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All 6 Labrador accommodations

Sandcastles on the Broadwater

4.0 of 5 Condominium   |   392-398 Marine Parade (entrance off Parker St), Labrador, Queensland 4215, Australia
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A recent review
5 of 5 stars reviewed 1 week ago
Janet M
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64 people have reviewed this hotel

Traveler rating
    26
    23
    5
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    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
2 reviews
5 of 5 stars Reviewed 1 week ago

Just checked out of Sandcastles.. it's been a fantastic weekend in a three bedroom apartment with family! GREAT view, GREAT staff and a very tidy well thought out apartment.. Thank you Sandcastles we will be back!

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Good morning Janet M Thank you for sharing your feedback with us and Trip Advisor. All our spacious apartments at Sandcastles on the Broadwater are self-contained and well equipped with kitchen and laundry amenities that provide our guests with everything they need to have a comfortable and enjoyable stay. We are also lucky enough to be situated across from the... More

Perth Australia
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Loved our stay at the sancastles, we needed to be close to Super sports centre at runaway bay and it was a good choice, we even walked from there one morning. Watched the marathon from our balcony. We had a 3 bedroom with a rooftop spa. The roof area was a treat, I could have stayed there all day on... More

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Good afternoon Meljup It always brings us great joy when we receive such wonderful reviews! it truly is very rewarding to our team and motivates us even further to deliver better results. Thank you for sharing your feedback with us and the Trip Advisor community. All of our self-contained apartments are designed purely for the comfort of our guests and... More

Toowoomba, Australia
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for a week in June. Good points: outstanding service, nothing was too much trouble for staff. Location was good also, close enough to everything on the coast, but also far enough away. Not so good points: no free wifi. Road noise. Apartments need a refresh.

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Good afternoon Ian D, Thanks for taking the time to leave feedback. I do apologise that you were not notified of our free wifi around the pool and bbq area. We pride ourselves on maintaining a fresh and clean resort and are currently under going room upgrades. We do hope you choose Sandcastles on the Broadwater when staying on the... More

Coffs Harbour, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2014

This was the first time we had stayed at Sandcastles - and we'll be back! The staff went beyond their position to ensure our son had a memorable birthday by surpriseing him with a cake in our apartment. It was a very thoughtful gesture and greatly appeciated. The rooms were clean, location was fantastic with water views and was excellent... More

Was this review helpful? Yes 1
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Hi Sandi P, Sandcastles are so pleased your son enjoyed his special birthday with us. We pride ourselves on making our guests as comfortable as possible. Next time you are on the Gold Coast you may want to use your return 10% discount. You may even have time to go and feed the pelicans at the Broadwater. Regards Tracy -... More

Port Stephens
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2014

We have stayed at Sandcastles 3 times now in as many years.Firstly,it's nice to see a business that re-invests its money into renovating and refurbishing to keep up with the times and to make it a beautiful place to stay.The staff have always been friendly and have met our requests on every stay,the rooms are very clean including the amenities.The... More

Was this review helpful? Yes 2
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Giancarlo05, I was delighted to read your comments about the high level of service you experienced and the friendliness of our staff. We pride ourselves upon these features here at Sandcastles on the Broadwater. There are so many local activities for the children and of course our wonderful pool. The restaurants are also a nice stroll along the Broadwater... More

Penguin, Australia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 30, 2014

What an absolutely awsome place to stay . The staff were great they went over and above what was needed which was great . Such a cheery nice place to stay with super clean well appointed accommodation and facilities . Sandcastles is by far the best family accommodation we have ever stayed at and so close to all theme parks... More

Was this review helpful? Yes 1
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Nigel C, Thank you for taking the time to offer us your feedback following your stay with us. I know you spent many hours looking at all the accommodation options the Gold Coast has to offer and it was is a pleasure to know that you had a wonderful experience at Sandcastles. All our three bedroom spa apartments have... More

Brisbane
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2013

After a very emotional rollercoaster of a week for my partner and I, It was great to be welcomed with laughter and a smile by our hosts. At no point was anything to much of a problem or a hassle. The accomodation is of a high standard and the settings around the hotel are very tropical and well maintained. For... More

Was this review helpful? Yes 1
Lilydale, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 14, 2013

This was a great apartment for us a we enjoyed a week in Queensland 'doing' the Parks. The kids were in the pool at 7am every morning and again after we returned from our daily activities. The apartment was clean but needs to have some maintenance done on the showers. The kitchen was well equipped, would have liked to have... More

Was this review helpful? Yes 1
Toowoomba, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 6, 2013

The worst thing you can find in your bed and spa is what appears to be pubic hair. That's what we discovered in the main bed on the pillows and sheets - which begs the question, when were the sheets changed, and the spa was full of curly litle hairs, plus some long ones, so it was definitely NOT cleaned.... More

Was this review helpful? Yes 1
Brisbane
Top Contributor
72 reviews 72 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 3, 2013

Stayed in a 3 bedroom apartment for 3 nights during the school holidays. The unit was very spacious with main bedroom, e suite and walk in robe upstairs. Also a deck off the main bedroom with a corner spa. Downstairs a large living area, dining area, full kitchen, 2 bedrooms ( fans only) and a bathroom and toilet. Another large... More

Was this review helpful? Yes 1
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Additional Information about Sandcastles on the Broadwater

Address: 392-398 Marine Parade (entrance off Parker St), Labrador, Queensland 4215, Australia
Location: Australia > Queensland > Gold Coast > Labrador
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sandcastles on the Broadwater 4*
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Also Known As:
Sandcastles On The Broadwater Hotel Labrador
Sandcastles On The Broadwater Labrador, Gold Coast, Australia

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Class
Number of rooms
50

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