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El Dorado Casitas Royale, by Karisma

4.5 of 5 Km 45, Carretera Cancun-Tulum, 77710, Mexico
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El Dorado Casitas Royale, by Karisma
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El Dorado Casitas Royale, by Karisma
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2,013 reviews from our community

Traveler rating
    1,599
    266
    101
    27
    20
See reviews for
57
1,596
22
20
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (924)
Date | Rating
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  • All months
    (2013)
  • Mar-May only
    (535)
  • Jun-Aug only
    (469)
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    (428)
  • Dec-Feb only
    (581)
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Belleville, Illinois
1 review
5 of 5 stars NEW

From the time we set foot into Eldorado Royale till the day we leave we are in Paradise! From the excellent Casitas to the wonderful staff and food we wish we would never have to leave. We have been coming to this wonderful place for four years in a row. It is so wonderful the staff remembers you and remembers... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Farnborough, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We booked this hotel for our honeymoon and after reading a couple of bad(ish) reviews we were a little worried about being pushed into 'upgrading to an expensive membership etc etc.'... However all of our worries were completely wasted. It was an amazing holiday start to finish. The staff could not do enough to help with anything but were not... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

From the time we arrived everything was wonderful. Food was great,customer service was great,bartenders were great. Everything we requested was fullfilled. Our concierge Allen was very helpful. The only thing I could suggest is heated pools and steak.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Not only one of the most beautiful spots in the Caribbean riviera the service equally surpasses anything you you would expect from a 5 star resort!! Definitely stay at the casitas royale and meet our friend Daisy!!! She is tremendously friendly, helpful, knowledgeable, and most of all extremely fun!! Daisy made our trip!!! The end! Brenda and Russ

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Me and my husband went over for our honeymoon and we had so much fun. The food, the service, the employees, the place, the weather, just everything was 11 out of 10. The employees were so lovely and friendly specially a lovely girl called mixi she was so adorable and polite. I Definitly recommend and we are actualy going back... More 

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was our 5th stay at this property, each time in the Casitas. We were part of a corporate group that visits this location each year. We have chosen this resort to return to versus other similar resorts in Mexico and the Dominican Republic for many reasons, for reasons I'll explain below. However, I will also explain some of the... More 

Was this review helpful? Yes 8
1 review
4 of 5 stars Reviewed 1 week ago NEW

The resort is amazing! The only thing that was frustrating is that it is a huge resort and took a few days to get acclimated and understand the lay of the land. Based on my experience, here are a few suggestions if you have never been here: - when you arrive immediately go to your personal concierge and make dinner... More 

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Llanelli, Wales, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

What an absolute fantastic holiday that we have just had. Everything about this beautiful place was outstanding. Yes the beach is not the best but they are trying their very best to ensure that what they have they are preserving. We knew that there would be big sand banks and concrete blocks before we left the UK so it was... More 

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Wilmington, DE
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a quick 4 nights at the Casitas. This was our 5th stay at this property, 3rd at the Casitas. Our room was ready early, and we received an upgrade to a Swim-Out Suite in block 29. I personally like the 2nd floor much better, but appreciated the chance to experience a new room. I think we would... More 

Was this review helpful? Yes 4
Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I had the pleasure of staying in the Casitas and had a wonderful time. The amenities were ample and plush, never going without or needing extra attention. We loved the quietness of the location that allowed us to enjoy many intimate meals on our patio. We stayed in the 2800 block of casitas from 12 February 2015... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Mr. Chalo B On behalf of El Dorado Casitas Royale team, thank you for choosing us for this special holidays! I am glad to read in your review that you enjoyed our property. Be sure that Miguel and Ana would be more than glad you have acknowledge their hard work. will be an honor to welcome you once again... More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(39)
  • Very good(26)
  • Golf cart(23)
  • Casita section(23)
  • Beach bed(18)
  • Infinity pool(15)
  • Italian restaurant(13)
  • Martini bar(12)
  • Outdoor showers(10)
  • Lazy river(7)

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
Hotel Style:
#7 Luxury Hotel in Riviera Maya
#9 Spa Hotel in Riviera Maya
#10 On the Beach Hotel in Riviera Maya

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