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Princess Europa Hotel

#1 of 17 Hotels in Matala
Certificate of Excellence
, Matala, Crete 702 00, Greece
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1 room 1 guest
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Princess Europa Hotel
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115 Reviews from our TripAdvisor Community

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Traveler rating
    33
    55
    18
    6
    3
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25
55
7
Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (115)
  • Mar-May only
    (12)
  • Jun-Aug only
    (84)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (3)
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Bridgwater, United Kingdom
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When Harry and Tim ran the hotel it was excellent and you felt at home there.We stayed there two years ago with the new management and the atmosphere was awful. You had to pay for air conditioning, the breakfasts were the same recycled food day after day and the manager and his cronies were rude and unhelpful. We now stay... More 

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Northborough, Massachusetts
Level Contributor
371 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
3 of 5 stars Reviewed July 1, 2015

My tour group stayed at the Europa Hotel one night. We had a large room in one of the back buildings. The room had simple furnishings, a flat screen TV with one English channel and several French and German channels. There was a nice refrigerator in the room. The bathroom sink leaked on to the floor, and they only provided... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

We stayed in hotel for a week,the staff were great,nice,helpfull...the breakfast is great,a plot of different food.We had a room across the street,room was clean,the toilet was broken,so we go to the reception and they send a guy who fix it immediately...great hotel...we will come back someday...:)

Was this review helpful? Yes 1
St. Petersburg, Russia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 7, 2014

Do not go there! First of all the manager was terrible he speak to me and to my partner very roud couple of times!!!!I felt that they do me a favor for this basic room! They had blankets in the beds although it was a summer and from the toilet window I was smelling the smoke from the neibors cigaret... More 

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Hradec Kralove, Czech Republic
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 6, 2014

We spent a week in this hotel in year 2009 and we really enjoyed it. The hotel was family-runned with nice and helpful owners - a young couple. The spoke well english and german.Our room is very basic, but had almost everything we needed. It was cleaned every day, we also had a balcony with a lovely view to the... More 

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Charlottesville, VA
Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed October 21, 2013

Our family of four stayed one night in this hotel. Our room had a double bed and two stacked bunk beds for the children. The room was clean, well appointed and opened out to a small balcony. The beds were comfortable. The bathroom was a good size, though it was impossible to shower without water leaking onto the floor. Though... More 

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Heraklion, Greece
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 8, 2013

I went with my wife and daughter for 3 days, during the Matala Festival 2013. All hotels were fully booked and we only managed to find a room at Princess Europa. The hotel was set at the entrance of the village, so it took about 15-20 minutes’ walk to get to the beach. The accommodation was very basic, which was... More 

Was this review helpful? Yes 3
Hove, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 25, 2013

We went to this hotel for our honeymoon!!! big mistake, firstly on our arrival the manager was very rude and unresponsive to us, secondly the room was very insufficent and very basic, thirdly there was a wire mesh window in the toilet and shower room and we caught the staff on numerous occasions spying on us in the shower etc,... More 

Was this review helpful? Yes 5
hamburg
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed July 3, 2013

I like to complain (see my other reviews), but I can honestly say, this place is lovely. The staff are amazing, the location is perfect and I would definately return. It's quiet, it's chilled and it was so relaxing that I extended my stay. If you don't enjoy your stay here, then there must be something wrong with you.

Was this review helpful? Yes 2
London, United Kingdom
Level Contributor
102 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed July 1, 2013

Was very pleasantly surprised what you get here for your money. The hotel is a bit dated, but the rooms are clean and bright, the pool area and bar nice and the breakfast which was described as "continental" in our booking was a huge buffet with lots of choices. Everyone was very friendly and efficient. Yes you do need to... More 

Was this review helpful? Yes 1
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