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Copthorne Hotel & Resort Solway Park, Wairarapa

230 High Street, Masterton 5840, New Zealand
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Copthorne Hotel & Resort Solway Park, Wairarapa
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Copthorne Hotel & Resort Solway Park, Wairarapa
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209 Reviews from our TripAdvisor Community

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Traveler rating
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    97
    41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (209)
  • Mar-May only
    (49)
  • Jun-Aug only
    (49)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (60)
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Welly
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

So as FOTY I don't take my kids to Disneyland or Pacific Island for the school holidays, I take them to MASTERTON! For 3 whole days...and Solway Park was a cracking place to stay. We stayed in a junior suite which is not part of the main complex (but easy access), it was clean, tidy and large enough for the... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi zesdead23, Thank you for the stunning review! We are so happy that you enjoyed your stay and that you found plenty to do with the chilly weather outside keeping us all bundled up inside. It sounds like your room was comfortable and pleasant and we are glad that the whole family enjoyed the experience. We can't wait to have... More 

Blenheim, New Zealand
2 reviews
4 of 5 stars Reviewed 3 weeks ago

this hotel was very easy to find for a non local. The staff were very accomodating and helpful and the room was really warm. We would stay here again. If i had any fault it would be the large cigarette box outside. it smelt and looked ugly. thank you for a nice stay and we found masterton a lovely place... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi Bronwyny52, Thank you so much for the review regarding your stay. We are very pleased to see that your stay was comfortable and warm. It sounds like overall the staff and room were pleasant and that's great to hear. Thank you for the comments and we hope to welcome you back again in the future. With Regards, Jerry Crump... More 

Sydney, Australia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed June 29, 2015 via mobile

Stayed here with another family. The room was okay but quite small. Internally to get from your room to the pool or restaurant was a nightmare. Signage was poor. Kids loved the pool though surprised they hold outside swim lessons in the pool on Sunday. Spa was like warm. Our evening meal was slow though they remove a bit of... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi HolidayBliss11, Thank you for taking the time to review. We are pleased to see that the children enjoyed the activities at the hotel. It's unfortunate that you found it difficult to navigate but we can take a look at the signage. We will also be speaking with the restaurant and looking into what may have caused the evening meal... More 

Napier, New Zealand
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 16, 2015

We've stayed here about three times, but think we may look elsewhere the next time we're staying the Wairarapa. This is partly due to the room we stayed in starting to look pretty tired, but also our teen isn't interested in what this hotel offers to families of younger children. If your kids are primary-intermediate aged, then they will love... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi FlowerNapier, Thank you for the kind comments regarding our staff and your interactions with them during your stay. It is true that our activities here are quite suited to younger children and the focus on keeping them busy and entertained. We are sorry that you found your room to be a bit tired. We are in the process of... More 

Auckland
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 13, 2015

We stayed just 1 night but could have easily stayed longer. This was great value. We stayed in what they called an apartment. There were 2 rooms, a large master bedroom with the bathroom and loads of space, there was a living room / kitchen that had 3 beds in. The kitchen had a hob, microwave, fridge and a dishwasher... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi NZMacLeods, Thank you for your review following your visit to the Copthorne Solway Park. It's very good to see that you enjoyed your stay regardless of the weather we were having. We will look into the spa and see if we can get it a bit hotter than it was during your visit. We hope that you can join... More 

Auckland
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 11, 2015

My brother-in-law, with whom we were travelling, had stayed here before, and had said it was a good place to stay, not too expensive, but not too shabby, and he was right! We walked in off the street, and were served by a polite young man behind the desk, who found us two rooms next door to one another. We... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi Lehrerin, Thank you for the outstanding review and we are very happy to see that the hotel and our staff exceeded your expectations. It is always a pleasure to know that our guests are comfortable and enjoying their stay. Thank you for the comments regarding the outdoor seating, we will have our Housekeeping Manager look into the seating arrangements... More 

Wellington, New Zealand
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed April 8, 2015

Went here during the school holidays with the kids for a quick getaway. Lots of things to do with the kids, including BBQ, Tennis, Volleyball, Cricket and even Golf Range for the parents or the older kiddies. There are also two swimming pools and a spa for the kids to play all day. Nice and leisurely stay. Would highly recommend... More 

Was this review helpful? Yes
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi tuspan, We are so happy to see that you and your family had the chance to getaway to the Wairarapa and enjoyed your stay here at the Copthorne. We always like to hear that we are a great destination for families and everyone enjoyed the facilities and the rooms. We look forward to having you visit again in the... More 

Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 30, 2015

Unfortunately our stay at Solway was not very pleasant. The room was full of long black curly hair, all through the bedroom and bathroom. It was disgusting. The staff at reception were rude and unaccomodating on arrival. They treated us like we were an inconvenice to them.

Was this review helpful? Yes 1
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hello and thank you for taking the time to review. We are very sorry to hear that your stay wasn't very enjoyable. We have passed on your remarks regarding the room to our Housekeeping Manager so we can look into the issue. Our housekeeping staff work very hard and if something was overlooked then we would like to remedy it... More 

Auckland
Level Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed March 18, 2015

My husband and I and a group of friends stayed at The Copthorne for 2 nights recently and found it to be great. We all had Deluxe Rooms which were spacious and comfortable. The bathrooms all seemed to be new with an excellent shower and bath. The hotel has a lovely outdoor pool area, an indoor pool and a spa... More 

Was this review helpful? Yes 1
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi RobynR, Thank you so much for the wonderful review! We are very happy that your stay was comfortable and you enjoyed your room and the facilities. We do try to offer a wide variety of choices at breakfast and are pleased you liked the menu. We always love hearing about our guests great experiences here and hope to have... More 

Dublin, Ireland
1 review
3 of 5 stars Reviewed March 18, 2015 via mobile

The hotel was clean and comfortable but the restaurant was most disappointing. Waited almost an hour for a table even though there were plenty free. Ordered a main course only and waited one hour for it to arrive. It was very tasty but there was no effort to explain or apologise for the delay. A lesson in dealing with customers... More 

Was this review helpful? Yes
JerryCrump, Front Office Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review

Hi Maria I, Thank you for leaving your comments regarding your experience in the restaurant. We are very sorry to see that you had a long wait time to sit and be served. The Executive Chef and Restaurant Manager have begun to take actions towards this and will try to resolve the issue. We want everyone to have an excellent... More 

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