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All 6 Labrador accommodations

Sandcastles on the Broadwater

4.0 of 5 Condominium   |   392-398 Marine Parade (entrance off Parker St), Labrador, Queensland 4215, Australia
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Sandcastles on the Broadwater
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A recent review
5 of 5 stars reviewed 1 week ago
Challengept
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72 reviews from our community

Traveler rating
    30
    26
    5
    6
    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

We recently stayed at sandcastles for 10 days and we loved it!!! Fantastic service from the ladies at reception, great accommodation and would highly recommend to anyone that has children! Far enough but close enough from busy surfers, close to supermarket, theme parks, shopping outlets and the best sushi train according to my kids!! Thanks again for a fantastic holiday

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Challengept When we receive such positive feedback, it truly is very rewarding to our team and motivates us even further to deliver better results. Our personal thanks for pointing some good benefits of our resort : • Convenience to shops and transport (Bus out front of resort) • Close to all theme parks • Great location All of our... More

Palmerston, Northern Territory, Australia
1 review
4 of 5 stars Reviewed 1 week ago

we stayed for 4 nights as we had a wedding to attend. After having a major wardrobe mal function 30 mins before i was to be at the wedding, the people in reception went above and beyond to help me- even letting me borrow a dress! The pool area is lovely as is the surroundings. we had a great stay-... More

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Jennifer S Thank you for taking the time to write a review of your recent stay with us. Your review put a huge smile on my face. It is always our goal to provide our guests with an exceptional experience from start to finish. I appreciate your mention of our pool area and great surroundings. There are many choices... More

Toowoomba, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Our experience at Sandcastles on the Broadwater didn't start well... the room we booked had "partial ocean views" in the description but the room we got was in a dingy corner of the garden, with no views at all! The bed was atrociously uncomfortable, with noisy inner springs, pillows flat and loud drainage sounds, right beside our bedhead, every time... More

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Okker57 Thank you for taking the time to complete the Tripadvisor response and sharing your experience with us. I apologise that your stay was not as you had expected from the description provided by the wholesaler you booked through. I have since been in touch with the wholesale and have asked for the partial ocean view description to be... More

Brisbane
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 13, 2014

We booked a two night stay at the Sandcastle on Broadwater. The location was great, close to a variety of restaurants within walking distance. Upon booking in the receptionist was helpful, courteous and a pleasure to deal with. Once entering the accommodation (apartment 217) we were greeted with smell of stinky, stale urine. We contacted after hours reception and the... More

Was this review helpful? Yes 1
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Shawnni 71, Thank you for taking the time to complete the Tripadvisor response and sharing your experience with us. I apologise that your recent stay was not satisfactory and appreciate your feedback. Everything we do at Sandcastles on the Broadwater is aimed at providing our guests with an excellent experience. I have shared your issues with the team and... More

Canberra, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2014

Our family, mum, dad and 2 young adult daughters enjoyed 5 fabulous nights in July. Our 2 bedroom, 2 bathroom apartment was spacious, comfortable and clean. The staff were friendly and extremely helpful. We enjoyed use of the pool and BBQs. We booked direct with Sandcastles and got a great price. I would certainly rebook next time we are in... More

Was this review helpful? Yes 1
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear dDean0 Thank you for posting your kind review. It is truly pleasing to read that you found all aspects of your stay with us both comfortable and enjoyable. All our spacious apartments at Sandcastles are self-contained and well equipped with kitchen and laundry amenities that provides our guests with everything they need to have a comfortable and enjoyable stay.... More

Tamworth, Australia
Top Contributor
137 reviews 137 reviews
21 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed August 5, 2014

Book a apartment with 2 bedroom, the building is kinda worn out due to its age, but the interior is in good living condition and clean. 2 toilets to save all the fighting over the toilets. Kitchen is well equipped. Balcony which overlooks the swimming pool. BBQ facilities are clean. Carpark is secured and parking lot are big for a... More

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear XavierShoot Thank you for leaving us your kind feedback on Trip Advisor following your stay at "Sandcastles on the Broadwater". I am pleased that you enjoyed your stay, the location of the resort situated within the Broadwater Precinct and the wonderful array of restaurants within walking distance or a short car ride to Harbour Town for all your shopping... More

1 review
5 of 5 stars Reviewed August 5, 2014

We have been to the Gold Coast many times and have stayed in various parts of the Gold Coast. We stayed at the Sandcastles on the Broadwater in July 2014 and it was the best apartment we have stayed in, ever! The 3 bedroom apartment was clean and the beds were the best I had ever slept on in a... More

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Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Liz F Thank you for posting your kind review. I am truly pleased to read that you loved your recent stay with us, I will pass your comments on to the wonderful staff . My apologies you were not made aware of the free wifi around the pool area, I will speak to the staff about making guests aware... More

Slacks Creeks
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 1, 2014

We had a three night stay in a one bedroom apartment on the second floor. As my wife is unwell and I have a mild disability, we were unsure about Sandcastles being walk-up accommodation, but we had no problems. Hand rails and places to stop and rest on the landings if needed - perhaps a chair would be a nice... More

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Peter S Thank you for posting your kind review. It is truly pleasing to read that you found all aspects of your stay with us both comfortable and enjoyable. Your comments regarding the friendly and efficient service you received as well as the high standard of cleaning in your apartment has been passed on to our staff with thanks.... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 19, 2014

Just checked out of Sandcastles.. it's been a fantastic weekend in a three bedroom apartment with family! GREAT view, GREAT staff and a very tidy well thought out apartment.. Thank you Sandcastles we will be back!

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Good morning Janet M Thank you for sharing your feedback with us and Trip Advisor. All our spacious apartments at Sandcastles on the Broadwater are self-contained and well equipped with kitchen and laundry amenities that provide our guests with everything they need to have a comfortable and enjoyable stay. We are also lucky enough to be situated across from the... More

Perth Australia
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 13, 2014

Loved our stay at the sancastles, we needed to be close to Super sports centre at runaway bay and it was a good choice, we even walked from there one morning. Watched the marathon from our balcony. We had a 3 bedroom with a rooftop spa. The roof area was a treat, I could have stayed there all day on... More

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Good afternoon Meljup It always brings us great joy when we receive such wonderful reviews! it truly is very rewarding to our team and motivates us even further to deliver better results. Thank you for sharing your feedback with us and the Trip Advisor community. All of our self-contained apartments are designed purely for the comfort of our guests and... More

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Additional Information about Sandcastles on the Broadwater

Address: 392-398 Marine Parade (entrance off Parker St), Labrador, Queensland 4215, Australia
Location: Australia > Queensland > Gold Coast > Labrador
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sandcastles on the Broadwater 4*
Number of rooms: 50
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Also Known As:
Sandcastles On The Broadwater Hotel Labrador
Sandcastles On The Broadwater Labrador, Gold Coast, Australia

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