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Hilton Rome Airport Hotel

4.0 of 5 Via Arturo Ferrarin, 2, 00054 Fiumicino, Italy
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Hilton Rome Airport Hotel
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Hilton Rome Airport Hotel
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2,352 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Rome Airport Hotel
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northern virginia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 10, 2011

My sisters and I stayed here one night before our return flight home. The hotel is connected to the terminals via moving walkways. The rooms were comfortable and clean. I found the beds to be quite comfortable. They must have been short on staff the night we were there because a cart in the hallway that had plates with consumed... More 

Was this review helpful? Yes 1
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, Thank you for posting this review. I am really pleased to read that you enjoyed your stay and the services provided. Please accept my apologies for the cart which was not removed from the corridor. I have forwarded this comment to the Executive Housekeeper for her review and action. We do value our guests’ constructive feedback since this... More 

charleston,sc
Contributor
18 reviews 18 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed October 8, 2011

We are diamond members so we asked to be upgraded to a nonsmoking room on the executive level~what a joke. The entire hall has smoking rooms with only the corner rooms designated as nonsmoking and there is a DEFINITE smoke smell in the rooms. We asked to be moved to a nonsmoking floor with a queen bed. Ridiculous! There are... More 

Was this review helpful? Yes 5
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, Thank you for choosing the Hilton Rome Airport . I am glad you took the time to share your views on your stay with us. Please accept my sincere apologies for the issue you reported and for the inconvenience this might have caused. Although we have a very strict policy regarding smoking, it happens that guests might smoke... More 

Tel Aviv Israel
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 8, 2011

In the past, I wrote a 5-star review of this hotel. Tried to call them (an international call) in order to book again, depending on whether the shuttle operates after midnight. After waiting on line and listening to a recording that promised "will assist you shortly" for 15 minutes solid, I gace up. Would be interested to know why management... More 

Was this review helpful? Yes 3
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, Thank you for posting this review. I do apologize for the issue you reported and perfectly understand the negative impression you received from such a lack of service. This does not represent at all the level of standards and customer care we aim to deliver to our guests and you can rest assured that I will personally review... More 

australia
Contributor
20 reviews 20 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 4, 2011

apart from the difficulity getting to the hotel from the airport we were very happy with our one night stay. We asked for directions at the airport however there was a mixup ..Checkin was great asked if we wanted any particular floor, did not need my credit card like another airport hotel we had stayed at. The bed was just... More 

Was this review helpful? Yes
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, Thank you for sharing your views on this website. I am very glad to hear that your enjoyed your stay and had an overall satisfactory experience. I am sorry about the problems in reaching the hotel. We are presently working alongside the Airport Authorities to improve the signage and make it easier for our guests to arrive at... More 

Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed October 3, 2011

Although highly convenient (being attached to the airport), I have honestly never been so dissatisfied with a hotel service. Paying 300 euros for 3 people for a basic room was expensive but acceptable given the convenience of it's location.. parking the car costs an additional 30 euros and Wifi usage was charged at 27 euro per day (ridiculous!). Unbelievably high... More 

Was this review helpful? Yes 6
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, Thank you for posting your review and provide your constructive feedback. I am terribly sorry to hear that the overall experience was not up to your expectations. I have carefully reviewed all your comments and shared them with the relevant management team in order to take immediate action where necessary. Please accept my sincere apologies and those of... More 

Chicago
Top Contributor
50 reviews 50 reviews
30 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 1, 2011

We booked this for 1 night before a next day early morning flight. We are Honors members and used points for the stay. For our purposes the room (clean, comfortable, quiet) and location were perfect - we liked that we could just walk to the terminal though it does take 10-15 minutes. As a VIP member we had access to... More 

Was this review helpful? Yes
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, Thank you for being our guest! I am happy to read about your positive comments about your experience with us. I only regret about the comments of the Team members’ attitude. Please accept my sincere apologies if we have failed to deliver the high levels of service you rightly expect from the Hilton. Rest assured that I will... More 

Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 30, 2011

Our family stayed here in July 2011 the night before catching an early flight to Germany than on to the US. Being able to walk to the check-in counter eliminated one source of stress - not having to worry about getting ground transportation from the hotel to the airport at 4am. It takes about 10 minutes to make the long... More 

Was this review helpful? Yes 1
NH
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 29, 2011

No one expects much from an airport hotel (except dreadfully overpriced rooms & mediocre overpriced meals), but one would think the Hilton chain would aspire to more. My travel agent booked me into this hotel because of a 6 am departure. Problems from the start:first, it's difficult to find the hotel from the arrival terminal; directions (no directions) are poorly... More 

Was this review helpful? Yes 2
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, Thank you for taking the time to post this review. I sincerely apologize if the overall experience has been below your expectations . I have carefully reviewed all your comments and would certain take corrective actions where necessary, with particular focus on room maintenance and staff attitude. Customer service is our top priority and all our team members... More 

Richmond, Virginia
Top Contributor
73 reviews 73 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 27, 2011

When in Rome, charge what you can. No wait, this hotel is NOT in Rome, it is at the airport!! Outrageous rate despite the convenience, the free shuttle into town, the rude staff and typical room accomodations. The breakfast buffet is pretty good but eat a lot to offset that high rom rate. Oh, and that free shuttle can only... More 

Was this review helpful? Yes 2
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, thank you for posting your review on TripAdvisor. Regarding the rate for the room, I would like to reassure you that our prices are in line with hotels of same categories in the same area. Additionally, rates greatly vary according to booking conditions and terms, occupancy levels and payment methods. For future reference, if you visit our website... More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed September 26, 2011

My husband and me stayed at this hotel when our flight was cancelled. Never in my life have we been treated more like street dogs than we have at this hotel. The front desk staff were all openly rude, unprofessional, ignorant and unhelpful. The unhelpful rude attitude spread across the hotel completely including the restaurant supervisor hostess.This all sprang from... More 

Was this review helpful? Yes 10
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, thank you for posting your review and taking the time to share your opinions on your experience with us. Please accept my sincere apologies and those of my Team if you felt you were not treated as valued guests. Being an airport hotel, we often receive layover passengers and we strive to provide the best possible service and... More 

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Hotel Summarization (Beta)

What travelers say

  • Free shuttle(43)
  • Executive Lounge(13)
  • Early morning flight(9)
  • Very good(5)
  • Internet access(3)
  • Friendly and helpful(3)

Additional Information about Hilton Rome Airport Hotel

Address: Via Arturo Ferrarin, 2, 00054 Fiumicino, Italy
Phone Number:
Location: Italy > Lazio > Province of Rome > Fiumicino
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Rome Airport Hotel 4*
Number of rooms: 517
Reservation Options:
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Also Known As:
Hilton International Fiumicino
Hilton Fiumicino
Rome Hilton
Hilton Rome Airport Hotel Fiumicino
Hotel Style:
#2 Green Hotel in Fiumicino
#8 Luxury Hotel in Fiumicino

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