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Hilton Rome Airport Hotel

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Via Arturo Ferrarin, 2, 00054 Fiumicino, Italy
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Hilton Rome Airport Hotel
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2,527 Reviews from our TripAdvisor Community

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Traveler rating
    499
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Rome Airport Hotel
See the most recent reviews
watford
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 10, 2012

On the second night of a three day stay 29th june we went to bed about 10 30. As soon as we switched the light off muffled shouting could be heard. I looked out the window and was amazed to see two football matches being played on two mini pitches.All the teams wore their own strip.The floodlights were turned on... More 

Was this review helpful? Yes
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, Thank you for choosing us for your stay and for posting your comments on TripAdvisor. Please accept my sincere apologies for the noise from the football pitch and for all the inconvenience this might have caused. I have forwarded your review to the management of the Fitness center (which is run and managed by an outside company, also... More 

Washington DC, District of Columbia
Top Contributor
70 reviews 70 reviews
39 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed July 10, 2012

This hotel knows how to do one thing very well -- extract money from people who need convenience to the airport. Worst value for $$ I have encountered in many, many years. Long wait at check in due to insufficient staffing, with inadequate air conditioning so we sweated it out. Indifferent, incompetent, overworked clerk. Rooms dusty and minimalist. Extra charges... More 

Was this review helpful? Yes 1
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your views on your experience at the Hilton Rome Airport. I am very sorry to hear that the overall stay was far below your expectations and I have carefully reviewed all your comments regarding the service issues you reported (slow check in/check out , poor staff attitude and overall cleanliness)... More 

Travelers are raving about these Fiumicino hotels

Owensboro, Kentucky
Top Contributor
117 reviews 117 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 9, 2012

We stayed at this location the night before we flew from London back to US. This was our third stay here and found it again an excellent Hilton Property, with comfortable rooms. The flight was early, and they arranged for transport to meet our flight. I always trust Hilton, and again they did not let me down. Great people.

Was this review helpful? Yes
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, Thank you so much for taking the time to post your beautiful review on TripAdivsor. I am glad to read that you enjoyed the accommodation and all the services provided. Looking forward to welcoming you back very soon. Kind regards. Andrea Carneva le Hotel Manager More 

Huntsville, Alabama
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 9, 2012

We stayed here prior to an early morning flight out of Rome. It is very convenient. I think business travelers don't travel as much on weekends? We were upgraded to the Executive floor. For this hotel - that meant free wi-fi for 2 devices, free snacks - heavy enough at dinner time to be our dinner - wine, beer, liquors,... More 

Was this review helpful? Yes 1
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, What a pleasure to hear your positive review on your stay with us. I am delighted you enjoyed your experience on the Executive Floor as well the food in the Lounge and the amenities in your room. I am sorry that some noisy guests disturbed your sleep and I do apologize for any inconvenience this might have caused.... More 

Los Angeles, California
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 9, 2012

My rating is only average because customer service is very important to me anywhere I go. It was convenient to have breakfast and snacks if you were on the executive level, although their breakfast was exactly the same as the breakfast offered at Hilton, Paris, you get tired after a day or 2 eating the same type of meal. Still... More 

Was this review helpful? Yes
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, Thank you for posting your review on TripAdvisor. I have taken note of all your comments which are really important to us. I am sorry the level of service received was not up to your expectations and you can rest assured that I will share your feedback with my Team to make sure that our guests can always... More 

Boston, MA
Senior Contributor
48 reviews 48 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 9, 2012

We had just arrived in Rome and was only planning to stay for one night. Since I got this hotel on an HH reward certificate we figured it was a good value. Since we had been to Rome 3 years ago we didn't feel like we needed to be in the city. Since you can walk there from the airport... More 

Was this review helpful? Yes
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, What a pleasure to hear your nice and positive review! I am really pleased you enjoyed your stay as well as the airport location, the accommodation and the food at the Restaurant. Should your future plans bring you back to Rome, we hope we will be the place of your choice. Thank you for being our Guest. Andrea... More 

Rome, Italy
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed July 8, 2012

This hotel has a great location at the airport, but the customer service is terrible. If you want to work out in the gym, don't expect to get into it if you have have an early flight, because they don't open it until 7:00 a.m. When we called to ask about getting it open earlier, they ended the conversation and... More 

Was this review helpful? Yes
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, Thank you for choosing the Hilton Rome Airport and for taking the time to share your views on your experience with us. I am sorry to hear that the level of service received did not meet your expectations. Guests’ satisfaction is our top priority and all team members are constantly trained do deliver the highest levels of standards... More 

Yardley, Pennsylvania
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 8, 2012

We stayed for one night between a flight from Cyprus and our return to the US. It was so convenient. It was connected by a walkway to the airport. We arrived early and they gave us our room immediately. We then took a free bus into Rome for a few hours and returned for a quiet night's sleep. I was... More 

Was this review helpful? Yes 1
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, Thank you for taking the time to post a review on TripAdvisor. I am glad to hear that you enjoyed your stay and appreciated the convenience of the location as well as our breakfast. We really hope we will have the pleasure of welcoming you back very soon. Kind regards. Andrea Carnevale Hotel Manager More 

Melbourne, Australia
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 8, 2012

The hotel is ideally located for an early morning flight, less than a 5 minute walk across to the terminals. The room was clean as would be expected. The staff member who was on reception at 5am when we checked out was slow, and needed to get another member of staff to help him change the EFTPOS roll. Not what... More 

Was this review helpful? Yes
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, Thank you for choosing the Hilton Rome Airport for your stay and for taking the time to post your review on your experience with us. I am glad that the overall experience has met your expectations and you appreciated the convenience of our property. Your valuable feedback is highly appreciated and will surely help us to improve our... More 

Charlotte, North Carolina, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 8, 2012

For the price we paid we expected a modern hotel with modern amenities and a well trained staff. We were disappointed on all fronts. Be sure you ask for a Non-smoking floor - We were given a non-smoking room per our request. Little did we know that it was on a smoking floor. Immediately upon exiting the elevator we were... More 

Was this review helpful? Yes 1
HiltonRomeAirport, Direttore at Hilton Rome Airport Hotel, responded to this review

Dear Guest, Thank you for being our guest and for posting your review on your stay with us. Whilst I am sorry the overall experience has not been satisfactory, we do highly appreciate and value our guests’ feedback. I have taken note of all your comments and you can rest assured that they will be shared with the relevant management... More 

Hotel Review Summarization

What travelers say

  • Free shuttle(36)
  • Executive Lounge(13)
  • Early morning flight(7)
  • Very good(5)
  • Friendly and helpful(3)
  • Internet access(3)
Questions? Get answers from hotel staff and past guests. Ask a question

533 photos of this hotel

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Dining (11)
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Bathroom (2)
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Pool/beach area (1)
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Other (10)
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