, 2015

Me and my partner stayed here the end of April for a week and had a great time! The staff were very friendly and always helpful especially the reception girls who were great with helping sort out our days out, restraunts and any queries we had. The hotel was clean and the pool area was well kept with a lifeguard... More 

Was this review helpful? Yes 4
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Ms Aimeelou262, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Oxford, England, United Kingdom
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed April 25, 2015

sadly this was not such a relaxing break as hoped for and very disappointed the resort had not informed us of the apartment block being built right outside ....noise all day long The units are quite old fashioned ,bed very poor, However very clean & very well tended gardens, pretty and well laid out communal areas Reception refuses to book... More 

Was this review helpful? Yes 1
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mrs Sue849, From Ona Los Claveles we want to thank you for the time taken in posting your opinion in regard to your experience in our aparthotel. I would like to reiterate my apologies if your stay was not as expected. Your comments and suggestions are highly appreciated, thanks to them, we can identify our weak points and at... More 

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