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Ona Los Claveles

Certificate of Excellence
Calle Andorra, 2 | Arona, Tenerife, 38650 Los Cristianos, Arona, Tenerife, Spain
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Ona Los Claveles
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154 Reviews from our TripAdvisor Community

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Aberdeen, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Been here many times and love it but WIFI has not worked for more than a year now, so you have to keep leaving resort spending money in other bars to access wifi, which must be affecting trade at the excellent pool bar.

Helpful?
Thank 947alan
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr Alan, We would like to thank you for the time spent in sharing your opinion through TripAdvisor. Your comments and suggestions are highly appreciated, thanks to them, we can identify our weak points and at the same time, make improvements in our service. The whole Ona Los Claveles team strives daily to fulfill the wishes of our guests... More 

Espoo, Finland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice and pleasant stay in a clean Resort. WiFi was not working at all in any place at the resort. Note that there is a big construction work next door which may disturb. Also the walls are quite thin and if loud neighbour ....

Helpful?
2 Thank Lade56
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr/Mrs Lade56 From Los Claveles we want to thank you for the time taken in posting your opinion in regard to your experience in our aparthotel. Your comments and suggestions are highly appreciated, thanks to them, we can identify our weak points and at the same time, make improvements in our service. More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I are very conversant with the resort as owners and would always rate it as 5 star in all respects. However, Los Claveles is not or never has been a hotel but a high quality timeshare resort maintained to its high standards at the direction of the owners both club and escritura. We last visited week 52... More 

Helpful?
3 Thank Frank H
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr Frank H, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. More 

Helsinki, Finland
Level Contributor
5 reviews
3 of 5 stars Reviewed 4 weeks ago

Stayed in Los Claveles for one week early January 2016. Nice one-bedroom apartment with almost whole day of sun on the balcony, so did not use pool area almost at all. Kitchen ok equipped, though missed champagne glasses. Fridge not that big, but ok for food for two persons. Double bed was a bit narrow for two but liked the... More 

Helpful?
Thank peeh2015
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr/Mrs peeh2015, From Ona Los Claveles we want to thank you for the time taken in posting your opinion in regard to your experience in our aparthotel. Your comments and suggestions are highly appreciated, thanks to them, we can identify our weak points and at the same time, make improvements in our service. I remain at your disposal and... More 

London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed December 28, 2015

Returned in November from another peaceful and restful fortnight in los Claveles. The apartments are well equipped and cleaned to a very high standard by very friendly staff two or three times a week with rubbish being removed regularly. The reception staff are multi lingual and full of local knowledge. The on site restaurant and pool bar/café run by Tony... More 

Helpful?
Thank Peter B
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr. Peter B, Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole Ona Los Claveles team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one.... More 

Portsmouth, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 28, 2015

Stayed here from 20th -27th November Our fourth time here at this time of year.The staff are all very friendly and eager to help if you need them.Wifi still a problem.Although they arent charging for it now.they still hand out passwords,we couldnt get connected once in the whole week. The rooms are lovely and always vey clean.Pool area very nice... More 

Helpful?
Thank colmandy
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mrs. colmandy, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona Los Claveles even more. We look forward to welcoming you back to the hotel. Kind regards, More 

London, England, United Kingdom
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed November 22, 2015

We stayed the one night, a stopover enough route to La Gomera, so I suppose we weren't going to get the best room available. But it didn't represent value for money. No view. No air con. Poor access ... spiral stairs, carrying heavy luggage not fun. Well equipped kitchen the only positive. Dated decor. Lovely lady on reception. But we... More 

Helpful?
Thank David W
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mrs David W, From Ona Los Claveles we want to thank you for the time taken in posting your opinion in regard to your experience in our aparthotel. I would like to reiterate my apologies if your stay was not as expected. Your comments and suggestions are highly appreciated, thanks to them, we can identify our weak points and... More 

Salisbury
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed November 20, 2015

Stayed at this little oasis on our yearly visit to Los Cristianos, have stayed many times over the last 10 yrs. As ususal we found the the complex extremely clean "all the complex staff take pride in their work" Reception staff excellant, always willing to give advice. Pool bar staff> priceless, these girls work hard, and make you welcome. The... More 

Helpful?
2 Thank pug00
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr. pug00, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Birmingham
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 5, 2015

Very happy with our first visit to the Canaries. This area of Tenerife was an ideal November destination. The warm weather was most welcomed. Los Claveles was a good base. The apartment was very well maintained and had all the amenities that we wanted. Really appreciated the heated pool and the evening entertainment. Disappointed however at the different quality of... More 

Helpful?
1 Thank Arnie1605
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear Mr. Arnie1605, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona Los Claveles even more. We look forward to welcoming you back to the hotel. Kind regards, Ona... More 

Dublin
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed October 9, 2015

We are owners at Los Claveles and love returning each year at the end of May beginning of June. We have made many friends and look forward to catching up with everyone each year. The whole complex is very well looked after by the staff and is spotless clean. Standards are high throughout and the reception staff are very helpful... More 

Helpful?
5 Thank AlpineDublin
Onahotels, Director de Relaciones con Clientes at Ona Los Claveles, responded to this review

Dear AlpineDublin, We would like to thank you for the time spent in sharing your opinion through TripAdvisor. We are sure that your comments will help other users to enjoy their stay with us even more. We look forward to welcoming you on your next visit. Warmest regards, More 

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