We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 17 Matala hotels

Matala Bay Hotel

2.0 of 5 Hotel   |   Matala, Matala, Crete 70200, Greece
Hotel amenities
Matala Bay Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
You added Matala Bay Hotel to your Saves list
Ranked #15 of 17 Hotels in Matala
A recent review
3 of 5 stars Reviewed September 14, 2014
Julie F Sarasota, Florida, USA
Write a Review

42 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Sarasota, Florida, USA
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed September 14, 2014

If you plan of booking a room at this hotel, I would make sure to call the hotel to confirm that you have an ACTUAL room at the hotel and not the shady apartments across the street. I made my reservation six months prior and due to overbooking, I was placed across the street in an apartment that was sub-par.... More 

Was this review helpful? Yes
Modena, Italy
3 reviews 3 reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed August 22, 2014

My husband and me were in Matala this year, in August. First bad impression, at our arrval, no room for us (even if we had booked from Italy 2 months before). For one night they placed us in an awful apartment, with broken windows and old furniture. Only after speaking with the tour operator, late at night, we could have... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2014

Matala is nice small village with wonderful beach. Hotel Matala Bay perfectly fits into the place. WiFi connection covers just lobby and space around pool, but I was able to survive it. Food was ok, room was clean, we were satisfied. Luckily there were no Russians (it seems they prefer Heraklion). If you want to spend nice time at clean... More 

Was this review helpful? Yes 1
13 reviews 13 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 30, 2013

quiet rooms, good breakfeast, excellent diner buffet for 10 euros, the boss is really nice, helpfull, and sympathic, well situated, parking, quiet. nice swimmingpool in a garden. Wifi well working, but only in the lobby. AC, fridge

Was this review helpful? Yes 1
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 27, 2013

By turned up without a reservation and checked in to a pleasant enough room overlooking the bay. The bed was pretty uncomfortable but the bar area was pleasant enough and internet was available in the lobby. The hotel is a 5 minute walk to the downtown area where there was a significant choice of restaurants and coffee shops. We only... More 

Was this review helpful? Yes 2
Sydney, Australia
5 reviews 5 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed October 15, 2012

Truly disappointing.. There's no hospitality, there's no cleanless, no food we could consume, no management, no concept at all and most tragic - there's no Crete as we were dreaming about. Should be impossible at such a terrific spot to happen place like this but there it is!

Was this review helpful? Yes 2
14 reviews 14 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 15, 2012

Matala Bay looked like a good hotel at least according to the information we got in the travel agency. From outside it really looked good and also the lobby looked new (after construction). The hotel was clean. However, the swimming pool was not very clean - we didin´t see anyone to clean it during all our stay (10 days) -... More 

Was this review helpful? Yes 3
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 11, 2011

pretty quiet and well located hotel. forget good greek food: same poor choice everyday. forget daily room service and bathroom comforts: clean towels once in a week. forget nice welcome and tolerance: management do not understand what hospitality is. really a pity such a structure is not improved by a reasonably professional staff.

Was this review helpful? Yes 4
Rome, Italy
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed August 5, 2011

Very harsh welcome. The owner knocking at the door inviting us to leave the room. The reservation by Expedia already charged on my credit card was not received by the Hotel. They refused to check by phone with Expedia saying that my evidence was not their problem. I had to call myself and check thair problem. The hotel eventually called... More 

Was this review helpful? Yes 1
Paris, France
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed June 9, 2011

I booked the hotel on an internet booking site that I have used in the past. Mataly Bay listed itself as a 3 star hotel and and the photos looked nice so we went ahead and booked it. When we arrived we were given a key to a room that no one in their right mind would consider 3 star.... More 

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Matala Bay Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Matala Bay Hotel

Address: Matala, Matala, Crete 70200, Greece
Location: Greece > Crete > Heraklion Prefecture > Matala
Price Range (Based on Average Rates): $
Hotel Class:2 star — Matala Bay Hotel 2*
Number of rooms: 55
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, HostelWorld, Travelocity, Hotels.com, HostelBookers, TripOnline SA, Odigeo and Tingo so you can book your Matala Bay Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Matala Bay Hotel Crete

16 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (10)
Bathroom (1)
Pool/beach area (3)
View from room (1)
Dining (1)
Room/suite (1)
Hotel & grounds (2)
Other (1)

Management photos: Courtesy of the property manager

All management photos (6)
Hotel & grounds (3)
Room/suite (1)
Pool/beach area (1)
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay