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San Mateo Apartments Gold Coast

93 Old Burleigh Road, Broadbeach, Gold Coast, Queensland 4218, Australia
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San Mateo Apartments Gold Coast
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50 Reviews from our TripAdvisor Community

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Adelaide, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 21, 2015 via mobile

Booked this place last minute and payed around 180 per night, low season. I was not expecting 5 starts but the place was so disgusting I couldn't stay there another night (2 in total). As soon as we opened the door at 10pm (hot night mind you) we were greeted with a thick smell of cigarettes, it was appalling! The... More 

Helpful?
Thank M B
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 27, 2015 via mobile

Great value for money Clean and spacious Lovely management Free car park Great sea view I'm a bit stuck on what else to say the only reason it hasn't got five stars is because the wifi was very expensive.apart from that it is pretty much perfect.

Helpful?
Thank Corey b
SanMateoGC, Front Office Manager at San Mateo Apartments Gold Coast, responded to this review

Hi Corey, thank you for doing a review for us here at San Mateo on Broadbeach! We really appreciate it! We are pleased you enjoyed your stay with us and found most things to your satisfaction. Please contact us in the future if we can help you with any further accommodation requirements. We would love to see you again in... More 

Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 16, 2015

The building has an elevator and we stayed in Room 516 which is on the south east corner, 5th floor. There is nothing fancy about the room; decor is a bit dated, but overall it was clean and roomy. Two bedrooms, two bathrooms, laundry, but only 1 shower. Double bed in main bedroom, 2 Singles in the 2nd bedroom. Also... More 

Helpful?
1 Thank Graeme S
SanMateoGC, Front Office Manager at San Mateo Apartments Gold Coast, responded to this review

Hi Graeme, firstly, many thanks for taking the time to do a review for us here at San Mateo on Broadbeach, we really appreciate your feedback. We are thrilled to hear you enjoyed your stay with us and appreciate your comments on how convenient we are to all the surrounding facilities, and of course if there is anything we can... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 20, 2015 via mobile

My family stayed here for a week during Winter in a one bedroom and two bedroom apartment. The apartments were clean and tidy, had a kitchenette, washing machine and dryer in the apartments and had foxtel too. It was perfect for our stay. While it's not the glitz and glam of new high rise holiday accommodation - I couldn't fault... More 

Helpful?
2 Thank Kellie H
Jangle1, Front Office Manager at San Mateo Apartments Gold Coast, responded to this review

Thank you very much for your great review, we really appreciate your positive feedback. We are so glad you really enjoyed your stay here at San Mateo, and we look forward to welcoming you back in the future. More 

Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 16, 2015

Booked this on a very good value deal, which included free Wi-Fi. One bedroom unit. Asked for a higher floor but suspect due to the very good value deal we got was given a unit on the ground floor - good size, clean and in good condition. Reception staff excellent and very friendly. Great location half way between Broadbeach and... More 

Helpful?
1 Thank Greg B
Jangle1, Front Office Manager at San Mateo Apartments Gold Coast, responded to this review

Thank you for taking the time to do a review, we really appreciate your feedback. While it's great that you enjoyed the most part of your stay, we have taken on board your comments regarding the outdoor area attached to the ground floor unit, and have rectified this. Please remember if anything like this happens in the future to come... More 

Sawtell, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 5, 2015 via mobile

We stayed at San Mateo for four nights at the end of Jan-start of Feb. We loved it. The apartments were a fair size and clean, some of the other reviews on here are unreasonable you have to expect a little dust in places, iv stayed at plenty of 5 star resorts to know that no one is perfect. San... More 

Helpful?
1 Thank Mel A
Jangle1, Front Office Manager at San Mateo Apartments Gold Coast, responded to this review

Thanks so much for your lovely review regarding your stay here at San Mateo on Broadbeach. We are so pleased you had a great stay here with us. It is very important to us that our guests love everything about their stay. We appreciate the positive feedback and certainly hope to see you again soon! More 

Sydney
Level Contributor
238 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
3 of 5 stars Reviewed January 22, 2015

We have visited the San Mateo a number of times over the last five years and generally have had great experiences. However, there were a few significant let downs this time around. The underlying issues on this visit were cleaning and maintenance. It was awesome to see new washing machines in the apartments - a great step up from previously.... More 

Helpful?
1 Thank RicknSimon
Jangle1, Front Office Manager at San Mateo Apartments Gold Coast, responded to this review

Thank you for taking the time to do a review. We appreciate all feedback, and do try to take it all on board. We really appreciate that you are regulars here at San Mateo, and we do try and go above and beyond for our repeat guests. But.....Oh dear!.............this is very disappointing to hear as we do our utmost best... More 

Victoria Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 7, 2014

Arrived and found our booking was not marked in until the next day. Gave us a penthouse (don't know about that) apartment for one night. Very unclean, broken leg on chair, toilet seat broken benches had streak marks all over them, sink had grime in it. fridge had mould along top and dripped everywhere under the freezer. Moved down a... More 

Helpful?
1 Thank annierose112
SanMateoGC, Manager at San Mateo Apartments Gold Coast, responded to this review

Thank you for your review and feedback. Since your stay with us several new procedures have been put in place to ensure this doesn't happen again. This includes a new housekeeping and maintenance team. The new team is fantastic and we are seeing amazing results. We hope that you would give San Mateo the opportunity to prove this to you.... More 

Armidale, Australia
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 20, 2014

We stayed in a 1 bedroom apartment for just over a week and found it very comfortable. It was very quiet, we had a partial sea view from our balcony and the beach was only a block away. The apartment had everything we needed, including a washing machine and dryer. I wouldn't describe is as a luxury apartment, but then... More 

Helpful?
1 Thank explorer255315
Jangle1, Front Office Manager at San Mateo Apartments Gold Coast, responded to this review

Thank you for taking the time to give us a review. We appreciate all feedback and do try to take it all on board. Yes, each apartment is individually owned and therefore each one is furnished differently, so yes, generally it is "first in, first serve" basis. Thank you again and we hope to see you in the future here... More 

Brisbane, Australia
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed October 14, 2014

We stayed here for two weeks in August we are a senior couple and really enjoyed our stay the grounds and pool were well looked after by Jim and although this is not a luxury apartment block our unit had everything we needed and it was clean and well looked after We enjoyed being so close to the beach and... More 

Helpful?
1 Thank BMR18
Jangle1, Front Office Manager at San Mateo Apartments Gold Coast, responded to this review

Thank you for your great review! We really appreciate you taking the time to do a review for us, it is such great advertising for us. :) It is always nice to hear that we are meeting our guests expectations, we do try our best to maintain this throughout their stay and to exceed beyond this as well. We do... More 

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