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Novotel Milano Malpensa Airport

4.0 of 5
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Via Al Campo, 99, 21010 Cardano al Campo, Italy
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1 room 1 guest
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Novotel Milano Malpensa Airport
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814 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Novotel Milano Malpensa Airport
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 2, 2015 via mobile

If u reach late no food or something to eat.a little Expensive.pickpockets around.far if u dont catch the hotel bus N hard to find solo.n u have to take the train to visit milano with an expensive ticket n last is till23.00 if i remember right.

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malpensa07, Direttore at Novotel Milano Malpensa Airport, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve... More 

Hamburg, Germany
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 30, 2015

Arriving late from London, I stayed in Novotel Malpensa. It is okay to stay here but nothing special. Very rural area and the taxi driver took a fortune to get there from the airport. A shuttle service from the hotel to the airport is available at extra charge. The room was quite small but the staff very friendly and helpful.

Was this review helpful? Yes
malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Client, Novotel Malpensa thanks your for your review. I inform you that our shuttle bus is available from 05 am till 00.45am, every 30 minutes. The cost during this time is € 2.00 per way. Best Regards, Matteo Tognozzi General Manager More 

Kansas City
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 1, 2015

We had a hard time finding this place (should have gotten better directions). It is located in a neighborhood at the edge of a Milan suburb. The layout of the rooms is a bit weird, but that is the fault of the designers of the hotel. The hotel restaurant didn't look all that interesting. We opted for a place down... More 

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Customer, Novotel Malpensa thanks you for taking the time to your review. I ask you to contact me directly to investigate your choice of restaurant. How can I understand from your review, you don't have dinner at our restaurant. I invite you, during your next stay, to dine in the restaurant of our hotel. You'll have to choose from... More 

Western Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 31, 2015

We went to the Novotel for a meal whilst on stop-over for an evening departure from Malpensa. Granted that any wise person would have opted for a local pizzeria, we took the easy option and regretted this. Seriously the worst meal served to us in 6years of annual visits to Italy. Not only seriously overpriced, but seriously bad food. The... More 

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Customer, Novotel Malpensa thanks you for taking the time to your review. I'm really very sorry that the service was not up to your expectations. I'm investigating the incident personally. Our kitchen provides, in addition to an extensive menu from which to choose, just fresh food, freshly prepared. I hope to have you our guest again, to make you... More 

Marietta, Georgia
Level Contributor
101 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
1 of 5 stars Reviewed May 21, 2015

This hotel is in the middle of nowhere, requiring a shuttle to Malpensa Airport and although Milano is in the name, you must take the 10 minute shuttle to the airport (it can take a half hour to get to you) and then a 20 minute walk in the airport to the train and then over an hour on the... More 

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear customer, Novotel Malpensa thanks you for taking the time to your review. I'm really dispiacituo that the stay was not the whole of your liking. I will present to our direction Novotel Italy your reporting about the bathroom door. As you all know the furnishings are decided directly by our head office in France, for all Novotel hotels worldwide.... More 

London, UK
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed May 18, 2015

We booked here because we had a morning flight from Malpensa and had already stayed at Novotel hotels before. This hotel will not disappoint if you are looking for a comfortable room in a location not too far away from the airport. The decor and services are pretty much in line with other Novotel venues; being an 'airport hotel', don't... More 

Was this review helpful? Yes 3
malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Client, Novotel Malpensa thanks you for taking the time to your review. I invite you to contact me directly to investigate your sengalazioni. I personalemente sensitized the reception staff to constantly ask customers at the check in to remind customers to book the shuttle in advance. I hope to have you again our guest to be able to test... More 

Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 10, 2015

I stay the odd night here for work and have found the hotel does everything you'd expect from a chain hotel but doesn't really have much character of its own. Staff are friendly (esp at the bar) but the rooms are all pretty much identical with a very odd corporate art selection and the breakfast leaves a lot to be... More 

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Client, Novotel Milan Malpensa thanks you for taking the time to your review. I am sorry to know that the service at breakfast was not up to your expectations. I invite you, if you want to contact me to learn more feedback that you indicated. Best Regards, Ettore Cavallino More 

Boston, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 25, 2015

Well located airport hotel for those pressed for time and needed to stay close to the airport. Nice service, convenient but paid shuttle bus, quiet and clean rooms, decent breakfast compared to other Italian hotels.

Was this review helpful? Yes
malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Customer, Novotel Milan Malpensa thanks you for taking the time to your review. I am very pleased to know that the stay was to your liking. I hope to have you again our guest. Best Regards, Ettore Cavallino Novotel Milano Malpensa Aeroporto More 

Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 4, 2015

Air condition not working during stay. When complained regarding AC, was told to keep windows open and sleep. Shall require checking with hotel whether basic facilities are working before making bookings.

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes 1
malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Customer, Novotel Milan Malpensa thanks you for taking the time to your review. I inform you that Italian law does not allow us to turn on the air conditioning before the date set by the region. From 1 week to inform you that the air conditioning was turned on. Best Regards, Ettore Cavallino Novotel Milano Malpensa Aeroporto More 

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