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Phoenician Resort - Broadbeach

Certificate of Excellence
24 - 26 Queensland Avenue, Broadbeach, Queensland 4218, Australia (Formerly Mantra Phoenician- Broadbeach)
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Best prices for: 1 room 1 guest
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Phoenician Resort - Broadbeach
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Phoenician Resort - Broadbeach
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715 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (715)
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    (195)
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Warrnambool, Victoria, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Great hotel, very central, close to all Broadbeach facilities. Ideal holiday resort for all. Well appointed beautiful pool area with very comfortable rooms. Apartments are very well kept and spacious. We will be returning in the future. Have already recommended it to other family members.

Was this review helpful? Yes
Drysdale, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

The location is excellent. The staff easy to get on with and more than helpful. The room(2706) was clean and well appointed. There were enough utensils for food preparation,all in all we were very impressed with the tidiness and set up of the room.

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4 of 5 stars Reviewed 2 days ago NEW

This is the second time we've stayed at the Phoenician Resort, Broadbeach. It is an excellent facility and caters for all that we required for our stay. It's very central to some of the Gold Coasts nicest restaurants and the beach. We stayed in Room 1610 (6th floor). The only thing that I would change is the access to the... More 

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Mernda, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed there some years back now and will-be returning in the next year or so. Great beautiful clean hotel, child friendly with a lovely pool. Great location with lots os cafes and restaurants around. shuttle buses to get you to the theme parks are easily accessible. Ps note travel was note Aug 2014 but i could not go any... More 

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Melbourne, Australia
1 review
4 of 5 stars Reviewed 1 week ago

The room was clean and has great facilities The pool and sauna was good and the gym is clean. The location was great walking distance to beach pacific fair and some great restaurants. There's free car park the taxi rank is just a minute walk outside the hotel.

Was this review helpful? Yes 1
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Room 1503 - Good family apartments within walking distance from supermarket, Jupiters Casino, Pacific Fair, restaurants and the beach. For families trying to get away from the buzz of Surfers, but with all the convenience.

Was this review helpful? Yes 1
5 of 5 stars Reviewed 1 week ago

We had the best time, awesome room, great facilities, nice staff, and I will definitely stay again real soon. Close to shops, casino, tram, Gold Coast convention centre and so much more. Quick walk to the beach and so many different places to eat. Markets at the end of the road on Sunday. I've had a very relaxed weekend and... More 

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ThePhoenicianResort, Renae Ireland at Phoenician Resort - Broadbeach, responded to this review

Thank you for posting this lovely review from your time at the Phoenician Resort Broadbeach. . I am pleased to read that you received attentive and friendly service from our team throughout the hotel during your visit. You are correct, our location is indeed perfect with easy walking access to the beach and well as the other surrounding attractions in... More 

Gold Coast, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We booked for a few nights but only could manage 2. The room, furniture, decor and bedding was very tired and in need of some serious attention. A few thousand dollars would make a huge difference. The guy in the room next to us was a big smoker. The hallway stank and the smell drifted through into our room. It... More 

Was this review helpful? Yes 1
ThePhoenicianResort, Renae Ireland at Phoenician Resort - Broadbeach, responded to this review

Thank you Simon for taking the time to write this detailed review from your recent stay with us. I apologise that this stay was not to your expectations. We are unable to find you in our system. Could you please contact me on 07 5585 8888 or email me your room number. I have a feeling this may have been... More 

Sydney
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were on the 8th floor in north tower. The apartment was comfortable and spacious and the kitchen was well equipped. Everyone on reception was helpful and friendly. We loved the spa and indoor pool as it was the middle of winter. The only disappointment was that the sauna wasn't working while we were there. Overall, a very pleasant short... More 

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Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Customer Service is Crap. Cathy on reception is very rude!! Upside the resort is very nice. Feels almost like in Greece. Our room was very clean and tidy. It was too cold to use the outdoor pool but they have a great indoor pool and sauna!

Was this review helpful? Yes 1
ThePhoenicianResort, General Manager at Phoenician Resort - Broadbeach, responded to this review

Hi Kirsty, I am glad to hear that you enjoyed your stay and the facilities of the Phoenician Resort. The Phoenician Resort does not employ a Cathy at our reception desk, which is located in the north tower foyer of the building. We try our best to provide friendly and efficient customer service and, to this extent, I want to... More 

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Prices are for 1 room, 2 adults
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