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El Dorado Casitas Royale, by Karisma

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Km 45, Carretera Cancun-Tulum, 77710, Mexico
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El Dorado Casitas Royale, by Karisma
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El Dorado Casitas Royale, by Karisma
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2,070 reviews from our community

Traveler rating
    1,645
    274
    103
    28
    20
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59
1,644
22
22
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (947)
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    (428)
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Pontefract, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

My husband and I visited the Eldorado Casitas Suites in January to celebrate our wedding anniversary. We absolutely loved this place and would highly recommend to couples who are looking for a romantic getaway. Our room was modern and very spacious, we took advantage of the jacuzzi most days and enjoyed being able to sunbathe on the day bed located... More 

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Old Lyme, Connecticut
1 review
5 of 5 stars Reviewed yesterday NEW

Recently came back from our 4th visit at El Dorado, 1 at the Royale and the last 3 at Casitas. We are Exotic Traveler members, so we pay for extra amenities and expect to receive a higher level of service and again, have not been disappointed! The resort is consistent on providing on a top level. Realising positive feedback is... More 

Was this review helpful? Yes
Calgary, Alberta, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I will write more tomorrow. It has been a week since our return but having to teenagers we are busy😃 For now I need to single out three very special people that helped make our trip special. Favorite is Alfonso. He drives the carts around the resort. He gave us an amazing and accommodating tour. Other drivers were great but... More 

Was this review helpful? Yes 2
Edmonton, ALberta
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We just returned from our 10th anniversary stay at the EDCR. We were married at this exact resort, so it holds a lot of sentimental value. We had a ground floor infinity pool swim up in block 31. The room was amazing!!! Having our own pool was fantastic! It got sun from 8am - 3pm, so after lunch we would... More 

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Winston Salem, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

MAY is the best bartender ever!!! The food was top notch. Drinks were made very well with quality liquor. We will be back! I really enjoyed the main pool. Good music and great people watching plus many other activities!

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We celebrated our 25th Wedding Anniversary. My Brother-in law and his wife celebrated their 26th. We had a great time! From the moment you step off 5he shuttle to the minute you check out Allen Mason, Alejandra and Martha are their to help. JoVaney was at our pool side making drinks and interacting with all the guests! Everyone smiles consistently... More 

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Crown Point, Indiana
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This place is amazing. We stayed for 5 nights in room 3008 (room locations are important!) and had an amazing view in the perfect spot. This was a bottom floor "casita " and we could walk out our sliding glass door, step onto a covered small patio (with a daybed and small table & chairs) and step into the lazy... More 

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Chicago, Illinois
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Second time to the Casitas. Stayed 7 nights last year and 9 nights this year. Will increase to at least 10 next year. Stayed in the 2900 block, had a wonderful time. Leandro and Beto took wonderful care of us at the pool and the beach. Every dinner was fantastic and the little touches like room service coffee every morning... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear Mike D, On behalf of El Dorado Casitas Royale team, we would like to thank you for choosing Karisma hotels for your vacations. We really appreciate your loyalty and also the time you took to write your positive review. I could not be happier to reading your review and I am so grateful for you having taken the... More 

NH, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I recently returned from our third stay in the Casitas at El Dorado Royale. We thoroughly enjoyed it as we have previously and will continue to return as long as we can. We can't rave enough about the resort itself and the people there. The grounds are kept so clean. The food is terrific time and time... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear Kris C, Thank you very much for taking time to write your lovely experience. Be confident that Charlee, Alvaro, Miguel, Eduardo, Adriana, Anastacio, Jose and Oscar will be delighted that you have acknowledged their hard work and that we are proud to have them as part of our team, we always reward them for the good job. We... More 

Manchester, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

I have deliberately left this review for a couple of weeks just to get things in perspective. We stayed at The Eldorado from 14th Feb for 2 weeks. We stayed in the Casitas part of the hotel. The Good:- Lovely grounds, spotlessly clean & well maintained. Food quality is very high. Our barmen (in Casitas block 31 was absolutely fantastic).... More 

Was this review helpful? Yes 6
KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Hootie1963, thank you for your recent stay and sharing your experiences. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and I am deeply sorry to know we were not able to accomplish during your stay. We would like to inform you, that Exotic is a professional... More 

Hotel Review Summarization

What travelers say

  • Room service(36)
  • Very good(24)
  • Golf cart(21)
  • Casita section(20)
  • Beach bed(16)
  • Infinity pool(15)
  • Martini bar(11)
  • Italian restaurant(10)
  • Dinner reservations(6)
  • Lazy river(6)
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