We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 11 Mermaid Beach hotels

Turtle Beach Resort

4.5 of 5 Resort   |   2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
Hotel amenities
Turtle Beach Resort
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Turtle Beach Resort to your Saves list
Ranked #2 of 11 Hotels in Mermaid Beach
A recent review
5 of 5 stars reviewed yesterday
Bridie Y Launceston, Australia
Write a Review

615 reviews from our community

Traveler rating
    213
    215
    102
    45
    40
See reviews for
458
20
4
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • English first
  • Any
English first
  • All months
    (615)
  • Mar-May only
    (131)
  • Jun-Aug only
    (141)
  • Sep-Nov only
    (178)
  • Dec-Feb only
    (165)
All months
Launceston, Australia
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed yesterday NEW

Family of 4 from Tasmania (kids aged 14 and 10) stayed here for 2 weeks in January 2015 and absolutely loved it. Ideal place for a family with children. Lots of pools, splashzone, tennis, mini golf etc. Lots of BBQ's always available when we needed it. The pool areas can get quite slippery when wet so care is needed in... More 

Was this review helpful? Yes
Adelaide, Australia
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at Turtle Beach for 10 nights in Jan 2015. We had a standard two bedroom apartment which was plenty big enough for our family of 4. We were on the top floor so we did get very sick of climbing up multiple flights of stairs, especially with luggage and food shopping. I recommend you ask for a ground... More 

Was this review helpful? Yes
Adelaide, Australia
1 review
1 of 5 stars Reviewed yesterday NEW

The pool closest to us always smelt like urine by the end of the day. The beds were so uncoimfortable and the pillows were so lumpy they would have been so old. The splash zone never opened on time and closed too early and sometimes never opened at all. The service was average and so was the location. My kids... More 

Was this review helpful? Yes 2
South Morlang
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

Had a great week in January 2015 with family at the Turtle Beach Resort at Mermaid Beach. Great 2 bedroom Deluxe room surrounded by pools and water park to cater for all family. The resort convenience store and cafe restuarants were both good value for money. To add the location of the resort is well situated in Mermaid Beach and... More 

Was this review helpful? Yes
Melbourne
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Visited 16/1/15 to 26/1/15 - Family of 4 from Melbourne Victoria. Recommended by a cousin and it did not disappoint. Ideal for a family with kids under 14/15, ours are 12 and 9- some of the 15+ kids looked a little bored as there were not many of them and some of the pools were for younger children.. 3 kids/adult... More 

Was this review helpful? Yes 2
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Thank you so much for your great review. We look forward to welcoming you back in 2016. Kind regards Melanie Reid More 

Tauranga, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Travelled with our almost 3year old and 7 month old kids and had a great holiday. Pools within the complex are great. Even though the resort was at about 90% full it didn't feel like it as there are multiple swimming areas. Kids activites were great for our 3 year old. We had a ground floor room which was perfect... More 

Was this review helpful? Yes 1
Melanie R, Owner at Turtle Beach Resort, responded to this review

Thanks 545vicky! It was great to get your review and we look forward to seeing you again. Kind regards Melanie Reid More 

Top Contributor
104 reviews 104 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A large complex with secure undercover parking. Rooms are modern with ground through to second floor options. Several pools to choose from plus a splash zone keep the kids entertained. A cafe and bar overlook the pool and water park area which is great. Mini golf and tennis facilities also. Short walk to the beach. Highly recommend and will be... More 

Was this review helpful? Yes
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Thanks so much Rarking!! See you again in the future. Warm regards Melanie Reid More 

Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 6 days ago NEW

This is the second time our family of four have stayed at Turtle Beach Resort and we enjoyed it even more than the first. We stayed in a two bedroom standard apartment on the first floor, it had plenty of room and two bathrooms and toilets. The laundry and kitchen was very functional. The aircon was very good and quiet.... More 

Was this review helpful? Yes
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Thanks so much for your 5 star review!! It is really appreciated and we hope to see you back for your third stay soon. Kind regards Melanie Reid More 

1 review
3 of 5 stars Reviewed 1 week ago NEW via mobile

Pool Cleanliness disgraceful, I have stayed at alot and I mean a lot of apartments on the Gold Coast and these are by far the worst kept pools I have seen. I have a 5yr old son do believe me I notice everything. Due to plenty of trees/plant life on the premises there are mozies amongst other bugs throughout the... More 

Was this review helpful? Yes
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear Royce2173 Thank you for taking the time to review your stay with us. It is certainly disappointing to hear that you found our pool standards below par; however you can be assured that your comments have been heard and we will certainly look to address any concerns as soon as they are brought to our attention. Several of our... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

This was our second visit to Turtle Beach - such a great set-up for a family with kids. They spent half their days between the awesome SpalshZone and the range of pools that are on offer. As parents, we loved having the Deck Restaurant so close so that we could still keep an eye on the kids, but still enjoy... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Turtle Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Ground floor(10)
  • Bedroom apartment(9)
  • Rainforest Cafe(9)
  • Theme park(4)
  • Pizza place(4)
  • Swipe cards(4)
  • Game room(3)
  • Friendly and helpful(3)

Additional Information about Turtle Beach Resort

Address: 2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Mermaid Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Turtle Beach Resort 4.5*
Number of rooms: 233
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, HotelTravel.com, Cheap Tickets, Despegar.com, Hotels.com, Travelocity, Priceline, TripOnline SA, Odigeo and Tingo so you can book your Turtle Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia

158 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (138)
Viewed
Dining (10)
Viewed
Family/play areas (11)
Viewed
Room/suite (23)
Viewed
Pool/beach area (33)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (18)
Viewed
View from room (5)
Viewed
1:34
Videos (1)
Viewed
Other (35)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (6)
Viewed
Pool/beach area (3)
Viewed
Dining (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay