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The Hermitage Hotel

4.5 of 5 Terrace Road | Alpine Village, Mt. Cook Village, New Zealand
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The Hermitage Hotel
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1,127 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chichester, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

No doubting its location is stunning but hotel itself highly over-rated. Stayed one night as part of an organised tour. Service very disappointing. Despite the fact that our guide had telephoned through our choice of evening meal beforehand in their Panorama room, we were told they had not received our booking. Our anticipated 7:30 pm dinner was finally served at... More 

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Bridgham, null, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We decided to treat ourselves to a room here at The Hermitage, during our 4 week trip to New Zealand. This hotel failed utterly to live up to our expectations. Check was at 2pm but our room was not ready until well after 3pm. It was very small, the only thing being worthwhile was the view which as it was... More 

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Christchurch New Zealand
Top Contributor
68 reviews 68 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Called in for lunch at the Hermitage's cafe; saw the mile long queue so decided to have a wonder around while it dissipated. Went back 30 mins later to find it worse.............Just wanted a snack so a pie on a cool day was appealing. However by the time we got to the cashier the pie was giving out its last... More 

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London, United Kingdom
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

It's difficult to know where to start with a review of this place. We have been in NZ for 5 weeks (4 months on our last visit) and this was the most peculiar experience we had. The area is definitely worth visiting as the scenery is stunning. But I wouldn't stay in this hotel again. Whether the other accommodation in... More 

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bucks
Top Contributor
168 reviews 168 reviews
68 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed on the second floor which had a nice balcony and great view of the mountains. Room large and spacious, clean with comfortable bed.very modern hotel with If you arrive early morning and book activities in advance one night should be enough time to stay here, unless of course you are super active and want to do every sport... More 

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Watford, United Kingdom
Senior Contributor
47 reviews 47 reviews
31 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed for one night only in the main hotel in a very large,modern room with the most idyllic views imaginable! The beds were very comfortable with light duvets. We had the usual facilities except for WiFi in the room! Available only in the lobby, which was in another block to the one we were staying in! The dining room... More 

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Isle of whithorn
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Worthwhile paying extra for a premium room as the view is fantastic. Service in the panoramic dining room fom Ethan and co- workers left nothing to be desired, and the food was tasty and well presented. Hopefully not a once in a lifetime experience.

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Rodney Y, Manager at The Hermitage Hotel, responded to this review

Dear Richard4850. Warm greeting from the Hermitage hotel, Aoraki Mt Cook. Thank you for your nice comments and we a delighted that you enjoyed your experience with us, from the premium room it would have even better with its fantastic view. I have passed on to the Panorama restaurant your feedback and Ethan was happy to know that you had... More 

Brighton, England, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

When we booked to stay at the Hermitage we were too late to get a room in the main hotel so booked the motel. Significantly cheaper and with a well-equipped kitchen, we felt this offered great value for money. It was easy to use the hotel transfer between the motel and the hotel, so we could enjoy all the main... More 

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Rodney Y, Manager at The Hermitage Hotel, responded to this review

Dear Ann D. We appreciate you for taking time to review your recent visit at the Hermitage hotel, Aoraki Mt Cook. I thank you for the positive comments and full score and am delighted that you took the opportunity to get out and experience the activities. Glad that you enjoyed the motel accommodation, handy with all its facilities and with... More 

Vernon, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

Spent Christmas at this wonderful hotel booking their heli package. Room was perfectly clean and comfortable with the most incredible view of Mt. Cook. Christmas dinner buffet was delicious and caloric, worth every calorie. Interesting staff from around the world, all very pleasant and helpful! Included continental breakfast the following morning- more than substantial. The location is superb for unbelievably... More 

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Rodney Y, Manager at The Hermitage Hotel, responded to this review

Dear pd5556. Thank you for recommending the hotel and for choosing the Hermitage for your Christmas celebrations ( anice warm summer's Christmas). Delighted you enjoyed our buffets they are a favourite of our guests, especially the Christmas menus as they received many great comments, the Chef presented a array of traditional dishes including his stolen bread, a family recipe from... More 

kent, United Kingdom
Contributor
19 reviews 19 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 2 nights in a superior mountain view room with direct views over Mount Cook, which was stunning. The hotel lobby feels more like a visitor centre than a hotel and caters for large tour groups who convene in the bar and lobby throughout the day and at meal times. Car park was full of coaches. The staff were... More 

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Rodney Y, Manager at The Hermitage Hotel, responded to this review

Dear Fraiser2013. Thank you for your constructive feedback on your recent stay and you were able to experience the stunning views from your superior room and I hope you were able to enjoy one of the many activities around the hotel on your two nights stay. I am also glad you found your room comfortable and the team was helpful... More 

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Additional Information about The Hermitage Hotel

Address: Terrace Road | Alpine Village, Mt. Cook Village, New Zealand
Location: New Zealand > South Island > Canterbury Region > Mackenzie District > Mt. Cook Village
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Hermitage Hotel 4.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Hermitage Hotel Mt Cook Village
Hermitage New Zealand
The Hermitage Hotel New Zealand/Mt. Cook Village

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