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Novotel Milano Malpensa Airport

4.0 of 5
Hotel website
Via Al Campo, 99, 21010 Cardano al Campo, Italy
Novotel Milano Malpensa Airport
Best prices for: 1 room 1 guest
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A recent review
4 of 5 stars reviewed 3 weeks ago
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748 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
1 review
1 of 5 stars Reviewed 2 weeks ago

Air condition not working during stay. When complained regarding AC, was told to keep windows open and sleep. Shall require checking with hotel whether basic facilities are working before making bookings.

Review collected in partnership with Novotel Hotels

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Top Contributor
157 reviews 157 reviews
37 hotel reviews
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My last night in Italy and unfortunately it was a disappointing. I will start with the positive, the hotel is located near the airport and my shuttle service was ok. We ate in the restaurant and it was ok. The staff at the front desk and in the restaurant were friendly and provided good service. The bed was comfortable. Now... More 

Was this review helpful? Yes 2
London, United Kingdom
Top Contributor
53 reviews 53 reviews
45 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

OK for airport hotel. I suspect this is one of the most expensive ones around Malpensa, so if one takes that into account there are some shortfalls. No sleepers in the room and none delivered after asking at the reception. I had room service and breakfast, in both cases the food was mediocre. The scrambled eggs was one of the... More 

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Customer, Novotel Malpensa thanks you for taking the time to your review. if you want, I ask you to contact me directly to give me more details concerning your observations. Best Regards, Ettore Cavallino NOVOTEL MILANO MALPENSA AEROPORTO More 

Tychy
Top Contributor
103 reviews 103 reviews
48 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed March 10, 2015 via mobile

I have chosen this hotel due to the fact I was landing in the late evening on Malpensa airport and I must say the location in convenient.However as only I arrived I found it pretty annoying that there is limited parking place for the guests and I had a problem to find any parking spot. The room is nice and... More 

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Client, Novotel Milan Malpensa thanks you for taking the time to your review. I'm glad you enjoyed the room and that our new bed was to your liking. The room assigned to you was an executive room which, with a little supplement, provides in the room Nespresso machine, bathrobe and slippers. Regarding the minibar, I'm sorry but our standard... More 

Chandigarh
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 25, 2015

We started our summer vacation in Milan and this Novotel was wonderfully close located to the Milan Airport. It has convenient shuttles to and from the airport and can work wonderfully as a transit hotel for Milan Airport. Just be sure to make shuttle reservations well in advance. They tend to be filled out pretty quick. We had to take... More 

Was this review helpful? Yes 2
malpensa07, Direttore generale at Novotel Milano Malpensa Airport, responded to this review

Dear Customer, Thank you for taking the time to your review. I am very glad that our service was up to your expectations. I hope I can get back our guest! Best Regards Ettore Cavallino More 

Madrid, Spain
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 24, 2015

I landed at Malpensa at 11:10 PM I called them to tell that I need a pick up from terminal 2, they told me to wait till 11:45, fair enough, I thought at 11:50 the shuttle was not there yet had to call them, the guy at reception (very kind, btw, I have to admit it) told me that he... More 

Was this review helpful? Yes 1
malpensa07, Direttore generale at Novotel Milano Malpensa Airport, responded to this review

Dear Customer, Thank you for taking the time to your review. I'm sorry you waited our shuttle. Our service is on request but always on time. I hope to have you again our guest to be able to change your idea for this service. Best Regards, Ettore Cavallino More 

Coolum Beach, Australia
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 7, 2015

The convenience of being 15min to terminal 1. We dropped off our rental car the night before and caught the shuttle to the Novotel. Be aware that you have to walk to the outside of door 10 of Arrivals to catch the shuttle. No longer free - charge €2 per person. Times are not reliable and we had to wait... More 

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Client, thank you for taking the time to your review. I am sorry that you had to wait for our shuttle to the airport. As you know, and also indicated on various Internet sites, is on request and every 30 minutes. The pick-up point is the only point where the various hotels shuttle bus can stop. For what concerns... More 

Bursa, Türkiye
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 30, 2015

It was a very good experience for me to stay at Novotel Milano Malpensa Airport. Indeed a very practical with a distance close to Malpensa Airport but the most attraction is the room and, the restaurant. Anything was well thought at the room and need nothing more. Especially well designed for travelers...restaurant serves good meal and, wine also. Waiters are... More 

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malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ettore Cavallino More 

Sydney, Australia
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 15, 2015 via mobile

We stayed here for one night before flying the long haul back to Australia. We came from Florence so swapped trains in Milan to make it to the accommodation. Once we arrives we realized that the hotel was a little out from the airport vicinity so we had to get a cab. The cab driver refused to put his meter... More 

Was this review helpful? Yes 1
malpensa07, General Manager at Novotel Milano Malpensa Airport, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. Best Regards, Ettore Cavallino More 

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