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All 2 Pauanui hotels

Grand Mercure Puka Park Resort

4.5 of 5 Hotel   |   Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
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Grand Mercure Puka Park Resort
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63%
Ranked #2 of 2 hotels in Pauanui
A recent review
5 of 5 stars reviewed 2 days ago
Hopeave
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399 people have reviewed this hotel

Traveler rating
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58
291
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5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We bought GRAB ONE vouchers to spend 4 days here for my husband's birthday....what a good decision. The chalets have been recently up-graded and are delightful. B/fast is quite like normal hotel fare, but better quality, loads of choice, extended times and on sunny mornings it is lovely to sit outside amongst the trees and listen to the birds. Dinner... More

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Brisbane
Top Contributor
71 reviews 71 reviews
63 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was pleasantly surprised by the luxury appointments in the room/suite provided. We had a lovely dinner, the only difficulty was the walk from the room to the complex, however it am sure they would arrange transport if needed. Similarly, moving luggage to the room and distance to parking was an issue.

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AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear fdKen, We are pleased that you enjoyed the luxury appointments in your room, and the lovely dinner, and thank you for taking the time to post your review. Due to it's location, it can be difficult to walk around, but our staff can always assist guests with the golf buggy. We look forward to welcoming you back. More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Loved this place and all it's character. Staff are very helpful, the room we had was warm, well appointed and felt very comfortable and the food is sensational, both dinner and breakfast. Some fittings are a bit outdated e.g the spa which is pretty underwhelming but overall I do recommend a getaway here!

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AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear mountlocal, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. It seems you really loved the unique character of the property, together with the well appointed accommodation and sensational food. We would love to host you again. More

Auckland Region, New Zealand
2 reviews
5 of 5 stars Reviewed 5 weeks ago

We spent 2 nights for a break away. The staff were exceptional - so accommodating to everything we needed, We ate in the restaurant both nights and the food was top quality. The room was very modern, the bed was really comfortable and it was all so quiet up amongst the surrounding bush. We would highly recommend Puka Park to... More

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AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear 13Colin, WOW, Thank you so much for posting your fantastic review on Grand Mercure Puka Park Resort. We are so pleased that you found our staff so accommodating for everything you needed, and consider the food in the restaurant top quality. We would love to be able to host you again and look forward to your return. More

Byron Bay, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2014

Great rooms, and lovely dinners it was a great place to stay and recommended it to all, but for people with walking issues there were a lot of steep stair and was a hassle for some family members. But defiantly worth it in the end. Me and my family are all ready planning our next trip to Puka Park.

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AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear henderson1966, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. We are glad that you enjoyed the rooms and the dinners at the property and we look forward to welcoming you back soon. More

Auckland, New Zealand
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed July 11, 2014

Nicely laid out chalets amongst the trees. Our room (9) had been renovated so nice bathroom, underfloor heating in the bathroom which was nice, big bed etc. We booked for 3 people but they had only made the one bed and still only had glasses and cups for 2 people. No microwave in the room, only tea and coffee facilities.... More

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AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Toni J, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. We are pleased that you enjoyed your renovated chalet amongst the trees and listening to the birds singing. It's a pity it rained during your stay but hope you can return again soon. More

Auckland Region, New Zealand
1 review
3 of 5 stars Reviewed July 9, 2014

POSITIVES: The food in the restaurant was 9.5/10. Awesome! The chalet warm modern and cosy though water pressure for shower was average. Bed and duvets sooo comfortable. Thumbs up NEGATIVES The hotel needs a revamp. Hotel tired but still clean and comfortable. Fire in lounge too small and puny for the size of the room. a bit pathetic looking. No... More

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AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear ChrisBennetthjc335, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort and for providing the feedback on the property and the facilities. These have been forwarded to management for consideration during the current refurbishment program of the common areas. We hope to host you again after completion of our refurbishment. More

Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 9, 2014

WE recently got a great deal for a treetop chalet last weekend and arrived around 2 pm to check in. At check in we were told the restaurant was almost booked out but we could order room service if we liked as an alternative. Being winter and cold we decided to have a nice warm spa then settle into the... More

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AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Metcalfes2014, Thank you for your feedback regarding your recent stay at Grand Mercure Puka Park. It is absolutely appalling that you had the experience you did. Although there are times when mistakes are made and old collateral can still be found around a property the response you had to your issues is entirely unacceptable. Your feedback has been forwarded... More

Sydney, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 8, 2014

The whole thing about the treetop chalets is its something different. We loved it. It was so nice and relaxing and Pauanui is such a sleepy little town it was awesome to just relax in our room, have a swim and then eat at the restaurant. The rooms are funky and the bed was comfy. Everything was clean and all... More

Was this review helpful? Yes
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear KiwiBawse, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. We are pleased that you enjoyed your experience in the treetop chalets and found time to relax in the funky rooms. We hope you can return to enjoy some more scallops in the restaurant. More

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Additional Information about Grand Mercure Puka Park Resort

Address: Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
Location: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Pauanui
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Mercure Puka Park Resort 4.5*
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Also Known As:
Grand Mercure Puka Park Hotel Pauanui
Grand Mercure Puka Park Resort Pauanui, New Zealand

74 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Grand Mercure Puka Park Resort is at Pauanui Beach, 2 hours drive south east of Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views over the harbour and Pacific Ocean. Facilities include tennis courts, a swimming pool and the nearby beach has 3km of golden sand and surf to explore. A ferry service operates to nearby Tairua, home to many cafes and art galleries. ... more   less 
Number of rooms
48

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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