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Grand Mercure Puka Park Resort

Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
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Grand Mercure Puka Park Resort
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549 Reviews from our TripAdvisor Community

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Auckland, Auckland, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My partner and I stayed for 2 nights and made the most of our little cabin nested into the hillside in Pauanui. Although it rained half the time we were there, we were quite cosy in the recently refurbished room - The bathroom was great, TV was a decent size, Bed was huge and the surrounding bush and birds really... More 

Helpful?
Thank Vidal M
Toowoomba, Australia
Level Contributor
14 reviews
4 of 5 stars Reviewed 1 week ago

We are completing a week at the resort and have enjoyed our stay. The staff are fantastic and the shared lounge great. We have a lovely chalet with balcony set within the forest. Very comfortable with chairs to sit in and table and chairs on balcony. Meals are pleasant but not inspiring. There are local options for eating including wonderful... More 

Helpful?
Thank GCOrganiserQLD
Gaithersburg, Maryland
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Grand Mercure Puka Park Resort is about 2 hours drive from Aukland. The location is quite, rooms clean and the food amazing. Very courteous staff with easy check in and check out. Very clean beaches close by and a short drive from many exciting attractions.

Helpful?
Thank Stephon C
AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Stephon C, no need to keep it a secret.... tell everyone :) Thanks for your great review and see you again soon. Regards, Scott Hartley General Manager More 

pennsylvania
Level Contributor
96 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were booked here by a travel agency! Goway, who never advised us of the different rooms. They had booked us in a non air conditioned room at the top of the hill. You either walk it take the jitney service around the hotel. The staff upgraded us at no charge to a room with air conditioning and were very... More 

Helpful?
Thank realtoreaston
AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello realtoreaston, Thank you for reviewing our hotel whilst you were here. I hope you enjoyed your day exploring the Coromandel and all the best for the rest of your NZ holiday. Regards, Scott Hartley General Manager More 

Melbourne
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

This is a smallish resort. Only about 50 rooms but it is a fantastic place to just relax. Located on a slope with the rooms and chalets blending in very week with the trees. People with walking difficulty might find walking to their rooms an issue as some of the paths are quite sloopish!!! It had a restaurant there which... More 

Helpful?
Thank DownunderMelbourne
AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi DownunderMelbourne, thank you for coming to stay with us and for your great review. We hope to see you again soon. Regards, Scott Hartley General Manager More 

2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

We came here on our honeymoon expecting a lovely lavish hotel as seen in the pictures but it was everything but !!! We were apparently given an 'upgraded ' room however were disappointed to find it was just another standard double room. The room itself was dirty and felt like it had been unattended in weeks(cob webs in the sink... More 

Helpful?
Thank Giren M
AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Thank you for your review Giren M. I'm at a loss for words and very dissapointed to hear that you really didn't like our resort. I acknowledge that your room service was missed accidentally on Wednesday, this was rectified straight away with a full clean at the time you requested, I apologise for this inconvenience. I hope you enjoy the... More 

Auckland Region, New Zealand
Level Contributor
6 reviews
2 of 5 stars Reviewed 3 weeks ago

We ordered Steak with Portobello Mushroom and Market Fish of the Day. The steak came with a tiny slice of mushroom and dry potato mash. The fish had been frozen and smelled stale. Service was non existent.

Helpful?
Thank Paul S
AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Paul S, thank you for your review from your visit back in December. We are sorry that you didn't enjoy your visit during our peak season. I can assure you our fish is fresh every day, we have some amazing suppliers. Feel free to contact myself or Arjeet , our Restaurant Manager, when you are back up this way.... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

Scott and the team were amazing. One of our party had minor mobility issues, so they cam to her chalet and picked here up by car to take her to the restaurant etc. At one stage we wanted to go to the shops, and Scott gave a 30 min guided tour of the township (shops were 5 mins away by... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank A TripAdvisor Member
AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Thank you for this review. We all certainly enjoyed having you here and it is always a pleasure showing off our little town to guests. I hope you enjoyed your last few days in NZ and had a comfortable trip back to Australia. Regards, Scott Hartley General Manager More 

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