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Sofitel Gold Coast Broadbeach

5.0 of 5 81 Surf Parade, Broadbeach, Queensland 4218, Australia
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Certificate of Excellence 2014
Sofitel Gold Coast Broadbeach
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Sofitel Gold Coast Broadbeach
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1,874 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here on business for several days and really liked it. On arrival my room wasn't ready but they gave me a place to change. It;s a short walk to the convention centre, and same to the beach. Breakfast was among the best i have had anywhere - a massive buffet groaning with options, and a delightful chef putting together... More 

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Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed here for 2 nights on level 18 ocean view. Great view and it is in such a good position. Large room and bathroom. All staff very courteous and helpful. We didn't eat at the hotel as the choice on the streets is amazing. Everything is in walking distance. Breakfast was wonderful. Thoroughly recommend.

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Melbourne, Australia
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

If you are contemplating Hi Tea do not put the Sofitel on your list.Poor service in addition to minimal food makes this one of the worst experiences that I have ever had. Try anywhere is, it has to be an improvement!

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Auckland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We visited this hotel for a weekend break and had a lovely time. The hotel has a wonderful location, close to all the great coffee shops and restaurants. My husband is a Accor Plantimum Member and we were a little disappointed that we were not offered a room upgrade, saying that though our room was spacious and clean and had... More 

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Hong Kong
Contributor
11 reviews 11 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel rooms are really old. The mattress was sagging in the middle (which made for poor sleep quality), the bathrooms were really dated, and we could hear the person showering next door because the pipes were so loud. There was also no free wifi and you have to pay for 2 or 24-hour usage periods. Room service food quality... More 

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Queensland, Australia
Top Contributor
91 reviews 91 reviews
61 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for three nights, mid February. On driving into Sofitel Gold Coast I had the feeling this was not to Sofitel standard. Normally on arriving you are greeted by a doorman/porter to open your door & swiftly take your bags to you room, this was not the case, not a single staff member greeting guests on arrival. Check in... More 

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whangarei
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I always stay at Sofitel Hotels where we can. We just love the atmosphere of the Sofitel in Auckland and Queenstown and I booked this hotel thinking this would be some what the same. Sadly it is not. In my opinion it is very old and the room was very outdated. We found that we constantly could... More 

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Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff at the hotel were all very friendly and helpful, however the hotel is very old and outdated, the water pipe makes very loud noise in the bathroom, the mattress was sagging and the spring makes noise too, it is very disappointing especially I was expecting Sofitel being a 'luxury hotel' from accor group. The gym was shockingly old... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour erinlinlegend, Thank you for taking the time to share this feedback with us from your recent stay. It is disappointing to see that there were some aspects of your stay that did not meet your expectations. Our menu and room service in particular is usually something that is greatly enjoyed by our guests so I apologise that your meal... More 

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Additional Information about Sofitel Gold Coast Broadbeach

Address: 81 Surf Parade, Broadbeach, Queensland 4218, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Gold Coast Broadbeach 5*
Number of rooms: 296
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Also Known As:
Sofitel Gold Coast Broadbeach Hotel Broadbeach
Accor Gold Coast Broadbeach
Sofitel Broadbeach
Broadbeach Sofitel
Hotel Style:
#3 Business Hotel in Broadbeach
#4 On the Beach Hotel in Broadbeach
#5 Romantic Hotel in Broadbeach
#6 Family Hotel in Broadbeach
#6 Luxury Hotel in Broadbeach

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