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All 3 Hope Island hotels

InterContinental Sanctuary Cove Resort

4.5 of 5 Resort   |   Manor Circle | Sanctuary Cove, Hope Island, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
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Ranked #1 of 3 Hotels in Hope Island
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
Cassandra G Brisbane, Australia
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577 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brisbane, Australia
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed today NEW

Stayed here for a weekend away because it was my mum's birthday. At check in we were thanked for our loyalty to the IHG rewards club by an upgrade to the heritage suite. AMAZING! Our luggage just about beat us to our suite and we found a chilled bottle of sparkling white wine, some macaroons and a signed birthday card... More 

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Brissie
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Arrived today for a 3 night stay with my bestie. Immediately I was extremely impressed with the concierge. They couldn't do enough for you. Gentleman on reception desk very friendly, welcoming and accommodating . Loved the golf buggy and assistance to my room and wow what a room. I'm staying in the Royal Palm section and must admit after reading... More 

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ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear ClareBrissie Thank you so much for your kind review and lovely comments regarding our staff members. I am so glad that you had a great time with your 'bestie' and enjoyed all that our beautiful property had to offer. Now that you are an IHG Rewards Club member we look forward to welcoming you back! Thank you once again.... More 

Top Contributor
62 reviews 62 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

Love this Hotel. The rooms are large as with the bathroom ( full deep bath ), beds are the most comfortable I have slept in, and the linen feels so good I nearly asked where they bought it !!! The surrounding gardens are beautiful, very pretty lake area with on site Kangaroos ,and nice and close to good shops and... More 

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ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Jilly S Thank you so much for your wonderful review! 10/10 thank you! I am thrilled that you enjoyed your stay with us! I do hope that we have the opportunity to welcome you back very soon! Warm Regards Erin More 

Hope Island, Australia
Top Contributor
101 reviews 101 reviews
43 hotel reviews
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Intercontinental Sanctuary Cove for the 25th tine and never get tired of it. We stayed at the Phoenix this time and the views were really nice of the pool.room 355 The pool has water beds which added to the fun of the pool. All staff are extremely friendly and it's like going home every time you... More 

Was this review helpful? Yes 2
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Hardiman_11 Thank you so much for your review and thank you for your loyalty! Every year for the last 25 years incredible you would of seen many changes but still the resort is always such a beautiful place to sit back and relax. I have noted the comments regarding the shower. We look forward to welcoming you back next... More 

Brisbane, Australia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful place if you want to stay away from the busy street life of the gold coast. There is a massage lagoon style pool, and a separate pool. It also has a spa bath in the outdoor area and buggies take you around the resort should you want to go get a meal or see a show... More 

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ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Patsy1962 I am thrilled that you enjoyed your time with us and thank you for your review. So glad the you had a peaceful and relaxing stay. We look forward to welcoming you back in the near future. Warm Regards Erin More 

Adelaide, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here last year - I can only apologise that it took me this long to review the property. It is stunning. The service is outstanding as is the food, accommodation and ambience. I have stayed in a few resorts across Australia and this is definitely my favourite so far. We woke up in the morning to the sunrise over... More 

Was this review helpful? Yes 1
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear drangel181208 How wonderful that your conference stay felt like a leisure stay! Thank you so much for your glowing review of our beautiful resort. I am thrilled that all aspects of your stay was 'pure luxury'. I do look forward to welcoming you back for a wonderful getaway in the near future. Warm Regards Erin More 

Brisbane, Australia
Top Contributor
279 reviews 279 reviews
72 hotel reviews
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I think the title of my review says it all. The hotel really does have the ability to be a world class five star resort.......if and only if the polish is brought out and everything is smoothed around the edges. The property has plenty of parking, lovely food, great facilities, amazing showers, comfy beds and is close to the Marina.... More 

Was this review helpful? Yes 1
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Nathaen M Thank you for your review and your honesty with your feedback regarding the points 1-6. Feedback like yours we take extremely seriously as this we use to continually improve on our resort service and operations. I do however apologise that we have not met your expectations across these areas. I have noted all of your points and... More 

Hong Kong, China
Top Contributor
95 reviews 95 reviews
65 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Really friendly check in and concierge staff. Nice room, bit of a walk from the reception but if u are on vacation, it's part of the charm. Internet at $25 a day is still an antiquated idea that InterContinental seems to hang onto, and I object to a 39 dollar breakfast. We went out to a coffee shop and spent... More 

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ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Mark R Thank you for you review, and what a shame it was such a quick trip. If you stay with InterContinental Hotels and Resorts on a regular basis I would recommend joining our IHG Rewards Club. It is free to join and offers members a number of benefits plus complimentary Wi-Fi. Having the Sanctuary Cove Marine Village so... More 

Maroochydore, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the fifth Intercontinental we have visited in the past month. I have stayed at this property on many occasions and I always leave reluctantly, and looking forward to the next time. The staff here are perhaps the friendliest in the world, the grounds are immaculate and even on a weekend as busy as Valentines Day, one can still... More 

Was this review helpful? Yes
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear MWW99 Thank you for your continued loyalty and of course your 5th stay with us! Thank you for all your kind words and I am thrilled that you had such an enjoyable stay with us. We look forward to seeing you again soon! Warm Regards Erin More 

Brisbane, Australia
1 review
3 of 5 stars Reviewed 2 weeks ago

Rooms very nice and clean great location. I don't recommend the poolside cafe/pool house. Terrible service terrible food that takes 45mins. Even drinks took ages and the bar staff were so slow and confused

Was this review helpful? Yes
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear ray m Thank you for taking the time to review our resort, and so glad that you liked our guestrooms and location. I have noted your feedback and concerns regarding the Cove Cafe and The Pool House, I thank you for this feedback we rely on to ensure that we are continually improving on the resort operations and services.... More 

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Additional Information about InterContinental Sanctuary Cove Resort

Address: Manor Circle | Sanctuary Cove, Hope Island, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
Phone Number:
Location: Australia > Queensland > Gold Coast > Hope Island
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Sanctuary Cove Resort 4.5*
Number of rooms: 247
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Also Known As:
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Regency Gold Coast
Hyatt Gold Coast
InterContinental Sanctuary Cove Resort Hope Island, Gold Coast, Australia

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