We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Hermitage Hotel

4.5 of 5 Terrace Road | Alpine Village, Mt. Cook Village, New Zealand
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
The Hermitage Hotel
Management photos View all
Browse nearby
The Hermitage Hotel
Write a Review

1,092 reviews from our community

Traveler rating
    336
    390
    246
    91
    29
See reviews for
217
641
38
8
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1092)
  • Mar-May only
    (329)
  • Jun-Aug only
    (155)
  • Sep-Nov only
    (216)
  • Dec-Feb only
    (392)
All months
Leeds, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Spent several nights here in January and highly recommend this hotel. It is in a superb location and from our room in the Wakefield Wing there were superb views of Mt Cook and as night fell a great panorama of stars in the night sky! The rooms are clean and extremely comfortable, there were two king size beds in our... More 

Was this review helpful? Yes
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The only positive thing one can say about this hotel is that the locations and the views are really nice. Beyond that, it's difficult to say what is worth between the poor service (especially in the Panorama restaurant where it takes hours to get a meal with incredibly small portions), the quality of the chalet who probably hasn't been renovated... More 

Was this review helpful? Yes
Sherborn, Massachusetts
Top Contributor
101 reviews 101 reviews
19 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I stayed at this wonderful hotel for two nights last week. Our room was spacious, clean, comfortable, and had an outstanding view of Mt. Cook. The hotel has many activities and there are some nice hikes nearby. The Panorama Dining Room had outstanding a la carte dinners. Don't miss this hotel if you are traveling on the... More 

Was this review helpful? Yes
Sydney
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Weather permitting the Hermitage gives you simply amazing views of Mount Cook. The Alpine Centre shows interesting documentaries, and has ample historical information on Sir Edmund Hillary, his epic climb of Mount Everest, and his enduring love of Mt Cook. The hotel is moderately expensive for what you get, but this reflects its somewhat remote location. I do not recommend... More 

Was this review helpful? Yes
Rodney Y, Manager at The Hermitage Hotel, responded to this review

Dear AusGourmetTrave. I am pleased you enjoyed your recent stay with us and delighted you experienced the theatre and its range of movies, the area has a rich history and with the legacy of Sir Edmund Hillary and his achievements there are some great stories. I appreciate your comments on the Panorama restaurant and I apologize it was not meet... More 

Senior Contributor
28 reviews 28 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great stay and a fantastic view. great selection of activity options etc. highly recommend. Wheelchair access was good in the aoraki wing and there was plenty of space in the room. breakfast was ok without being brilliant but very acceptable.

Was this review helpful? Yes
Rodney Y, Manager at The Hermitage Hotel, responded to this review

Dear Quentin S. Warm greetings from the Hermitage Hotel Aoraki, Mt Cook. Your feedback was much appreciated and well received. We're glad to know that you had enjoyed the services and facilities provided in the hotel and experienced the great views from your Aoraki wing room. Thank you again and safe journeys Rodney Young Executive Assistant Manager The Hermitage Hotel... More 

Auckland Region, New Zealand
Top Contributor
98 reviews 98 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We have continually stayed at the Hermitage since the 1980s and you have not spent a cent since then. Please upgrade your rooms. They are tired and shabby , and all your furniture is too. Far too pricey for the sort of money we paid. A reasonable rate would be at $350 not $650 for superior room. Your Panorama Restaurant... More 

Was this review helpful? Yes
Rodney Y, Manager at The Hermitage Hotel, responded to this review

Dear Sirani M. Thank you for taking your time to post feedback on tripadvisor.com and for your loyalty to Mt Cook since 1980. We are very disappointed to learn that we did not reach your expectation on your recent trip but am happy to learn that the staff were friendly and accommodating towards you. I note from your reservation that... More 

Atlanta, Georgia
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Hermitage for one night on our self-drive tour of the South Island. We had a partial view room, and we could hardly believe it was considered "partial" -- we felt like we had a perfectly wonderful view of the mountains and we spent quite a bit of time staring off of our balcony. It was pricey,... More 

Was this review helpful? Yes
Rodney Y, Manager at The Hermitage Hotel, responded to this review

Dear Vissidarte27. Thank you for posting your feedback online and we are very appreciative of your comments. The hotel has been designed so the majority of rooms have maximum views of the surrounding area and we are delighted that you were able to experience this from the comfort of your balcony. Hope that we have the opportunity to host you... More 

Newcastle
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Hermitage Hotel early January as part of our APT tour, our room was clean and tidy with a sliding door to the most breath taking view i have ever seen and a courtyard area with chairs to sit and enjoy that view, BUT the room had no safe which makes it difficult having to carry passports... More 

Was this review helpful? Yes 2
Rodney Y, Manager at The Hermitage Hotel, responded to this review

Dear FiveStarKazz. I am pleased to see that you enjoyed your recent stay with us and experienced the great views from your balcony, while having a chance to enjoyed our intensive buffet dinner which is also a favourite of many as it show cases some great local products. Thank you for the constructive feedback on the safe and smoking issue,... More 

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for one unforgettable night at the Hermitage hotel in the superior room. The views were simply breath taking. Rooms were well equipped and comfortable. I must mention the Duty manager on the 9th of January Andrew and on the 10th Waisea. These guys were just brilliant in trying to help us resolve the issue of our locked car... More 

Was this review helpful? Yes
Rodney Y, Manager at The Hermitage Hotel, responded to this review

Dear Theodore Z. Thank you for your valuable and positive feedback. We are delighted to hear that you enjoyed your stay with us and truly appreciate the nice comments, I have personally thanked Waisea and Andrew for their extra efforts in resolving your car issue. All team members try their utmost to help our guests, and it is truly satisfying... More 

Auckland, New Zealand
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked a motel for three adults. Motel had a queen bed in a bedroom and a queen bed in the lounge. Basic kitchen (not that we used it) and a reasonable bathroom with a good shower. The place was clean but furnished and equipped in a very basic way. I guess the $300 a night price tag was for the... More 

Was this review helpful? Yes
Rodney Y, Manager at The Hermitage Hotel, responded to this review

Dear GrantandPam.255. Warm greetings from Hermitage hotel, Aoraki Mt Cook and thank you for choosing to stay with us on your recent trip to the south island. I really appreciate your understanding regarding the pricing in the village, being a free national park, its a big picture price and for us the only full service provider in the area, just... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Hermitage Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Hermitage Hotel

Address: Terrace Road | Alpine Village, Mt. Cook Village, New Zealand
Location: New Zealand > South Island > Canterbury Region > Mackenzie District > Mt. Cook Village
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Hermitage Hotel 4.5*
Number of rooms: 216
Reservation Options:
TripAdvisor is proud to partner with Otel so you can book your The Hermitage Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hermitage Hotel Mt Cook Village
Hermitage New Zealand
The Hermitage Hotel New Zealand/Mt. Cook Village

494 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (477)
Viewed
View from room (94)
Viewed
Pool/beach area (4)
Viewed
Hotel & grounds (82)
Viewed
Room/suite (83)
Viewed
Dining (20)
Viewed
Bathroom (16)
Viewed
Other (178)

Management photos: Courtesy of the property manager

Viewed
All management photos (17)
Viewed
Hotel & grounds (4)
Viewed
View from room (1)
Viewed
Room/suite (1)
Viewed
Family/play areas (1)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay