Not a 4 star hotel staff need customer service training More

Stayed there in June 2011. Hotel reception area was quaint, charming and fitted the exterior. However when you went upstairs in the old tight lift, it was like going back to the 70's. The rooms need to be brought into the twenty first century as they were old and worn. Our room was not even serviced and the excuse was... More

We stayed in Relais La Fattoria at the end of April 2011. The hotel is situated on the top of the hill in the center of a lovely village/town. We came by car, a few typical Italian winding narrow roads and up we were. It is easy to find, you can park your car on a village square( which is... More

Great location (a terrific view of the lake). The hotel is an ancient building in the middle of the town. It seems a 3 stars hotel rather than a 4 starts. 90€ a night for a double room (not so small, but it could be more clean) with breakfast (vote: 6,5) is a quite fair price considering the location. The... More

We did find gold... Looking for hotels on internet can be good and very bad when you arrive. This time we was so happy with our choise. We did spend 6 nights here and used it as a base for to explore Umbria and Toscany. Fornus it was perfect as we are living in a city and therefore was looking... More

Relais la Fattoria We found this hotel quite by chance! We so loved it that we decided to have our wedding reception here. It is not a typical wedding venue and this is exactly why it suited us so well. I would defiantly recommend this hotel for a stay in Umbria (Italy’s Larder). The views are breathtaking over looking the... More

When we started doing research for a hotel to stay in Tuscany for a friend's wedding, we found tripadvisor.com to be the one with most reviews. Relais La Fattoria was recommended by a friend, however we couldn't find any recent reviews about this place. So now we decided to write one after our return to the States. One criteria for... More

With trepidation I booked a two night stay at this wonderful hotel with my in laws particularly after reading some of the reviews on trip advisor. Well I should not have wasted a worry. The hotel is wonderful, the setting amazing and the food and service incredible. From the time we checked in the staff were attentive, pleasant and kind,... More

An awful experience in a could be great location. The position is great but service is non existent, rooms are outdated, swimming pool is more a plunge pool and not clean, breakfast is very basic and the people working there are absolutely useless and never SMILING. All in all try to avoid it. We stayed only 2 nites and then... More