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All 12 Mermaid Beach hotels

Turtle Beach Resort

4.5 of 5 Resort   |   2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
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Turtle Beach Resort
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68%
Ranked #3 of 12 hotels in Mermaid Beach
A recent review
3 of 5 stars reviewed 2 days ago
MamaDukeOz Melbourne
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527 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • Any
English first
Melbourne
Contributor
17 reviews 17 reviews
10 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed for 4 nights with our family of 5. When I booked I requested a ground floor, 2 bedroom apartment. When we arrived I asked if our room was on the ground floor as requested and was told no, it was on the first floor but that we had a 'lovely view of the pool'. We got to our room... More

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Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have just returned from a wonderful 7 night stay at the turtle beach resort. We enjoyed the facilities of the resort such as the pools, spa, splash zone and the movie theatre. Our time here went very quickly as we did three theme parks as well. We stayed in a 2 bedroom apartment which we found spacious. It was... More

Was this review helpful? Yes 1
Akaroa, New Zealand
Contributor
20 reviews 20 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Three generations of us booked 2 two bedroom apartments for 10 days. Our apartments were side by side, and we shared our own private hallway, on the 3rd floor. Security & our safety were paramount at the resort. We were very impressed by their secure gate/door system. The apartments were spacious, clean, modern and quiet. The kitchen and laundry facilities... More

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Wellington, Wellington, New Zealand
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned from a great 7 nights at Turtle Beach. We had a 2 bedroom apartment on the 2nd floor overlooking the adults pool. The apartment was clean, modern, spacious, quiet and had all we needed. We ate at the resort restaurant one night and the food was great and well priced. Loved the different pools to chose... More

Was this review helpful? Yes 1
Sydney, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Turtle Beach exceeded all my expectations. The grounds are beautiful, the rooms are clean, modern and spacious, the restaurant is fantastic and the staff are friendly and helpful. The pools were heated and warm enough to swim in even in July and it was fantastic having a night time swim with the kids and meeting other families staying at the... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago

Superb place for families. Has everything you want and more. June was great time to go as weather still 23 deg and piols heated and cheaper to stay. On site pizzeria is awesome and great value. Just a great place and handy to go anywhere

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Wanganui, New Zealand
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great place to stay! Friendly staff, good facilities in a good location close to restaurants &shops. Ground floor 2bedroom unit was perfect for our family of 3children including an infant. Deck restaurant had good family friendly food. Pools&splash zone were fantastic for kids. Playground not that great, just tunnels. Daily activities were well organised. Overall a great experience & we... More

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Melbourne, Australia
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This resort is fanatic for families and has been continuously updated over the years. We have been coming here for some time, firstly as a teenager with my parents and now as parents with our own kids. The resort has been well looked after and the pools and play ares have been upgraded to suit all ages. This resort has... More

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Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear enjoytravelling77 Thank you for staying with us year after year. It is a wonderful to hear such great feedback from our regular guests and we will certainly take on board your comments regarding additional developments. We can’t wait to welcome you back again soon. Kind regards Melanie Reid More

Brisbane, Australia
Top Contributor
154 reviews 154 reviews
62 hotel reviews
125 helpful votes 125 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Absolute shocker. I have nothing nice to say about this place at all. If you really enjoyed the 1980's you might be able to tolerate it - otherwise steer clear. I rented a one bedroom unit for one night = $260. There were stains on the carpet, couch, walls and bedspread. The bathroom was grimy, and the shower designed for... More

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Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear kiwi089 Thank you for taking the time to review our property. I apologise if you felt that your room was not up to standard. We have been trending some wonderful feedback of late, but certainly acknowledge that our property may not always be suited to all guests and errors in cleanliness, although unacceptable, do sometimes happen. I hope that... More

Melbourne, Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Close to all amenities required (restaurants, petrol, ATM, groceries). Within 30 mins of airport, 5 mins away from Gold Coast & no more than 40 mins from theme parks. Really clean, attractive resort, I can't believe it was so cheap! Well-appointed rooms. Underground secured parking. Great customer service, I arrived early but they got the room ready for me &... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear Robyn A, Thank you for your support. We hope to see you again soon. Kind regards Melanie Reid More

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Hotel Summarization (Beta)

What travelers say

  • Ground floor(10)
  • Bedroom apartment(9)
  • Rainforest Cafe(9)
  • Theme park(4)
  • Swipe cards(4)
  • Pizza place(4)
  • Friendly and helpful(3)
  • Game room(3)

Additional Information about Turtle Beach Resort

Address: 2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Mermaid Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Turtle Beach Resort 4.5*
Reservation Options:
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Also Known As:
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia

118 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Spa Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Turtle Beach Resort provides premier family accommodation set in a 10 acre sub-tropical oasis, located at Mermaid Beach on Queensland’s famous Gold Coast. Truly a home away from home, the resort offers spacious one, two and three bedroom fully self contained apartments. From the moment you are welcomed in the tropical setting of our open-air reception area, you know your family is in for a new level of holiday fun. Imagine you and your family enjoying lagoons and lap pools, pool slide, floodlit tennis courts, a putt-putt course, children’s playgrounds, fitness room, arcade games rooms, a resort mini cinema and several dining options. Other facilities include 9 complimentary BBQ’s, private airport and theme park shuttle buses, a fully equipped tour desk and the Club Turtle Kids Club. Over past years, Turtle Beach Resort has won state and nationwide awards: Top 4-Star and Over Resort and Top 10 Family Resorts in Australia, Holidays with Kids; Deluxe Accommodation finalist, Tourism Australia Awards; Deluxe Accommodation winner, Tourism QLD Awards; Winner Certificate of Excellence Award 2012, Trip Advisor ... more   less 
Number of rooms
233

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