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Generations Riviera Maya by Karisma

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Km 45, Carretera Cancun - Tulum, 77710, Mexico
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1 room 1 guest
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Generations Riviera Maya by Karisma
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Generations Riviera Maya by Karisma

465 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Middletown, Connecticut
1 review
5 of 5 stars Reviewed 1 week ago

We had a great time at this resort. The accommodations was great, service was fantastic: especially the workers by the pool: Gustavo, Charlie, Ethan, Josie, and Alex. The food was very good. The beaches, unfortunately, are flooded with seaweed, but the pool made up for that. I hope the beaches will be clearer for our next vacation. Tiburon.

new yo
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

As I'm closing in on my 1 year wedding anniversary, I figured it's about time I write a long overdue review on Generations Riviera Maya (GMR). We got married on August 2014 and had close to 90 guests in attendance. In short, we all had a fantastic time, the hotel is amazing and can't wait to go back! Now for... More 

Newark, Delaware
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was there in June with other family members. Had a wonderful time! The staff could not do enough to make us feel welcome. Our butlers, Luis and Israel, were terrific. The excursion coordinator, Lily, was very helpful. All of the meals at Generations were great, especially the Wine Kitchen. The service was top notch, and could not have been... More 

stockton-on-tees
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just want to say what a lovely hotel this is with excellent staff members, this place can't do enough for you and say hello every where you go, I just want to say a big thank you to Isidro, Roberto and also y Eliza what lovely people these made my holiday for me and would love it if the... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we were at the Generations in July and we discovered a new concept hotel in Riviera Maya-the building is just impressive,the highest of all hotels! we stayed at the el dorado casitas and we had access to Generations as well.we visited the rooms and we were impressed to see how modern everything was,very different from the hotels we've been before.... More 

Belfast
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We travelled to Rivieria Maya for an extended vacation from Northern Ireland. Initially we were booked in to Karisma Azul Sensatori, but following some issues we were transferred to Generations Resort. (We weren't the only people who had been transferred). We would like to thank Ludwig the Front Desk Manager at Sensatori for facilitating the move for us. We arrived... More 

Ottawa, Canada
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed at Generations Riviera Maya in July and, while we were there, sent the following to Exotic Travel: We are at the tail end of our vacation with both El Dorado Maroma and Generations MR. We have just completed a fairly disappointing day at Generations. I always think, when reading a bad review of a hotel "why don't people... More 

KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review

Dear Carol B Thank you for your review at Trip Advisor sharing your feedback with us. I am very sorry to read about the inconvenience you mentioned. We want that our guest to feel welcome and I want to apologize for the service rendered during your stay. I have reached out to you by private message to communicate with you... More 

Warren, Rhode Island
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Beautiful resort. Definitely worth getting one of the rooms with the pools right off the balcony (1st - 3rd floors). Staff is very attentive and eager to please - and they really do provide great service - from everyone. Room we had was very big and well equipped. Very quiet for sleeping. Excellent AC controls - never too hot or... More 

KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review

Dear Michael H Thank you very much for sharing your comments with us at Trip Advisor. I am very sorry to hear about the inconvenience mentioned in your review and therefore I have reached you out by private message in order to communicate with you directly. Yours Sincerely, Gabriel Rodríguez Navarrete General Manager gm@generationsrivieramaya.com Generations Riviera Maya by Karisma More 

Chicago, Illinois
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had our wedding at the resort and the all our guest stayed here also. The rooms were amazing, big in size, comfortable, bathrooms were huge with a feature of an inside and outside shower. The food at the restaurants were excellent, service was good, resort was very clean, pool was excellent along with a good entertainment team, MUSIC could... More 

Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were upgraded to this hotel from neighbouring resort El Dorado Royale. We had stayed at Royale before so when we were offered the upgrade we accepted after finding out that Generations was pretty empty due to it being new. Also the rooms at Generations are so much better than Royale - we were very impressed with our room (18121).... More 

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