We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 348 Riviera Maya hotels

El Dorado Casitas Royale, by Karisma

4.5 of 5 Hotel   |   KM 45, Carretera Cancun-Tulum, 77710, Mexico
Hotel website
Hotel deals
Hotel amenities
Special Price
Up to 37% Off + Credit
Save Saved
You added El Dorado Casitas Royale, by Karisma to your Saves list
El Dorado Casitas Royale, by Karisma
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
92%
Ranked #8 of 348 hotels in Riviera Maya
A recent review
5 of 5 stars reviewed yesterday
Courtney E Amarillo, Texas
  • Overview
  • Reviews (1,572)
  • Photos (1,824)
  • Amenities
  • Q&A
  • Room tips (714)
  • Location
  • More
Write a Review

1,572 people have reviewed this hotel

Traveler rating
    1,262
    191
    81
    21
    17
See reviews for
45
1249
16
15
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (714)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Amarillo, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

This is a gorgeous place. We fell in Love when we stepped on to the property! Proud to say we are now Sapphire members of this resort and will be going back year after year! The swim up Casitas are amazing! You just walk out your back door and Boom and there is your pool. We stayed in the 30's.It... More

Was this review helpful? Yes 1
Wichita, Kansas
1 review
5 of 5 stars Reviewed yesterday NEW

I have to admit, I typically am a 'read-only', drive by visitor to Trip Advisor. Although I find the opinions and recommendations very helpful, rarely do I have time to write a review(s) of my own. After this most recent trip, I feel it is time to take a moment and share. My wife and I recently went to the... More

Was this review helpful? Yes 1
Houston, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

My fiancé and I are looking for a potential destination wedding location and our coordinator recommended Karisma's El Dorado in Riviera Maya. The BDR (Brides Dress Rehearsal; 3 days/nights at an unbelievable rate alone is worth the visit) was awesome; no pressure tour of the resort, short presentation of the packages available, and a showcase of all the settings and... More

Was this review helpful? Yes 3
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Loraine G, Thank you for reviewing your recent stay here at El Dorado Royale an adult only resort. It was terrific to read that you felt it we are an amazing property and truly appreciated the constructive feedback from our staff they will be happy to know that you have mentioned them, they will definitely be considered under our... More

Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I recently visited here for our honeymoon. Having never been to Mexico we did not know what to expect, but this place really exceeded everything we had hoped for. On first impression, the entire resort is immaculate. Everywhere you turn is clean and well maintained. Daily, there are staff working on the gardens and the beachfront, keeping... More

Was this review helpful? Yes 3
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Lindsey H, First, thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. For sure cesar is very popular and unique he is one of our diamond staff here at el Dorado Casitas Royale.Your lovely review constitutes... More

St Louis
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've been to Mexico and the Yucatan Peninsuly several times but have never had the experience I had here. I met the owners who were absolutely gracious and Alvero, my private bartender at the Qetzalis bar, was an extreme pleasure. I NEVER LEFT THE RESORT as everything you needed was here. Crystal blue waters, cabanas in exorbant amounts were available... More

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear wingsofeagles, Thank you for sharing your feedback on Tripadvisor. We are glad to learn how much you have enjoyed your stay at El Dorado Royale, a Spa Resort by Karisma and that our facilities and service were up to your expectations especialy when we are aware we are competing againts so many choices here in the Riviera Maya. Thank... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Edy, provided amazing service. He would stop by every evening to check on my new wife and I and see what are plans were. Then he would pick us up and shuttle us to wherever we wanted to go. He was always early and made sure we got to where we needed on time. He would even make stops for... More

Was this review helpful? Yes 3
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Nicholas and Lisa, It feels very rewarding to hear that our services have gone beyond our clients expectations. We'll extend your compliments to our staff and most particularly, to Edy of shuttle service Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction and to continue working with heart. It will be... More

Racine, Wisconsin
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We returned from the El Dorado Casitas Royale on July 5, 2014, and I'm already counting the days until we return! The resort is absolutely gorgeous and the staff is outstanding. This was our 2nd stay in 2 years at the El Dorado and once again we were not disappointed. We stayed on the casita side if the resort and... More

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear beemr2014, We really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff especialy Cesar who is really popular and one or our diamond coworkers. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises and we hope this will not... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Hi we have now been here for eight days and two to go. This place is outstanding. Can't find a singles fault. The best bar in in block 27 where you will be met by Cesar hr will be your best mate from the minute you meet. Also our wonderful Maggi who is also amazing. I also must mention Gabriel... More

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Sumanjit K, It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people. In particular i know that Cesar does eveything with heart, he sets a great example of true hospitality and service. Looking forward to welcoming you back pretty soon, Best regards, Beat Müller gm@eldoradoroyale.com.mx More

Portsmouth, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our first visit to Mexico in an all Adult hotel and we were not disappointed. It was a fantastic experience and very much adult themed with weddings all over the place. We were there for our 30th Anniversary and the package the hotel gave us was great, including a huge breakfast in our room on the anniversary morning, a 50... More

Was this review helpful? Yes 4
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear friends from United Kingdom, We very much appreciate your review which points out some interesting matters, like the pools and beach area. We are glad to know that you were able to enjoy other aspects of your vacations especially our gourmet all inclusive which is one of a kind and that you were able to pick out your favorites.... More

Overland Park, Kansas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

When we first arrived we were amazed at how nice and courteous the staff was. You can tell that many of the people working here want to make sure that your experience is the best that they can make it. Our room was very clean, and always refreshing when we would come back from a long day at the pool... More

Was this review helpful? Yes 3
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Ross H, We thank your compliments to our staff, services, facilities and atmosphere it shows it´s your heart speaking. We are aware that our unique staff is what makes this in large proportion possible. It is very pleasing to read that coworkers like Cesar are one of a kind and reassures me that when working they give not only... More

Owners: What's your side of the story?
If you own or manage El Dorado Casitas Royale, by Karisma, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to El Dorado Casitas Royale, by Karisma? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Room service(39)
  • Very good(26)
  • Golf cart(23)
  • Casita section(23)
  • Beach bed(18)
  • Infinity pool(15)
  • Italian restaurant(13)
  • Martini bar(12)
  • Outdoor showers(10)
  • Lazy river(7)

Additional Information about El Dorado Casitas Royale, by Karisma

Address: KM 45, Carretera Cancun-Tulum, 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Tingo, Travelocity, Priceline, BookingOdigeoWL and HotelsClick so you can book your El Dorado Casitas Royale, by Karisma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya

1,824 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1793)
Viewed
Dining (166)
Viewed
Room/suite (422)
Viewed
Hotel & grounds (307)
Viewed
Pool/beach area (332)
Viewed
View from room (111)
Viewed
Bathroom (50)
Viewed
Family/play areas (4)
Viewed
0:53
Videos (2)
Viewed
Other (399)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Room/suite (7)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (1)
Viewed
Other (21)

Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Luxury Hotel in Riviera Maya #5 Spa Hotel in Riviera Maya #8 On the Beach Hotel in Riviera Maya
Hotel Class
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 
Number of rooms
171

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer