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Turtle Beach Resort

2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
Hotel amenities
Turtle Beach Resort
Best prices for: 1 room 1 guest
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Ranked #2 of 11 Hotels in Mermaid Beach
A recent review
5 of 5 stars reviewed 4 days ago
Navek Adelaide, Australia
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667 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Adelaide, Australia
Top Contributor
76 reviews 76 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at Turtle Beach for one night in June last year and this time we stayed for a week. I thought it worth doing another review since it had been almost a year and this time we stayed long enough to get a feel for the place. Having more time here was good. There is a lot to do... More 

Was this review helpful? Yes 1
Warrnambool
Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Currently staying here with our kids for a week. The resort is just fantastic. Multiple pools with water slides, several bbq areas, tennis court and a putt putt golf course spread around the grounds to fill in the sunny Queensland days. Our 2 bedroom apartment is well laid out and has everything we need.

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Lovely place and it kept my boy busy in their pools.. It is quite noisy sometimes at night but then it is a family friendly place with beautiful children going around and about so definitely not for quiet seeker. We enjoyed our stay there and wouldn't mind to come back again. Smooth check out and airport transfer too. Thanks for... More 

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1 review
3 of 5 stars Reviewed 2 weeks ago

We stayed March 12th for 7 days there was 5A 3C.we didn't get what our travel agent said we would 4 bedroom apartment on ground floor.which was not turtle beach retorts fault nor could they do anything about it as we didn't book through them .so we had 2x2 bedroom apartments one was level2 the other level3 .my daughter and... More 

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Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in a 2 bedroom ground floor apartment. Everything about apartment was extremely good, laundy, bathrooms, bedrooms, kitchen fantastic and well appointed with appliances and dishware. BBQs available in lovely gardens. We have older children >12 and they were very happy there as they could play tennis, go to pools, felt they were safe but lots of things to... More 

Was this review helpful? Yes 2
Hobart, Tasmania, Australia
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Have stayed here several times. Highly recommended for young families. Lots of activities for the kids, pools, mini golf, tennis, movies etc. Nice restaurant. Big clean rooms. Lots of facilities nearby. Onsite parking.

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Ipswich, Australia
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

part of our timeshare exchange so didn't know what to expect - but hadn't been here so thought we might as well give it a try. were impressed with how well it is run. plenty of pools for kids and enough activities including tennis court, cute little cinema..close to plenty of shops, restaurants and places for a massage..very large area... More 

Was this review helpful? Yes 1
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Hi Jodie Next time you stay, why not upgrade to the 2 Bedroom Apartment which has a bath and then your holiday will be complete - Ahhhh... bliss!! See you again. Melanie Reid More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed here several times with our children and also with a couple of other families who I recommended Turtle Beach to. The new Splashdown Zone is fantastic for my younger two children. Also the new and improved cafe's are a huge improvement on our previous visits. We love the kids cinema, the proximity to great shopping - though... More 

Was this review helpful? Yes 1
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Hi Dooty5 We try our best to stay innovative and improve along every step of the way. We will continue to make improvements to our facilities as we grow, with the cinema undergoing a refurbishment later this year as well as the Splash Zone having a soft fall surface applied this month. Our communication with apartment owners continues, as we... More 

Sydney, Australia
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We just stayed here for Easter for 7 nights and it was a fantastic stay for the Kids who are 2,5 & 8. The kids loved the Waterpark, pools and indoor cinema.. The big let down was the outdoor Deck restaurant which has just atrocious service. Every day I sat at the restaurant while the kids played in the waterpark... More 

Was this review helpful? Yes 3
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Thanks for your review Jason. It was lovely to hear you had a fantastic Easter holiday. I appreciate your comments on The Deck service and I have passed this on to our Food and Beverage Manager for his review. We are not always “spot on” every time, but I can assure you we will continue to train and analyse these... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

Just spent 4 days at the resort and had a great time. Staff were excellent and friendly, Stayed in a 2 bedroom superior room which was well maintained and clean. Thought the restaurant food was really great value for money for what you get. The pools were great with young kids and cinemas handy as well. The convenience store was... More 

Was this review helpful? Yes
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear Paul Thanks so much for your review. We continue to work on our WiFi with additional modems being purchased each month; and we are hopeful that we will have all of the rooms covered soon. You a quite right, we do not supply all of the shampoos and conditioners etc that you may find in a hotel type environment;... More 

Hotel Review Summarization

What travelers say

  • Ground floor(7)
  • Rainforest Cafe(7)
  • Bedroom apartment(5)
  • Pizza place(4)
  • Friendly and helpful(3)
  • Swipe cards(3)
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