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El Dorado Casitas Royale, by Karisma

Travelers' Choice award winner
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Km 45, Carretera Cancun-Tulum, 77710, Mexico
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1 room 1 guest
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El Dorado Casitas Royale, by Karisma
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2,433 Reviews from our TripAdvisor Community

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    1,929
    328
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,101)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2433)
  • Mar-May only
    (743)
  • Jun-Aug only
    (679)
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    (429)
  • Dec-Feb only
    (582)
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Calgary, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is our 3rd visit to this resort, so clearly we are extremely impressed with everything the resort has to offer. For this visit, we chose to upgrade to a Presidential suite, as we were celebrating a very special occasion. Our butlers Gaby and Alondra were absolutely amazing!!!! They went above and beyond for us, and ensured we were also... More 

Was this review helpful? Yes
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear Setty832 Thank very much for such a nice review, Be Certain that Gaby, Alondra, Israel, Carlos and Geovani , would be very pleased to now that you have acknowledged their hard work, and we are proud to know they were your "dream team". We will be more than glad to have you back in our paradise, Sincerely, Joslin... More 

Doncaster, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I honeymooned here in August 2015. As we were celebrating our recent nuptials, we paid an additional premium to upgrade to Casitas Royale. The resort comprises of four 'sections': Sensimar (German guests), Royale ('party hard' guests), Casitas Royale (guests who want to relax and be spoilt) and Generations (families). On arrival, we were informed that as Casitas... More 

Was this review helpful? Yes 7
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear Mrs. Mason2015 I wanted to personally thank you for taking the time to write a review about your stay with us. I am happy to hear that you had a "great" stay with us and that your vacation at our resort was "peaceful." I want you to know that we take all reviews and constructive criticisms very seriously... More 

Hartlepool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were in the individual cassitas and they were gorgeous with the pool just steps away. Food was gorgeous too and all the Mexicans couldn't do enough for you, such nice people. I would totally recommend this hotel to all my friends

Review collected in partnership with this hotel

Was this review helpful? Yes 2
KarismaHotelsResorts, Manager at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Dawn k I would like to thank you for your beautiful comment. We are very glad that your experience with us was such a great time. We will wait for the next opportunity to serve you. On behalf of all our staff: It was a pleasure! Sincerely, Joslin Fuentes Hotel Manager El Dorado Casitas More 

Wayne
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We stayed in Casitas back in March of this year. We liked it so much we became members. Therefore this was our first trip back as members. There are times you join something and have that nagging feeling perhaps you made a mistake. I had that same feeling heading into this trip and I am happy to report my concerns... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, Manager at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear Mark S Greetings from El Dorado Casitas Royale. Thank you very much for your lovely review and for your nice remarks regarding our rooms facilities,gourmet inclusive and staff assistance. We will be more than glad to have you back in our Paradise as a new members. Sincerely, Joslin Fuentes Hotel Manager El Dorado Casitas More 

Carlyle, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Website is very misleading. We. Paid a lot extra for the casitas. Went for 35th anniversary tried to get free shuttle to playa or cancun but they don't offer it every day and only certain days. Beach is terrible. Sea weed and sand bags. Concrete barriers ugly beach. They try to sell membership (timeshare) the place is boring same stuff... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Tammie W First of all I want to thank you for taking time and share your comments with us. We are very sorry that we did not live up to the expectations you have set before us and I am very sorry to hear that you had experienced disappointment during your stay. We have contacted you by private message... More 

Pittsburgh, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We rented one of the Infinity Pool Casitas suites, knowing we were buying luxury we are not used to. The place was fabulous! I used the pool every day and, thought we had an indoor and an outdoor shower, we prefered the outdorr shower where you had to chase the stream (When you rent you will know what I am... More 

Was this review helpful? Yes
KarismaHotelsResorts, Manager at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear Mr Bob R Greetings from El Dorado Casitas Royale. Thank you very much for your lovely review and for your nice remarks regarding our rooms facilities, staff assistance. We are very happy to know that the outdoor shower was amazing for you. Sincerely, Joslin Fuentes Hotel Manager El Dorado Casitas More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

Had an awesome time. Edy was a phenomenal cart driver that was always looking to help in anyway possible. Also he was fun and informative. He made our stay amazing. Our favorite part was the amazing tour and personal recommendations for activities and restaurants. We tried many things we would never have know about had it not been for Edy.

Was this review helpful? Yes
KarismaHotelsResorts, Manager at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear Mr. I would like to thank you for your beautiful comment. We are very glad that your experience with us was such a great time. As you said, Edy is a gem for us, as many other employees. Our goal is to make your experience unforgettable and unique. We will wait for the next opportunity to serve you.... More 

Wigan, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Definitely would recommend this hotel to anyone thinking of going for their honeymoon! So we went for 10 nights in July 2012 and it was great! We stayed in a casitas suite with our own private pool, so not the swim up ones, it was on the second floor so just offered us that bit more privacy! Our room overlooked... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, Manager at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear San_ Grewal I would like to thank you for your beautiful comment. We are very glad that your experience with us was such a great time. As you said, Charlee is a gem for us, as many other employees. Our goal is to make your experience unforgettable and unique. We hope we can welcome you once again and... More 

Plattsburgh, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Right off the bat starting this vacation, we missed our flight due to a schedule change we were not notified of. We caught the next flight out and arrived two days late. Even though I had called the hotel ahead of time to let them know we were late but still coming, we were not compensated one cent for missing... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, Manager at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear Ashley M I wanted to personally thank you for taking the time to write a review about your stay with us. I want you to know that we take all reviews and constructive criticisms very seriously as it helps us to get better. We take pride in our gourmet inclusive concept and the experiences we provide to all... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

One of our best vacations ever. spent a week with our family in the individual Casitas and service was excellent as always. Particularly want to call out Juan, Daisy, Carlos, Reuben and Efrain. They went out of their way to provide us with anything we needed and always with a smile. we upgraded our membership to "emerald" on this trip... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
KarismaHotelsResorts, Manager at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear Pamelajfields, Thank you very much for taking time to write your experience. Be confident that Juan, Deysi, Carlos and Efrain will be delighted that you have acknowledged their hard work and that we are proud to have them as part of El Dorado Casitas Royale. We really appreciate your feedback and we will be more than glad to... More 

Hotel Review Summarization

What travelers say

  • Room service(35)
  • Very good(23)
  • Golf cart(21)
  • Casita section(19)
  • Beach bed(15)
  • Infinity pool(14)
  • Martini bar(11)
  • Italian restaurant(9)
  • Lazy river(6)
  • Dinner reservations(5)
Questions? Get answers from hotel staff and past guests. Ask a question

2,617 photos of this hotel

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Dining (238)
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Room/suite (604)
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Family/play areas (7)
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Other (572)

Management photos: Courtesy of the property manager

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Room/suite (17)
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Hotel & grounds (5)
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Dining (7)
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Pool/beach area (1)
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Other (2)
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