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All 345 Riviera Maya hotels

El Dorado Casitas Royale, by Karisma

4.5 of 5 Hotel   |   KM 45, Carretera Cancun - Tulum, Riviera Maya, Q. Roo, 77710, Mexico
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El Dorado Casitas Royale, by Karisma
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Ranked #10 of 345 hotels in Riviera Maya
A recent review
5 of 5 stars reviewed 6 days ago
BarbieB77 Salisbury, North Carolina
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1,308 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for El Dorado Casitas Royale, by Karisma
See the most recent reviews
Salisbury, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My husband and I visited the Casitas for the second year in a row and are in the process of booking our next trip. We are in love with this place! Everything was perfect - the weather, the food, our personal butlers (Lily and Berenice) our room location, the water in our pool...it was all first class. If you're looking... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear repeating guest, Thank you for your recent review. We are pleased you enjoyed your stay and were so well looked after by the team, especially Lily and Berenice. We will make sure our butler’s team sees your kind comments. They will be thrilled knowing they were mentioned. We look forward to welcoming you again. Sincerely yours, Paula Negrete gm@eldoradoroyale.com.mx More

Toronto
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This was our 10th visit to this resort. Last year I wrote a review giving the experience 3 stars. The year before the experience was so bad I couldn't even bring myself to write a review. We returned because my husband loves the casitas and the bar, restaurant and pool staff provide outstanding service. This year we returned for my... More

Was this review helpful? Yes
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear friends from Toronto, We have been honored with a review not only from an expert traveler such as yourself, but also by been chosen once again for this special celebrations like your 50th birthday and the fact that you show satisfied with your experience makes us feel really proud of our site and staff. Thank you once again for... More

Northbrook, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

We went to El Dorado Caasitas Royale for a wedding. At first we felt it was a little expensive but they were close friends so we had to be there. We never stayed at an adults only resort. It was really wonderful and beyond what we expected. The casita's were so romantic and clean, the staff went overboard to make... More

Review collected in partnership with this hotel

Was this review helpful? Yes
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Holdan5, Many thanks for your review . I'm happy to hear that you and your friends and famaily had a wonderful vacation, also that we exceeded all expectations, i also hope that we provided the perfect wedding celebrations for your dearest friends. We only hope that you have fond memories that can be treasured for years to come. Thank... More

Rochester, New York
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great spot! I was just at El Dorado (April 9-14) for a friend's wedding and the ceremony and reception were both beautiful, right down to the small details. This hotel boasts some great restaurants, including some great authentic fare (Rincon) and a high-end grill (Santa Fe) that I would suggest making a reservation for upon arrival, as they go quickly.... More

Was this review helpful? Yes 1
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Lauren K, It was a great pleasure welcoming you to El Dorado Royale, a Spa Resort by Karisma. We are delighted to read that you spent a most wonderful holiday with us and found the accommodation, staff and ambiance of the resort very pleasant for your sleep and for your taste buds tasting our Gourmet all inlclusive. We look... More

Helotes, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

My Husband Dan and I just returned from yet another excellent stay at El Dorado Royale Casitas! We are Emerald Members and stayed in a One bedroom Presidential (3201). The room, staff, views, beach access and meals and excellent service just cannot be beat! We were treated like royalty for 10 days. The property is kept immaculate and the Butlers... More

Was this review helpful? Yes
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear valued member, Thank you for your wonderful review and kind words, I enjoyed reading your review. I'm very proud of each and every employee at the El Dorado Casitas Royale and i will share your comments with all. There is no better reward than to receive such comments from our Exotic members, it is great to that you appreciate... More

Augusta GA USA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Pros: Fantastic room, amenities, private outdoor shower very romantic! Our butlers, Michelle and --- were wonderfully attentive. Michelle anticipated our wants, got to know what we liked, and brought us little "treats" without even being asked! The suite private mini-pool was a great plus, although usually too cold. Restaurants and food were, food delicious, though Kampai tasted like Mexican version... More

Was this review helpful? Yes 3
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear friend SusanPhD0723: It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. Both, our food and beverage manager and executive chef have tuned-in and will be working in new ideas for Kampai. Your comments are extremely important to us, as they motivate us to continue... More

Exeter, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

My wife and I have recently stayed here (in 31) for our honeymoon. It was totally, unbelievably fantastic! I definitely recommend staying at the casitas because it is catered to your happiness and ultimate relaxation. From bartenders that come to your back verandah, lazy river, and the food options are out of this world at the excellent restaurants. In addition... More

Review collected in partnership with this hotel

Was this review helpful? Yes
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear rodoakes, It’s wonderful to hear from you, and we’re so glad that you enjoyed your summer honeymoon at El Dorado Casitas Royale Resort & Spa. Truly, we cannot thank you enough for choosing to spend this very important moment in your lives at our resort. And now, reading through your thoughtful review, we are once again humbled by your... More

Cape Coral, Florida
1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

Our destination wedding was at this location and it was the best time of my life. They made it really special. The staff was friendly and very polite, they helped us with every aspect of our wedding and made this special day incredible. I would recommend this location to anyone looking for a relaxing and fun place to visit. We... More

Was this review helpful? Yes
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Prandcol, Firstly , on behalf of all staff at El Dorado Casitas Royale Resorts & Spa we would like take this opportunity to offer our Congratulations to you both , your wedding events were truly amazing and very memorable. I'm very happy to hear that my staff , was able to provide you with reassurance, making everything special. it... More

Dallas TX
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed March 29th thru April 7, 2014 in the Casitas for our second time. Last visit we stayed in 25 this time in 26 which we enjoyed a bit more as it seemed to be a bit more quiet. Loved relaxing on the beach all day, picnic lunch with a nice bottle of champagne was a nice treat! Our... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Alex.Man It feels very rewarding to hear that our services have gone beyond our clients expectations. We'll extend your compliments to our staff and most particularly, to Alejandro and Facundo. Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction. It will be a great pleasure to welcome you and your friends... More

Saskatchewan, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

WE stayed March 8-17 at the Casitas building 31. We loved our room and outdoor shower! Beach area is better down at the Royale side but we wouldn't give up staying in the Casitas. Nice and close to the Sane Fe restaurant. Breakfast was great there they had outdoor balcony to sit and have breakfast. The dinner there was great... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear leona-44, Thank you for reviewing your recent stay here at El Dorado Royale. It was terrific to read that you felt it we are an amazing property and truly appreciated the constructive feedback from the dress code at Jojos, we will definitly be at guard to see that the dress code is respected for every one. We thank your... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(39)
  • Very good(26)
  • Golf cart(24)
  • Casita section(23)
  • Beach bed(18)
  • Infinity pool(15)
  • Italian restaurant(13)
  • Martini bar(12)
  • Outdoor showers(10)
  • Lazy river(7)

Additional Information about El Dorado Casitas Royale, by Karisma

Address: KM 45, Carretera Cancun - Tulum, Riviera Maya, Q. Roo, 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Riviera Maya
#7 Romantic Hotel in Riviera Maya
#9 On the Beach Hotel in Riviera Maya
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Official Description (provided by the hotel):
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Luxury Hotel in Riviera Maya #7 Romantic Hotel in Riviera Maya #9 On the Beach Hotel in Riviera Maya
Hotel Class
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 
Number of rooms
171

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