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El Dorado Casitas Royale, by Karisma

4.5 of 5 Km 45, Carretera Cancun-Tulum, 77710, Mexico
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El Dorado Casitas Royale, by Karisma
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El Dorado Casitas Royale, by Karisma
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1,941 reviews from our community

Traveler rating
    1,545
    251
    99
    26
    20
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57
1,539
21
19
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
3 of 5 stars Reviewed today NEW

Our first disappointment was the 3 hours it took to get through the Mexican Airport (Nightmare). 2nd Disappointment was the beach, do not come here if you are looking for a beach holiday. Combination of seaweed and a feeble attempt to create a man made reef meant red flag flying constantly and sea out of bounds. Also no water sports... More 

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Merion Station, Pennsylvania
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed yesterday NEW

We just spend another delightful 8 days at Casitas. It was the first time we visited in January, and the weather was just wonderful. Our arrival was smooth and we started our vacation with a lunch at Kampai while we waited for our room to be ready. Bernice, our Exotic conceriege, was very helpful and a pleasure to work with.... More 

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High Point, North Carolina
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

The food, service and overall experience was excellent. I highly recommend this property. The beach is not the greatest but the rest of the property is beautiful and you really do not miss the beach. The Casitas are roomy and well appointed. We are cruisers and cruise in suites. Celebrity is our favorite line and the food here is quite... More 

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2 reviews
1 of 5 stars Reviewed yesterday NEW

I have to be honest that my time at the Casitas at eldorado was the worst vacation experience I have had to date! The kicker and biggest disappointment was the fact we went there for our honeymoon! The staff was not professional, the weed wackers and backpack blowers were making quite the racket before 7.30 AM and nobody had accurate... More 

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Gainsborough, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

We loved it! This is a great hotel, very friendly and the food/wine is excellent. The Casitas section of the hotel is brilliant and the suites are sooooooooooooooooo nice. Many thanks for giving us such a great time!

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Caergwrle
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just returned from El Dorado Royale after Two years. First impression was good, ,room was big,clean and comfy. However, there are some worrying points. The rooms., and gardens and resort are immaculate. My concerns were the lack of managerial oversight in restaurants. The staff are very committed and hardworking,however there is a distinct lack of supervision with regard to basics:... More 

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BOSTON
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My daughter and I planned a trip to the Casitas Suites at El Dorado Royale because I had gone in September 2014 and had a great experience. First, the food at this resort continues to be well above typical resort food. Except for a breakfast buffet, all meals are ordered off a menu in the restaurants. The juice/health bar is... More 

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Ayr, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here from 11th to 25th January 2015..Both of us looking forward to the Casita section stay as we had previously stayed in the "villa" section 3 times before our 1st visit being in Jan 2010.. On arrival at the airport after a long uncomfortable flight from the UK and after a long wait in immigration and a longer... More 

Was this review helpful? Yes 3
Gateshead, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Firstly apologies for the delay in writing a review of this amazing hotel as we actually travelled in August last year. My wife and I have visited this resort 6 times and stayed at the Royale and Casitas side so will try to give a bit of comparison information for those trying to decide on a side. This year we... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, Director de Recepción at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Guest Thank you very much for your lovely review and for your nice remarks regarding our rooms facilities, staff assistance, gastronomic offer and overall services. We hope to have the fortune to keep choosing us to celebrate holidays and adding recollections to your love story with future stays. Sincerely, More 

Cambridge, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

As always with Karisma an excellent experience. First rate rooms, service and food. Cassitas area is quieter than the main Royale section. Plenty of action around the main pool and bar but lots of places to just be quiet and relax.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
KarismaHotelsResorts, Director de Recepción at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Guest, Greetings from El Dorado Casitas Royale. Thank you very much for your lovely review and for your nice remarks regarding our rooms facilities, staff assistance. We will be honored and look forward to welcome you back and keep adding memories to your travel experiences. Sincerely, More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(39)
  • Very good(26)
  • Golf cart(23)
  • Casita section(23)
  • Beach bed(18)
  • Infinity pool(15)
  • Italian restaurant(13)
  • Martini bar(12)
  • Outdoor showers(10)
  • Lazy river(7)

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
Hotel Style:
#7 Spa Hotel in Riviera Maya
#7 Luxury Hotel in Riviera Maya
#11 On the Beach Hotel in Riviera Maya

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