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Grand Mercure Puka Park Resort

Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
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1 room 1 guest
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Grand Mercure Puka Park Resort
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495 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tauranga, New Zealand
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hideaway in native bush, waking to native birds in the morning was just the relax we needed. The restaurant was superb for inner and the service was just great. Was just a weekend stop but could easily have stayed longer. Nothing was too much effort for the staff an our stay was all the more pleasurable for it.

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AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi GnRD, thank you for your superb review.... We are very happy to hear that you had a great stay with us. We look forward to welcoming you back again soon. More 

Auckland, New Zealand
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This resort is lovely with groups of two joined units located in dense bush. Cars are left at the base of the resort with golf-cart rides offered to and from the rooms for those that need it. For our room the golf-cart was not needed as we were close enough to walk to the main building and carpark. The room... More 

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AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Maree, It's great to hear the team looked after you well. We are sorry that we overlooked the birthday celebrations whilst you were here. If you'd like to add an extra wow factor and miss the 2hr drive, you can fly into Pauanui from Auckland in around 30mins. There are regular daily services with spectacular views. We can do... More 

Gosford, Australia
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Puka Park is a great staging platform to explore the Coromandel Peninsula. You can easily drive around this area visiting all the local attractions of Thames, Mercury Bay, and Hot Water Beach. Winter was perfect as the tourist numbers are low and this makes the narrow, twisty roads and one lane bridges easy to navigate Lauren and Joselyn at reception... More 

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AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Mark, Thank you for your great review and also for sending through the lovely pic up on Mt Pauanui. It's great to see you enjoyed our Winter Wonderland..... perfect way to describe it. See you next time. More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have just returned from a night away from the hustle of Auckland and feel totally refreshed. This was a first time stay for us and we were not disappointed. The staff, particularly Lauren, were second to none. Nothing was too much effort and they were extremely efficient and welcoming. Thank you! The chalet we stayed in was very well appointed,... More 

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AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Auck1971, thank you for your great feedback. Lauren is certainly an asset to our team. It's great to hear that you enjoyed your stay and we look forward to welcoming you back any time you are in the area. More 

Papamoa, New Zealand
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We thoroughly enjoyed our two night getaway in our bush chalet. Loved the private setting and the chalets are warm and very comfortable. The staff were welcoming, attentive and efficient. Enjoyed the bar and restaurant- happy hour was a bonus! Would happily recommend and return.

Was this review helpful? Yes 2
AccorVacationClub, Manager at Grand Mercure Puka Park Resort, responded to this review

Thank you for your wonderful feedback regarding your recent stay at Grand Mercure Puka Park. WE love what has been done during our recent refurbishment and love to hear that our guests are enjoying the changes too. We really appreciate your recommendation of the property, thank you! More 

Auckland Region, New Zealand
2 reviews
5 of 5 stars Reviewed July 26, 2015

It was a birthday treat and I wasn't disappointed. Under floor heating in the bathroom. Heater and lights already turned on when we checked in to the room. A personalised birthday greeting and a decadent block of chocolate waiting for me in our room. Most comfortable bed and pillows ever.

Was this review helpful? Yes
AccorVacationClub, Manager at Grand Mercure Puka Park Resort, responded to this review

Thank you for your fantastic feedback regarding your recent stay at Grand Mercure Puka Park. It is lovely to hear that you had a wonderful birthday celebration with us. We have a great team and with the property recently refurbished there is a lot to celebrate for us too especially when we get great feedback from our guests. We hope... More 

Sydney, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed July 22, 2015

Have stayed many times and again Puka Park was great Excellent chalets and great food The reception staff are very helpful, you can have a game of tennis ,a swim or use the gym.Or just relax over a coffee or a wine.

Review collected in partnership with Accorhotels.com

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AccorVacationClub, Manager at Grand Mercure Puka Park Resort, responded to this review

Dear RobLex, Thank you for your lovely feedback regarding your most recent stay at Grand Mercure Puka Park. We are very proud of our team who strive to make every guests stay an enjoyable one. We look forward to welcoming you again soon. regards Andrea More 

Melbourne, Australia
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 20, 2015

Travelled to this magical place with my wife for our 23rd wedding anniversary. The quiet seaside village of Pauanui is a short walk away, as is the beach. Yes, some of the hills are a little steep at the resort but you can take advantage of the electric golf buggy that the staff will use to take you to your... More 

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AccorVacationClub, Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Craig, Thank you for your lovely comments regarding Grand Mercure Puka Park. It is always nice to know that our guests have enjoyed their stay with us and enjoyed the peace and tranquillity. We hope that you return again for your 24th Wedding Anniversary. regards Andrea More 

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