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Britannia Hotel Newcastle Airport

Woolsington | Ponteland, Woolsington, Newcastle upon Tyne NE13 8DJ, England
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Britannia Hotel Newcastle Airport
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Britannia Hotel Newcastle Airport
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630 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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Dundee, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed yesterday NEW

Just stayed here for one night on dinner bed and breakfast basis. Booked over phone and was told it was a la carte menu for dinner. It was actually carvery the Hammond was ok but roast potatoes and veggies were inedible. The breakfast in morning was good. The room was very tired and badly in need of refurbishing

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Great Hatfield, United Kingdom
1 review
1 of 5 stars Reviewed yesterday NEW

We booked for one night before flying the following afternoon. As we booked in at reception a young man was carrying several large crates of beer into the hotel which I thought at the time was ominous. From early evening there was horrendous noise from a room underneath ours. Doors slamming, shouting, screaming, loud music, singing. There was obviously a... More 

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Aberdeen, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

Britannia need to take a hard look at the standard of their hotels if Newcastle Airport is an example. Stayed one night to catch flight and to use long stay car park whilst on holiday. Hotel is essentially tired and needs a complete refresh. e.g. worn carpets, marks on walls, chips and marks on skirtings,mould on bathroom tiles. Would also... More 

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Newcastle upon Tyne, United Kingdom
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

We stayed on a Saturday night as we had an early flight out of Newcastle the next morning. Was a bit of a luxury but wish I'd saved the money and got up at stupid o'clock to make the flight ....... Hotel is beyond tired, staff young and had an indifferent attitude, food very basic and room/communal areas well overdue... More 

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1 review
1 of 5 stars Reviewed 1 week ago

Over flow pipe in the bath - hygienic! Breakfast poor at the best. Beds - uncomfortable Over priced. Tripadvisor rating 2.5 is extremely generous for what it is. Don't listen to any company that say its a good location for group bookings for nights out in Newcastle.

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Milnathort, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The night before our trip to Jamaica, we stayed at this hotel which is practically 1 hundred yards from the airport. As a great location we booked the in for a two week stay and 1 nights accommodation.The hotel itself is a bit tired looking, the room itself was nothing special but clean and tidy The evening dinner we booked... More 

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Malcolm R, Thanks for your comments, as you can imagine at certain times our food outlets will be busy however this shouldn't affect the food on offer. Your comments will be passed onto the Head chef for him to take action to avoid future problems. We do hope you will stay with us again in the future Kindest regards, More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

There was 12 of us went for the Mother's Day meal, we were extremely happy with the service and the food was absolutely gorgeous we were all stuffed!! We will definitely be returning again. All the staff I've met are really friendly and helpful

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Donnab1284, Thanks for your positive feedback, we are thrilled you enjoyed your time with us, Mother's day is a time to celebrate everything Mother's do and hopefully a day to sit back, relax and enjoy family time. Contact our conference office for details of upcoming events i.e. Father's day. We look forward to welcoming you again soon Kindest regards More 

england
Contributor
11 reviews 11 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel before but never used the restaurant and wish I hadn't the food was terrible and the breakfast was not much better the toaster was dangerous resulting in getting a burn that has still not healed in over 2 weeks however the room was clean and comfortable.

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear lizzybizzy, Thanks for your feedback, we are disappointed you experienced issues with the food offerings, your comments will be passed to our Head chef. Please accept our sincere apologies Kind regards, More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

What a mess! Unpleasant welcoming. Room dated. Bunk beds plus double bed in room. TV around 30 year old Not worth the money. Stains on carpets. Would not recommend to anyone and will not be returning!!

Was this review helpful? Yes 3
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear jwood212, Thanks for your feedback, we are disappointed you didn't like the hotel and your comments will be forwarded to our housekeeping team to look into. We do hope you will stay with us again in the future Kind regards, More 

Blackpool, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was expecting this to be noisy, unkempt and expensive but was proved quite wrong. The room was clean and comfortable (although the bathroom bath/shower tiles could have done with a spray of mould & mildrew remover). The hair dryer in the bathroom didn't work but when reading the normal hotel welcome brochure you'll find there is one supplied in the... More 

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear OutdoorRambo, Thanks for your positive feedback, we are pleased we exceeded your expectations, our team do work very hard to ensure the hotel is well kept and guests receive the best possible service We look forward to welcoming you again. Kind regards More 

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