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Sandcastles on the Broadwater

392-398 Marine Parade (entrance off Parker St), Labrador, Queensland 4215, Australia
Hotel amenities
Sandcastles on the Broadwater
Best prices for: 1 room 1 guest
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A recent review
3 of 5 stars reviewed 2 weeks ago
andersdavo
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89 reviews from our community

Traveler rating
    35
    33
    8
    8
    5
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53
10
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2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (89)
  • Mar-May only
    (18)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (29)
All months
1 review
3 of 5 stars Reviewed 2 weeks ago

Noisy, construction workers next door start at 630am!! Low quality bedding. Nice pool, spa, location,tropical gardens. Good playground across the highway! The highway is very noisy. Only serviced every 7 days. No free wifi in room. No foxtel.

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear andersdavo Thank you for choosing to stay with us, we are sorry that you were not completely satisfied with your stay. All our apartments do have foxtel, we offer sports channels, movies. There should have been a compendium in the room showing you how to access our pay tv channels. Wifi is not free in the rooms but we... More 

Brisbane, Queensland, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

First time we have stayed here, and would definitely come back again, our room was right beside the pool on the first floor with our balcony looking out to the beach. Our first day we relaxed by the pool and then hired the bikes they had available and biked all the way to Sea World, which was the route recommended... More 

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Celeste E, Thank you for taking the time to provide us with your comments on your recent stay here at Sandcastles on the Broadwater. I am delighted to know that you enjoyed every aspect of your stay, from the beautiful setting, to the pool and BBQ area. Hiring of our bikes is a great way of seeing what the... More 

Greater Wellington, New Zealand
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

we stayed at sandcastles on brtoadwater for 7 weeks 2 years ago it was clean tidy great staff great location nice and close to the beach attractions and shopping really enjoyed our stay was abit noisy at time but it was the christmas hoilday and there were alot of people but would stay again

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear 709charliebrown Thank you for staying with us at Sandcastles on the Broadwater and sharing your review. We are delighted to hear that you enjoyed your stay, the cleanliness of our resort and the magnificent Broadwater views. Christmas is certainly our busiest time of the year at Sandcastles so it can get a little noisy after everyone heads back to... More 

Melbourne, Australia
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the second time we have stayed at the Sandcastles resort and we would definitely stay there again. We had the three bedroom apartment which consisted of 2 floors, 3 bedrooms, 2 bathrooms, kitchen and 2 balconies (one being so big you could host a party there). Our room overlooked the pool and the beach and it was close... More 

Was this review helpful? Yes 1
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear mattandben Thank you for staying with us and for taking the time to share your detailed review. We are happy to learn that you loved your stay and your treats on arrival.The views are certainly magnificent from the three bedroom spa balcony and yes the balconies are certainly spacious. Our staff are very appreciative of your praises, and they... More 

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2015

This was the second time we stayed here, and found the staff to be very warm, friendly and helpful. In particular we found the acting Manager to be "awesome" in her manner and going out of her way to help us out. The room and facilities were of the great standard that we remembered from our previous stay. Well done... More 

Was this review helpful? Yes
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Dagobah69 Thank you for staying with us as a repeat guest and for sharing your review. We are absolutely delighted to hear that you had a wonderful stay and that you enjoyed our clean spacious rooms and our wonderful facilities. Susy (acting manager) is truly honored by your kind words and thrilled to know she made your stay special... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 19, 2015

Very nice pool, room size very good, beds very hard and uncomfortable,pillows too flat , no cushions on the couch, very dangerous and slippery tiles when wet, stairs every were you go, wouldnt stay their again ants on the floor and in some beds

Was this review helpful? Yes 1
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear rudyjude00 Thank you for taking the time to write a review about your recent stay here at Sandcastles on the Broadwater. We appreciate your feedback, and we are very sorry you were unhappy with the firmness of your bed and flat pillows, we wish you had mentioned this to our staff and we could have addressed these issues for... More 

Landsborough, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 14, 2015

Love it, have been before and will stay there again . Great pool area . Fantastic for kids. Great value too. Spa on balcony. Clean rooms and well maintained facilities. Located opposite parks on the broadwater.

Was this review helpful? Yes 2
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Nathan L Thank you for staying with us again and for sharing your review. We are thrilled to learn that you continue to be impressed with your experience here! It is wonderful that you enjoyed our clean facilities, the pool is always a hit with the children along with the wonderful Broadwater. We look forward to having the pleasure... More 

Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2015

We traveled from the UK as a family (2 adults / 3 children) and stayed in one the of the three bed spa apartments. We didn't really know the area before we visited but were recommended to stay at this end of town. This was a good recommendation and the location was perfect for us for a number of reasons.... More 

Was this review helpful? Yes 1
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Alistair B, Thank you for sharing your feedback with us and the Trip Advisor community. When we receive such positive feedback, it truly is very rewarding to our team and motivates us even further to deliver better results. With out doubt your comments have put a smile on all the staff at Sandcastles who work tirelessly to make everyone's... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2015

After traveling for two days we were greeted by the incredibly friendly helpful staff who made sure our whole experience in Queensland was one to remember. Our three bedroom apartment fully equipped with laundry and spa on upstairs balcony was always a pleasure to return to after a day out. Thank You Sandcastles on Broadwater!

Was this review helpful? Yes 1
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Kazzatanner Thank you for posting your kind review. It is truly pleasing to read that you found all aspects of your stay with us both comfortable and enjoyable. Your comments regarding the friendly and efficient service you received from our staff have been passed on with thanks. I am also glad to read that you were able to explore... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 7, 2015 via mobile

The three bedroom, two storey room with spa on the veranda was amazing. The pool was gorgeous and the BBQ facilities were all that you'd need, however one particular staff member could use an updated customer service course. On several occasions she was rude and unhelpful.

Was this review helpful? Yes 3
Tracy H, Manager at Sandcastles on the Broadwater, responded to this review

Dear Rebecca N Thank you for taking the time to post your review on Tripadvisor. All our spacious apartments at Sandcastles on the Broadwater are self-contained and well equipped with kitchen and laundry amenities that provides our guests with everything they need to have a comfortable and enjoyable stay. Furthermore the spa pool on the top balcony of our three... More 

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