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All 6 Labrador accommodations

Sandcastles on the Broadwater

4.0 of 5 Condominium   |   392-398 Marine Parade (entrance off Parker St), Labrador, Queensland 4215, Australia
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Sandcastles on the Broadwater
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A recent review
4 of 5 stars reviewed 2 weeks ago
Nathan L Landsborough, Australia
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85 reviews from our community

Traveler rating
    34
    31
    7
    8
    5
See reviews for
50
9
Solo
0
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (13)
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    (18)
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    (25)
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    (29)
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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Very nice pool, room size very good, beds very hard and uncomfortable,pillows too flat , no cushions on the couch, very dangerous and slippery tiles when wet, stairs every were you go, wouldnt stay their again ants on the floor and in some beds

Was this review helpful? Yes 2
Landsborough, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Love it, have been before and will stay there again . Great pool area . Fantastic for kids. Great value too. Spa on balcony. Clean rooms and well maintained facilities. Located opposite parks on the broadwater.

Was this review helpful? Yes 2
Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2015

We traveled from the UK as a family (2 adults / 3 children) and stayed in one the of the three bed spa apartments. We didn't really know the area before we visited but were recommended to stay at this end of town. This was a good recommendation and the location was perfect for us for a number of reasons.... More 

Was this review helpful? Yes 1
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Alistair B, Thank you for sharing your feedback with us and the Trip Advisor community. When we receive such positive feedback, it truly is very rewarding to our team and motivates us even further to deliver better results. With out doubt your comments have put a smile on all the staff at Sandcastles who work tirelessly to make everyone's... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2015

After traveling for two days we were greeted by the incredibly friendly helpful staff who made sure our whole experience in Queensland was one to remember. Our three bedroom apartment fully equipped with laundry and spa on upstairs balcony was always a pleasure to return to after a day out. Thank You Sandcastles on Broadwater!

Was this review helpful? Yes 1
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Kazzatanner Thank you for posting your kind review. It is truly pleasing to read that you found all aspects of your stay with us both comfortable and enjoyable. Your comments regarding the friendly and efficient service you received from our staff have been passed on with thanks. I am also glad to read that you were able to explore... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 7, 2015 via mobile

The three bedroom, two storey room with spa on the veranda was amazing. The pool was gorgeous and the BBQ facilities were all that you'd need, however one particular staff member could use an updated customer service course. On several occasions she was rude and unhelpful.

Was this review helpful? Yes 3
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Rebecca N Thank you for taking the time to post your review on Tripadvisor. All our spacious apartments at Sandcastles on the Broadwater are self-contained and well equipped with kitchen and laundry amenities that provides our guests with everything they need to have a comfortable and enjoyable stay. Furthermore the spa pool on the top balcony of our three... More 

Emerald
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 18, 2014

These apartments were in a good location and were of a good size unfortunately the Housekeeping team let them down on this occasion it has a resort style pool games room and sizeable barbecue area and onsite gym

Was this review helpful? Yes 1
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear The Gypsies 4720 Thank you for taking the time to provide us with your comments on your recent stay at Sandcastles on the Broadwater. Our resort is in a perfect location, nice and close to all that the Gold Coast has to offer. Our apartments are spacious with plenty of room in the living/dining room, a home away from... More 

Pasir Ris, null, Singapore
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2014

My family and I was there for 3 weeks from 14th to 21st Dec. We rented a 3 bedroom apartment facing the Broadwater. The apartments are clean and very well maintained. We really loved the place and my kids really enjoy their stay there. I find Sandcastles location is strategic. Its in the centre where its easy to travel to... More 

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Azhar Yati Thank you so much for your wonderful review. I am delighted to read you enjoyed everything from the location, cleanliness of the rooms and of course our wonderful staff. Being only 7km away from Surfers Paradise makes Sandcastles the perfect place to stay, close enough to enjoy without the hustle and bustle. I hope your family managed... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 17, 2014

The room was excellent and was very impressed with what they gave you in the room. The staff were very courteous and funny. The only problem was could hear the road from the room and I believe that was because I'm not use to being near a busy road at night as my street is pretty quite during those times.... More 

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Mick T, Thank you for posting your kind review. It is truly pleasing to read that you found all aspects of your stay with us both comfortable and enjoyable. Your comments regarding the friendly and efficient service you received have been passed on to our staff with thanks. We look forward to welcoming you back in the warmer weather... More 

Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 16, 2014

Sandcastles is a great place for families. Our room was a beachfront and poolside room- the road was loud in the lounge area but with the double glazed doors closed you could not hear much- though this did not make sitting on the deck easy- in fact we did not do it once during our stay. Kitchen was equipped but... More 

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Exchequer, Thank you for taking the time to complete the Tripadvisor response and sharing your experience with us. We appreciate your feedback regarding the kitchen not being fully equipped, dishwasher not cleaning the dishes and assure you that all aspects have been reviewed with our Housekeeping and Maintenance Standards, to prevent this incident from repeating itself. Our bedrooms in... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2014

Sandcastle is great,staff are very friendly and very very helpful. The apartments are spacious and live up to the exception from the web site. Its helpful the bus stop is righ at front,great pizza just around the corner at Pizza Face. Would stay again no worries.

Was this review helpful? Yes 1
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Lara S Thank you for posting your kind review. It is truly pleasing to read that you found all aspects of your stay with us both comfortable and enjoyable. We have received many positive comments on the spaciousness of our apartments, they are certainly a home away from home. We are very committed to maintaining our good service and... More 

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Additional Information about Sandcastles on the Broadwater

Address: 392-398 Marine Parade (entrance off Parker St), Labrador, Queensland 4215, Australia
Location: Australia > Queensland > Gold Coast > Labrador
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sandcastles on the Broadwater 4*
Number of rooms: 50
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Also Known As:
Sandcastles On The Broadwater Hotel Labrador
Sandcastles On The Broadwater Labrador, Gold Coast, Australia

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