We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Balkan Jewel Resort

Travelers' Choice award winner
Hotel website
PO Box 62, area Betolovoto, Razlog 2760, Bulgaria
Offers & Announcements
Package Deal
Balkan Jewel Resort
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #1 of 11 Hotels in Razlog
A recent review
5 of 5 stars Reviewed August 8, 2013
Petya D Sofia, Grad Sofiya, Bulgaria
Write a Review

137 reviews from our community

Traveler rating
    68
    44
    14
    6
    5
See reviews for
49
45
1
7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Greek first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (137)
  • Mar-May only
    (29)
  • Jun-Aug only
    (35)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (49)
All months
There are newer reviews for Balkan Jewel Resort
See the most recent reviews
Sofia, Grad Sofiya, Bulgaria
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2013

Dear All, I don't usually give a feedback for a place I've been but I can't miss the possibility to share the pleasure I felt staying in this hotel. My friend suggested it for my weekend trip in Pirin mountain. I was really impressed from the hotel service - I've never been to a cleaner and huge apartment, actually this... More 

Was this review helpful? Yes 1
Balkan J, Manager at Balkan Jewel Resort, responded to this review

Thank you ! Thank you! Thank you! The content of your email is the perfect reward for the extra work, dedication and energy, that all the team put into the Jewel. Look forward to seeing you again in a few weeks. More 

Разлог
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 4, 2013

It's a small hotel with a nice view if you manage to find a room with a balcony but the food is simply awful.And don't make the mistake to order all inclusive.They cook the leftovers from the breakfast for lunch and the stuff is waiting near the table as if the are trying to help you with the food but... More 

Was this review helpful? Yes 1
Balkan J, General Manager at Balkan Jewel Resort, responded to this review

My sincere apologies for your negative experience at the Balkan Jewel, which we take very seriously as we strive to please all of our guests. This is by far the most negative review we have received, and welcome the opportunity to see you here again and make amends. Allow me however, to clarify any misunderstandings that may have occurred. On... More 

Sofia, Grad Sofiya, Bulgaria
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 22, 2013

I was very surprise from that Beautiful place in the mountain, good prices, perfect service, very polite stuff, clean rooms, spa, swimming pool - small, but clean. Me and my friends spent one perfect weekend here in July. I'm sure that in the winter it will be even better :) I'll be back one day :)

Was this review helpful? Yes
Balkan J, Manager at Balkan Jewel Resort, responded to this review

All the staff will be thrilled when they read your wonderful comments, and we are well aware that we work in paradise. Look forward to hosting you in the winter. All the 4 seasons are so enriched in this part of Bulgaria. More 

Deal, United Kingdom
Contributor
12 reviews 12 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 21, 2013

To be honest we did not know what to expect and probably in truth had very low expectations. However, once we had negotiated our way out of Sofia, in our hire car, not for the faint hearted, directions and road signs were hard to follow, as little at this stage in Bulgarias development is prepared for the tourist, we made... More 

Was this review helpful? Yes 1
Balkan J, Manager at Balkan Jewel Resort, responded to this review

Reading your long and entertaining description of your experience at the Jewel was sheer delight, and everyone here send their appreciation and gratitude. More 

Rafina, Greece
Top Contributor
93 reviews 93 reviews
25 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed May 23, 2013

My first impression was the fragrance at the lobby; entering our 2 bedroom appartment, my senses were cought by the stunning view of the snow-covered mountains; and by the everywhere lingering fragrance..! Even the towels were aromatized with a light, wonderful, rose aroma... Nice smells are not the only advantages of the resort. The rooms are spacy, conveniently designed and... More 

Was this review helpful? Yes 1
Balkan J, Manager at Balkan Jewel Resort, responded to this review

The housekeeping will be thrilled to know of the praise they receive, as they do their job with do much pride. Having a car to run around is very cheap and convenient, I agree, as it it is easy to find your way around. Hope to see you again Balkan Jewel Team! More 

Blackpool, United Kingdom
2 reviews
5 of 5 stars Reviewed May 22, 2013

We had a lovely time at this 5* resort. The hotel was spotless, restaurant was great. I had a lovely massage in the spa, and there is a fully equipped Gym although I neglected to use it!. The staff are very accommodating and nothing is too much trouble, they helped to arrange activities with shuttles arranged. We went to the... More 

Was this review helpful? Yes
Balkan J, Manager at Balkan Jewel Resort, responded to this review

We know how lucky we all are ,to work in such a wonderful environment with all year round activities, and look forward to hosting you here in the coming skiing season . Balkan Jewel Team! More 

Sofia, Grad Sofiya, Bulgaria
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 30, 2013

My girlfriend and I visited the hotel this year as a gift from our friends. I liked the stay very much and would recommend it to anybody who wants peace, quiet and homecooking. The best thing for me was that every room has a fully equipped kitchen and you don't have to spend your time in the restaurant. Just go... More 

Was this review helpful? Yes 2
Balkan J, Manager at Balkan Jewel Resort, responded to this review

A substantial amount of our work comes from recommendations, and the whole team Would like to thank you for your contribution. We are also looking forward to seeing you Back at the jewel in the near future. Balkan Jewel Team! More 

Thailand
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 2, 2013

Excellent skiing trip. We were very lucky with the weather and since it was not peak the slopes were not as busy. The resort organised everything for us from the ski equipment rentals to the transport to the slope and back so we it was all very hassle free. We also booked a couple of hours skiing lessons at very... More 

Was this review helpful? Yes 1
Balkan J, Manager at Balkan Jewel Resort, responded to this review

Thank you for appreciating our continuous efforts to keep improving Our services, and we look forward to seeing you here again soon. Balkan Jewel Team! More 

Valletta, Malta
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 21, 2013

The hotel itself is ok. The downside is that it is located amidst a building site which might not be completed before a couple of years. No facilities in the area and transport is required although occasionally, access to and from the hotel is blocked by snow for a couple of hours.

Was this review helpful? Yes 1
Balkan J, Manager at Balkan Jewel Resort, responded to this review

Thank you for your feedback. Please be informed that our transport Is always available, and all facilities are within a few minutes drive. The good news is that this unique location is a new destination, with many new projects being concluded. Balkan Jewel Team! More 

Tamworth, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2013

Just returned (Feb 2013) from a Skiing trip to Bansko and used the hotel as a base. The hotel is great. Its warm and friendly and the rooms are spacious also all the key staff speak English. The TV has limited English channels, we could only find BBC News, Discovery Channel and Animal Planet. The hotel run an hourly service... More 

Was this review helpful? Yes 2
Balkan J, Manager at Balkan Jewel Resort, responded to this review

Appreciate your feedback and constructive criticism, which helps us to improve our services, and provide our guests with the excellent service they deserve. Hope to see you back here at the Jewel. More 

Questions? Get answers from hotel staff and past guests. Ask a question

114 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (72)
Viewed
Pool/beach area (6)
Viewed
Room/suite (18)
Viewed
View from room (17)
Viewed
Bathroom (1)
Viewed
Family/play areas (4)
Viewed
Hotel & grounds (14)
Viewed
Dining (2)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (42)
Viewed
Hotel & grounds (16)
Viewed
Room/suite (12)
Viewed
Dining (3)
Viewed
Family/play areas (3)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question