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Turtle Beach Resort

Certificate of Excellence
2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland 4218, Australia
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1 room 1 guest
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Turtle Beach Resort
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732 Reviews from our TripAdvisor Community

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Traveler rating
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    277
    118
    45
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551
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6
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
Date | Rating
  • English first
  • Any
English first
  • All months
    (732)
  • Mar-May only
    (182)
  • Jun-Aug only
    (188)
  • Sep-Nov only
    (179)
  • Dec-Feb only
    (183)
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Christchurch, New Zealand
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I like this place. My kids loved this place My wife loved this place.. So we all loved this place. great rooms with a very well equipped kitchen, nice access to pools and play areas. Bottle store and green grocer, Takweaway over the road plus they have an on-site store for essentials. The pools are fun and safe. its located... More 

Was this review helpful? Yes
Christchurch, New Zealand
1 review
4 of 5 stars Reviewed 2 days ago NEW

Location was great. Away from the hustle and bustle of Surfers but yet close enough. Tidy grounds, swimming pool areas good although a little deep for younger kids and a theatre room for quiet times. Staff very helpful. Rooms a little on the tired side and cleaning needs more attention but all in all still a good place for families.... More 

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2 reviews
5 of 5 stars Reviewed 5 days ago NEW

From the moment we arrived to the moment we had to leave there is nothing that could be faulted with the unit we stayed in or any of the staff that served us. Even the security guard kicking us out of the pool was nice lol. This is my families second stay here and for sure won't be our last

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Chorley
Level Contributor
56 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We've just left turtle beach after a weeks stay. I see some people have said the decor and facilities are a bit tired but they're not so bad and it certainly doesn't disrupt your comfort or stay. In fact this place has got pretty much everything you need to have a comfortable relaxing break... Good security , Nice pools ,... More 

Was this review helpful? Yes 1
Adelaide, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Our 2 bedroom superior apartment had all the basic necessities. Was run-down though & had chipped tiles, a mouldy smell & curtains with mould all over them in both bedrooms. The walls are paper thin so you can hear everything around & above you. We scored a ground floor which was great as had a patio area that kids could... More 

Was this review helpful? Yes 1
QUEENSLAND, AUSTRALIA
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked a 1 bedroom superior room after seeing some reviews about 'tired' apartments. The trip was for my sons 9th birthday and a sort of combined holiday for his dad's which had been a few days before. I have no doubt, some would be tired but ours was pretty good. It had modern furniture including leather couch and leather... More 

Was this review helpful? Yes 3
Stirling, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We (myself,husband and 5yr old daughter) travelled form the UK and stayed here for a week at the end of July. The resort facilties are great for kids with friendly staff and we liked the location on the Gold Coast. One of the reasons I chose this resort was for the heated pools as we would be there in the... More 

Was this review helpful? Yes 1
Melanie R, on behalf of the Management Team at Turtle Beach Resort, responded to this review

Dear Lorrainefsmith Thank you for taking the time to review your stay. The main difference between the Standard and Superior Apartments is that the cane furniture has been removed and replaced with a more modern style hard wood furniture. Over the years different products come on to the market offering different options and prices, as we continue to work with... More 

Tagbilaran City, Philippines
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Experience the holiday of a lifetime at Turtle Beach Resort, the magnificent subtropical oasis set like a glittering jewel on the fabulous Gold Coast. The resort atmosphere is family friendly and casual, the facilities extensive and absolutely first class. Immerse yourself… in a truly unique holiday experience on The Gold Coast of Queensland Australia.

Was this review helpful? Yes
Melanie R, on behalf of the Management Team at Turtle Beach Resort, responded to this review

Dear Marilou Thank you so much for your wonderful comments. We look forward to welcoming you back should you ever visit Australia again. Kind regards Melanie Reid More 

San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was comfortable but we were on the third floor and there were no elevators. The complex is kept in good shape but could be cleaner and in better repair. We were particularly perplexed by the intermittent internet service. Next trip, I'd like to find a place closer to the beach with a view. However, this is probably a... More 

Was this review helpful? Yes
Melanie R, on behalf of the Management Team at Turtle Beach Resort, responded to this review

Thanks Robert for your feedback; we certainly appreciate it. Staying on the beach can certainly be very refreshing and we hope you enjoy wherever you chose to stay, should you visit the Gold Coast again. Sincerely Melanie Reid More 

Melbourne, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had 3 days on the Gold Coast to visit the theme parks. This was the perfect choice of accommodation to fill in the time. 4 heated pool areas with spas, an adults only pool. Multiple BBQ areas, splash zone, mini golf, tennis, movie theatre, kids club, the list is endless. Very reasonably priced Deck restaurant on site serving breakfast,... More 

Was this review helpful? Yes
Melanie R, on behalf of the Management Team at Turtle Beach Resort, responded to this review

Happy Kids means Happy Parents, right?? Thank you for your review; come stay with us again soon. Kind regards Melanie Reid More 

Hotel Review Summarization

What travelers say

  • Rainforest Cafe(7)
  • Ground floor(7)
  • Bedroom apartment(5)
  • Pizza place(4)
  • Friendly and helpful(3)
  • Swipe cards(3)
Questions? Get answers from hotel staff and past guests. Ask a question

153 photos of this hotel

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Family/play areas (14)
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Hotel & grounds (18)
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Dining (10)
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Room/suite (23)
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Pool/beach area (33)
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Bathroom (2)
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View from room (5)
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Other (45)

Management photos: Courtesy of the property manager

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Hotel & grounds (2)
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