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All 350 Riviera Maya hotels

El Dorado Casitas Royale, by Karisma

4.5 of 5 Hotel   |   KM 45, Carretera Cancun-Tulum, 77710, Mexico
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Ranked #6 of 350 hotels in Riviera Maya
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5 of 5 stars reviewed yesterday
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1,639 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (739)
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English first
Michigan
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed yesterday NEW

We arrived at El Dorado Royale on Sat 6/23 as we were originally booked in an Oceanfront Jacuzzi Suite. We were offered to upgrade our stay to a Casita for a very reasonable price, so we decided to upgrade. ROOM: We had a really nice spacious room, comfortable bed, indoor and an outdoor shower... We were in Casita 2710 on... More

Was this review helpful? Yes 2
Alabaster, Alabama
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Our stay was perfect from the start. We were met immediately upon arrival with a glass of champagne and our luggage taken away for safe keeping while we explored the resort before checkin. The resort is huge but no worries because you can be swept away by all the friendly employees that frequent several stops in golf carts to take... More

Was this review helpful? Yes 2
Isle of Palms, South Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Second time to stay here, for 10 days (August 10-20, 2014). What a beautiful place! Had a very relaxing experience and were well catered-to. Our room was very pleasant, quiet and clean. We had great butler service provided by Fabiola, Spectacular pool bar service by Miguel, and excellent beach service by both Ramiro (Rambo) and Maggy (who was not really... More

Was this review helpful? Yes 2
Colorado Springs, Colorado
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I went to El Dorado Casitas Royale for our 5 year wedding anniversary and it was AMAZING!!! When you enter the property you are blown away by the views and friendly customer service. The gals at the reception were very friendly and knowledgable of the facility. We stayed in the Casitas area on the 2nd level with... More

Was this review helpful? Yes 2
ny
2 reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I visited the resort in August for our baby moon and we LOVED it!!! We had worked with Melissa from Beach Bum Vacations for our wedding at Azul Sensatori ( a sister property of this resort) and had such a great experience with her that we asked for her help booking our baby moon as well! It... More

Was this review helpful? Yes 20
Contributor
11 reviews 11 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have visited the El Dorado 5 times previous to this visit and I just love how much the resort changes from year to year, always trying to improve upon paradise and in my opinion succeeding. This year was the best vacation my husband and I have ever been on. This is quite a lengthy review so have tried to... More

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear guest, I am very happy to read that this was the best vacation you have been on. It was a pleasure to meet you and be a Little part of this amazing trip. I really appreciate that you took the time to share your experience with other travelers and that you recommend us. After being 6 times you are... More

Telford, United Kingdom
Contributor
15 reviews 15 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

If like me you trawl through the reviews prior to your holiday, after looking at previous reviews for this hotel you will be very surprised to see I have only given it 4 stars rather than 5? I am going to start with a couple of negatives and for these reasons only are why we have not given 5 stars.... More

Was this review helpful? Yes 3
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear guest, We really appreciate all your comments and opinions. For us is very important to know all our guests experiences. As you said, everything depends on preferences however, we try to please every guest. That is our main goal. We will love to have again the opportunity to be part of your holidays If you decide to give us... More

Saint Louis, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Without the wonderful help of Vucko, I would have been lost as to where to book dinner reservations, what were the scheduled events and best options available. His help was invaluable. Thank you so much! The rooms, all facilities, location to pools and beach were excellent, along with the wonderful service provided by all personnel. It seemed like you only... More

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Mss. Berry, Thank you very much for the beautiful comment. Certainly Vucko is a true gem for us, as many other employees, oriented always to provide a high quality service. I am so glad you experienced an excellent time with us. I hope to have the opportunity to serve you again in the future. Sincerely, Joslin fuentes Hotel Manager More

Lake Charles, La
Contributor
13 reviews 13 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband surprised me with a trip to El Dorado Casitas for my 40th b-day. We used the same FunJet travel agent we always use and she recommended it. Let me start this review by saying our last trip was to a Sandals in St Lucia and we went all the way with full Butler service, so our expectations were... More

Was this review helpful? Yes 3
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Leslie H, I would like to thank you for having chosen El Dorado Casitas for your vacation and especially to celebrate your 40th Birthday! We really appreciate all your comments and opinions regarding your experience and we already took note of them. For us, it is very important to know our guest feedbacks because that is the only way... More

Toronto, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We went to Mexico on a whim because the weather at home was terrible. We booked on a Sunday and we arrived on the Monday. I have to say that our experience for the week was fantastic. We were upgraded to a Casitas which was great. The room was large, very clean and well appointed and had an outdoor and... More

Was this review helpful? Yes 4
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear guest, Thank you very much for having chosen El Dorado Casitas for your vacations. I am glad that you enjoyed your experience with us and our outstanding team of professionals as Jorge, Cesar and Maggie. I appreciate all your comments. We remain at your service for the next time in Paradise. Best, Joslin Fuentes Hotel Manager El Dorado Casitas More

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Hotel Summarization (Beta)

What travelers say

  • Room service(39)
  • Very good(26)
  • Golf cart(23)
  • Casita section(23)
  • Beach bed(18)
  • Infinity pool(15)
  • Italian restaurant(13)
  • Martini bar(12)
  • Outdoor showers(10)
  • Lazy river(7)

Additional Information about El Dorado Casitas Royale, by Karisma

Address: KM 45, Carretera Cancun-Tulum, 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya

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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Spa Hotel in Riviera Maya #5 Luxury Hotel in Riviera Maya #6 On the Beach Hotel in Riviera Maya
Hotel Class
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 
Number of rooms
171

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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