We just had a couple of nights at this hotel. The staff were very accommodating, especially Courteney at front desk. Our room was on the 21st floor and had a great view of the river and hinterland - we didn't pay the extra for the ocean view - still really beautiful! The bed was dreamy and the room really large.... more

beautiful lobby/ service sub-standard/room: great & clean/ good location/ perfect views/ amazing bed.....so so comfy-love Sofitel beds and the pillow menu! Shame it has no gym :( more

We stayed 5 nights at the Sofitel and have to say it was exceptional. We have a 2 year old who was delighted to find a cudly teddy bear in her cot when we opened the door to our room. We have stayed previously at this hotel and would definitely recommend it. The concierge is very good. Access to theme... more

We have just got home from our 3 day getaway for our anniversary. From the moment we arrived at the hotel we were taken care of by friendly, attentive staff who were aware that the trip was special for us. We were offered an upgrade immediately- which we jumped at. They then sent us of to breakfast while they took... more

40th birthday celebrations were acknowledged by the staff with a free bottle of sparkling wine and a note to our room, even though we had booked via Wotif and were not high yielding clients - this is a good indication of how you can expect to be treated in a 5 star hotel. If the staff have an attitude about... more

From our arrival we felt the fact we had booked our accommodation on wotif was held against us....second class citizens. Our room - two double beds - was attractive by cramped. Our aircon/heating didn't work so we called up mainetance and they gave us a column heater. That night was very uncomfortable stuffy and impossible to sleep. We asked in... more

good location.. we got a free upgrade on request as it was our honeymoon.. got a great deal on wotif.com as we booked in advance.. after 2 nights at the palazzo versace we honestly thought that this was a good hotel too.. more

Stayed at several Sofitels in Melbourne and Brisbane, and this is not quite the same, then again, this is on the beach. The pool is lovely, though cold at this time of year. Surprisingly no Fitness Centre, but I managed to go for a run along the beach which is a better alternative. Had a strange experience with the bar... more

I stayed here with friends and had high expectations of the hotel and service. I thought the hotel was beautiful but the service by staff was sub-standard. The room was great, location awesome. No complaints about amenities. However, I had a unique situation and I found that the staff member I dealt with was extremely rude , did not take... more