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InterContinental Sanctuary Cove Resort

Certificate of Excellence
4.5 of 5
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Manor Circle | Sanctuary Cove, Hope Island, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
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InterContinental Sanctuary Cove Resort
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Ranked #1 of 3 Hotels in Hope Island
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
Tony1306 Gold Coast Australia
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676 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gold Coast Australia
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

As we do live here on the Gold Coast we have visited Sanctuary Cove many times, including the InterContinental Resort for several dinners. It was decided that our daughter would have her wedding reception at this resort as it also had a chapel, function rooms and surrounds that made for a splendid, picturesque and peaceful location . Several rooms were... More 

Was this review helpful? Yes
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here after my husband completed the GC Marathon! As always, we are impressed with the facilities and service here. The weather was wonderful, so we all enjoyed swims in both pools and spa! My children participated in the "kids activities" and had fun! Buffet breakfast was delicious too. We look forward to returning again another time!

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Sydney, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This place is still impressive despite needing maintenance in many areas. Fantastic pools and gardens, staff doing their best & ok restaurants. Clost to the cute Marina village which boasts several restaurants. Only complaint was the lack of daily attention to the rooms....left with dirty cups & glasses and much more. Requests to housekeeping were not well received. But overall... More 

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ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Patsy24248 Thank you for your review, and I do apologise that we did not meet your expectations. I have noted all your comments regarding housekeeping and these have been passed onto management, this kind of feeback we appreciate, so thank you! I am glad that you enjoyed all that Sanctuary Cove has to offer during your stay. I do... More 

Melbourne, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

the room was a well appointed , very clean and with a great bed, nice little balcony that looked out over the cove. They ferry you to and from the car park and to your room in little golf buggies and the drivers are great guys, nothing was too much trouble and we loved having the pool to ourself ,... More 

Was this review helpful? Yes 1
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear DingoDundee Thank you so much for your lovely review, I am thrilled that you had such a wonderful stay with your wife and enjoyed all that our beautiful resort had to offer. We look forward to welcoming you back in the near future. Warm Regards Erin More 

Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

This Resort/Hotel has enormous potential but the owners have let it rundown to the point that it would be a stretch to go beyond 3 stars. The new Intercontinental staff are doing a fine job but they are let down by the facilities

Was this review helpful? Yes 1
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Denis R Many thanks for your review and your comments regarding the resort! I have noted your feedback and it will be sent on to our management team. Thank you for recognising our incredible staff and I do look forward to welcoming you back in the near future. Warm Regards Erin More 

Mundaring
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I was here on business between Gold Coast and Brisbane and found this a relaxing spot to get away from working without too much commute and hassle. Took some nice walks around the local area and it all felt very calming which was perfect. Hotel is great value for an Intercontinental and has all the trimmings that you really could... More 

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ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Matthew W Thank you for staying with us, and thank you for your continued loyalty! We are the perfect location to do exactly that - relax and take some time out! I am thrilled that you enjoyed your time with us and look forward to welcoming you back again! Warm Regards Erin More 

Perth, Australia
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed 2 nights in June. The setting and gardens are delightful. The rooms, while comfortable, are getting a little tired and need some maintenance and updating. The staff are very helpful and pleasant. Breakfast is varied and plentiful. One of my biggest bugbears is that wi fi in room needs to be payed for. One would think that in this... More 

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Australia
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed at the Intercontinental Sanctuary Cove a few times and I'm pleased to say it's consistently good. The staff is helpful, the breakfasts good, beds comfortable, etc. If I had one gripe it is that the selection of red wines at functions is enough to make me drink water all night.

Was this review helpful? Yes
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Lisa K Thank you for your loyalty, it's lovely to hear from guests that keep on returning to the property. Thank you for your review and comments regarding our staff, service and accommodation facilities. With your comment regarding to the red wines on offer at the function you attended, these are usually chosen by the organiser or bride and... More 

Sydney, Australia
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The service here is fantastic. Really helpful without being intrusive, The grounds are stunning and it is very peaceful. The room was very spacious and breakfast had lots of variety. The rates here are pretty reasonable. We stayed in a garden room which I think is the least expensive. I would stay here again.

Was this review helpful? Yes
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Robw1047 Thank you so much for all your wonderful comments regarding our staff, service and accommodation. I am so pleased that you enjoyed your stay with us. I look forward to welcoming you back to the resort in the near future. Warm Regards Erin More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Intercontinental Sanctuary Cove is a tranquil, gorgeous gem in a part of the world not exactly known for its tranquility. The apartments are clean and tastefully furnished, the staff friendly and helpful, and the facilities superb for a resort that first opened nearly 30-years ago. The school holiday program is superior to regular kids club activities. Volleyball, beach soccer, face... More 

Was this review helpful? Yes
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Robyn I Thank you so much for your review, I am so pleased that you and your family enjoyed your time with us. Yes many great activities for the kids on offer during the school holidays alongside our wonderful kids club Planet Trekkers available all year round. Thank you also for the all the great comments about our food... More 

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