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Sofitel Gold Coast Broadbeach

5.0 of 5 81 Surf Parade, Broadbeach, Queensland 4218, Australia
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Certificate of Excellence 2014
Sofitel Gold Coast Broadbeach
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Sofitel Gold Coast Broadbeach
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1,839 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Skåne
Top Contributor
51 reviews 51 reviews
31 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This Sofitel is a little below most Sofitels I have stayed at, but there is nothing wrong with it. Broadbeach can be regarded as a rather "non-posh" part of Gold Coast, and this was the only global brand hotel we saw there. If you want a ritzier hotel in a more upscale environment i guess you should aim for Main... More 

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sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour Z-brox, Thank you for taking the time to review your recent stay at Sofitel Gold Coast. Broadbeach is indeed a lovely destination on the Gold Coast and is becoming more sophistaicated everyday. Did you check out the new Oracle business district next door - probably more to your liking if the shopping centre next door was not your cup... More 

2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I am a very regular guest at this hotel and I am always are looked after very well ,but their service standards at all levels continue too exceed my expectations. My most recent stay was after returning from Europe and very jet lagged but I was blown away by the way I was treated by all staff. The service levels... More 

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sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour 1nsideOut, Thank you for your wonderful comments about your recent return stay at Sofitel Gold Coast Broadbeach. The team here sincerely love what they do, and I am glad that we continue to exceed your worldly and well travelled expectations. I will share your comments with the team as I know they appreciate such lovely feedback and look after... More 

Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

A decent hotel in which we enjoyed our stay. Front desk and waiting staff were all friendly and helpful and our ocean view room was comfortable. On the downside it's a little way back from the beach and not truly up to the standard of some other Sofitels we have stayed in. The hotel is getting a little old, with... More 

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sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour GulliverfromOz, Thank you for your feedback on your recent stay. We appreciate your constructive comments, and I have good news; we are currently working with our owners on a rooms refurbishment, so we look forward to updating the rooms this year. I do believe, however, our owners love the green tiles in the bathroom, but that won't matter when... More 

Sydney, Australia
Contributor
20 reviews 20 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Great location. Staff very friendly. Room was modern and clean. My only concern is the air conditioning. We're in QLD, I expect to at least enjoy a cool and comfortable room, not one that fails to cool the bed area and maintain a reasonable temperature. I'd only stay here again if I knew this was addressed. With so many other... More 

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sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour BigPete, Thank you for your feedback and we agree, airconditioning in QLD is a must! I am so sorry to hear that your a/c unit was having difficulty keeping cool. Was your balcony door closed at all times? The Aircon only works if the balcony door is closed. We have a brand new chiller, so cool air is not... More 

Qld, Australia
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I recently stayed at Sofitel Hotel Broadbeach on business. I found the hotel very comfortable and in a great location. I also know that our business rate was very good, so from that point of view it was great value. Unfortunately I didn't have time to use all the facilities. The room was spacious, comfortable & very clean. The TV... More 

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sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour Africa 94, Thank you for your nice comments and I fully appreciate your comment about the TV, even though it wasn't a "biggie", it is for us. We have good news, our new owners have agreed to refurbish our rooms and at the top of the list are the TVs. Our business travellers love the hotel for it's location,... More 

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

First off I must say that it is not the cheapest hotels in Broadbeach to stay at but it is one of the best hotels we have ever stayed in. The staff were exceptional, all the staff at the restaurants were very friendly and seemed to be enjoy being at work not just going through the motions. The food was... More 

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sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour Mausand Den, Thank you for your lovely comments and I fully appreciate your pool comment. Some people are quite inconsiderate indeed. We will take your feedback to the team and see if there is a better way to manage this situation moving forward. Thank you again and we look forward to welcoming you back soon. Warm regards, Amery Burleigh More 

Brisbane, Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a night over the weekend and we booked a wotif mystery deal which i've never done before. We asked for a higher floor and was placed on level 17 and although we didn't have the view of the ocean the view of hinterlands nevertheless was still enjoyable. The room was fine, clean but slightly outdated and... More 

Was this review helpful? Yes
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour Edwin, Thank you for your comments and we are glad you enjoyed your stay overall. Good news, we have new owners who are interested in updating the property, so new TVs, upgrades to all of the rooms and public areas will be starting shortly. We look forward to welcoming you back later in the year to see the improvements.... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had a 2 night stay organised to catch up with my daughter who was flying in to join us. We always have stayed at another hotel and thought a change was needed. My daughter suggested the Sofitel Broadbeach. From the get go we were greeted by reception with a pleasant smile and warm greeting. Our rooms were standard river... More 

Was this review helpful? Yes
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour Hoffy6367, Thank you for sharing this wonderful review with us from your stay at Sofitel Gold Coast. It is great to see that you had a most pleasant experience especially as it was your first time in our hotel. Our buffet breakfast is indeed most delicious with many different items to select from, I am glad you were able... More 

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Additional Information about Sofitel Gold Coast Broadbeach

Address: 81 Surf Parade, Broadbeach, Queensland 4218, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Gold Coast Broadbeach 5*
Number of rooms: 296
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Also Known As:
Sofitel Gold Coast Broadbeach Hotel Broadbeach
Accor Gold Coast Broadbeach
Sofitel Broadbeach
Broadbeach Sofitel
Hotel Style:
#3 Business Hotel in Broadbeach
#4 Romantic Hotel in Broadbeach
#4 On the Beach Hotel in Broadbeach
#6 Luxury Hotel in Broadbeach
#6 Family Hotel in Broadbeach

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