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InterContinental Sanctuary Cove Resort

Certificate of Excellence
4.5 of 5
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Manor Circle | Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
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InterContinental Sanctuary Cove Resort
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814 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

This is a beautifully located hotel and encourages people stating to go outside and enjoy the natural space around the resort. The rooms are spacious and well appointed. I would encourage people to stay there. Easy access to the marina village next door allows eating out of the resort without driving! This is a major bonus in my opinion!

Helpful?
Thank Robyn C
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Robyn C, Thank you for choosing to stay with us recently! I am delighted to read that you had an enjoyable time and chance to get out and explore the resort and surrounding area. I agree that the Marina Village adjacent to the resort has some great dining options! Wishing you all the best and look forward to the... More 

Adelaide, Australia
Level Contributor
72 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stay was for business and was fantastic. All first class amenities. Room was generous with everything you need ,quiet for sleeping, air conditioned, fridge, safe, generous bathroom with everything. The resort caters for everything you will need for a vacation or business the food is sensational, staff friendly and accomodating. Very hard to find fault. I would highly recomend

Helpful?
Thank meandpam
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear meandpam, Thank you for taking the time to share your thoughts following your recent stay with us, we appreciate the feedback! Delighted that despite being with us for business you had the opportunity to enjoy our fabulous facilities. We hope to have the pleasure of welcoming you back again for a longer stay! Kindest regards, Monique More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

Very spread out grounds with poor signage. Stairs make access difficult. Attention to detail lacking (eg no shampoo, only conditioner). Furniture in room a hitch porch of styles (solid teak bed and cane chairs). But! Common areas (eg grand house and woodshed/grange conference centres) gorgeous. Common furniture lovely and with character. Grounds beautiful.

Helpful?
Thank Matt B
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Matt B, Thank you for sharing your thoughts following your recent stay with us, we appreciate the feedback. Please accept my apology that certain aspects of your stay did not meet expectation. Wishing you all the best. Monique More 

Gold Coast, Australia
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I stayed in a King Garden View room for one evening along with a number of other couples as part of a friends get together. The resort is still in good condition, rooms large and well appointed and the service generally good ( but not great). It served its purpose well as a rendezvous and a base... More 

Helpful?
Thank ijballo
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear ijballo, Thank you for choosing to stay with us for your friends get together and then sharing your thoughts, we appreciate the feedback. With regards to WiFi, it is complimentary for our IHG Rewards Club members, our loyalty program which is free to join. I do apologise this was not bought to your attention on check-in. We hope to... More 

Gold Coast, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We took the family to the Intercontinental (ex Hyatt) at Sanctuary Cove, Grandparents, Mum & Dad and grandchildren. The place is much the same as it has been for the last 10 years even with a change of ownership and cant be beaten for offering a lovely peaceful place to stay for all ages. With Sanctuary Cove just a short... More 

Helpful?
Thank BUB004
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear BUB004, Thank you for choosing to stay with us again with your family, as appreciate your loyalty. I agree that our magnificent lagoon pool and stunning gardens certainly provide the perfect backdrop for a relaxing stay. Please accept my sincerest apology that you were not made aware of Cove Cave opening hours. Fireplace is open 7 nights per week... More 

Brisbane, Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We've just returned from our third stay at this hotel and we completely love it. It's difficult to decide what we liked most - but it was possibly that the wonderful service, size of the grounds, and beautiful landscaping all contributed to a sense of tranquility that made it feel like we'd had a holiday rather than just a weekend... More 

Helpful?
Thank Catherine W
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Catherine W, Thank you for choosing to stay with us again, we appreciate your loyalty! We were delighted to read that you had such a great weekend with us. Our pool bean bags are certainly very popular. Perfect for a lazy float about! We shall look forward with pleasure till your next visit. Best wishes, Monique More 

Brisbane, Australia
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

overall I think we had a good stay but I think I'll try and list the positives & negatives to be fair The lagoon is really lovely to relax by. The lagoon sand needs cleaning more regularly for rubbish. I even found a cigarette butt in there. The hotel has a grand feel. The furnishings really need updating. Everything looks... More 

Helpful?
Thank SweetEating
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear SweetEating, Thank you for taking the time to share your thoughts following your recent stay with us, we do appreciate the feedback. I have shared your candid comments with my leadership team for their follow-up and ongoing training with team members. We hope to have the pleasure of welcoming you back for more of a ''wow'' stay! Warmest regards,... More 

Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is our third time to the Gold Coast but first time at the intercontinental, with the last two times at Crown and Marriott respectively. Our stay at the intercontinental was so good that it has earned our loyalty. Here's a list of what we liked and didn't like about the place. 1. Lagoon! The top of my list has... More 

Helpful?
Thank Sxabby
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Sxabby What can I say but thank you for the lovely review! I am thrilled that the entire family had a wonderful stay and that you have listed all of the of your TOP 6 favourite things. And yes what a shame you didn't stay the 4 nights. Not to worry though there is always next time, and I... More 

Brisbane
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel deserves a good review We went a year ago at New Year and it was so busy service was really awful. Happy to say huge turnaround this NY & we were treated so well for NY Quiet nice to relax and eat in Club package: high tea, canapés, buffet breakfast beautiful ..went home much heavier!Need car to get... More 

Helpful?
Thank Clover M
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Clover M I am very happy to hear that you second stay with us was more enjoyable than the previous. I thank you for your kind review and do hope that you really enjoyed all that we put on over the New Year period. Also glad to hear that you enjoyed Club InterContinental. I look forward to welcoming you... More 

INVERELL
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for 5 nights in January 2016. All the staff were exceptional and they, above all else, made our holiday. The lagoon pool was magnificent, the grounds were well-kept and the room was comfortable. Breakfast was delicious, with a vast selection on offer. We found the bed ultra comfortable and the room quiet. The bathroom had a great shower. We... More 

Helpful?
Thank HonestCountryCouple
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear HonestCountryCouple, Thank you for taking the time to review you stay at our lovely resort. I am so glad that you had a relaxing time. Thank you also for your feedback on Johanna and we agree that she is a fabulous asset to the hotel! Please do come back and visit us again soon. Many thanks, Jayme C Director... More 

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