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All 22 Broadbeach hotels

Jupiters Hotel & Casino Gold Coast

5.0 of 5 Hotel   |   Cnr Gold Coast Highway & TE Peters Drive, Broadbeach, Queensland 4218, Australia
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Ranked #16 of 22 hotels in Broadbeach
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed today
J0dieK Brisbane Australia
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720 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brisbane Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed today NEW

We stayed at Jupiters on the 23rd of April. It was a special treat for my daughters 9th birthday and boy did we have an adventure. We stayed in room 1535. The stand outs :) Vudu from Concierge. What a wonderful man he is. Not only did he indulge my daughter with her gossip about MKTO (we were staying for... More

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sydney
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Great welcoming stay at Jupiters in a standard twin room. The concierge staff are lovely and reception also very very friendly. The hotel/venue itself is great and the restaurants are great value and pool was great. The rooms however are in need of an update. The bathrooms still feel like they are of high quality but the finishings in the... More

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Perth, western australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I strayed at Jupiters for a work conference for 3 days. My hotel room was very clean, modern with everything I needed, especially a comfy bed! The breakfast was amazing with so much variety, loved the fresh juicer! All the meals I ate we're delicious, could not fault anything. The cocktail bar was a nice end to busy days!

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JupitersManager11, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review

Dear Mia L, Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino. It was great to read you enjoyed your time with us while attending a conference. As you have mentioned our award winning buffet restaurant Food Fantasy has something for everyone to enjoy and we are glad that you could end... More

Queensland
Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

A friend and I have spend a few girl weekends away here and love it. The service has always been outstanding and all the staff have been friendly. Have eaten in most of the dining areas and have always enjoyed the meals. Prices are comparable to other places of such ratings. Looking forward to staying again next week to see... More

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JupitersManager11, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review

Dear Twmbafm, Thank you for taking the time to share your experience on Trip Advisor. It is always a pleasure to read such positive comments about our staff. We are thrilled to know our efforts are recognised and appreciated. As you mentioned we have a wide selection of restaurants and bars for our guests to enjoy. Thank you again for... More

Perth, Australia
Contributor
18 reviews 18 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We travelled from Western Australia to celebrate our 2nd wedding anniversary at Jupiters, this was made known to staff when making the booking so we were surprised to find we were given a room with twin beds! The hotel is in need of a make over as it looks very tired and dated, showers still have plastic shower curtains! The... More

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JupitersManager11, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review

Dear Kazaandjim, Thank you for choosing to visit Jupiter's Hotel and Casino to celebrate your wedding anniversary and for taking the time to provide feedback regarding your recent visit. Whilst it is disheartening to receive this kind of feedback, we believe it is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a... More

Sydney, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Stayed at the Jupiters in Mar 14 for 2 nights. The standard rooms look modern, but the bathroom is a bit small and seems more dated. The hotel itself has many restaurants, we ate at Spinners (more casual setting) and another Italian restaurant and both were good. The casino floor is not huge, I am not a punter so that... More

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JupitersManager33, Hotel Assistant at Jupiters Hotel & Casino Gold Coast, responded to this review

Dear Brian F, Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino. Your feedback is extremely important to us and is an essential tool in ensuring we are not only able to meet but continually improve our service. I was delighted to read that you enjoyed your overall experience with us and... More

Casino, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay at Jupiters regularly and have never had any complaints, however, I have never had any reason to look under the beds. This stay I was looking for a misplaced item and had the misfortune to have to move the bed. Under the bed was filthy. Plastic containers, lids, and thick dust. Think housekeeping need a talking to.

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JupitersManager33, Hotel Assistant Manager at Jupiters Hotel & Casino Gold Coast, responded to this review

Dear OwenCasino, Thank you for taking the time to share your thoughts on your recent visit to Jupiters. I was concerned to hear that our usually high standards have not been met and I sincerely apologise for your unsatisfactory experience with us. Whilst it is disheartening to receive this kind of feedback, we believe it is the most important way... More

Sydney, Australia
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

We stayed at a lot of hotels around Australia during our holidays. I found that at Jupiters is a let down with their décor and facilities as a 5 star hotel. Not up to standard for what you pay for and the food and service at their café spinners is just awful. Staff is not interested at all. Bad experience.

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JupitersManager33, Hotel Assistant Manager at Jupiters Hotel & Casino Gold Coast, responded to this review

Dear Lisaq72, Thank you for taking the time to provide feedback regarding your recent stay with Jupiters Hotel & Casino. Whilst it is disheartening to receive this kind of feedback, we believe it is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence. If you would like... More

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We were pleasantly surprised by the standard of the rooms and great price. We managed to get a last minute deal and the room,service was great. Restaurants are quite good too and the outdoor pool was just beautiful.

Was this review helpful? Yes
JupitersManager33, Hotel Assistant Manager at Jupiters Hotel & Casino Gold Coast, responded to this review

Dear Lisaq72, Thank you for providing feedback regarding your recent stay with us at Jupiters Hotel & Casino. We have some amazing deals to stay with us at the moment, and are happy to hear that you were able to take advantage of one of these fabulous deals. We do have a wonderful array of restaurants from our Food Fantasy... More

Singapore
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Despite some bad comments (eg. old hotel, etc) in tripadvisor, I booked a room in Jupiters hotel for 3 nights in mid Mar14. With the price I paid (around AUD 128 per night), I didn't expect it would be a 5 star hotel. I didn't expect much with the hotel. However, it turns out that things are much better than... More

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JupitersManager44, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review

Dear Beaniee, Thank you for choosing to visit Jupiters Hotel and Casino Gold Coast and for taking the time to provide feedback regarding the positive aspects of your recent visit. I was delighted to read that you were able to obtain a fantastic rate for your stay with us. We have so many competitive rates available through our website www.jupiters.com.au... More

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Additional Information about Jupiters Hotel & Casino Gold Coast

Also Known As:
Jupiters Hotel And Casino Gold Coast
Conrad Hotel Jupiters
Conrad Broadbeach
Conrad Jupiters
Broadbeach Conrad
Jupiters Hotel & Casino Gold Coast Broadbeach
Address: Cnr Gold Coast Highway & TE Peters Drive, Broadbeach, Queensland 4218, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Broadbeach
#11 Luxury Hotel in Broadbeach
#12 Family Hotel in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Jupiters Hotel & Casino Gold Coast 5*
Official Description (provided by the hotel):
Positioned amongst seven stunning acres of landscaped gardens, Jupiters Hotel & Casino is ideally located on Broadbeach Island, just minutes from the heart of Broadbeach. Discover some of the world’s best beaches, only a short stroll or monorail ride away or revel in the nearby Pacific Fair and Oasis shopping centres. Alternatively, relax in 5 star luxury with Jupiters’ award-winning pool and spa, or for a touch of indulgence, a massage or treatment at the beauty salon. Offering a range of first class entertainment, including 7 restaurants, 8 bars, a stage show spectacular and the never ending excitement of the casino, Jupiters combines world-class facilities and 24-hour entertainment with the luxury of an international hotel. 592 rooms provide sweeping views of the Pacific Ocean and Gold Coast Hinterland. Executive rooms offer exclusive lounge privileges, while select indulgent suites and penthouses provide expansive sun terraces. With so much under the one roof, what will you get up to. ... more   less 
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