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All 3 Hatillo hotels

Hotel Punta Maracayo

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Road #2 Km. 84.6, Hatillo, Puerto Rico
Hotel amenities
Hotel Punta Maracayo
Ranked #3 of 3 Hotels in Hatillo
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49 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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English first
There are newer reviews for Hotel Punta Maracayo
See the most recent reviews
Naples, Florida
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 28, 2013

Upon first impression the lobby is open and pretty. The pool area is also nice to look at. The room was slightly below adequate. Air conditioning not cool enough, furniture is outdated pillows are flat, bathroom magnifier mirror rusty and doesn't illuminate. Worse yet is they turn the hot water off when the hotel isn't fully occupied. We had to... More

Was this review helpful? Yes 3
Chicago, Illinois, United States
3 reviews 3 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 28, 2013

We had stayed at Punta Maracayo before, and little by little our experience got worse. The last time we were there, I had to call the front desk every time I was going to take a bath to have the hot water turned on. This time around the experience was by far the worst: 1) Don't understand the need of... More

Was this review helpful? Yes 5
14 reviews 14 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed February 18, 2013

The hotel is very beautiful. This was my second visit and probably my last. The problem arises with the rude reservationist. The night desk clerk who took my reservation was extremely rude. He made me feel as if he was doing me a favor by booking me a room. He was not cordial at all. His big concern was the... More

Was this review helpful? Yes 8
raleigh, nc
Senior Contributor
28 reviews 28 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 17, 2012

it did have a salon, a sushi restaurant, a high priced restaurant. Americans will expect more from a "resort". but for the price we didn't expect any thing extravagant. VERY helpful service. They dont offer double rooms so the boys had to share a twin fold-a-way bed. but that was fine too. they did love the waterslide at the camp... More

Was this review helpful? Yes 4
14 reviews 14 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 11, 2012

This resort has a lot of potential. It is beautiful on the outside. The restaurant is awesome. The pool is large and clean. The lights at night are very attractive. My sons had lots of fun in the pool. The management was very nice and helpful. My only suggestion would be to add more seating at the pool area.

Was this review helpful? Yes 3
Wilbraham, Massachusetts, United States
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 29, 2012

My Brother and I stay here often and the staff is really nice, the jacuzzi ever works, to take a bath you need to wait 20 minutes for the water to get hot, on weekends the second floor gets crowded becouse there is a bar and people that is not staying at the resort are all over the place, the... More

Was this review helpful? Yes 5
Philadelphia, Pennsylvania
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 14, 2012

The Staff at the front desk not good very rude. they were talking about some guess that was there,eating and drinking in the front desks no class.but the room was very clean, nice, no

Was this review helpful? Yes 5
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 6, 2012

From the outside, the hotel looks amazing. However once we arrived, we noticed the AC was blasing in the room and we thought it was weird. It's because the hotel has a mold problem! Once we turned down the AC, the ceiling started dripping and the carpet became damp. The sheets were damp. There is black mold on the ceiling... More

Was this review helpful? Yes 6
Aiken, SC
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 24, 2012

Terrible Experience with the facility and staff. We attended a wedding on a Friday night at their facilities and that was excellent. What was bad about the rest of our 2-night stay is as follows: 1. There were no bell boys or carts available to take luggage upstairs. 2. The check-in process starts with an inventory of the fridge contents:... More

Was this review helpful? Yes 7
14 reviews 14 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 31, 2011

Very good service, excellent place for weddings and other social events, for smaller events the restaurant can accomodate up to 100+ guests and offers great food and service. Plus a great view, reasonable rates, easy acces from major highways, PR-2 and PR-22 and five stars service.

Was this review helpful? Yes 1
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Additional Information about Hotel Punta Maracayo

Address: Road #2 Km. 84.6, Hatillo, Puerto Rico
Location: Caribbean > Puerto Rico > Hatillo
Also Known As:
Punta Maracayo Hotel Hatillo

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Pool/beach area (5)
Hotel & grounds (7)
Family/play areas (1)
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Room/suite (1)
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Hotel & grounds (11)
Dining (2)
Pool/beach area (13)
Room/suite (4)
Other (1)
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