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Novotel Milano Malpensa Airport

4.0 of 5
Hotel website
Via Al Campo, 99, 21010 Cardano al Campo, Italy
Novotel Milano Malpensa Airport
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A recent review
3 of 5 stars reviewed 4 days ago
TravelFoucault London, UK
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760 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marietta, Georgia
Top Contributor
100 reviews 100 reviews
32 hotel reviews
96 helpful votes 96 helpful votes
1 of 5 stars Reviewed yesterday NEW

This hotel is in the middle of nowhere, requiring a shuttle to Malpensa Airport and although Milano is in the name, you must take the 10 minute shuttle to the airport (it can take a half hour to get to you) and then a 20 minute walk in the airport to the train and then over an hour on the... More 

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London, UK
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We booked here because we had a morning flight from Malpensa and had already stayed at Novotel hotels before. This hotel will not disappoint if you are looking for a comfortable room in a location not too far away from the airport. The decor and services are pretty much in line with other Novotel venues; being an 'airport hotel', don't... More 

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Contributor
17 reviews 17 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I stay the odd night here for work and have found the hotel does everything you'd expect from a chain hotel but doesn't really have much character of its own. Staff are friendly (esp at the bar) but the rooms are all pretty much identical with a very odd corporate art selection and the breakfast leaves a lot to be... More 

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Client, Novotel Milan Malpensa thanks you for taking the time to your review. I am sorry to know that the service at breakfast was not up to your expectations. I invite you, if you want to contact me to learn more feedback that you indicated. Best Regards, Ettore Cavallino More 

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Well located airport hotel for those pressed for time and needed to stay close to the airport. Nice service, convenient but paid shuttle bus, quiet and clean rooms, decent breakfast compared to other Italian hotels.

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Customer, Novotel Milan Malpensa thanks you for taking the time to your review. I am very pleased to know that the stay was to your liking. I hope to have you again our guest. Best Regards, Ettore Cavallino Novotel Milano Malpensa Aeroporto More 

Dubai, United Arab Emirates
1 review
1 of 5 stars Reviewed April 4, 2015

Air condition not working during stay. When complained regarding AC, was told to keep windows open and sleep. Shall require checking with hotel whether basic facilities are working before making bookings.

Review collected in partnership with Novotel Hotels

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Customer, Novotel Milan Malpensa thanks you for taking the time to your review. I inform you that Italian law does not allow us to turn on the air conditioning before the date set by the region. From 1 week to inform you that the air conditioning was turned on. Best Regards, Ettore Cavallino Novotel Milano Malpensa Aeroporto More 

Top Contributor
157 reviews 157 reviews
37 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed April 3, 2015

My last night in Italy and unfortunately it was a disappointing. I will start with the positive, the hotel is located near the airport and my shuttle service was ok. We ate in the restaurant and it was ok. The staff at the front desk and in the restaurant were friendly and provided good service. The bed was comfortable. Now... More 

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Customer, Novotel Milan Malpensa thanks you for taking the time to your review. I'm really sorry that your stay was not to your liking. I'm investigating personally about what you reported about the room. Definitely will be taking action on the matter, with the person who took care of the cleaning. I hope to have you again our guest... More 

London, United Kingdom
Top Contributor
53 reviews 53 reviews
45 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 21, 2015

OK for airport hotel. I suspect this is one of the most expensive ones around Malpensa, so if one takes that into account there are some shortfalls. No sleepers in the room and none delivered after asking at the reception. I had room service and breakfast, in both cases the food was mediocre. The scrambled eggs was one of the... More 

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Customer, Novotel Malpensa thanks you for taking the time to your review. if you want, I ask you to contact me directly to give me more details concerning your observations. Best Regards, Ettore Cavallino NOVOTEL MILANO MALPENSA AEROPORTO More 

Tychy
Top Contributor
104 reviews 104 reviews
49 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed March 10, 2015 via mobile

I have chosen this hotel due to the fact I was landing in the late evening on Malpensa airport and I must say the location in convenient.However as only I arrived I found it pretty annoying that there is limited parking place for the guests and I had a problem to find any parking spot. The room is nice and... More 

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Client, Novotel Milan Malpensa thanks you for taking the time to your review. I'm glad you enjoyed the room and that our new bed was to your liking. The room assigned to you was an executive room which, with a little supplement, provides in the room Nespresso machine, bathrobe and slippers. Regarding the minibar, I'm sorry but our standard... More 

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