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San Mateo Apartments Gold Coast

93 Old Burleigh Road, Broadbeach, Gold Coast, Queensland 4218, Australia
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1 room 1 guest
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San Mateo Apartments Gold Coast
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47 Reviews from our TripAdvisor Community

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Traveler rating
    17
    22
    3
    3
    2
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14
16
1
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (47)
  • Mar-May only
    (17)
  • Jun-Aug only
    (11)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (8)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 20, 2015

My family stayed here for a week during Winter in a one bedroom and two bedroom apartment. The apartments were clean and tidy, had a kitchenette, washing machine and dryer in the apartments and had foxtel too. It was perfect for our stay. While it's not the glitz and glam of new high rise holiday accommodation - I couldn't fault... More 

Was this review helpful? Yes 1
Jangle1, Front Office Manager at San Mateo Apartments Gold Coast, responded to this review

Thank you very much for your great review, we really appreciate your positive feedback. We are so glad you really enjoyed your stay here at San Mateo, and we look forward to welcoming you back in the future. More 

Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 16, 2015

Booked this on a very good value deal, which included free Wi-Fi. One bedroom unit. Asked for a higher floor but suspect due to the very good value deal we got was given a unit on the ground floor - good size, clean and in good condition. Reception staff excellent and very friendly. Great location half way between Broadbeach and... More 

Was this review helpful? Yes
Jangle1, Front Office Manager at San Mateo Apartments Gold Coast, responded to this review

Thank you for taking the time to do a review, we really appreciate your feedback. While it's great that you enjoyed the most part of your stay, we have taken on board your comments regarding the outdoor area attached to the ground floor unit, and have rectified this. Please remember if anything like this happens in the future to come... More 

Sawtell, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 5, 2015

We stayed at San Mateo for four nights at the end of Jan-start of Feb. We loved it. The apartments were a fair size and clean, some of the other reviews on here are unreasonable you have to expect a little dust in places, iv stayed at plenty of 5 star resorts to know that no one is perfect. San... More 

Was this review helpful? Yes
Jangle1, Front Office Manager at San Mateo Apartments Gold Coast, responded to this review

Thanks so much for your lovely review regarding your stay here at San Mateo on Broadbeach. We are so pleased you had a great stay here with us. It is very important to us that our guests love everything about their stay. We appreciate the positive feedback and certainly hope to see you again soon! More 

Sydney
Level Contributor
216 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
3 of 5 stars Reviewed January 22, 2015

We have visited the San Mateo a number of times over the last five years and generally have had great experiences. However, there were a few significant let downs this time around. The underlying issues on this visit were cleaning and maintenance. It was awesome to see new washing machines in the apartments - a great step up from previously.... More 

Was this review helpful? Yes 1
Jangle1, Front Office Manager at San Mateo Apartments Gold Coast, responded to this review

Thank you for taking the time to do a review. We appreciate all feedback, and do try to take it all on board. We really appreciate that you are regulars here at San Mateo, and we do try and go above and beyond for our repeat guests. But.....Oh dear!.............this is very disappointing to hear as we do our utmost best... More 

Victoria Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 7, 2014

Arrived and found our booking was not marked in until the next day. Gave us a penthouse (don't know about that) apartment for one night. Very unclean, broken leg on chair, toilet seat broken benches had streak marks all over them, sink had grime in it. fridge had mould along top and dripped everywhere under the freezer. Moved down a... More 

Was this review helpful? Yes 1
SanMateoGC, Manager at San Mateo Apartments Gold Coast, responded to this review

Thank you for your review and feedback. Since your stay with us several new procedures have been put in place to ensure this doesn't happen again. This includes a new housekeeping and maintenance team. The new team is fantastic and we are seeing amazing results. We hope that you would give San Mateo the opportunity to prove this to you.... More 

Armidale, Australia
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 20, 2014

We stayed in a 1 bedroom apartment for just over a week and found it very comfortable. It was very quiet, we had a partial sea view from our balcony and the beach was only a block away. The apartment had everything we needed, including a washing machine and dryer. I wouldn't describe is as a luxury apartment, but then... More 

Was this review helpful? Yes 1
Jangle1, Front Office Manager at San Mateo Apartments Gold Coast, responded to this review

Thank you for taking the time to give us a review. We appreciate all feedback and do try to take it all on board. Yes, each apartment is individually owned and therefore each one is furnished differently, so yes, generally it is "first in, first serve" basis. Thank you again and we hope to see you in the future here... More 

Brisbane, Australia
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 15, 2014

We stayed here for two weeks in August we are a senior couple and really enjoyed our stay the grounds and pool were well looked after by Jim and although this is not a luxury apartment block our unit had everything we needed and it was clean and well looked after We enjoyed being so close to the beach and... More 

Was this review helpful? Yes 1
Jangle1, Front Office Manager at San Mateo Apartments Gold Coast, responded to this review

Thank you for your great review! We really appreciate you taking the time to do a review for us, it is such great advertising for us. :) It is always nice to hear that we are meeting our guests expectations, we do try our best to maintain this throughout their stay and to exceed beyond this as well. We do... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed October 9, 2014

Advertised as a 4 star luxury apartment hotel!! My assessment 2 stars only. Unattended reception; keys left in secure box. No additional linen for my colleague for his bed. No fan in internal bathroom. Some lights not functioning. AC remote batteries dead (replaced with my own). Very tight corridor. Stairs (fire escape) allowed one access only to outside - not... More 

Was this review helpful? Yes 2
SanMateoGC, Manager at San Mateo Apartments Gold Coast, responded to this review

Thank you for your review and feedback. It is extremely disappointing to us that you did not enjoy your stay here at San Mateo. If there is anything we can do to set this right, please contact us on +61 7 55 601 444 More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 30, 2014 via mobile

Good location across road from beach, 10min walk to broadbeach mall (15min with kids). We were on the 7th floor and the 2 bedroom apartment was very spacious for a family of 5. Pool and spa were great. Would thoroughly recommend this apartment

Was this review helpful? Yes 1
SanMateoGC, Guest Relations Manager at San Mateo Apartments Gold Coast, responded to this review

WOW thanks for the great review. We really appreciate this positive feedback, we get a real kick out of hearing people enjoying their stay. We hope that you will choose San Mateo on Broadbeach for future accommodation needs. More 

Wodonga, Australia
2 reviews
5 of 5 stars Reviewed July 12, 2014

Our second visit to San Mateo proved to be just as enjoyable as the first. Our first visit was as a family of teenagers, this second one as a couple. Janette and Jim are most obliging and friendly, very informative on what is on and where, and have a grasp of individual needs of their occupants. Jim is handy with... More 

Was this review helpful? Yes
SanMateoGC, Guest Relations Manager at San Mateo Apartments Gold Coast, responded to this review

G-day Maureen thanks for the glowing review. We appreciate your comments so much! It really proves that our hard work is paying off. We hope to see you again soon. More 

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