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All 12 Mermaid Beach hotels

Turtle Beach Resort

4.5 of 5 Resort   |   2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
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Turtle Beach Resort
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68%
Ranked #3 of 12 hotels in Mermaid Beach
A recent review
5 of 5 stars reviewed 2 days ago
jessieshadk Auckland, New Zealand
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533 people have reviewed this hotel

Traveler rating
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397
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • English first
  • Any
English first
Auckland, New Zealand
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed here in january in a 1 bed apartment. The apartment was clean and the furnishings were of a good standard. The bed was very comfortable and the kitchen had everything you could need, home from home really. The staff were very helpful, especially when our daughter got sick and ended up in hospital. They directed us to the... More

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Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This place is great, we hired a 2 bedroom apartment which was on the3rd floor nice and clean and well laid out, we thought this was going to be a pain going up and down stairs but was not that bad. if you have a car the under ground car park is awesome taking you right to your apartments stairwell.... More

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2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed in early August and while the weather was still cold, the kids were in the pool and splash zone everyday! We had the 2 bedroom superior apartment and it was clean, tidy and in a great location. It was great having a laundry and kitchen. The apartments aren't exactly sound proof, but that would be the only downside... More

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Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort we have been to twice now. The first time was in 2010, we had a top floor apartment. The room was really lovely, large 2 bedroom apartment with 2 balconies and 2 bathrooms. we had a great time at there pizza place and on the tennis courts. The second time however we got ground floor apartment that wasnt... More

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Sydney, Australia
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We originally had planned a holiday to fiji to an all inclusive resort but was recommended this as an option. Begrudgingly I decided to take our 2yr old and 14 week old here instead. On arrival on the Saturday our transfer was there at the airport waiting for us and we were taken to the hotel promptly. The receptionist on... More

Was this review helpful? Yes 3
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Excellent amenties. Plenty of pools, plenty for the kids to do. Mini Golf, tennis, splash park, very good food and reasonable pricing also. Recommend for all families looking for a place to staying at the Gold Coast. Thoroughly relaxing!

Was this review helpful? Yes 1
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear Darren Thank you for your review. We hope to see you again soon. Kind regards Melanie More

Melbourne
Contributor
17 reviews 17 reviews
10 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for 4 nights with our family of 5. When I booked I requested a ground floor, 2 bedroom apartment. When we arrived I asked if our room was on the ground floor as requested and was told no, it was on the first floor but that we had a 'lovely view of the pool'. We got to our room... More

Was this review helpful? Yes 1
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear MamaDukeOz Thank you so much for taking the time to review your stay with us. We really appreciate all of your feedback, which will be passed on to all our Managers for review and action as appropriate. Specifically this will include information regarding the room views given to you from our Guest Services Team as well as the room... More

Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have just returned from a wonderful 7 night stay at the turtle beach resort. We enjoyed the facilities of the resort such as the pools, spa, splash zone and the movie theatre. Our time here went very quickly as we did three theme parks as well. We stayed in a 2 bedroom apartment which we found spacious. It was... More

Was this review helpful? Yes 2
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear Wills2015 We appreciate the time you have taken to pen your review and for the great feedback you have given us. It is also lovely to hear what a fabulous time you had during your stay and I will be forwarding on your kind comments to the Resort Team. Thank you again. Melanie More

Akaroa, New Zealand
Contributor
20 reviews 20 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Three generations of us booked 2 two bedroom apartments for 10 days. Our apartments were side by side, and we shared our own private hallway, on the 3rd floor. Security & our safety were paramount at the resort. We were very impressed by their secure gate/door system. The apartments were spacious, clean, modern and quiet. The kitchen and laundry facilities... More

Was this review helpful? Yes 1
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear JRWakaroa We are so pleased that you all enjoyed your stay with us. Trying to suit 3 generations in one holiday is no easy task, so it is fabulous that we were able to offer you so much variety. Thank you for your review and we look forward to welcoming you on another occasion. Kind regards Melanie More

Wellington, Wellington, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have just returned from a great 7 nights at Turtle Beach. We had a 2 bedroom apartment on the 2nd floor overlooking the adults pool. The apartment was clean, modern, spacious, quiet and had all we needed. We ate at the resort restaurant one night and the food was great and well priced. Loved the different pools to chose... More

Was this review helpful? Yes 1
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear Megan719_13 Thank you for your lovely review. You have definitely highlighted some of the great facilities here at the Resort as well as the other options available within walking distance and we hope you and your family will come and stay again with us. Kind regards Melanie More

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Hotel Summarization (Beta)

What travelers say

  • Ground floor(10)
  • Bedroom apartment(9)
  • Rainforest Cafe(9)
  • Theme park(4)
  • Swipe cards(4)
  • Pizza place(4)
  • Friendly and helpful(3)
  • Game room(3)

Additional Information about Turtle Beach Resort

Address: 2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Mermaid Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Turtle Beach Resort 4.5*
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Also Known As:
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia

118 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Spa Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Turtle Beach Resort provides premier family accommodation set in a 10 acre sub-tropical oasis, located at Mermaid Beach on Queensland’s famous Gold Coast. Truly a home away from home, the resort offers spacious one, two and three bedroom fully self contained apartments. From the moment you are welcomed in the tropical setting of our open-air reception area, you know your family is in for a new level of holiday fun. Imagine you and your family enjoying lagoons and lap pools, pool slide, floodlit tennis courts, a putt-putt course, children’s playgrounds, fitness room, arcade games rooms, a resort mini cinema and several dining options. Other facilities include 9 complimentary BBQ’s, private airport and theme park shuttle buses, a fully equipped tour desk and the Club Turtle Kids Club. Over past years, Turtle Beach Resort has won state and nationwide awards: Top 4-Star and Over Resort and Top 10 Family Resorts in Australia, Holidays with Kids; Deluxe Accommodation finalist, Tourism Australia Awards; Deluxe Accommodation winner, Tourism QLD Awards; Winner Certificate of Excellence Award 2012, Trip Advisor ... more   less 
Number of rooms
233

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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