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Turtle Beach Resort

2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
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Turtle Beach Resort
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Ranked #2 of 11 Hotels in Mermaid Beach
A recent review
3 of 5 stars reviewed 2 days ago
Casey C
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652 reviews from our community

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484
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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  • English first
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English first
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    (652)
  • Mar-May only
    (150)
  • Jun-Aug only
    (141)
  • Sep-Nov only
    (178)
  • Dec-Feb only
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1 review
3 of 5 stars Reviewed 2 days ago NEW

We recently stayed at turtle beach with my family and while the place is fantastic for kids (but you do need extra money to do the activities like mini golf and the games room.) The cleanliness of the rooms was a issue upon arrival as the dirty cloth was left in our room as well as mold on our chopping... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Fantastic place to stay..pools were awesome especially for kids..and the adult pool is great for time out..my favourite part was the restaurant..not only did the chef take our order(for breakfast) she than cooked it and served it to out our table 10/10..it's not in the heart of the city but u can buy bus tickets Called the freedom pass and... More 

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Christchurch, New Zealand
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good accommodation for young families, choose units with the larger balconies on first level, and if you want quietness then the one facing the back of the complex are very quiet. We stayed in Unit 23 stairwell 9 and it was so peaceful. Good handy location.

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1 review
4 of 5 stars Reviewed 4 days ago NEW

Just had a 5 night stay at Turtle Beach with the family (2 x 4yo's). Checkin @ arrival was fast, friendly & easy. (underground free parking - fantastic). We booked a 2 bdrm superior aprt. Got a 3rd floor location right near the splash zone & pools. All the stairs got tiring but top floor means no noise from heavy... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

Loved it. Perfect for families with so much to do. The place was clean and tidy. Good value for money. The only thing I would point out as a fault was the noise that came from the stairwells. If i could I would make this my yearly holiday destination!

Was this review helpful? Yes 1
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear Ciddo, So I guess we will see you next year?? Thanks so much for staying with us and for forwarding your review. Kind regards Melanie Reid More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

We just visited turtle beach resort for 2 weeks in march. The resort was kept very clean the pools were great. Ate at the resturant a few times and the meals were always nice and were a great size. It was a great holiday the kids were never board and the staff couldnt of been nicer. Special thanks to the... More 

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Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Thanks brodaz!! We look forward to welcoming you and your family back to Turtle Beach Resort. Warm regards Melanie Reid More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Relaxing family holiday, lots of things to do at the resort for kids. Rooms are a good size but had a couple of cockroaches everyday. Pools were amazing and kids splash zone was great. The food unfortunately wasn't great and we only ate there once. Drinks were a good price however food took over an hour to get to us... More 

Was this review helpful? Yes 1
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear Jenny R Thank you for your review, both positive and negative. We are sorry that there were a couple of areas that fell below your expectations, but am pleased to hear that you still had a relaxing holiday overall. We look forward to seeing you again in the future. Kind regards Melanie Reid. More 

Country NSW
Contributor
18 reviews 18 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed as guest of Accor Vacation Club and could not fault this resort. Friendly, helpful staff, excellent accommodation in a one bedroom apartment - clean, comfortable and very modern. We didn't eat in the café, but the prices were very reasonable for a resort. It's a family orientated destination but we were a couple and enjoyed the adults only... More 

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Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Hi Louise We appreciate your lovely review and look forward to seeing you again. Kind regards Melanie Reid More 

Christchurch, New Zealand
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Excellent resort for kids, away from the hustle and bustle of Broadbeach. Our kids (both 8) loved the splash zone, pools and tennis court, very safe and secure. The restaurant is also very well priced and not expensive and has a menu of pizza's or mains. Only downside was wifi was so slow and kept dropping out which was very... More 

Was this review helpful? Yes
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear Andy Thanks again for your review. We hope to see you again, and we will continue to work on the WiFi is those tricky, hidden parts of the Resort. Kind regards Melanie Reid More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here for 8 nights, the facilities here are awesome! the kids loved the pools and the splash zone, and the adults enjoyed them too as well as "the deck" restaurant. Would definitely recommend it to others and if we come back to qld we will definitely consider staying here again!

Review collected in partnership with this hotel

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Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Wow!! Thanks so much for review your stay with us. Come back and visit us again in sunny Queensland! Warm regards Melanie Reid More 

Hotel Review Summarization

What travelers say

  • Ground floor(10)
  • Bedroom apartment(9)
  • Rainforest Cafe(9)
  • Theme park(4)
  • Pizza place(4)
  • Swipe cards(4)
  • Game room(3)
  • Friendly and helpful(3)
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