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All 350 Riviera Maya hotels

El Dorado Casitas Royale, by Karisma

4.5 of 5 Hotel   |   KM 45, Carretera Cancun-Tulum, 77710, Mexico
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Ranked #6 of 350 hotels in Riviera Maya
A recent review
5 of 5 stars reviewed yesterday
Joseph H
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1,641 people have reviewed this hotel

Traveler rating
    1,323
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (742)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
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English first
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Excellent staff, excellent food, beautiful place. We have been to five different resorts in Riviera Maya. We have been to El Dorado twice. Both times were absolutely perfect. All adult, very quiet and relaxing place. We will return without a doubt.

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Midland, Texas
Contributor
20 reviews 20 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Upon arrival, I immediately felt like I was a #1 priority. We were greeted with complementary champagne and super friendly staff. Our bags were taken care of immediately so our group could take our time looking around the beautiful main lobby (I highly suggest stopping by the Mojito Bar). Our group stayed in a Casitas Suit, so instead of checking... More

Was this review helpful? Yes
Toronto, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Most people have described why the resort is so amazing below, so I won't waste your time talking about the amazing staff and impeccable facilities. I went to this resort after a glowing review by a family member. My wife and I stayed five nights for our honeymoon from August 25-30 and it was heaven. As I said, everything that... More

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Michigan
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived at El Dorado Royale on Sat 6/23 as we were originally booked in an Oceanfront Jacuzzi Suite. We were offered to upgrade our stay to a Casita for a very reasonable price, so we decided to upgrade. ROOM: We had a really nice spacious room, comfortable bed, indoor and an outdoor shower... We were in Casita 2710 on... More

Was this review helpful? Yes 3
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear guest Thank you for having chosen El Dorado Royal to enjoy your vacations. I am very glad that your experience at Casitas was great. Thank you also for recommend us and for share your experience with others. I will pass all your comments to my team, For us, there is no better motivation to exceed the expectations of our... More

Alabaster, Alabama
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Our stay was perfect from the start. We were met immediately upon arrival with a glass of champagne and our luggage taken away for safe keeping while we explored the resort before checkin. The resort is huge but no worries because you can be swept away by all the friendly employees that frequent several stops in golf carts to take... More

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear guest, I loved your review!, thank you very much for share your experience with us. The Karisma Gourmet Inclusive Experience is all about details. Details that all together make the difference and create unique experiences for every guest. I am very glad that you enjoyed your stay with us. Thank you very much for recommend us. We will be... More

Isle of Palms, South Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Second time to stay here, for 10 days (August 10-20, 2014). What a beautiful place! Had a very relaxing experience and were well catered-to. Our room was very pleasant, quiet and clean. We had great butler service provided by Fabiola, Spectacular pool bar service by Miguel, and excellent beach service by both Ramiro (Rambo) and Maggy (who was not really... More

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear guest, Thank you very much for still trust in El Dorado Casitas as the place to enjoy your vacations. I am glad to know that our staff treated you as family, one of our goals is to make you feel at home. Our passion is the service and our staff is the most motivated and friendly, thank you for... More

Colorado Springs, Colorado
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I went to El Dorado Casitas Royale for our 5 year wedding anniversary and it was AMAZING!!! When you enter the property you are blown away by the views and friendly customer service. The gals at the reception were very friendly and knowledgable of the facility. We stayed in the Casitas area on the 2nd level with... More

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear guest, Thank you very much for having chosen us to spend your vacation. I am very glad that you enjoyed the time in this Paradise and you make us part of this One time in a life celebration as your 5th year Anniversary! We will hope to have again the opportunity to serve you for the 6th. Thank you... More

ny
2 reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I visited the resort in August for our baby moon and we LOVED it!!! We had worked with Melissa from Beach Bum Vacations for our wedding at Azul Sensatori ( a sister property of this resort) and had such a great experience with her that we asked for her help booking our baby moon as well! It... More

Was this review helpful? Yes 21
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear guest, Congratutalions for your baby!! Thank you very much for having chosen us to celebrate such a good momento in your life. I am glad that you had unforgettable moments in this your second home and you enjoyes the beach beds and the service provided by our staff. We will be waiting for the next opportunity to serve you.... More

Contributor
11 reviews 11 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We have visited the El Dorado 5 times previous to this visit and I just love how much the resort changes from year to year, always trying to improve upon paradise and in my opinion succeeding. This year was the best vacation my husband and I have ever been on. This is quite a lengthy review so have tried to... More

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear guest, I am very happy to read that this was the best vacation you have been on. It was a pleasure to meet you and be a Little part of this amazing trip. I really appreciate that you took the time to share your experience with other travelers and that you recommend us. After being 6 times you are... More

Telford, United Kingdom
Contributor
15 reviews 15 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

If like me you trawl through the reviews prior to your holiday, after looking at previous reviews for this hotel you will be very surprised to see I have only given it 4 stars rather than 5? I am going to start with a couple of negatives and for these reasons only are why we have not given 5 stars.... More

Was this review helpful? Yes 3
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Dear guest, We really appreciate all your comments and opinions. For us is very important to know all our guests experiences. As you said, everything depends on preferences however, we try to please every guest. That is our main goal. We will love to have again the opportunity to be part of your holidays If you decide to give us... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(39)
  • Very good(26)
  • Golf cart(23)
  • Casita section(23)
  • Beach bed(18)
  • Infinity pool(15)
  • Italian restaurant(13)
  • Martini bar(12)
  • Outdoor showers(10)
  • Lazy river(7)

Additional Information about El Dorado Casitas Royale, by Karisma

Address: KM 45, Carretera Cancun-Tulum, 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya

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Infinity Pool Casita Suite (39)
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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Luxury Hotel in Riviera Maya #5 Spa Hotel in Riviera Maya #6 On the Beach Hotel in Riviera Maya
Hotel Class
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 
Number of rooms
171

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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