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Elephant Springs Hotel & Cabanas

31 Sutter Road | PO Box 94, Bela Bela 0480, South Africa (Formerly Avuxeni Hotel Elephant Springs)
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Elephant Springs Hotel & Cabanas
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Elephant Springs Hotel & Cabanas
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50 reviews from our community

Traveler rating
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    8
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    22
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12
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8
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago NEW

I was very disappointed and shocked. I ended up staying not even 20 minutes in my room before Idecided to rather leave. My room had wet stains on the carpet, and it had clearly not being vacuumed. Every towel in the bathroom had brown stains on it, and some of the lamp shades were not working. I was very disappointed... More 

Was this review helpful? Yes
South_Of_Africa_HQ, Guest Relations Manager at Elephant Springs Hotel & Cabanas, responded to this review

Thank you for your review. Please contact our guest relations department to further assist with your complaint. experience@southofafrica.com More 

Johannesburg, South Africa
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 4, 2015

We booked 3 family cabanas for my family and the kids between 27-29 December 2015. One of our cabanas was without electricity. The beds were all old and the mattresses uncomfortable and sinking in. We had to try and sleep of the edges of the beds to get a good night's sleep. The stove in one of the cabanas was... More 

Was this review helpful? Yes 1
South_Of_Africa_HQ, Guest Relations Manager at Elephant Springs Hotel & Cabanas, responded to this review

Thank you for your feedback. We apologize for your experience and invite you to contact our guest relations department at experience@southofafrica.co.za to further address your complaint. More 

1 review
4 of 5 stars Reviewed January 3, 2015

We visited Elephant Springs in December with my Brothers and our Sons on a (Boys ll Man ) trip. We occupied two Self Catering Chalets. Very helpful and friendly Staff. Many thanks to you and to The General Manager who also helped us get the appropriate accommodation for the bush life experience we wanted with our boys at one their... More 

Was this review helpful? Yes
South_Of_Africa_HQ, Guest Relations Manager at Elephant Springs Hotel & Cabanas, responded to this review

Dear guest, thank you for taking the time to write about your experience at Elephant Springs. We're delighted to hear that you enjoyed our self-catering Cabanas. We have big plans for these units to enhance our guests' experience and look forward to welcoming you back on your next Boys II Man outing to see these new changes. More 

Sandton, South Africa
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 22, 2014

I booked to stay for 2 nights. The disappointment began after I parked my car and was escorted by the guard to the reception. We went past the dark dingy corridors that was dirty. Finally at the reception at opened on to a busy road. We had booked 2 rooms. The air con in one room did not work, the... More 

Was this review helpful? Yes 4
South_Of_Africa_HQ, Guest Relations Manager at Elephant Springs Hotel & Cabanas, responded to this review

Dear guest, our apologies for your unpleasant experience. We thank you for your feedback and invite you to please contact us at experience@southofafrica.com in order to further assist you. More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 10, 2014

What a surprise? We paid our R600 per person per night not expecting luxury but at least a decent stay where we can wind down after a long day relaxing next to the pool... We were met in the parking lot by noisy taxis and people dancing in the parking lot. We carried our luggage all the way to the... More 

Was this review helpful? Yes 3
South_Of_Africa_HQ, Guest Relations Manager at Elephant Springs Hotel & Cabanas, responded to this review

Our apologies for the inconvenience caused because of the load shedding and water shortages during your stay. These were both matters beyond our control resulting in the problem trying to locate your reservation as well as the lack of water at our hotel. We have put new procedures in place to assist during these types of emergencies that will address... More 

Gauteng
Top Contributor
70 reviews 70 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 15, 2014

Spacious room with a lounge area.Very nice reading lamp at the bed that can bend to your book. Unusual in hotels to find good light to read by. All the hotel programs and an LED TV. The Staff were very friendly and helpful.Breakfast in the morning was excellent. The hotel is just across the road from Forever Resort Warmbaths and... More 

Was this review helpful? Yes 2
South_Of_Africa_HQ, Guest Relations Manager at Elephant Springs Hotel & Cabanas, responded to this review

Thank you for sharing your experience on Trip Advisor. We have put a lot of effort into our establishment with our recent upgrades, and we're thrilled to read that you enjoyed your stay with us. Our location is indeed a great benefit. We are also within a short driving distance of the brand new mall opening in town. We're happy... More 

Darmstadt, Germany
Top Contributor
60 reviews 60 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed September 11, 2014

We wanted to visit the hot springs on our way back to Johannesburg from Marakele. The accommodation at the Aventura Resort at the hot springs was full so we booked at the nearest hotel so we could walk to the hot springs. It was still winter but there was no heating in the room. The plug on the side of... More 

Was this review helpful? Yes 3
South_Of_Africa_HQ, Public Relations Manager at Elephant Springs Hotel & Cabanas, responded to this review

Thank you for your review. Our apologies for your unpleasant experience. Please contact experience@southofafrica.com to further discuss your review. More 

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 29, 2014

I saw a special on Groupon. Had to preorder, so I called the resort to ask when it was going to be valid and gave the gentleman my dates. he did not know, so would get back to me. He later sent an e-mail saying there will be no more specials it was from last year. But quoted me on... More 

Was this review helpful? Yes 2
South_Of_Africa_HQ, Guest Relations Manager at Elephant Springs Hotel & Cabanas, responded to this review

Thank you for your review Lisa Bell. We have reviewed all communication between yourself and the hotel. Our attempts to explain that there is currently no deal for our Cabanas on Groupon has been met with unkind and negative replies. The deal that has been advertised on Groupon is only applicable to our Pool Facing Rooms, Hotel Rooms and Family... More 

Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 29, 2014

I had the displeasure of visiting this terrible establised. My first dissapointment was location, the place is in the middle of town surroundd by taxis and a scarp yard. But that is the least of its problems. It is filthy, I dont think this place could pass a health inspectors check. As we walked in the corridors on the way... More 

Was this review helpful? Yes 4
South_Of_Africa_HQ, Guest Relations Manager at Elephant Springs Hotel & Cabanas, responded to this review

Thank you Shirley for your post. We are sorry that you did not enjoy our establishment and that your expectations were not met. Our self-catering units are equipped with the prescribed kitchenware. We will investigate your feedback regarding housekeeping. Our location is incorrectly listed in your review and we feel is also discriminating in tone when referring to the taxis,... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed June 24, 2014

More than what was ever expected. Big ups to the team at Elephant Springs. Due to the great management and willing to work staff we had the most fantastic experience and will definitely recommend this beautiful little piece of paradise to future guests. From first contact with management we were promised that the team would look after us and this... More 

Was this review helpful? Yes
South O, Guest Relations Manager at Elephant Springs Hotel & Cabanas, responded to this review

Dear Chantel What a delightful review. We're thrilled that you enjoyed your stay with us. We have put an immense amount of effort in to our establishment and our customer service. Our recent renovations have been carefully planned so as to not inconvenience our guests, and despite the maintenance of certain areas taking place during your stay, we are happy... More 

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