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Grand Mercure Puka Park Resort

Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
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Grand Mercure Puka Park Resort
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Grand Mercure Puka Park Resort
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487 Reviews from our TripAdvisor Community

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Traveler rating
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    182
    98
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69
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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  • Spanish first
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    (487)
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    (173)
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    (74)
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    (139)
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Auckland Region, New Zealand
5 of 5 stars Reviewed 3 days ago NEW

It was a birthday treat and I wasn't disappointed. Under floor heating in the bathroom. Heater and lights already turned on when we checked in to the room. A personalised birthday greeting and a decadent block of chocolate waiting for me in our room. Most comfortable bed and pillows ever.

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Sydney, Australia
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

Have stayed many times and again Puka Park was great Excellent chalets and great food The reception staff are very helpful, you can have a game of tennis ,a swim or use the gym.Or just relax over a coffee or a wine.

Review collected in partnership with Accorhotels.com

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Melbourne, Australia
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Travelled to this magical place with my wife for our 23rd wedding anniversary. The quiet seaside village of Pauanui is a short walk away, as is the beach. Yes, some of the hills are a little steep at the resort but you can take advantage of the electric golf buggy that the staff will use to take you to your... More 

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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Most enjoyable stay. Chalet was very comfortable and tastefully done. Bed was incredibly comfortable. Despite being nestled amongst the native trees and being the middle of winter, there were views of the harbour and the sun streamed onto the deck from early morning to late afternoon. Breakfast in the morning sun on the restaurant deck was great. We spent only... More 

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AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Mark C, I couldn't have put it better myself.... what an amazing review. I'm so happy to hear that you loved your stay. We look forward to having you back again, for a few days this time.... More 

Auckland, New Zealand
1 review
5 of 5 stars Reviewed 2 weeks ago

The rooms have been refurbished since we last visited & are really nice. Staff were very friendly & helpful, particularly Bernice & Helene. But the outstanding improvement was in the dinner menu. I thought the Filet Mignon was a winner for our first night but the Chicken Filo with cranberries was simply divine on our second night. Baked Alaska &... More 

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AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Bobby1702, it's great to see our new Chef is having such a positive impact on our resort. Along with Bernice and Helene, the whole team are working really hard to ensure all our guests have an amazing stay. Thank you for your review and we look forward to seeing you again. More 

Auckland Central, New Zealand
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a superb setting for a weekend away, a complete rest or a base for exploring. We came here about 18 months ago and were somewhat disappointed but the arrival of a new manager in the interim has turned the place around. Chalets were newly renovated and the restaurant was outstanding with great food from an extensive menu, excellent... More 

Was this review helpful? Yes 1
AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi K1W1couple12, thank you for your review. It's so good to hear that the hard work the team are doing is paying off for our guests. We look forward to welcoming you back again soon. More 

Pauanui, New Zealand
2 reviews
4 of 5 stars Reviewed June 23, 2015

Great location in Pauanui, set in the native trees with the beach down the road. The Monday night theme meals are fantastic. I would recommend this for a dinner meal in Pauanui. Staff friendly and the chef is fantastic.

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AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Keldene, thank you for your review. We love our Monday nights too. Coming up over the next few weeks we have Russian, Indonesian, Austrian, American (Texas BBQ ribs and Kentucky Style Fried Chicken - YUM) then Vietnamese. We hope to see you back again soon. More 

Sydney, Australia
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 12, 2015

First up... Have been shocked to read reviews about the fact you have to 'walk up hills' to get to rooms. Sorry LAZY LAZY LAZY. This is what makes this hotel oh so gorgeous and lovely. Your gorgeous, completely private room nestled in a bush setting. Sorry there is no elevator to that! Only stayed 1 night, but really great.... More 

Was this review helpful? Yes 1
AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Yvette, What a review.... I love it..... Thank you so much for posting your thoughts. The hill certainly is one of the defining characters of the resort. We hope you get to stay longer on your next trip to New Zealand. More 

Brisbane, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 10, 2015

Beautiful rooms , well equipped kitchen, friendly staff always willing to help. The main reception area is where the restaurant and bar area is and it has a lovely fireplace where you can sit around. It has free wi-fi in this area. This is our second visit here, just love it. The only thing I would say is that it... More 

Was this review helpful? Yes 1
AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Bambi59, thank you for your great review. I'm glad to hear you enjoyed your peaceful stay with us. We look forward to welcoming you back again on your new trip to New Zealand. More 

Sydney, Australia
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 9, 2015

Really enjoyed the two days here. Very comfortable chalet room in delightful bushland setting above Pauanui Beach. A pretty good restaurant and excellent staff. Heidi from reception gave us good information about the local area and some excellent advice about places to see. Definitely worth a visit.

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AccorVacationClub, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Philip, thank you for the great review. We've got lots of local secrets to keep our guests busy, I'm glad to hear Heidi helped you out. We look forward to your next visit. More 

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