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Copthorne Hotel & Resort Solway Park, Wairarapa

4.5 of 5 230 High Street, Masterton 5840, New Zealand
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Copthorne Hotel & Resort Solway Park, Wairarapa
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Copthorne Hotel & Resort Solway Park, Wairarapa
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196 reviews from our community

Traveler rating
    44
    93
    38
    14
    7
See reviews for
56
68
5
34
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Wellington
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Was staying here for a wedding that was held at the hotel. Overall it was a nice hotel, clean, well presented rooms. In general the service was good. However I do not recommend the restraunt. We booked a table for 7pm, we didn't get any food ect until 9:30 pm. During that time there was no staff to serve us... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi Matt P, Thank you for taking the time to review. We are glad that you liked the rooms and the hotel and hope that the wedding went well. It is very unfortunate to see that your wait time in the restaurant was so long. We do have some new staff that have started so perhaps that is why they... More 

Winchester, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed here on a number of occasions and I find the hotel consistently excellent. The staff are always cheerful, helpful and professional and the rooms are very welcoming. It is quite a large hotel which I believe caters for a lot of conferences and seminars, so sometimes can be bustling or nearly empty! Dont be put off by... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi Jonathan G, Thanks for the wonderful review! It's always great to hear people have stayed with us before and have had such positive experiences. We do have a lot of events happening at the hotel but there is always plenty of room to make sure everyone is enjoying their stay. With so much to do in the Wairarapa it's... More 

Christchurch, New Zealand
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hugest road sign. Would win all hotel road side competitions. Decor a little dated but has a good range of family facilities. Kids enjoyed the indoor pool and confidence course. Didn't see many good vegetarian options on the restaurant menu but a good Thai restaurant down the road. A great base to explore the Wairarapa area.

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi Mark R, Thank you for the review and noticing our giant road sign! We are pleased that the family enjoyed their stay and made good use of the facilities. We are in a great spot to base yourself and check out all the fun activities and sights in the Wairarapa. We hope you and the family will stop by... More 

North Blenheim, New York
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 3 weeks ago

Once again, we had a perfect overnight stay. The staff were efficient and friendly esp. the restaurant staff. The food was yummo and room was lovely and spacious and well appointed. For a resort, the price was also very good. I liked the pool and spa. I've bought 3 kids under 3 in the past and we were treated with... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hello and thank you for the great review! It's wonderful to hear that the staff were helpful and friendly and made your stay as comfortable as possible. We are always happy to know that our staff are standing out and making our guests experiences the best they can. We are pleased you enjoyed the facilities and hope the kids had... More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed as convenient for the Tararua Jumbo Holdsworth trail run. Room and facilities excellent. Booked a table in the restaurant for 630 as advised it was busy and no room after 830. The restaurant was not busy and well staffed. However we were advised that their was a new chef in kitchen which was why our entrees took an... More 

Was this review helpful? Yes 3
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi David G, Thank you for your comments about the room and facilities. We hoped that they were suitable during your stay. It is unfortunate that you had such a long wait time in the restaurant. We did have a new chef on but he was not alone, just learning the ropes. We're sorry that your experience was not the... More 

Wellington, New Zealand
Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 27, 2015

Having spent three weekend nights at this location we were very pleased with the accommodation throughout the meals being offered and the service provided by the staff. The hotel was full each day due to a local air show occurring, however, the service throughout remained tops. While a vehicle for travel is ideal taxis are available and there is also... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi Rodney B, Thank you for the wonderful review. We are so glad to see that despite the busy atmosphere with the air show, you really enjoyed your stay with us. The fact that the staff delivered and your meals and accommodation were kept to a great standard makes us very happy to hear. We hope you will come and... More 

Tauranga, New Zealand
1 review
1 of 5 stars Reviewed January 24, 2015

We had a pleasant enough stay. Our first trip here we tried the Grill which was okay. This trip we booked again. On check out day we went into town at 9am returned just after 9.30 AM. Our cards had been DEACTIVATED. Its a long way to the reception particulary when in need of a bathroom. Large queue at receiption... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hello and thank you for your comments. We are sorry you had such an unpleasant experience upon departure from the hotel. We had an issue during the weekend that caused key cards to be deactivated too early and we apologize for that. Upon checkout there was also a wedding party checking out and we understand the lines were long. The... More 

New Zealand
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 21, 2015

First of all the kids had a blast, great outdoor pool for the hot day, and great indoor pool for the rain and hail that showered upon us the next! De breakfast inclusive deal made it definately family-friendly and the many activities meant everyone was happy = the parents can relax. We slept great. BUT there are some issues there,... More 

Was this review helpful? Yes 1
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi Oaties, Thank you for taking the time to review. We are happy to see that everyone enjoyed the pools on the hot days and during our unexpected hail storm. We are so pleased that our packages suited your family needs and made everyone's stay a little easier. With regards to the housekeeping we are looking into ensuring that every... More 

Wellington
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 19, 2015

I stay at the Solway every couple of months for work. The hotel is always clean and well kept. They have an indoor and outdoor pool, great kids outdoor play area and a gym and spa. The house keeping staff go beyond the call with providing extra glasses and the like if required. I recommend to families, travellers and business... More 

Was this review helpful? Yes 1
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi Annie116, Thank you for the wonderful comments! We are so pleased that you enjoy staying at the hotel during your work visits. It's great that the housekeeping staff are going out of their way to ensure that you have everything you need and are well looked after. That's always so good to hear. We look forward to having you... More 

Lower Hutt, New Zealand
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed January 19, 2015

we wanted somewhere to go for family atmosphere, was good but first night having a 2/12 yr old you need to ask that you are not put on 600 block had two kids a 21month old as well they kept running out of bedroom onto road.

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hello and thank you for the review. We are glad to see that you enjoyed a family holiday away. In regards to your room and depending on how booked we are, you can always let us know ahead of time that you have kids and we can try to put you on an inside room. We do hope you'll try... More 

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Additional Information about Copthorne Hotel & Resort Solway Park, Wairarapa

Address: 230 High Street, Masterton 5840, New Zealand
Location: New Zealand > North Island > Greater Wellington > Wairarapa > Masterton
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Copthorne Hotel & Resort Solway Park, Wairarapa 4.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Copthorne Hotel And Resort Solway Park, Wairarapa
Copthorne Hotel Masterton
Masterton Solway Park

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