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El Dorado Casitas Royale, by Karisma

Travelers' Choice award winner
Km 45, Carretera Cancun-Tulum, 77710, Mexico
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1 room 1 adult
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El Dorado Casitas Royale, by Karisma
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2,790 Reviews from our TripAdvisor Community

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Omaha, Nebraska
1 review
5 of 5 stars Reviewed yesterday NEW

The service we received at the Casitas was fantastic, Ruben our bartender and Israel our beach butler were both friendly and their service was great. Elizabeth and Sergio the Personal Concierge at the 2700 section took good care of us and provided everything we needed. We could not have happier with our week at this incredible resort. Also you beat... More 

Helpful?
Thank Jeff K
Oakland, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This is our third time visiting the Casitas. We've stayed in a few different sections over the years, and no matter where we are - WE ALWAYS LOVE TO SEE DAISY (and now our new friend Maggie)! (Seriously, we talk about getting to see Daisy again all year.) We're an easy group to please - just bring our drinks to... More 

Helpful?
1 Thank R B
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed here for 1 week. The best week ever. We really enjoyed everything. First, The place is huge, 3 resorts together! We walked along the beach every morning, what amazing view!better that any gym in the planet. Gardens are beautiful, full of colours. Food was simply delicious: todo es delicioso! Bars everywhere and private bar in our section. The... More 

Helpful?
1 Thank 39annie1002
Carlinville, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Awesome resort. Beautiful surroundings, great pools, view is perfect, wonderful food, premium drinks, kindness and helpfulness everywhere! We had an upstairs Casita, with a plunge pool, so much fun, very relaxing with a gorgeous view of the bluest water anywhere! Cannot wait to come back!

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Helpful?
3 Thank mjr230
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear mjr230, Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our facilities, gourmet inclusive services and most of all our staff, the professionalism and kindness you have received. Thanks to the staff, facilities and services is that we have a large number of loyal and valuable guests and members that return year upon... More 

Decatur, Illinois
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We had a beautiful time at this all inclusive resort. The pool was awesome- the beach scene was just okay. The beach area was rocky so if you want to spend more time at the beach then the pool I would recommend somewhere else. The restaurants at the resort are also very good! Make reservations!

Helpful?
Thank Kelli S
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear Kelli S, It has been a great pleasure to receive your warm review regarding your most recent vacation at our premises. You are correct about the beach, we have a project in process: the artificial reef is a very ambitious project but once it is finished it will become the largest artificial reef in the world and we... More 

Kerrville, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

We really enjoyed our stay at El Dorado. We went with a group and enjoyed everything! We took the bike tour with Sergio, Alejandro, Adolfo, Dany, and Viky of K-Team. We really enjoyed the Italian restaurant and Edgar Geronimo was such a great waiter! The portabella soup and the prime rib was so good, we went back the next night... More 

Helpful?
Thank Gary W
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear Gary W, Thank you very much for your recent visit and lovely comments on TripAdvisor,regarding our facilities, services and most of all our staff, the professionalism and kindness you have received. Be confident that Sergio, Alejandro, Adolfo, Dany will be delighted that you have acknowledged their hard work and that we are proud to have them as part... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We had such a great time with new friends and my sister and brother-in-law! Everything was wonderful from the bike tour to the live music and shows at night. Will definitely go back! Very clean and well staffed.

Helpful?
Thank Cathy W
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear Cathy W, We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination. We hope you give us the opportunity of hosting you in the near future at, El Dorado... More 

Derby, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

As always our stay was amazing. Our room, service and food were exemplary, we came wanting rest and relaxation and that is what we got. Special mention goes to the staff in Sante Fe, the captain Iavan Martinez and Mesero Humberto were particularly attentive as were our bar man May and beach boys.

Helpful?
Thank Dominique M
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear Dominique M, Thank you very much for your lovely review and for your nice remarks regarding our rooms and your gourmet experince. Be Certain that Ivan Martinez would be very pleased to now that you have acknowledged He work hard and we are proud to have Him in our casitas team. We hope to have the fortune to... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Great place to stay if you want to chill out and do nothing. Casitas is the place if you want quiet and great rooms which is some way from the main areas thus away from the whooping and shouting of the generally young Americans. Advice would be to book all evening meals so you will have no waiting which otherwise... More 

Helpful?
2 Thank Richard F
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear Richard F, It has been a great pleasure to receive your warm review regarding your most recent vacation at our premises. As you said, Ivan is a gem for us, as many other employees. Our goal is to make your experience unforgettable and unique. You are correct about the beach, we have a project in process: the artificial... More 

Coventry, Rhode Island
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My wife and I just returned from a week at El Dorado Casitas Royale south of the city of Cancun. It is a very romantic place to spend some time. We had originally booked to be in the villas but when we arrived we were upgraded to the Casitas section. We were assigned a beautiful suite with a king sized... More 

Helpful?
1 Thank Ken076
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear Ken076, Allow me to thank you for taking the time of sharing your experience with us, as our guests’ opinion is very important and it is thanks you to valuable feedback like yours we will continue to improve and perfect star service to all of our guests. We are so glad to have you as part of the... More 

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