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All 350 Riviera Maya hotels

El Dorado Casitas Royale, by Karisma

4.5 of 5 Hotel   |   KM 45, Carretera Cancun-Tulum, 77710, Mexico
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Ranked #6 of 350 Hotels in Riviera Maya
A recent review
4 of 5 stars reviewed yesterday
KatieD1027 Ann Arbor, Michigan
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1,667 reviews from our community

Traveler rating
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    207
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    17
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (751)
Date | Rating
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  • English first
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English first
Ann Arbor, Michigan
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We booked a trip to EDR for our honeymoon. Upon arrival we were upgraded for free to a casita. The room and amenities were great! We spent the week lounging on an awesome beach bed, steps away from the beach bar with our favorite bar tender Roman. All of the staff at El Dorado were super friendly, fun people. They... More

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Forest HIlls,NY
Contributor
16 reviews 16 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We loved the hotel. It was way and beyond friendly. We had our own concierge and butler. You had a bar very close by did not have to walk far. Because the resort is so big you have 24 hour shuttle taking you wherever you want to go I recommend this resort. One thing is although you are not allowed... More

Was this review helpful? Yes 3
Bristol, United Kingdom
1 review
3 of 5 stars Reviewed 2 days ago NEW

Just returned from our third consecutive trip to EDR and it will definitively be our last for the following reasons. Arrived only to be ushered down the stairs to a small room where we checked-in. Apparently all guests from Thomson will be treated this way. The loyality of returning for a third time was rewarded with probably the oldest room... More

Was this review helpful? Yes 1
Advance, North Carolina
Top Contributor
83 reviews 83 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Definitely want to share another great experience at our resort. I gave out one of my trip advisor excellent service pins to Gaby, our butler. She is amazing and I am afraid to post it because I want her everytime! This time we had guests with us. they stayed in the 4400 section and we were in our casista- 1... More

Was this review helpful? Yes 5
Baton Rouge, Louisiana, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

25th Anniversary for us. I had been leery of an "all inclusive" resort because of stories I'd heard on marginal meals. El Dorado's dinners were fabulous. Great experiences at all restaurants especially the Italia....Dinners were world class gourmet. We only had breakfast at the Cocotal, which was nice and upscale buffet style. Lunches were acceptable but ordinary. Try and stay... More

Was this review helpful? Yes 5
Mechanicsburg, Pennsylvania
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I just returned from our anniversary trip to El Dorado and we had an amazing time. I'm not much for words and typically do not write reviews but I just had to rave about the wonderful service we received at Casitas 27! Cesar Rodriguez was the best server we met on our entire trip. He was so... More

Was this review helpful? Yes 6
Camp hill, pa
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I just returned from our 3rd anniversary vacation (Aug 30 - Sep 6) where we tried an all-inclusive for the 2nd time. After a bad experience at a resort in Jamaica, we had sworn we would never do all-inclusive again. However, our trusted travel agent ensured us we would LOVE this resort. Overall the trip was very... More

Was this review helpful? Yes 4
Kent, England
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a fantastic stay in August. Everything that needs to be said has been so I'm not going to repeat it all Special mentions for outstanding service. Samy, Israel and Alfredo at Cocotel for breakfast. 'dynamo' Irving and Daisy our beach and pool butlers, and Santiago our barman at Casitas 30. Irving is a dynamo magician in the making.... More

Was this review helpful? Yes 3
Duncan, Oklahoma
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We just returned from a 7 day vacation at the El Dorado. The experience was absolutely amazing! The staff treated us like royalty. I have to give a shout-out to Cesar at Casitas Pool 27. He was wonderful! Not only is Cesar an excellent bartender (makes the best watermelon mojito ever!) but he also goes out of his way to... More

Was this review helpful? Yes 3
Warrington, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Amazing hotel, this is our fourth visit ! Love it! Staff fabulous!,, nothing too much for them, like the song says it's getting better all the time, see you November 14 again, oh yes! we feel like we are so relaxed, at home when we are here! Luxury at its finest, we are treated as royalty, love it. Paradise it... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Room service(39)
  • Very good(26)
  • Golf cart(23)
  • Casita section(23)
  • Beach bed(18)
  • Infinity pool(15)
  • Italian restaurant(13)
  • Martini bar(12)
  • Outdoor showers(10)
  • Lazy river(7)

Additional Information about El Dorado Casitas Royale, by Karisma

Address: KM 45, Carretera Cancun-Tulum, 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya

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