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Diogenis Palace Hotel

3.5 of 5 Gouves, Gouves, Crete, Greece
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Diogenis Palace Hotel
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Diogenis Palace Hotel
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80 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Russian first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

The Russian owners and managers of this hotel are disgusting people with no manners at all. I would avoid this hotel as they do not respect anyone but themselves, the hotel staff quite plainly hated English visitors. First night we were put in a 3 bed basement room so my children had to top and tail, spent nearly whole of... More

Was this review helpful? Yes
London, United Kingdom
1 review
1 of 5 stars Reviewed 4 weeks ago

never would i use sunmasters again and this place is crap and you will only like it if you eat pigs swill its all russian, we were the only english people there. theres nothing to do and the beach is rubbish, with a tiny bit of sand and all rocks, there were broken sunloungers that were filth and all taken... More

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Derby, United Kingdom
3 reviews 3 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 19, 2014

We were "upgraded"to this hotel 3 days before our holiday , seeing the pictures on google , and noticing how "compact"it was , we asked if any thing elce was available , if you enjoy being the only english speaking guests, with a roon with a dirty , falling apart bathroom , no air con , and no help what... More

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed August 16, 2014 via mobile

Payed for two rooms, got given one. Air con leaking, water dripping all over the floor. Bathroom floods when shower is on, and the shower curtain is hanging off the rail. Having to ask for refills of basic necessities ie- toilet rolls and towels. Food is terrible and repetitive, I've had dry spaghetti for the past 4 nights and last... More

Was this review helpful? Yes
2 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 12, 2013 via mobile

The hotel itself is not bad, the location is good (about 10m to the sea) only one bad thing about location is that there is not much to do in Gouves, better location would be Hersonissos. The food is also not bad, however everyday the meals were almost identical... But the management...oh dear.. the first day we csme to the... More

Was this review helpful? Yes 8
Cluj-Napoca, Romania
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 24, 2013

our room in the main building was a very good and clean one, the sea "was singing" 10m from our balcony, all staff members were friendly, good food, smiles on the boss`s face, nice weather... conclusion: some nice vacation days...

Was this review helpful? Yes 2
London, United Kingdom
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 14, 2013

we have just returned from our holidays, and want to share our experience in this Russian hotel, which is not a very nice experience for us. I have been to Crete before and the hotel was much nicer although smaller and further from the sea. It all depends on staff and how they welcome you. I am Lithuanian though and... More

Was this review helpful? Yes 4
Newark-on-Trent, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 27, 2013 via mobile

Although clean the rooms need updating terrible bathroom limited hot water. Food very repetitive beer only drinkable beverage no spirits available. Hotel caters for the Russians who seem to have taken over Crete. Hired a car and found nicer resorts.

Was this review helpful? Yes 1
16 reviews 16 reviews
8 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed August 20, 2013

we travelled to this hotel 26 july to 10 august 2013 .On arrival at the hotel the reception staff were very helpful could speak quite good english we were shown to our room which was opposite the pool in what i would call the basement .The room was big 2 bedrooms (3 single beds and 1 double) it was very... More

Was this review helpful? Yes 3
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 16, 2013 via mobile

Terrible hotel, food is really poor, there is no hot water in shower.. location is bad and rooms like 2 stars hotel When we cheked-in they told us that the hotel is over-booked right now and send us to some terrible hotel near by. If you want have fun and looking for problems- Stay away from this hotel!!!!!

Was this review helpful? Yes 4
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Additional Information about Diogenis Palace Hotel

Address: Gouves, Gouves, Crete, Greece
Location: Greece > Crete > Heraklion Prefecture > Gouves
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Diogenis Palace Hotel 3.5*
Number of rooms: 100
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Also Known As:
Diogenis Palace Hotel Gouves, Crete

86 photos of this hotel

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Dining (9)
Pool/beach area (10)
Hotel & grounds (7)
Room/suite (3)
Bathroom (3)
Business center/function rooms (1)
Other (35)

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View from room (4)
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