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All 12 Mermaid Beach hotels

Turtle Beach Resort

4.5 of 5 Resort   |   2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
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Turtle Beach Resort
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Ranked #3 of 12 Hotels in Mermaid Beach
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551 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed today NEW

I've reviewed this place before with an excellent rating - it is all still true and now they also have a new waterpark with waterslides which makes it even better. The age limit is 10 on the waterpark for some bizarre reason, it'd be really appealing to teenagers too (actually even I was a little bit sad that I couldn't... More

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Gisborne, Gisborne, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our kids loved staying here which made it a much more relaxing holiday for us. The heated pool was great and we enjoyed the pizzas at the wood fire pizza restaurant. Maybe the decor is a little tired but that didn't bother us. My only negative are the paper thin walls which meant we heard every kid next door and... More

Was this review helpful? Yes 2
Wellington, New Zealand
Contributor
14 reviews 14 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Just returned from a stay at the Turtle Beach, great place for families with lots for the kids to do. The outdoor bbq areas were perfect and that's where the pros end unfortunately. The cons that we found was that the wifi didn't work - in any of the 4 apartments that our group were in. The fact that the... More

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Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear Singhrajnesh Thanks so much for taking the time to review your stay with us. It was pleasing to hear that you felt our Resort was a wonderful place for families and children, whilst still having future potential. All of our advertising through websites and wholesalers, as well as directly through our own booking department, advises well in advance the... More

Melbourne, Australia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We would definitely recommend this resort to families with children. The water park, the wading pools, the in-house restaurant (very reasonably priced), the self contained apartments all make this resort the perfect, stress-free destination. Within 30-50 minute drive of the theme parks, a short walk to the beach and cafes, stores & restaurants within a short walk, the location is... More

Was this review helpful? Yes 1
New Mills, United Kingdom
Top Contributor
84 reviews 84 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was pleasantly surprised when I checked in here to find my holiday apartment was a fully furnished two bed flat overlooking the pool and garden area,it was like a home from home with all you needed from kitchen utensils to hair dryer etc. Getting over jet lag was difficult and I watched the sunrise at 5am for quite a... More

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Melbourne, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

My family stayed here with 2 other families and our children had the time of their lives. Fabulous resort. Excellent facilities. Lovely staff. Seem to think of everything. Self contained units meant that we could eat in rather than go out for every meal which is difficult with a 1 and 4 year old. Everything just seemed so easy.

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Lower Hutt
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This resort has pleasing surroundings and is very secure. We were on the third floor so getting bags up from the basement via the stairs was a hassle. The room was spacious and clean, but very early nineties decor so a little dated. Beds were not comfortable and you got quite a bit of noise echoing at night from around... More

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Buderim, Australia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Another run down, over rated and poorly maintained Family resort offering expensive and/or crap kids activities. First, I called reception and asked for a Superior room close to my Brother's room, whom had previously booked and was arriving from NZ with his family. I was advised to take a Standard Room as I could be placed closer to my Brothers... More

Was this review helpful? Yes 3
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear Sally Thank you for taking the time to review your stay with us; we certainly appreciate your feedback. I have spoken with our Guests Services Team regarding your comments as I believe that they were contacted on the third day of your stay, in particular with regards to your hot water. I was pleased to see that they responded... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Best place to go for a family summer holiday! The resort is beautifully set amongst a tropical landscape with many outdoor activities from several pools, mini golf, tennis courts bbq areas and more. The accommodation is in the form of self serviced units with own kitchen and laundry facilities. They are modern, clean and spacious and provide everything you need.... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed there 5 nights myself and my wife and 3 kids very kid friendly lots of activities for the kids with kids club and water park and swimming pools,we stayed in a 2 bedroom apartment and it was clean and tidy lots of room,the meals were ok we enjoyed the breakfast but they had great woodfire pizza's. The only... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Ground floor(10)
  • Bedroom apartment(9)
  • Rainforest Cafe(9)
  • Theme park(4)
  • Pizza place(4)
  • Swipe cards(4)
  • Friendly and helpful(3)
  • Game room(3)

Additional Information about Turtle Beach Resort

Address: 2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Mermaid Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Turtle Beach Resort 4.5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia

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