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El Dorado Casitas Royale, by Karisma

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Km 45, Carretera Cancun-Tulum, 77710, Mexico
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El Dorado Casitas Royale, by Karisma
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El Dorado Casitas Royale, by Karisma
El Dorado Casitas Royale, by Karisma
El Dorado Casitas Royale, by Karisma
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2,106 reviews from our community

Traveler rating
    1,675
    278
    104
    29
    20
See reviews for
61
1,675
22
22
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (969)
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We had the best stay at the Casitas section of El Dorado Royale. The food,the drinks and the resort itself were amazing and so were the employees. They took such good care of us!!! The manager,Joslin Fuentes,was also amazing for welcoming us extensively. The reception staff was so friendly and helpful,especially Carlos and Carla did an excellent job. We hope... More 

Was this review helpful? Yes
Grapevine, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

My wife and I had been to a few other all inclusive results with mixed reviews, but this resort knocked us out! We stayed on the Casitas side, which is designed for comfort, class and privacy. Perfect for couples, honeymooners or romantics. The restaurants were all above average quality of food and service and far above average compared to other... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
England
Reviewer
4 reviews 4 reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Flying on the Dreamliner it was a definite plus booking premium seats & online check in / baggage drop. On arrival At Eldorado Royale the golf cart porter, Leo told us he would take us to the cassetas reception to book in which is separate to the main reception. We got champagne & an upgrade to an infinity pool in... More 

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Island of Anglesey, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from Mexico, and i have to say that rhis place is the most unreal, unbelievably beautiful and relaxing place we've ever been. We decided to go all out for our honeymoon and picked out this hotel as having the best rated service, the best food, beach location, the best everything....and we were not dissapointed. After a... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola ! Dear Peter J. Thank you for choosing EL Dorado Casitas Royake for such a special day as your Honeymoon , I am very pleased to know that everything was perfect on that special celebration . Thank you for sharing your especial moment with other travelers, I'm pretty sure that they will find helpful. Look forward to have you... More 

cheshire england
1 review
5 of 5 stars Reviewed 2 days ago NEW

just returned back from paradise again this was the second visit and once again we were not disappointed, the place is a dream come true from the lovely casitas rooms to the fab restaurants the adourable staff and the cleanliness of the whole complex. the people that looked after us from Carla who checked us in at reception to analilia... More 

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KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola ! Dear Eileen d. On behalf of El Dorado Casitas Royale team, we would like to thank you for choosing us for your vacations. We really appreciate your loyalty and also the time you took to write your great review. I could not be happier to reading your review and I am so grateful for you having taken the... More 

Calgary, Canada
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed in a swimout casita room and it was great. The room had plenty of space, a relaxing tub, indoor and outdoor shower, patio bed for shade and chairs in the water for the sun. You a lazy river to swim up to the bar for your Casitas. If the bartenders are not busy, they pop by your deck... More 

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KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Lambshopsspecial, I'm glad to know that you enjoyed our food and hotel facilities,nothing is more satisfying to know that our guests return home still marveled by their experience at El Dorado Casitas Royale. Thank you for taking the time to review your experience in the TripAdvisor platform.. Be sure that Angel and Ayrton , will be delighted that... More 

Fort Gratiot, Michigan
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The El Dorado Casitas is absolutely fantastic. The food is fabulous and fresh. There is even an on sight greenhouse where they grow much of it. The grounds are beautiful and meticulously maintained, and the staff are friendly and professional. I normally don't like to revisit places as the world is too small but I believe I'll return here!

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola ! Dear J Perdue 78, It has been a great pleasure to receive your warm review regarding your most recent vacation at our premises. We hope we can welcome you once again and provide you another pleasant vacation in the Caribbean at El Dorado Casitas Royale. All the best! Joslin Fuentes. Casitas Manager More 

LaPorte, Indiana
2 reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed in a swimout casita room and it was perfect. The room had plenty of space, a relaxing tub, indoor and outdoor shower, patio bed for shade and chairs in the water for sun! Recommend bringing floats for the river to help you stay cool and float to the bar for drinks. Not only were the ammenities perfect, but... More 

Was this review helpful? Yes 22
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola!! Dear Mrose5019, Thank you for taking the time to share your valuable comments to us regarding your recent stay at El Dorado Casitas Royale. I am very happy to learn that we went beyond to exceed your expectations; every person of our team is committed in providing a quality service and they really enjoy being part of your experience.... More 

Louisville, Kentucky
1 review
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I booked El Dorado Casitas Royale to celebrate our 40th birthdays and 15 year wedding anniversary. Lisa @ Beach Bum Vacations was very helpful to us when making our decsion. She highly recommended this resort. I'm so thankful that this was her recommendation. The resort was beautiful and well kept. The food was amazing and our room... More 

Was this review helpful? Yes 18
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola !! Dear Stayce B Thank you very much for your lovely review and for your nice remarks regarding our rooms facilities, staff assistance, gastronomic offer and overall services. Be Certain that Luis would be very pleased to now that you have acknowledged his hard work and we are proud to have him in our Casitas team. We hope to... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

One of the most beautiful places I've ever been in my entire life. Service, crew, rooms, spa, restaurants, food, wine, and weather was excellent and make that my whole week was just an AMAZING EXPERIENCE! Thank you El Dorado Casitas!

Was this review helpful? Yes
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Thank you for taking the time to share your review with the TripAdvisor Community. I am pleased to read that your experience has been memorable and that you have enjoyed every detail we offer in our paradise. El Dorado Casitas Royale looks forward to welcoming you back in the near future. Best Regards, Joslin Fuentes. Casitas Manager More 

Hotel Review Summarization

What travelers say

  • Room service(35)
  • Very good(23)
  • Golf cart(21)
  • Casita section(19)
  • Beach bed(15)
  • Infinity pool(14)
  • Martini bar(11)
  • Italian restaurant(9)
  • Lazy river(6)
  • Dinner reservations(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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Hotel & grounds (5)
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Dining (7)
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Pool/beach area (1)
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