We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Turtle Beach Resort

Certificate of Excellence
2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
Hotel amenities
Turtle Beach Resort
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Ranked #2 of 11 Hotels in Mermaid Beach
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
mandyben Auckland Region, New Zealand
Add Photo Write a Review

712 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    245
    267
    114
    45
    41
See reviews for
535
24
4
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
  • English first
  • Any
English first
  • All months
    (712)
  • Mar-May only
    (182)
  • Jun-Aug only
    (170)
  • Sep-Nov only
    (177)
  • Dec-Feb only
    (183)
All months
Auckland Region, New Zealand
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

We had a great holiday at Turtle Beach. The room was spacious and had most things we needed during our stay. The facilities are perfect for kids, although it's a shame the splashzone isn't solar heated like the pools - our kids didn't use it as it was too cold in June. The décor is a little tired and the... More 

Was this review helpful? Yes
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW

We've just returned from a week at Turtle Beach. We could've made more of the resort's facilities but used it as a base for other activities, and it suited us very well. The kids loved the pools and it's great that kids are allowed in the spas as well as the pools because they could warm up between swims. Staff... More 

Was this review helpful? Yes
Howick, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

This was one of the best resorts I have visited. Everything there is too keep you entertained, you've got a fun splash zone, swimming pool and spa, arcade and games room and club turtle. Splash Zone: It looked really fun, I couldn't go on it due to me being "9 Years And Over" really disappointed at this. Swimming Pool And... More 

Was this review helpful? Yes
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear Alison Thank you for taking the time to review your stay with us. We appreciate all your comments and they have already been forwarded to all departments for analysis. We hope you will consider us again in the future. Kind regards Melanie Reid More 

Greater Melbourne, Australia
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

We spent a lovely fun filled week at Turtle Beach Resort on the first week of school holidays in July. The resort itself is a fantastic wonderland for kids with the choice of 3 pools and a waterpark to play in, Putt Putt & the use of an awesome kids club & a small movie theatre. The staff we had... More 

Was this review helpful? Yes
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

We appreciate your comments Alison and will be happy to share them with our staff. Thank you for your support and we hope to see you again soon. Kind regards Melanie Reid More 

Melbourne, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Only had the opportunity to spend a few nights here but would definitely recommend it to family and friends. Such a great location, very comfortable, excellent staff and facilities. Perfect for tourists as well. Will be back here on my next visit to QLD.

Was this review helpful? Yes 1
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear bmagr, Thank you for your review. We look forward to seeing you when you are next in Qld. Kind regards Melanie More 

Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed there with my kids and as well as my brother & sister in law and their family. We had a third floor apartment next to each other. Thought the rooms were well presented and had everything that we needed. Kids used the pool a few times and same with the splash town. Pools are heated splash town isn't.... More 

Was this review helpful? Yes 1
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Thanks so much for leaving your comments, Scott. It is truly appreciated. Yes, we do tend to go through our tennis rackets quite quickly, but a tip for next time... if you bring your own rackets and balls, your tennis court hire is free! See you again soon. Kind regards Melanie Reid More 

Auckland Region, New Zealand
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room was on sunny part of the resort. Asked for a spare bed for 2 nights as son from Melbourne was joining us, bed was extremely hard and not comfortable. Pools could have been warmer. When booking on line were told we would receive a free drink and a game of putt golf on arrival, and price for so many... More 

Was this review helpful? Yes 4
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Hi Anne Thanks for taking the time to review your stay with us. I have passed on your comments regarding the additional bedding and have been advised that a large amount will be invested in new rollaway bed this year, so am confident that we can improve this particular part of your stay for the future. I would be happy... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This resort was perfect for the kids with a good water park and pools. Some pools are heated so good all year round. Deck Restaurant is pleasant and food is good value. Great breakfast. Well located with restaurants and shops in walking distance. Room was fine. Staff were pleasant.

Was this review helpful? Yes 3
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Thanks JH. Come and visit us again soon. Kind regards Melanie Reid More 

Hobart, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Second visit to turtle beach this time with a second addition to the family. Has everything you need with a young family (7 and nearly 3). We had a 2 bedroom superior room on the third floor overlooking the adults pool which was a nice quiet part of the resort. Each room is different so not sure there is much... More 

Was this review helpful? Yes 2
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

It was lovely to read your review Billy, and glad to hear you all had such a lovely stay. The wet-suits are a great idea for the Splash Zone and we have viewed a few clever children running around the Resort in them, from our warmly heated office. Still winter up here of course and unfortunately due to the huge... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a great place to bring the kids with reasonable pricing. We stayed in a ground floor apartment with 3 bedrooms, all of which where very clean. We had plenty of room and the apartment had all you need to be self sufficient if that's what your after, plus BBQs outside the apartment.

Was this review helpful? Yes 1
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

We hope to have stay with us again soon and appreciate your wonderful 5 star review. Thank you Melanie Reid More 

Hotel Review Summarization

What travelers say

  • Rainforest Cafe(7)
  • Ground floor(7)
  • Bedroom apartment(5)
  • Pizza place(4)
  • Friendly and helpful(3)
  • Swipe cards(3)
Questions? Get answers from hotel staff and past guests. Ask a question

145 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (143)
Viewed
Family/play areas (14)
Viewed
Hotel & grounds (18)
Viewed
Dining (10)
Viewed
Room/suite (23)
Viewed
Pool/beach area (33)
Viewed
Bathroom (2)
Viewed
View from room (5)
Viewed
1:34
Videos (1)
Viewed
Other (37)

Management photos: Courtesy of the property manager

Viewed
All management photos (2)
Viewed
Hotel & grounds (2)
Check In Check Out
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Mermaid Beach
1.4 mi away
Meriton Serviced Apartments - Broadbeach
3.9 mi away
QT Gold Coast
QT Gold Coast
#3 of 32 in Surfers Paradise
4.5 of 5 stars 1,701 reviews
4.1 mi away
Paradise Resort Gold Coast
Paradise Resort Gold Coast
#15 of 32 in Surfers Paradise
3.5 of 5 stars 979 reviews
Show Prices
Show Prices
Show Prices
6.5 mi away
Sea World Resort
Sea World Resort
#4 of 7 in Main Beach
4.0 of 5 stars 2,117 reviews
1.0 mi away
BreakFree Diamond Beach
BreakFree Diamond Beach
#15 of 20 in Broadbeach
3.5 of 5 stars 433 reviews
4.2 mi away
Surfers Paradise Marriott Resort & Spa
Surfers Paradise Marriott Resort...
#2 of 32 in Surfers Paradise
4.5 of 5 stars 1,431 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay