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San Mateo Apartments Gold Coast

93 Old Burleigh Road, Broadbeach, Queensland 4218, Australia
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San Mateo Apartments Gold Coast
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A recent review
4 of 5 stars reviewed 5 weeks ago
Greg B Sydney, Australia
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44 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Booked this on a very good value deal, which included free Wi-Fi. One bedroom unit. Asked for a higher floor but suspect due to the very good value deal we got was given a unit on the ground floor - good size, clean and in good condition. Reception staff excellent and very friendly. Great location half way between Broadbeach and... More 

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Sawtell, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 5, 2015

We stayed at San Mateo for four nights at the end of Jan-start of Feb. We loved it. The apartments were a fair size and clean, some of the other reviews on here are unreasonable you have to expect a little dust in places, iv stayed at plenty of 5 star resorts to know that no one is perfect. San... More 

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Sydney
Top Contributor
162 reviews 162 reviews
65 hotel reviews
125 helpful votes 125 helpful votes
3 of 5 stars Reviewed January 22, 2015

We have visited the San Mateo a number of times over the last five years and generally have had great experiences. However, there were a few significant let downs this time around. The underlying issues on this visit were cleaning and maintenance. It was awesome to see new washing machines in the apartments - a great step up from previously.... More 

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Victoria Australia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 7, 2014

Arrived and found our booking was not marked in until the next day. Gave us a penthouse (don't know about that) apartment for one night. Very unclean, broken leg on chair, toilet seat broken benches had streak marks all over them, sink had grime in it. fridge had mould along top and dripped everywhere under the freezer. Moved down a... More 

Was this review helpful? Yes 1
Armidale, Australia
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 20, 2014

We stayed in a 1 bedroom apartment for just over a week and found it very comfortable. It was very quiet, we had a partial sea view from our balcony and the beach was only a block away. The apartment had everything we needed, including a washing machine and dryer. I wouldn't describe is as a luxury apartment, but then... More 

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Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 15, 2014

We stayed here for two weeks in August we are a senior couple and really enjoyed our stay the grounds and pool were well looked after by Jim and although this is not a luxury apartment block our unit had everything we needed and it was clean and well looked after We enjoyed being so close to the beach and... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 9, 2014

Advertised as a 4 star luxury apartment hotel!! My assessment 2 stars only. Unattended reception; keys left in secure box. No additional linen for my colleague for his bed. No fan in internal bathroom. Some lights not functioning. AC remote batteries dead (replaced with my own). Very tight corridor. Stairs (fire escape) allowed one access only to outside - not... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 30, 2014 via mobile

Good location across road from beach, 10min walk to broadbeach mall (15min with kids). We were on the 7th floor and the 2 bedroom apartment was very spacious for a family of 5. Pool and spa were great. Would thoroughly recommend this apartment

Was this review helpful? Yes 1
Wodonga, Australia
2 reviews
5 of 5 stars Reviewed July 12, 2014

Our second visit to San Mateo proved to be just as enjoyable as the first. Our first visit was as a family of teenagers, this second one as a couple. Janette and Jim are most obliging and friendly, very informative on what is on and where, and have a grasp of individual needs of their occupants. Jim is handy with... More 

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Portsmouth, United Kingdom
Top Contributor
51 reviews 51 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed May 16, 2014

I chose this apartment based on the reviews I had read. I booked a fully self contained luxury penthouse which was far from the truth. The location and views were excellent and very easy to walk to broadbeach restuarant and shopping. We stayed there as a family of 4 with 2 children and I was having my invalid cousin come... More 

Was this review helpful? Yes 5
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