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Palazzo Versace

5.0 of 5 Sea World Dr. | PO Box 137, Main Beach, Queensland 4217, Australia
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Certificate of Excellence 2014
Palazzo Versace
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Palazzo Versace
Palazzo Versace
Palazzo Versace
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1,047 reviews from our community

Traveler rating
    602
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    109
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171
508
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
3 of 5 stars Reviewed yesterday NEW via mobile

Stayed at the Versace for a few nights during Christmas. When we got to the front desk we were apparently lucky and got an upgrade on our room for an extra $66 a night. We requested two beds and they told us there was a king bed and a sofa bed. I asked if the sofa bed was comfortable and... More 

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Melbourne, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

We decided to change hotels for this trip. Our normal hotel is Sheraton Mirage. The reception is very poorly staffed with long wait times for check out and enquiries. The hotel is beautiful and the staff in the bars, restaurant and pool areas are very professional and friendly. They have made one huge mistake when building this hotel and that... More 

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Melbourne, Australia
Contributor
19 reviews 19 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had been looking forward to staying a Versace for many years and arrived with great anticipation. We arrived considerably earlier than expected due to our flight times bring changed by Jetstar last minute, totally out of our control. We decided to check our bags in and let them know we had arrived early and when a room becomes available... More 

Was this review helpful? Yes 1
Sunshine Coast
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A three night stay here was perfect. Rooms were comfortable and spacious with elegant decor. The whole complex has great detail in its finishes. The pool area is well catered for all ages and the service around the pool excellent. Dining is truly a fantastic experience. An excellent weekend staff are very pleasant and professional.

Was this review helpful? Yes 1
Colombo, Sri Lanka
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have traveled around the world. From New York City to San Francisco to Dubai to London to Paris and Tokyo but nothing (yes I tell you) nothing compares to the splendour and extravagance we have experienced at this fine establishment. This was our third trip and each time the experience just gets better and better. From the warm welcome... More 

Was this review helpful? Yes 2
Sydney
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

The thing that used to set the property apart was the service; it used to be among of the best in the nation. However after my most recent stay I'd say it's 'patchy'. Things didn't start well for me. I emailed the hotel directly to request rates and duly received a favourable reply. However, despite calling on the day I... More 

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PVGC, Guest Relations Manager at Palazzo Versace, responded to this review

Dear vbarberini Thank you for letting us know about your stay, your subsequent lack of follow up and the inconsistent service you received - I was disappointed to learn that your stay was not as positive as it could have been. After reading your review, I have emailed you requesting further details pertaining to your stay to provide follow up.... More 

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

An iconic hotel on the Gold Coast but showing its age. On the positive side, the staff are excellent, helpful and very obliging. On the negative side, it is very expensive for food and drinks and the hotel is looking rather tired. Our room was 322 and reached through a rabbit warren of corridors and was okay, but nothing special... More 

Was this review helpful? Yes 1
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Tim F Thank you for your kind comments regarding the wonderful staff that we have in our employ at Palazzo Versace. Please accept my sincerest regrets, that your room was not to your liking - I can see from your reservation that room 322 was one of our Superior rooms. May I suggest that should you wish to return... More 

Greater Perth, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Great 4days, luxurious king size bed and room with a spa. Also nice little surprises everyday in the room. The restaurants are superb and so is the breakfast buffet spread. Staff are extremely helpful especially the Concierge and the breakfast buffet staff. Rajesh was especially helpful and courteous at the buffet. Will come again.

Was this review helpful? Yes
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Cheng Y It is with please that I read your review, and hear that you enjoyed your 4 days at Palazzo Versace. We aim to provide the very best in customer service coupled with quality dining,all the while being surrounded by the opulent suroundings of Versace. Thank you for taking the time to let us know about your experience.... More 

Brisbane
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Come along with my daughter and son in law, to look after the baby overnight, I always thought this hotel is unfriendly hotel but I was wrong, I was surprise how friendly the employee are, the door man, housekeeping staff and hospitality staff, they greet me with smile. 👍 We have buffet for breakfast, I think the the food is... More 

Was this review helpful? Yes 1
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review

Dear 241lilyh Thank you for choosing Palazzo Versace and for dining in our Breakfast buffet Restaurant Il Barocco I am delighted that you took the time to enjoy our hotel and that you had the opportunity to experience the hotel first hand- it was especially heart warming to hear your comments regarding our dedicated staff. We look forward to welcoming... More 

Sydney
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We recently stayed in an upper floor condo with a rooftop jacuzzi. The location and the facilities in the two bedroom apartment were outstanding. However some of the decor was dated and some of the appliances and lights weren't working. The steam room in the men's portion of the spa wasn't operational, nor was there any hot water in one... More 

Was this review helpful? Yes
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Andrew J Thank you for taking the time to let us know your thoughts regarding your recent stay at Palazzo Versace. I am disappointed to hear that several areas of Aurora Day Spa were not operational/functional during your stay - I have since spoken to their Management regarding these shortfalls. They have assured me that this was an area... More 

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Additional Information about Palazzo Versace

Address: Sea World Dr. | PO Box 137, Main Beach, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Main Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Palazzo Versace 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
Palazzo Versace Main Beach
Palazzo Versace Hotel Main Beach
Hotel Versace
Palazzo Versace Gold Coast/Main Beach, Australia
Hotel Style:
#2 Business Hotel in Main Beach
#3 Spa Hotel in Main Beach
#3 Family Hotel in Main Beach
#4 Luxury Hotel in Main Beach
#5 Romantic Hotel in Main Beach

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