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The Wave Resort

4.0 of 5 89 - 91 Surf Parade, Broadbeach, Queensland 4218, Australia (Formerly The Wave Apartments)
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Certificate of Excellence 2014
The Wave Resort
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The Wave Resort
The Wave Resort
The Wave Resort
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227 reviews from our community

Traveler rating
    143
    49
    17
    11
    7
See reviews for
128
39
3
16
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • All months
    (227)
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    (58)
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    (45)
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    (63)
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    (61)
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1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

Great location with great appartments. Poor customer service. Staff don't smile or greet you in the lifts,reception or lobby. Spa temperature was turned down when school had returned. Not servicing the rooms and very limited supplies doesn't make sence when you dont receive a discount for staying multiple nights. If they had a new customer in the room each night... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The wave resort was very nice. The rooms were clean and tidy and luxurious. The pool was very nice as you had a small view, there is also a roof top pool but is much smaller than the main pool on about level 5. The location is great, close and walking distance from most things. Overall great experience and I... More 

Was this review helpful? Yes 1
Sydney, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago

Our apartment on the 10th floor was very clean and with modern furniture and appliances, so no complaints in the regard. However, our only complaint was the noise late at night and very early in the morning!! We felt that having the reception area manned later in the evening would be and advantage. No-one after 5.00pm to help with any... More 

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Christchurch, New Zealand
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Large apartments located centrally to the area, close to the beach and right amongst the shops, cafes etc., which is a plus for this apartment. Getting there to park is a mission if you don't plan it well, look for albert street, park there and then walk to the apartment, which is on the main street, then arrange to get... More 

Was this review helpful? Yes 1
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Online 'The Wave' appears to be a reasonable apartment with facilities that would appeal to many, However images and descriptions online are not what actually lies within the walls of 'The Wave'. Upon arrival we were shown to a room which from the onset did not have the bedding configuration which we had asked for (two double beds). We called... More 

Was this review helpful? Yes 4
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We understood before checking in that The Wave is no five star international holiday resort. It doesn't offer room service; concierge; daily cleaning services; pool towels etc as after reading a few reviews, it appears many guests expected those services. A mini cleaning service is provided at no charge if your stay more than eight nights though. The Wave offers... More 

Was this review helpful? Yes 2
Melbourne, Australia
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Five days of sheer comfort and relaxation in a very spacious, meticulously clean one bedroom apartment on the 9th of 34 floors, and at a central location to restaurants/supermarkets/public transport in Broadbeach. It contained a lounge, kitchen, excellent bathroom, laundry and even a compact "reading retreat" with its own fold-out sofa bed if you needed it. Secure underground parking was... More 

Was this review helpful? Yes
GM07, General Manager at The Wave Resort, responded to this review

Hi Peter W, Thank you for the great review of your recent stay with us, it is always appreciated. I am pleased you had a wonderful time while you were here and that you enjoyed your 1 Bedroom Apartment and our great resort facilities. In regards to WiFi this is something that we have been looking into. It's very pleasing... More 

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very clean and well located hotel/holiday apartments in a very good location. Great view over looking the beach. Only complaint is why,why and this is true for all hotels/holiday apartments still charging for Internet. Check in was ok and staff polite but not very forthcoming with any additional information.

Was this review helpful? Yes
GM07, General Manager at The Wave Resort, responded to this review

Hi Lauren C, Thank you for taking the time to share your thoughts following your recent stay, we do appreciate the feedback. In regards to internet costs this is something that we have been looking into. We hope we can welcome you back again soon. Regards, Wave Resort Management More 

Gilgandra, Australia
Top Contributor
65 reviews 65 reviews
54 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Perfectly positioned in the middle of Broadbeach, The Wave defiantly has position. I felt the room was a little tired and surprised that a complex not that old , did not have double glazing to hide the noise from a busy precinct. I didn't know until we arrived that 1 bedroom units only go to the 11th floor. We were... More 

Was this review helpful? Yes
GM07, General Manager at The Wave Resort, responded to this review

Hi Peter_Julie, Thank you for taking the time to share your thoughts following your recent stay, we do appreciate the feedback. We have tried to advertise as much as possible that our 1 Bedroom Apartments are located up to level 11 with limited views. Next time if you are after water views, I would suggest booking our 2 Bedroom Water... More 

Sydney, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The wave has lovely premises but that's where it ends. We arrived to the lobby smelling like a toilet and a week later the stench was stronger and unbearable! The customer service is from the dark ages. When we had issues with our room not being what we requested they didn't bother to respond or assist. Our room was very... More 

Was this review helpful? Yes 2
GM07, General Manager at The Wave Resort, responded to this review

Hi Lauren B, Thank you for sharing this honest review with us from your stay. It is disappointing to read that your experience was not to your expectations. We try to accommodate guests requests and upon arrival there was no mention that you were unhappy with the location of your room. The Wave offers self catering apartments with a starter... More 

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Additional Information about The Wave Resort

Address: 89 - 91 Surf Parade, Broadbeach, Queensland 4218, Australia (Formerly The Wave Apartments)
Location: Australia > Queensland > Gold Coast > Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Wave Resort 4*
Number of rooms: 118
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Also Known As:
The Wave Apartments Hotel Broadbeach
The Wave Resort Broadbeach, Gold Coast

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