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All 11 Mermaid Beach hotels

Diamond Sands Resort

4.0 of 5 Resort   |   2320 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
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Diamond Sands Resort
Best prices for: 1 room 1 guest
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Ranked #5 of 11 Hotels in Mermaid Beach
A recent review
5 of 5 stars reviewed 2 weeks ago
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108 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Loved the resort from the very beginning. The location is awesome. My check-in was very smooth, the manager was really informative on how to move around, buses, local restaurant etc. Though my room wasn't new it was, very clean and quiet. Bar, bbq, pool on site made my 3-day stay relaxing and pleasurable. Will be back again.

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We actually booked this place by accident thinking it was somewhere else we had stayed but we were pleasantly surprised. Beautiful clean apartments, great pool and bbq area, really lovely staff. Pool wasnt quite warm enough for winter and spa was same temp as pool but thats all o can fault with this awesome place. Definitely recommend this place for... More 

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1 review
4 of 5 stars Reviewed January 25, 2015

Recently stayed her for 2 nights with 4 children and 2 adults, the rooms were clean (not brand new, but clean) and fully self contained we had everything we needed. The pool was right outside our door and the barbeque area was clean and useful for dinners. Combined with the location and proximity to the beach we couldn't have asked... More 

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Newcastle, Australia
Top Contributor
52 reviews 52 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed January 24, 2015

The apartments are in desperate need of an update. Fixtures and fittings need to be updated, bed mattresses uncomfortable, paint peeling on doors and walls. Whole apartment in need of a paint and proper clean. The water temperature in shower continually changing which made showering uncomfortable. Apartments are ment to be non smoking however we were hit with the smell... More 

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Pakenham, Victoria, Australia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 9, 2015

The entrance to our room was littered with cigarette butts, there was mouldy wood and walls, rusty fixtures, sharp broken plastic around door handles for fly screens, faulty ceiling fans, missing tiles, weird unknown fluid in draws, rubbish and dirt in draws as well, thick layers of greasy dust on everything, door handles missing, dirty carpets. We told reception as... More 

Was this review helpful? Yes 3
East Victoria Park, Australia
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 14, 2014

We checked in at 7pm and checked out at 8pm. Absolutely filthy, ants everywhere and noisy! There was no one on site to speak to, after hours number was unable to help at all. We ended up checking into another hotel as I couldn't allow my child or I to spend the night. My son was bitten by a large... More 

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Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 10, 2014

The unit allocated was dingy, grubby and might have been okay 15 years ago. Bed springs made sleeping a non-event, paint peeling, filthy bathroom floor, tap "hot" / "cold" indicators missing. The lounge furniture was terrible... leather peeled off and recliner mechanism smashed. Cup/glass rings visible on bedside cabinets. To their credit when we complained they did discount the one... More 

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2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 11, 2014

Our family of 6 have recently spent 4 nights at Diamond Sands & we were very disappointed.The apartment was quite dirty & in extreme need of refurbishment.We stayed about 10 years ago & loved it, the apartment at that time being new, fresh & clean.Quite the reverse now however with bathroom doorsthat won't close,grotty dated bathrooms, & dirty blankets on... More 

Was this review helpful? Yes 2
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed August 10, 2014

Have recently returned from staying a week at Diamond sands. The check in was of high standard and the manager was very informative about the location of buses and also where to get off site meals and any other needs. Upon entering my apartment it was spotlessly clean and also very bright and airy. I also noticed that it was... More 

Was this review helpful? Yes 1
Kempsey, New South Wales, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 22, 2014

Had problems with locks which was annoying. It's a shame that there is no option for parking outside the unit (garaged is the only option). Apart from that very happy with our stay. The check in service was quick and easy. We didn't use many facilities as it was a quick stop.

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Additional Information about Diamond Sands Resort

Address: 2320 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Mermaid Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Diamond Sands Resort 4*
Number of rooms: 98
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Also Known As:
Diamond Sands Hotel Mermaid Beach
Diamond Sands Mermaid Beach
Diamond Sands Resort Gold Coast/Mermaid Beach, Australia

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