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Britannia Hotel Newcastle Airport

Woolsington | Ponteland, Woolsington, Newcastle upon Tyne NE13 8DJ, England
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1 room 1 guest
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Britannia Hotel Newcastle Airport
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693 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
  • All months
    (693)
  • Mar-May only
    (152)
  • Jun-Aug only
    (212)
  • Sep-Nov only
    (197)
  • Dec-Feb only
    (132)
All months
Level Contributor
9 reviews
4 hotel reviews
1 of 5 stars Reviewed 1 week ago

The Hotel is in grave need of up grading. Very old fashioned. Deco very poor. We stayed over night prior to an early morning flight. The evening meal was a carvery which was very poor. Veg was all frozen. The staff in the bar were not interested in helping customers. The reception people were the most helpful.

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Celle, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

This Hotel is staffed my mostly friendly and helpful people, but the place itself is underwhelming. I was allocated a smoking room, which stank and had not been aired. I moved rooms to a non-smoking room and it was just as unpleasant. The decor is ageing, the furniture, fixtures and fittings are all tired but they do the job to... More 

Was this review helpful? Yes 1

Travelers are raving about these Woolsington hotels

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Me, my husband and 2 young children stayed the night before our flight from Newcastle. I wish we hadn't bothered as we would've got more sleep at home. The tiny room had 2 single beds which we hugely uncomfortable and a very wobbly set of bunk beds that seemed as if they would collapse at any minute. There was no... More 

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Lynsey S, Thanks for your feedback, we are disappointed that you weren't happy with the bunks in your room, having taken previous guest feedback on board all beds and bunk beds have been replaced and any which are damaged are replaced immediately. . Our packages are broken down into 4,8 or 15 days and we are more than happy... More 

Whitehaven, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Negatives Given key to a room that was already occupied very embarasing. Gas was off so limited meals, ok but cold. Using my own WiFi, hotels not strong enough. Code for WiFi is Hotel### but o is a zero so everyone has to ask. Hotel is very dated needs a complete refurb Not the best hotel we have been to... More 

Was this review helpful? Yes 2
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Russell C, Thanks for your feedback, we are very sorry that you were inconvenienced by our gas outage yesterday. As with all commercial premises our gas is connected to a safety cut off system and an engineer had to be called to rectify the problem. Our wifi is available, free of charge, a password does have to be entered... More 

Sedgefield, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here the night before an early flight for convenience, the price was really good, although the hotel is very dated and tired our window didn't fit in the frame and there were big gaps with wind blowing through, we couldn't get a family room and had to book 2 seperate rooms, we thought they might be close to... More 

Was this review helpful? Yes 1
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Sarah A, Thanks for your feedback, we are sorry you experienced problems in the restaurant, we have installed a new pdq machine in the restaurant so there shouldn't have been an issue. As you can appreciate cards do decline from time to time and can usually be rectified by trying the transaction again, I will pass your comments on... More 

cumbria
Level Contributor
56 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 2 weeks ago

we stayed here on a dbb park and fly package the room: the best way to describe it was tatty, very thin hard mattresses, awful metal bunk for my daughter, toilet seat hanging off. The tea and coffee was unbranded and cheap The tv was modern but very difficult to see on the low table Food: Dinner we were informed... More 

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear luvrholsCumbria, Thanks for your comments, we have resolved your complaint directly and do hope you will stay with us in the future. Kindest regards, Dean Routledge Operations Manager More 

Northumberland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Received a mail shot for lunch, visited and had excellent lunch. Can't understand why the restaurant was quiet as the deal for a 3 course lunch at £8.95, 2 courses at £7.95 and a 1 course at £6.95 was definitely value for money. We totally enjoyed the carvery and would recommend it to everyone.

Was this review helpful? Yes 1
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Flyer699, Thank you for your comments, Having recently re-started our Sunday lunch carvery we are so pleased you enjoyed your meal with us. We do serve every Sunday 12-2pm. We are now part of the Grand rewards scheme too, collect points whilst dining with us, simply request a card a t reception and we'll register it for you and... More 

Peebles, United Kingdom
Level Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Once. Again I stayed at this hotel well I was pleasantly surprised new carpets lounge bar all smartened up ie wallpapered and painted new televisions in the bedrooms what can one say , the ease of this hotel to the airport a five minute walk to the airport what more can you ask for , the one and only problem... More 

Was this review helpful? Yes 3
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear duelas, Thanks for your feedback, we are thrilled you noticed the changes we've been making. We will certainly take your food comments on board and discuss them with our Head office to see what changes can be made We look forward to welcoming you again very soon Kind regards, Dean Routledge Operations Manager More 

London, United Kingdom
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed there for just one night as it's literally 2 minutes walk to the airport. Fantastic staff on reception, very friendly allowing me to check in early as the room was available (very nice touch after travelling for several hours and appreciated). The room was definitely fit for purpose (single man travelling so no frills required). The room whilst... More 

Was this review helpful? Yes 1
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear robw247, Thank you for your comments, we appreciate the time taken. Comments regarding your room will be passed onto the housekeeping team, apologies the room service payment was incorrect initially We do hope to welcome you again in the future Kind regards, Dean Routledge Operations Manager More 

London, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel as part of a holidays company package. Right from check in the management and reception staff showed they had no sense of humour, nor any time to chat, just gave us our key and said "the lifts there" pointing vaguely in some direction, or they said we can use the stairs. He didnt bother to explain... More 

Was this review helpful? Yes 1
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Richard W, Thank you for your feedback, I am disappointed to read your negative comments especially as I was on duty and checked in the group myself, each guest approaches the desk and are asked their name, given a key card and directions to the lift/stairs which are to my right, the tour manager was also present during check... More 

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