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Neptune Resort

Certificate of Excellence
32 Surf Parade, Broadbeach, Queensland QLD 4218, Australia (Formerly BreakFree Neptune)
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Best prices for: 1 room 1 guest
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Neptune Resort
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Neptune Resort
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120 reviews from our community

Traveler rating
    85
    29
    1
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    3
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26
46
7
7
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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  • All months
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    (19)
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perth
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A nice one bedroom apartment with everything provided. The unit was clean and comfortable. Staff were helpful and pleasant. A short stroll to the Oasis shopping centre at Broadbeach, try the big breakfast at Toast at Oasis cafe for $9.90 - excellent value. Pacific Fair across the highway is undergoing a major upgrade and would give it a miss for... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Loved staying here - everything within the complex was easy and well maintained. We arrived late and were able to get a key from the Security box with no problems. The one bedroom apartment was so spacious, we could have stayed for a week. Great views and location can't be beaten - you really can walk everywhere! Breakfast was included.... More 

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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Booked 3 nights at Neptune Resort Broadbeach in a one bed apartment. The unit is clean and well designed. It has everything you need like the comforts of home. Loved the convenience of a washing machine and dryer in the unit, could wash all our clothes (no washing to bring home) and was able to wash the bath towels every... More 

Was this review helpful? Yes
New Plymouth, New Zealand
2 reviews
5 of 5 stars Reviewed 1 week ago

We found the Neptune, reasonably priced, lovely and clean and a short stroll to the beach and shops.The rooms are a good size and nice and light and airy. A/C very quiet too. Wendy and Allan couldn't have been more helpful.

Was this review helpful? Yes
Wendy M, Manager at Neptune Resort, responded to this review

Hi Jan T, Thank-you so much for your positive appraisal of Neptune Resort, highlighting the location, plus the standard of the apartments. We do hope that you have many more opportunities to travel to Broadbeach and make Neptune Resort your number one pick for your accommodation. Warm Regards Wendy More 

Brisbane, QLD
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We made a late booking for the Easter long weekend and the price was reasonable. I emailed to request a higher floor to escape street noise and we were given the 6th floor which I was pleased about as not very high building. Staff were very friendly and welcoming. Under cover parking, lovely hot spa, nice kid friendly pool, lovely... More 

Was this review helpful? Yes
Wendy M, Manager at Neptune Resort, responded to this review

Wow...Thank you so much for the great review, you have made our week, maybe our month !!! We do apologize for the hickup with the A/C filters but as you said we did rectify the problem as soon as it was bought to our attention. Once again thank you for taking the time to post a review and will look... More 

Sydney
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Perfectly decent place to stay for a few days. Views of the highway, or the beach, Check. 5 minutes walk to Broadbeach central. 10 minutes walk to Jupiters Casino. Buses are frequent, right outside the front door, so access to anywhere up and down the strip shouldn't be a problem.

Was this review helpful? Yes 1
Wendy M, Manager at Neptune Resort, responded to this review

Yes, we do agree with you that we do have a great location. Not only are the buses by the front door, also the tram stop is just across the road, not to mention Pacific Fair as well. Thank you for taking time to post your review and we will look forward to welcoming you back to Neptune Resort sooner... More 

South Melbourne, Australia
1 review
5 of 5 stars Reviewed March 19, 2015

My husband & I recently stayed at the Neptune, what a great location. Everything is at your door step, Pac Fair, The Casino, Oasis shopping centre, the beach, what more could you want & need for a break away. Draculas was fantastic too, no taxis required when you can walk home. The unit was lovely & clean,as well as freshly... More 

Was this review helpful? Yes
Wendy M, Manager at Neptune Resort, responded to this review

Dear 380 tourist, We are so pleased to hear you and your wife enjoyed your stay at Neptune. We have to agree, Neptune Resort is so centrally located to so many popular venues. We thank you for taking the time to review us & look forward to welcoming you back in the future. Kind Regards, Wendy More 

Bilambil, New South Wales, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 18, 2015

Where should I begin... From the moment we arrived the staff were so welcoming and nothing seemed to be a problem for the team at Neptune Resort. Our large one bedroom apartment was clean & comfortable with everything we needed for our stay. Everything was so handy & convenient for us. It was only a short walk into the heart... More 

Was this review helpful? Yes 1
Wendy M, Manager at Neptune Resort, responded to this review

Dear Kelly H, We are trilled to hear you enjoyed your stay with us. Yes we are so handy to all the amenities in Broadbeach. The light rail, Pacific Fair shopping centre, The Casino, & of course the Beach. Near all of our apartments have been recently painted with new carpets & quality comfort beds. Thank you for taking the... More 

Auckland, Auckland, New Zealand
1 review
1 of 5 stars Reviewed March 15, 2015

I am aware reviews are only one person opinion and usually i don't place bad feedback however I feel i must voice my opinion in regards to my recent stay. check in was basic and no information given; asked for full payment and $200 bond and given room key. during our stay we asked reception for help and was told... More 

Was this review helpful? Yes
Wendy M, Front office at Neptune Resort, responded to this review

Dear b1212, Firstly let me say, all the staff are very disappointed that your stay with us was not a pleasant one and will try to address your grievances. It has always been policy of self-catering apartments in Queensland that balance is due on arrival plus a bond is required.I know the check-in procedure may be different in a hotel... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed February 23, 2015

I recently stayed at Neptune Resort with my two children and niece in a two bedroom apartment. The apartment was very clean, bright, spacious and very comfortable. It had awesome ocean views and partial hinderland views. It looked newly painted and had new carpets. The beds were so comfortable even the kids slept in each morning which was perfect for... More 

Was this review helpful? Yes
Wendy M, Manager at Neptune Resort, responded to this review

Hi Tilly L, So pleased you enjoyed your stay with us. Nearly all of the apartments have had fresh paint plus new carpets and beds,which just adds to the appeal for people stay at Neptune Resort, not to mention the great location. Thanks for the feedback on Drax for kids, it will make it easier for us to recommend with... More 

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