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El Dorado Casitas Royale, by Karisma

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Km 45, Carretera Cancun-Tulum, 77710, Mexico
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1 room 1 guest
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El Dorado Casitas Royale, by Karisma
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2,433 Reviews from our TripAdvisor Community

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Traveler rating
    1,929
    328
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    34
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85
1,935
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,101)
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    (743)
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There are newer reviews for El Dorado Casitas Royale, by Karisma
See the most recent reviews
Indianapolis
1 review
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed August 13, 2013

The El Dorado Casitas Royale is an amazing place. We stayed from July 2nd through 10th for our Honeymoon. The moment we arrived we were greeted with champagne in the lobby. The service is impeccable, everyone waits on you hand and foot. The staff makes accommodations as much as they can in every way- always wanting to please you. We... More 

Was this review helpful? Yes 17
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 12, 2013

We booked through Beach Bum vacations (Mindy) for our friend's 40th b-day and were extremely pleased with the entire experience. I have been to at least 5 All Inclusive resorts and El Dorado was one of the best...especially for couples/friends. The staff was extremely friendly and accommodating. The food was excellent. The only thing I would change would be to... More 

Was this review helpful? Yes 24
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed August 12, 2013

This place is a real treat. We had a group of 15, and the resort offered plenty to please everyone in our party. The casitas are wonderful, grounds/scenery lush, and staff all polite and "can do" in attitude. The food was good across the board - especially Kampai for dinner. All in all, this resort was the perfect mixture of... More 

Was this review helpful? Yes 20
Lymington, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 12, 2013

Casitas Royale is by far the best hotel we have ever stayed in. Food , service and surroundings are all amazing. I originally posted my review whilst still there but mistakenly attributed it the review to the el dorado Royale rather than the casitas , but can,t change the accommodation on trip advisor. If you want a slightly quieter location... More 

Was this review helpful? Yes 4
Savannah, Georgia
Level Contributor
160 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 stars Reviewed August 11, 2013

In April of 2013, I had the opportunity to visit the Casitas, and many of the Karisma properties in Riviera Maya, Mexico. My first impression was the friendliness and level of top-notch service that I received immediately from the moment I arrived on the property. Fresh cool towels and a cocktail were awaiting my arrival along with speedy check-in and... More 

Was this review helpful? Yes 3
Olathe, Kansas
1 review
5 of 5 stars Reviewed August 11, 2013

This resort is top of the line. I would challenge you to find a better all inclusive! The friendliness of the staff, they all spoke English, every last detail was fabulous! Great shows in the evening, all 12 places to eat are incredible. Kampi was the best! The beaches were groomed early morning so the beach is always clean. We... More 

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Pflugerville, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 11, 2013

Our stay was fantastic! We were upgraded to the members only section 32 due to construction in the 31 section. The room was fabulous and the service superb. The food was excellent throughout the resort, and when we did order room service, it arrived very quickly, and they set up everything. There was construction going on either side of the... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 10, 2013

Firstly dont listen to the moaners they are just sad little people and if your from the UK just read the UK reviews as they are a true reflection. This resort was perfect and beautiful, the beach was lovely, the sea was gorgeous and the staff were unbeleivable and the friendliest people you could ever hope to meet. We stayed... More 

Was this review helpful? Yes 1
Corunna
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 10, 2013

I will start by saying we are Exotic Traveler members so we could be a little partial to the Karisma chain but regardless, it still befuddles me how some people can visit such a beautiful resort and not enjoy themselves. I really need to discover the places these folks have enjoyed and would recommend because it must be a literal... More 

Was this review helpful? Yes 1
Tulsa, Oklahoma
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 10, 2013

At the risk of increasing traffic and making it harder to get in, we have to say that it's our absolute favorite resort....ever. We can't wait to go back. 1 week a year is not enough. The Spa is perfect. The door is amazing. The accommodations are delightful. But the service provided by all of the staff has always been... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Room service(35)
  • Very good(23)
  • Golf cart(21)
  • Casita section(19)
  • Beach bed(15)
  • Infinity pool(14)
  • Martini bar(11)
  • Italian restaurant(9)
  • Lazy river(6)
  • Dinner reservations(5)
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2,617 photos of this hotel

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Dining (238)
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Room/suite (604)
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Business center/function rooms (14)
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Family/play areas (7)
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Other (572)

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Room/suite (17)
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Hotel & grounds (5)
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Dining (7)
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Pool/beach area (1)
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Other (2)
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