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All 12 Mermaid Beach hotels

Turtle Beach Resort

4.5 of 5 Resort   |   2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
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69%
Ranked #3 of 12 Hotels in Mermaid Beach
A recent review
4 of 5 stars reviewed 2 days ago
ACXyni Melbourne, Australia
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548 reviews from our community

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    95
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408
17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • English first
  • Any
English first
Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 days ago NEW

We would definitely recommend this resort to families with children. The water park, the wading pools, the in-house restaurant (very reasonably priced), the self contained apartments all make this resort the perfect, stress-free destination. Within 30-50 minute drive of the theme parks, a short walk to the beach and cafes, stores & restaurants within a short walk, the location is... More

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New Mills, United Kingdom
Top Contributor
79 reviews 79 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was pleasantly surprised when I checked in here to find my holiday apartment was a fully furnished two bed flat overlooking the pool and garden area,it was like a home from home with all you needed from kitchen utensils to hair dryer etc. Getting over jet lag was difficult and I watched the sunrise at 5am for quite a... More

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Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago

My family stayed here with 2 other families and our children had the time of their lives. Fabulous resort. Excellent facilities. Lovely staff. Seem to think of everything. Self contained units meant that we could eat in rather than go out for every meal which is difficult with a 1 and 4 year old. Everything just seemed so easy.

Review collected in partnership with this hotel

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Lower Hutt
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This resort has pleasing surroundings and is very secure. We were on the third floor so getting bags up from the basement via the stairs was a hassle. The room was spacious and clean, but very early nineties decor so a little dated. Beds were not comfortable and you got quite a bit of noise echoing at night from around... More

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Buderim, Australia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago

Another run down, over rated and poorly maintained Family resort offering expensive and/or crap kids activities. First, I called reception and asked for a Superior room close to my Brother's room, whom had previously booked and was arriving from NZ with his family. I was advised to take a Standard Room as I could be placed closer to my Brothers... More

Was this review helpful? Yes 2
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear Sally Thank you for taking the time to review your stay with us; we certainly appreciate your feedback. I have spoken with our Guests Services Team regarding your comments as I believe that they were contacted on the third day of your stay, in particular with regards to your hot water. I was pleased to see that they responded... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Best place to go for a family summer holiday! The resort is beautifully set amongst a tropical landscape with many outdoor activities from several pools, mini golf, tennis courts bbq areas and more. The accommodation is in the form of self serviced units with own kitchen and laundry facilities. They are modern, clean and spacious and provide everything you need.... More

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed there 5 nights myself and my wife and 3 kids very kid friendly lots of activities for the kids with kids club and water park and swimming pools,we stayed in a 2 bedroom apartment and it was clean and tidy lots of room,the meals were ok we enjoyed the breakfast but they had great woodfire pizza's. The only... More

Was this review helpful? Yes 1
Wollongong, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great escape for the family really didn't need to leave the resort to be entertained so much to do. With 3 boys the ground floor family apartment was close to the pool, mini golf, tennis, and Cinema. We especially like the pizza restaurant on site and the BBQ facility directly outside our room. Top quality met everyone's needs

Was this review helpful? Yes 1
Melbourne
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

A nice resort with self catering units. The units are generally clean with plenty of space but use the dish washer and tumble dryer when peace and quiet is not essential. Pool facilities are great although a few more chairs around the family pool area would have been useful. The splash zone was a hit. Activities for kid's didn't always... More

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Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This resort was pretty cool, and that was before the water park was built! The apartment was modern but was difficult to navigate the steps with all the bags and shopping. There are no lifts. The pools are great, as are the restaurants. The pizzas especially.

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Ground floor(10)
  • Rainforest Cafe(9)
  • Bedroom apartment(9)
  • Swipe cards(4)
  • Theme park(4)
  • Pizza place(4)
  • Friendly and helpful(3)
  • Game room(3)

Additional Information about Turtle Beach Resort

Address: 2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Mermaid Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Turtle Beach Resort 4.5*
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Also Known As:
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia

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