We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Copthorne Hotel & Resort Solway Park, Wairarapa

230 High Street, Masterton 5840, New Zealand
Hotel amenities
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Copthorne Hotel & Resort Solway Park, Wairarapa
Professional photos View all
Browse nearby
Copthorne Hotel & Resort Solway Park, Wairarapa
Write a Review

206 reviews from our community

Traveler rating
    47
    95
    41
    16
    7
See reviews for
62
69
5
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (206)
  • Mar-May only
    (49)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (60)
All months
Napier, New Zealand
Contributor
14 reviews 14 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 16, 2015

We've stayed here about three times, but think we may look elsewhere the next time we're staying the Wairarapa. This is partly due to the room we stayed in starting to look pretty tired, but also our teen isn't interested in what this hotel offers to families of younger children. If your kids are primary-intermediate aged, then they will love... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi FlowerNapier, Thank you for the kind comments regarding our staff and your interactions with them during your stay. It is true that our activities here are quite suited to younger children and the focus on keeping them busy and entertained. We are sorry that you found your room to be a bit tired. We are in the process of... More 

Auckland
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 13, 2015

We stayed just 1 night but could have easily stayed longer. This was great value. We stayed in what they called an apartment. There were 2 rooms, a large master bedroom with the bathroom and loads of space, there was a living room / kitchen that had 3 beds in. The kitchen had a hob, microwave, fridge and a dishwasher... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi NZMacLeods, Thank you for your review following your visit to the Copthorne Solway Park. It's very good to see that you enjoyed your stay regardless of the weather we were having. We will look into the spa and see if we can get it a bit hotter than it was during your visit. We hope that you can join... More 

Auckland
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 11, 2015

My brother-in-law, with whom we were travelling, had stayed here before, and had said it was a good place to stay, not too expensive, but not too shabby, and he was right! We walked in off the street, and were served by a polite young man behind the desk, who found us two rooms next door to one another. We... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi Lehrerin, Thank you for the outstanding review and we are very happy to see that the hotel and our staff exceeded your expectations. It is always a pleasure to know that our guests are comfortable and enjoying their stay. Thank you for the comments regarding the outdoor seating, we will have our Housekeeping Manager look into the seating arrangements... More 

Wellington, New Zealand
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 8, 2015

Went here during the school holidays with the kids for a quick getaway. Lots of things to do with the kids, including BBQ, Tennis, Volleyball, Cricket and even Golf Range for the parents or the older kiddies. There are also two swimming pools and a spa for the kids to play all day. Nice and leisurely stay. Would highly recommend... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi tuspan, We are so happy to see that you and your family had the chance to getaway to the Wairarapa and enjoyed your stay here at the Copthorne. We always like to hear that we are a great destination for families and everyone enjoyed the facilities and the rooms. We look forward to having you visit again in the... More 

Wellington, New Zealand
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 30, 2015

Unfortunately our stay at Solway was not very pleasant. The room was full of long black curly hair, all through the bedroom and bathroom. It was disgusting. The staff at reception were rude and unaccomodating on arrival. They treated us like we were an inconvenice to them.

Was this review helpful? Yes 1
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hello and thank you for taking the time to review. We are very sorry to hear that your stay wasn't very enjoyable. We have passed on your remarks regarding the room to our Housekeeping Manager so we can look into the issue. Our housekeeping staff work very hard and if something was overlooked then we would like to remedy it... More 

Auckland
Top Contributor
55 reviews 55 reviews
30 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 18, 2015

My husband and I and a group of friends stayed at The Copthorne for 2 nights recently and found it to be great. We all had Deluxe Rooms which were spacious and comfortable. The bathrooms all seemed to be new with an excellent shower and bath. The hotel has a lovely outdoor pool area, an indoor pool and a spa... More 

Was this review helpful? Yes 1
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi RobynR, Thank you so much for the wonderful review! We are very happy that your stay was comfortable and you enjoyed your room and the facilities. We do try to offer a wide variety of choices at breakfast and are pleased you liked the menu. We always love hearing about our guests great experiences here and hope to have... More 

Dublin, Ireland
1 review
3 of 5 stars Reviewed March 18, 2015 via mobile

The hotel was clean and comfortable but the restaurant was most disappointing. Waited almost an hour for a table even though there were plenty free. Ordered a main course only and waited one hour for it to arrive. It was very tasty but there was no effort to explain or apologise for the delay. A lesson in dealing with customers... More 

Was this review helpful? Yes
JerryCrump, Front Office Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi Maria I, Thank you for leaving your comments regarding your experience in the restaurant. We are very sorry to see that you had a long wait time to sit and be served. The Executive Chef and Restaurant Manager have begun to take actions towards this and will try to resolve the issue. We want everyone to have an excellent... More 

Upper Hutt, Wellington, New Zealand
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 9, 2015

Went on an overnight stay with my 1 year old son so we could explore the area around his naps. The hotel is easy to find and has great parking. Lovely first impression, clean and tidy. The reception staff and house keeping were lovely. The room was clean and tidy. Now onto the reason for the 3 stars. The room... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi Vicky H, Thank you for taking the time to review. We are happy to hear that you had a nice little getaway with your son and enjoyed the surrounding around the hotel. It is unfortunate you did not enjoy your visit to the café. The staff there would have been more than happy to do a kids size salad... More 

Lower Hutt, Wellington, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 8, 2015

Have stayed here many times but it has been awhile since my last stay. The rooms look ok but they definately need a makeover. We stayed in a Apartment Room and friends also stayed in one. Both rooms needed renovating especially if the are not going to reduce their rate to reflect this. Wallpaper was peeling back at the joints,... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

HI Allison B, Thank you for taking the time to review after your stay. We are very sorry that you were not happy with your rooms. We can pass your comments on to housekeeping and maintenance and look into repairing anything we can. We are in the process of doing upgrades but it takes a while to get to everything... More 

Brisbane, Queensland, Australia
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 7, 2015

Stayed 2 nights for a wedding that was being held here. Staff very helpful, Wendy changed my room so I could be closer to my friends. My room was spacious and clean. The bathroom was clean apart from a small amount of mould in the bath/shower grout. Plenty of tea/coffee/hot choc and sugar and when I asked for more milk... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi Sherryn S, Thank you for your comments after you wedding weekend visit. We are very happy to hear that the staff during your stay were helpful and pleasant to interact with. We always love to hear that they are working to make our guests stay as comfortable as possible. We are sorry to hear about your long wait in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

72 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (19)
Viewed
Room/suite (5)
Viewed
Family/play areas (1)
Viewed
Hotel & grounds (1)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Bathroom (3)
Viewed
2:41
Videos (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (53)
Viewed
Pool/beach area (7)
Viewed
Room/suite (16)
Viewed
Hotel & grounds (6)
Viewed
Dining (3)
Viewed
Other (21)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities