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All 2 Pauanui hotels

Grand Mercure Puka Park Resort

4.5 of 5 Hotel   |   Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
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Grand Mercure Puka Park Resort
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63%
Ranked #2 of 2 hotels in Pauanui
A recent review
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401 people have reviewed this hotel

Traveler rating
    92
    156
    86
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See reviews for
59
292
1
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Contributor
15 reviews 15 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

The chalets were very nice and luxurious, we had 28 and 29. The only negative was the accessibility. We had to park in the car park and walk uphill to our chalet. This wasn't a comfortable walk at all and became very annoying, very quickly. Despite being advised we must park in the car park, not all guests followed these... More

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AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Nicole S, Thank you for taking the time to provide your feedback. It's great to hear you enjoyed your time at Grand Mercure Puka Park Resort. It is certainly a unique property, and after our recent refurbishments, the chalets now have a very luxurious feel, which we are glad you enjoyed. To accommodate the amazing views from the property,... More

Bracknell, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed for two nights at the Puka Park resort recently whilst on honeymoon in New Zealand. We stayed in one of the log cabins which we found extremely luxurious and felt so close to the rainforest and the wildlife outside - it was an awesome experience. Similarly excellent was the quality of the restaurant, where we... More

Was this review helpful? Yes
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear David D, We are pleased that you had an "awesome experience" in your luxurious accommodation set amongst the rainforest & wildlife outside, and thank you for taking the time to post your review on Grand Mercure Puka Park Resort. It's great that you found the staff friendly and welcoming. We look forward to hosting you again. More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We bought GRAB ONE vouchers to spend 4 days here for my husband's birthday....what a good decision. The chalets have been recently up-graded and are delightful. B/fast is quite like normal hotel fare, but better quality, loads of choice, extended times and on sunny mornings it is lovely to sit outside amongst the trees and listen to the birds. Dinner... More

Was this review helpful? Yes 1
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Hopeave, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. It's fantastic that you enjoyed your stay for your husband's birthday and appreciated the refurbished chalets, the unrushed breakfasts in the sun, and the beautiful scenery. We look forward to your return visit. More

Brisbane
Top Contributor
71 reviews 71 reviews
63 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed July 26, 2014

I was pleasantly surprised by the luxury appointments in the room/suite provided. We had a lovely dinner, the only difficulty was the walk from the room to the complex, however it am sure they would arrange transport if needed. Similarly, moving luggage to the room and distance to parking was an issue.

Was this review helpful? Yes 1
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear fdKen, We are pleased that you enjoyed the luxury appointments in your room, and the lovely dinner, and thank you for taking the time to post your review. Due to it's location, it can be difficult to walk around, but our staff can always assist guests with the golf buggy. We look forward to welcoming you back. More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 24, 2014

Loved this place and all it's character. Staff are very helpful, the room we had was warm, well appointed and felt very comfortable and the food is sensational, both dinner and breakfast. Some fittings are a bit outdated e.g the spa which is pretty underwhelming but overall I do recommend a getaway here!

Was this review helpful? Yes 1
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear mountlocal, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. It seems you really loved the unique character of the property, together with the well appointed accommodation and sensational food. We would love to host you again. More

Auckland Region, New Zealand
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

We spent 2 nights for a break away. The staff were exceptional - so accommodating to everything we needed, We ate in the restaurant both nights and the food was top quality. The room was very modern, the bed was really comfortable and it was all so quiet up amongst the surrounding bush. We would highly recommend Puka Park to... More

Was this review helpful? Yes 1
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear 13Colin, WOW, Thank you so much for posting your fantastic review on Grand Mercure Puka Park Resort. We are so pleased that you found our staff so accommodating for everything you needed, and consider the food in the restaurant top quality. We would love to be able to host you again and look forward to your return. More

Byron Bay, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 13, 2014

Great rooms, and lovely dinners it was a great place to stay and recommended it to all, but for people with walking issues there were a lot of steep stair and was a hassle for some family members. But defiantly worth it in the end. Me and my family are all ready planning our next trip to Puka Park.

Was this review helpful? Yes 1
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear henderson1966, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. We are glad that you enjoyed the rooms and the dinners at the property and we look forward to welcoming you back soon. More

Auckland, New Zealand
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed July 11, 2014

Nicely laid out chalets amongst the trees. Our room (9) had been renovated so nice bathroom, underfloor heating in the bathroom which was nice, big bed etc. We booked for 3 people but they had only made the one bed and still only had glasses and cups for 2 people. No microwave in the room, only tea and coffee facilities.... More

Was this review helpful? Yes
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Toni J, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. We are pleased that you enjoyed your renovated chalet amongst the trees and listening to the birds singing. It's a pity it rained during your stay but hope you can return again soon. More

Auckland Region, New Zealand
1 review
3 of 5 stars Reviewed July 9, 2014

POSITIVES: The food in the restaurant was 9.5/10. Awesome! The chalet warm modern and cosy though water pressure for shower was average. Bed and duvets sooo comfortable. Thumbs up NEGATIVES The hotel needs a revamp. Hotel tired but still clean and comfortable. Fire in lounge too small and puny for the size of the room. a bit pathetic looking. No... More

Was this review helpful? Yes
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear ChrisBennetthjc335, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort and for providing the feedback on the property and the facilities. These have been forwarded to management for consideration during the current refurbishment program of the common areas. We hope to host you again after completion of our refurbishment. More

Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 9, 2014

WE recently got a great deal for a treetop chalet last weekend and arrived around 2 pm to check in. At check in we were told the restaurant was almost booked out but we could order room service if we liked as an alternative. Being winter and cold we decided to have a nice warm spa then settle into the... More

Was this review helpful? Yes 4
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Metcalfes2014, Thank you for your feedback regarding your recent stay at Grand Mercure Puka Park. It is absolutely appalling that you had the experience you did. Although there are times when mistakes are made and old collateral can still be found around a property the response you had to your issues is entirely unacceptable. Your feedback has been forwarded... More

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Additional Information about Grand Mercure Puka Park Resort

Address: Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
Location: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Pauanui
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Mercure Puka Park Resort 4.5*
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Also Known As:
Grand Mercure Puka Park Hotel Pauanui
Grand Mercure Puka Park Resort Pauanui, New Zealand

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Grand Mercure Puka Park Resort is at Pauanui Beach, 2 hours drive south east of Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views over the harbour and Pacific Ocean. Facilities include tennis courts, a swimming pool and the nearby beach has 3km of golden sand and surf to explore. A ferry service operates to nearby Tairua, home to many cafes and art galleries. ... more   less 
Number of rooms
48

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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