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All 6 Labrador accommodations

Sandcastles on the Broadwater

4.0 of 5 Condominium   |   392-398 Marine Parade (entrance off Parker St), Labrador, Queensland 4215, Australia
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Sandcastles on the Broadwater
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A recent review
3 of 5 stars reviewed 6 days ago
TheGypsies4720 Emerald
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80 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Emerald
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

These apartments were in a good location and were of a good size unfortunately the Housekeeping team let them down on this occasion it has a resort style pool games room and sizeable barbecue area and onsite gym

Was this review helpful? Yes 1
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear The Gypsies 4720 Thank you for taking the time to provide us with your comments on your recent stay at Sandcastles on the Broadwater. Our resort is in a perfect location, nice and close to all that the Gold Coast has to offer. Our apartments are spacious with plenty of room in the living/dining room, a home away from... More 

Pasir Ris, null, Singapore
1 review
5 of 5 stars Reviewed 1 week ago

My family and I was there for 3 weeks from 14th to 21st Dec. We rented a 3 bedroom apartment facing the Broadwater. The apartments are clean and very well maintained. We really loved the place and my kids really enjoy their stay there. I find Sandcastles location is strategic. Its in the centre where its easy to travel to... More 

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Azhar Yati Thank you so much for your wonderful review. I am delighted to read you enjoyed everything from the location, cleanliness of the rooms and of course our wonderful staff. Being only 7km away from Surfers Paradise makes Sandcastles the perfect place to stay, close enough to enjoy without the hustle and bustle. I hope your family managed... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

The room was excellent and was very impressed with what they gave you in the room. The staff were very courteous and funny. The only problem was could hear the road from the room and I believe that was because I'm not use to being near a busy road at night as my street is pretty quite during those times.... More 

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Mick T, Thank you for posting your kind review. It is truly pleasing to read that you found all aspects of your stay with us both comfortable and enjoyable. Your comments regarding the friendly and efficient service you received have been passed on to our staff with thanks. We look forward to welcoming you back in the warmer weather... More 

Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Sandcastles is a great place for families. Our room was a beachfront and poolside room- the road was loud in the lounge area but with the double glazed doors closed you could not hear much- though this did not make sitting on the deck easy- in fact we did not do it once during our stay. Kitchen was equipped but... More 

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Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Exchequer, Thank you for taking the time to complete the Tripadvisor response and sharing your experience with us. We appreciate your feedback regarding the kitchen not being fully equipped, dishwasher not cleaning the dishes and assure you that all aspects have been reviewed with our Housekeeping and Maintenance Standards, to prevent this incident from repeating itself. Our bedrooms in... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2014

Sandcastle is great,staff are very friendly and very very helpful. The apartments are spacious and live up to the exception from the web site. Its helpful the bus stop is righ at front,great pizza just around the corner at Pizza Face. Would stay again no worries.

Was this review helpful? Yes 1
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Lara S Thank you for posting your kind review. It is truly pleasing to read that you found all aspects of your stay with us both comfortable and enjoyable. We have received many positive comments on the spaciousness of our apartments, they are certainly a home away from home. We are very committed to maintaining our good service and... More 

Senior Contributor
37 reviews 37 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 9, 2014

Up from NSW for the school holidays and looking for a cheaper motel experience. Self contained with a bedroom for us adults with a room with 2 single beds for the kids. Nice lounge area and kitchenette that did the trick as most days we were out and easy to have breakfast in the room. At night it was a... More 

Was this review helpful? Yes 1
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Shannon R Thank you for taking the time to write your review of your visit at Sandcastles on the Broadwater. I appreciate your mention of our great location. There are many choices for dining in the area should one choose to leave their car with us and take a leisurely stroll down the Broadwater where all price budgets are... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 4, 2014

I recently stayed at Sandcastles with my husband and two children. Must say it is probably one of the cleanest apartments we have ever stayed in! The pool and gardens are lovely too. Reception staff were very friendly and helpful. We would definitely stay there again, I should mention that there is no lifts so anyone who couldn't get up... More 

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear TrinaLoui Thank you for your recent review of Sandcastles on the Broadwater. I am delighted to know that you enjoyed every aspect of your stay, from the cleanliness of the apartments, beautiful gardens to the pool and amenities. What means the most to me is to read that you received wonderful service from all of our team members, who... More 

1 review
5 of 5 stars Reviewed October 9, 2014 via mobile

We recently stayed at sandcastles for 10 days and we loved it!!! Fantastic service from the ladies at reception, great accommodation and would highly recommend to anyone that has children! Far enough but close enough from busy surfers, close to supermarket, theme parks, shopping outlets and the best sushi train according to my kids!! Thanks again for a fantastic holiday

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Challengept When we receive such positive feedback, it truly is very rewarding to our team and motivates us even further to deliver better results. Our personal thanks for pointing some good benefits of our resort : • Convenience to shops and transport (Bus out front of resort) • Close to all theme parks • Great location All of our... More 

Palmerston, Northern Territory, Australia
1 review
4 of 5 stars Reviewed October 8, 2014

we stayed for 4 nights as we had a wedding to attend. After having a major wardrobe mal function 30 mins before i was to be at the wedding, the people in reception went above and beyond to help me- even letting me borrow a dress! The pool area is lovely as is the surroundings. we had a great stay-... More 

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Jennifer S Thank you for taking the time to write a review of your recent stay with us. Your review put a huge smile on my face. It is always our goal to provide our guests with an exceptional experience from start to finish. I appreciate your mention of our pool area and great surroundings. There are many choices... More 

Toowoomba, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 6, 2014

Our experience at Sandcastles on the Broadwater didn't start well... the room we booked had "partial ocean views" in the description but the room we got was in a dingy corner of the garden, with no views at all! The bed was atrociously uncomfortable, with noisy inner springs, pillows flat and loud drainage sounds, right beside our bedhead, every time... More 

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Okker57 Thank you for taking the time to complete the Tripadvisor response and sharing your experience with us. I apologise that your stay was not as you had expected from the description provided by the wholesaler you booked through. I have since been in touch with the wholesale and have asked for the partial ocean view description to be... More 

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Additional Information about Sandcastles on the Broadwater

Address: 392-398 Marine Parade (entrance off Parker St), Labrador, Queensland 4215, Australia
Location: Australia > Queensland > Gold Coast > Labrador
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sandcastles on the Broadwater 4*
Number of rooms: 50
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Also Known As:
Sandcastles On The Broadwater Hotel Labrador
Sandcastles On The Broadwater Labrador, Gold Coast, Australia

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