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Novotel Milano Malpensa Airport

4.0 of 5
Hotel website
Via Al Campo, 99, 21010 Cardano al Campo, Italy
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Novotel Milano Malpensa Airport
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A recent review
4 of 5 stars reviewed 1 week ago
IZor7 Launceston, Australia
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Shrewsbury
2 reviews
1 of 5 stars Reviewed 1 week ago

I have stayed here on multiple occasions previously without issue but on my most recent stay it was a shambles. I arrived after a long day at work and flight only to be told that they had no record of my reservation despite it showing in my online account. After waiting 30 minutes and being pushed to the back of... More 

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Client, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This hotel is very poor as the number of staff employed is too low to cope with the workload. This could be a great hotel if staffed properly. The property is quite eye pleasing although the rooms are a little tired. The location is very good for access to Malpensa or businesses in the area. The overall problem with the... More 

Was this review helpful? Yes
malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Client, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Airport shuttle for free! Bar! Clean and comfortable with friendly staff! Fantastic pool! Reliable wifi! Computers in lobby! My favorite place to stay when I am leaving or arriving at Malpensa and need to spend the night because of late or early flights! Airport shuttle operates frequently! Restaurant is delicious as well as breakfast!

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malpensa07, Direttore at Novotel Milano Malpensa Airport, responded to this review

Dear Guest, We thank you to take the time to write a review about Novotel Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager More 

Split, Croatia
Level Contributor
49 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Best hotel near airport, very close to T2. There is great outdoor pool, working until 9pm. Wifi was free and good. Rooms are very comfortable, great bathroom. Very good sleeping quality. Only bad thing is that they charge 2 EUR pro person for 5 minute ride to airport, even for small kids, so for family it is more expensive than... More 

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malpensa07, Direttore at Novotel Milano Malpensa Airport, responded to this review

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

If u reach late no food or something to eat.a little Expensive.pickpockets around.far if u dont catch the hotel bus N hard to find solo.n u have to take the train to visit milano with an expensive ticket n last is till23.00 if i remember right.

Was this review helpful? Yes
malpensa07, Direttore at Novotel Milano Malpensa Airport, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve... More 

Hamburg, Germany
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Arriving late from London, I stayed in Novotel Malpensa. It is okay to stay here but nothing special. Very rural area and the taxi driver took a fortune to get there from the airport. A shuttle service from the hotel to the airport is available at extra charge. The room was quite small but the staff very friendly and helpful.

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Client, Novotel Malpensa thanks your for your review. I inform you that our shuttle bus is available from 05 am till 00.45am, every 30 minutes. The cost during this time is € 2.00 per way. Best Regards, Matteo Tognozzi General Manager More 

Kansas City
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 1, 2015

We had a hard time finding this place (should have gotten better directions). It is located in a neighborhood at the edge of a Milan suburb. The layout of the rooms is a bit weird, but that is the fault of the designers of the hotel. The hotel restaurant didn't look all that interesting. We opted for a place down... More 

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Customer, Novotel Malpensa thanks you for taking the time to your review. I ask you to contact me directly to investigate your choice of restaurant. How can I understand from your review, you don't have dinner at our restaurant. I invite you, during your next stay, to dine in the restaurant of our hotel. You'll have to choose from... More 

Western Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 31, 2015

We went to the Novotel for a meal whilst on stop-over for an evening departure from Malpensa. Granted that any wise person would have opted for a local pizzeria, we took the easy option and regretted this. Seriously the worst meal served to us in 6years of annual visits to Italy. Not only seriously overpriced, but seriously bad food. The... More 

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Customer, Novotel Malpensa thanks you for taking the time to your review. I'm really very sorry that the service was not up to your expectations. I'm investigating the incident personally. Our kitchen provides, in addition to an extensive menu from which to choose, just fresh food, freshly prepared. I hope to have you our guest again, to make you... More 

Marietta, Georgia
Level Contributor
101 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
1 of 5 stars Reviewed May 21, 2015

This hotel is in the middle of nowhere, requiring a shuttle to Malpensa Airport and although Milano is in the name, you must take the 10 minute shuttle to the airport (it can take a half hour to get to you) and then a 20 minute walk in the airport to the train and then over an hour on the... More 

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear customer, Novotel Malpensa thanks you for taking the time to your review. I'm really dispiacituo that the stay was not the whole of your liking. I will present to our direction Novotel Italy your reporting about the bathroom door. As you all know the furnishings are decided directly by our head office in France, for all Novotel hotels worldwide.... More 

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