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Grand Mercure Puka Park Resort

Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
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Grand Mercure Puka Park Resort
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Grand Mercure Puka Park Resort
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452 reviews from our community

Traveler rating
    115
    173
    92
    46
    26
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68
322
2
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Arrived just after Christmas, 2014. Not crowded for this holiday time. Accommodations and food were excellent. Menu choices offered a new dining experience for the family. The chalets offered amenities not offered in many other hotels, e.g., type of showers, heated towel racks, heated bath floor.

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Auckland
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a weekend break away from Auckland and loved it. Loved the fact the chalets were so private. Our chalet was one of the more basic ones but by no means basic. Great bathroom with dumper shower, comfy bed, large TV- great for watching the cricket! Enjoyed the pool and the spa pool.bAte in the restaurant had... More 

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West Coast Region, New Zealand
1 review
4 of 5 stars Reviewed 1 week ago

We also attended the Buffet lunch and really enjoyed the experience. The food was good and the pumpkin soup was really tasty. Would love that recipe! The surroundings were so spectacular and enhanced our experience. We shared a very good wine which was easily ordered. We are bewildered by the comments made in a previous review particularly as we were... More 

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New Zealand
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Visited the hotel's restaurant as part of a group for a celebration buffet lunch so had no part in the food's ordering / costing and I never expect great things of pre-ordered group meals. But even so I can’t think of a worse buffet meal I've had in a 4-star hotel. Soup was apparently tasty – but it ran out!... More 

Was this review helpful? Yes 2
Hamilton, New Zealand
Contributor
19 reviews 19 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked 2 nights with Puka Resort after seeing the great pictures on Air Bnb and reading the description of this place. It was to be a weekend getaway with my boyfriend, on our anniversary and a surprise for him. We booked a standard room but Terry informed us that because of a cancellation he would be able to upgrade... More 

Was this review helpful? Yes 2
AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello saraAlmeida1992, it was a pleasure having you here and you are welcome back any time you like. If you need information on where we sourced our room furniture and designs don't hesitate to contact me directly. More 

Los Angeles, California, United States
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was an absolutely wonderful way to kick-off our honeymoon in NZ! You drive up the winding road into a forest of trees, and suddenly you arrive at a warm and lovely lodge that serves as the reception. We were greeted by Antonio who helped us throughout the stay. What we loved most about this place was how much... More 

Was this review helpful? Yes 1
New London, New Hampshire
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

This place was average, at best. It suffers from deferred maintenance and is shows. The rooms were adequate and the staff mostly helpful except for our check in when the clerk told us what a dull place we were about to experience. She was obviously an unhappy camper. The restaurant was subpar. Our first meal was good but very slow.... More 

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AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello geronimo03257, thank you for your review. I'm sorry that there was a delay with the buffet. Our Monday nights are very popular, and this should not happy. It's a shame you didn't enjoy our fully refurbished rooms. We are currently replacing our driveway and have quite a few projects on the go to ensure we keep our standards as... More 

Liverpool, United Kingdom
Top Contributor
55 reviews 55 reviews
31 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Only stayed overnight as part of an escorted tour of NZ but this was the most comfortable and best nights sleep of almost a 4 week tour. The setting and sleep quality was brilliant. Did not take dinner however breakfast was adequate without being grand. Wi-Fi only usable in Reception/bar area limited range connection strength ok. Staff and service very... More 

Was this review helpful? Yes 1
AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello StPolo, thank you so much for your review. It is very easy to sleep well surrounded by the tress up here. I'm really happy to hear that. More 

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The resort is a beautiful, peaceful and serene setting. A wonderful place to relax. We dined in the Miha Restaurant on 2 occasions, the restaurant manager made us feel very welcome and his assistance appeared to be effortless. His attention to detail was commendable. It was an absolute pleasure to walk into reception and see the welcoming smile of Antonio... More 

Was this review helpful? Yes 1
Nassington, United Kingdom
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed with friends in Pauanui and took them for dinner here on our last evening with them. The place is up a steep slope and overlooks the resort of Pauanui and the beach but unfortunately the trees have grown so much that the view is now limited. The food and service was good although not cheap! I know some... More 

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AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Bill T, thank you for your review. I'm happy to hear you enjoyed your visit to Miha Restaurant. Ryan is a great asset to our restaurant, I will pass on your appreciation. More 

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