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Aruba Surf Resort

Certificate of Excellence
20-26 Anne Avenue, Broadbeach, Gold Coast, Queensland 4218, Australia
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Aruba Surf Resort
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136 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Queenstown, New Zealand
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

All I can say is don't bother staying here, was booked in for 7 nights, stayed 1 night. NOT clean, tidy, modern at all. Very unhappy. Put a dampener on my trip. After reading some of the reviews posted, I am not prepared to go into detail as it appears the managers have answers for everything and very negative answers... More 

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Sunshine Coast, Australia
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 20, 2015

I live it when the photos actually do represent the room you are staying in when booking online. The units are very clean and as we had the coldest days in Qld ever we were grateful for the reverse cycle air con working it's magic on heater cycle. The beauty of a smaller complex is no long lift waits and... More 

Was this review helpful? Yes 1
Denise M, Manager at Aruba Surf Resort, responded to this review

Dear Katie Thank you for a lovely review we are so pleased that you enjoyed your stay with us at Aruba Surf Resort. It is great to hear guests insight to their stay and what the Broadbeach has to offer so thank you for that. I am sorry that you run out of sugars and coffees especially on a Sunday... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 14, 2015

Our family of four recently stayed here. We had two rooms on a split level arrangement sharing common security. This meant our two young teenage boys could sleep on the upper level but were free to use the stairs down to our main room. The main room had more than adequate kitchen facilities, we were able to prepare and cook... More 

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Denise M, Manager at Aruba Surf Resort, responded to this review

Dear Louise, It was a joy to have your lovely family stay with us, and so pleased that you enjoyed your stay, thank you for taking the time to review your experience. The 2 bedroom apartments are a great configuration for families with older children or couples as it does give that privacy. Along with enjoying the location it seems... More 

Sydney, Australia
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed July 14, 2015

Good spot, handy to beach and shops. Nice pool and spa. The rooms are largely self contained with useful washing machines and dryer, and there's plenty of space. Some aspects are getting a little dated (ovens for example), but it fills pretty much all your needs and the staff are super friendly and helpful. Definitely worth considering, I'd happily return... More 

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Denise M, Manager at Aruba Surf Resort, responded to this review

Dear Jay We appreciate you taking the time to review Aruba Surf Resort. We are pleased that we could assist you during your stay as we enjoy the interaction with our guests. The apartments are very spacious and have all that you need for your stay. We do look forward to welcoming you back to Aruba Surf Resort on your... More 

Wellington, New Zealand
1 review
5 of 5 stars Reviewed July 14, 2015

Had a fantastic stay at the Aruba Surf Resort. For a 3.5 star rating resort it felt like 5 stars with immaculate rooms, full range of TV channels and wonderful hosts Denise and Stuart. In fact Denise and Stuart were so friendly it felt like we had known them for years. Stuart directed me to the different golf courses in... More 

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Denise M, Manager at Aruba Surf Resort, responded to this review

Dear Terry Thank you for taking the time to review Aruba Surf Resort. It is great reviews and guest experience that we enjoy about managing this great resort. So pleased that you both had a great holiday and we were able to give the information required for both of you to have a great holiday. We do look forward to... More 

Palmerston North, Manawatu-Wanganui, New Zealand
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 29, 2015

Prefect location to every thing, malls, beach and trams and buses. Managers were lovely and went out of their way to give me an apartment when I missed out on a flight/stay deal when they didn't have too. Appreciate it. The pool and spa were great and grounds very nice. Every thing you need for a comfortable stay. Great for... More 

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Denise M, Manager at Aruba Surf Resort, responded to this review

Dear Leigh-Anne Thank you so much for a great review, it is so rewarding to know that you had a great break away, glad that we were able to assist with our knowledge of the Gold Coast area to ensure that you had a memorable experience. We do hope you come back and stay with us on your visit to... More 

Sydney
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 24, 2015

This hotel is in a great location as it is very close to the beach, casino, shops and restaurants. We found our room to be very spacious and clean. However, in our room the bed sagged in the middle so we found ourselves sleeping on either side of it and the lounge was not comfortable.

Was this review helpful? Yes
Denise M, Manager at Aruba Surf Resort, responded to this review

Dear Anne Thank you for taking the time to review Aruba Surf Resort, we are pleased that you made the most of our great location, we do hope you return to Aruba Surf Resort on your next visit to Broadbeach Kind Regards Denise & Stuart McNeil More 

Christchurch, New Zealand
2 reviews
5 of 5 stars Reviewed June 17, 2015

After all the Christchurch Earthquakes and having just finished rebuilding our house we were looking for somewhere to rest and relax and we found the ideal place at the Aruba Surf Resort. Lovely rooms, your own balcony and everything you need. Dine in if you wish and stacks of eating places all within 15 minutes walk. 5 minutes to the... More 

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Denise M, Manager at Aruba Surf Resort, responded to this review

Dear John Thank you for taking the time to review Aruba Surf Resort, your holiday sounded ideal, we are very privileged living in a great location with all the shops, cafes and the beach with in a short stroll. We do hope that you stay longer next time and we will look forward to welcoming you back to Aruba Surf... More 

Brisbane Region, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 12, 2015

I have stayed here on a couple of occasions and have found it to be reasonably priced with nice comfortable rooms & good amenities Excellent location with a short walk to the beach and very close to some wonderful restaurants (a whole street to choose from which makes it very hard) Owners were very helpful and friendly I will definitely... More 

Was this review helpful? Yes 2
Denise M, Manager at Aruba Surf Resort, responded to this review

Thank you and we appreciate you taking the time to review Aruba Surf Resort, we are so pleased that you enjoyed your stay and continue to return to our resort, it is always a pleasure to hear from return guests. We do hope you will come and see us again next time you are in Broadbeach. Kind Regards Denise &... More 

Christchurch, New Zealand
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 11, 2015

This is the third time we have stayed at this property, the last time was only 18 months ago. This was a package deal and great value for money, after all you are really only sleeping there. We placed a request through our travel agent to have the same unit as before as we liked its location and yes we... More 

Was this review helpful? Yes 1
Denise M, Manager at Aruba Surf Resort, responded to this review

Dear Joanne Thank you for taking the time to review Aruba Surf Resort, it was a pleasure to have you come and stay again, so pleased that you enjoyed your break away. Our location is great with close proximity to all that Broadbeach has to offer. Sorry if you had problems with the spa it has been working although there... More 

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