We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

El Dorado Casitas Royale, by Karisma

4.5 of 5 Km 45, Carretera Cancun-Tulum, 77710, Mexico
Hotel website
Hotel deals
Offers & Announcements
38%Off+$150 Resort Credit
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
El Dorado Casitas Royale, by Karisma
Professional photos View all
El Dorado Casitas Royale, by Karisma
Write a Review

1,806 reviews from our community

Traveler rating
    1,447
    228
    90
    22
    19
See reviews for
52
1,431
19
17
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (823)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1806)
  • Mar-May only
    (529)
  • Jun-Aug only
    (469)
  • Sep-Nov only
    (411)
  • Dec-Feb only
    (397)
All months
Waterloo, Canada
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

First of all, we travel twice a year. We have been a few places and tried a few different things. This place, is incredibly beautiful. We upgraded to casitas upon arrival as we had planned. We splurged. Two days after arriving, we got sick. Upset stomachs for the rest of our trip. We pretty much stopped eating to avoid discomfort.... More

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This was our second year coming to the El Dorado Royale and it was even better than the first time. We were upgraded to a Casita's suite due to confusion with some details, and it was fantastic. Everything is always done to perfection. I can't say enough about the service. Our Butler's, Jesus and Karen, paid so much attention to... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Indianapolis, Indiana
1 review
4 of 5 stars Reviewed 3 days ago NEW

My husband and I just returned from our honeymoon trip to El Dorado. Overall, we had an amazing time. It started out a bit rocky though, we arrived and check in was great, everyone was very helpful. Got our room assignment in section 29, and the room was gorgeous, especially the swim up aspect. We had a delicious dinner and... More

Was this review helpful? Yes
Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The staff and the service are what makes this resort. Every person we encountered was genuinely friendly and seemed to enjoy their work. Ana, the concierge for building 31 casitas was super helpful. I highly recommend going to them right after check in to help get restaurant reservations and more info about the resort in general. There were never any... More

Was this review helpful? Yes 2
New York City, New York
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Pro's: -Fabulous service (most of the time) -Beautiful grounds -Even though it is a large resort, it's surprisingly quiet - especially on the Casitas side of the property Con's: -Food - not so great although better than most all inclusive resorts -Check in/Check out proceedure -Beach -Wifi is a pain in the butt to set up We visited the hotel... More

Was this review helpful? Yes
Batesville, Indiana
Reviewer
3 reviews 3 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I just returned from our fourth visit to El Dorado Royale Casitas. We once again booked our trip through Carey at Beach Bum Vacation. Casey never fails to disappoint. We stayed in Casita 30 section where we received excellent service from our concierge, Luis and Leo as well as our pool bartender, Santiago. Our greatest find this... More

Was this review helpful? Yes 3
Farwell, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This was the second time we stayed at the El Dorado Casitas Royale. Although I did not think this place could get any better (our first stay was absolutely amazing) it was even better the second time. We stayed this time using a week of my in-laws exotic travelers club membership. The staff was amazing. They gave us an upgraded... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Matawan, New Jersey
1 review
3 of 5 stars Reviewed 5 days ago NEW

Off to a bad start....My initial trip was scheduled for mid september and unfortunately I needed to reschedule to mid early november due to a death in the family. I was charged $688.00 for a 2 day cancellation fee. Correct me if I am wrong but I believe cancellation means 'NO SHOW". As mentioned I rescheduled to early November. My... More

Was this review helpful? Yes
Cape May Point, New Jersey
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Beautiful grounds, very nice staff, very good food. Santiago, at our pool, just lovely. Daisy, who was at our friends and family pool next door remembered us and just wanted to take care of us; she is a special employee of this resort, as is Luis, one of our concierges. Oh, and Angelina, who helped us as we were leaving... More

Was this review helpful? Yes 1
Berea, Ohio, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

My husband & I went to this resort for our anniversary and birthdays (all on the same week). We could not have had a better time! It was absolutely perfect! Here's why: The Food: Honestly, the most amazing 5-star food we've ever had an an all-inclusive resort. Everything was fresh, gourmet, and picture-worthy! We ate everything, and more! There is... More

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to El Dorado Casitas Royale, by Karisma? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Room service(39)
  • Very good(26)
  • Golf cart(23)
  • Casita section(23)
  • Beach bed(18)
  • Infinity pool(15)
  • Italian restaurant(13)
  • Martini bar(12)
  • Outdoor showers(10)
  • Lazy river(7)

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Tingo, Priceline, TripOnline SA, Despegar.com, Otel and Odigeo so you can book your El Dorado Casitas Royale, by Karisma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya

2,347 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2015)
Viewed
View from room (114)
Viewed
Pool/beach area (340)
Viewed
Room/suite (425)
Viewed
Hotel & grounds (310)
Viewed
Bathroom (53)
Viewed
Dining (170)
Viewed
Business center/function rooms (13)
Viewed
Family/play areas (4)
Viewed
0:53
Videos (2)
Viewed
Other (584)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (301)
Viewed
Amenities (62)
Viewed
The Hotel (48)
Viewed
Restaurants and Bars (23)
Viewed
Presidential One Bedroom Casita Suite (69)
Viewed
Pool (16)
Viewed
Infinity Pool Casita Suite (39)
Viewed
Individual Casita Suite (38)
Viewed
Beach (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Room/suite (7)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (1)
Viewed
Other (21)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near El Dorado Casitas Royale, by Karisma

Enlarge Map
Top-rated Restaurants Nearby
Top-rated Attractions Nearby