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Britannia Hotel Newcastle Airport

Woolsington | Ponteland, Woolsington, Newcastle upon Tyne NE13 8DJ, England
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Britannia Hotel Newcastle Airport
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Britannia Hotel Newcastle Airport
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619 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Pickering, Ontario
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Stayed for 2 nights and was disappointed with the room, carpet was stained and the radiator did not work, asked for a change of room and instead were given 2 heaters (1 of which did not work) so heating was not the best, bed was clean but not that comfortable - sorry but would not recommend this hotel and will... More 

Was this review helpful? Yes 1
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear JenRudd, We apologise you experienced issues with heating, and will endeavour to rectify the issue as quickly as possible. Every bed base and mattress throughout the hotel has been renewed in the past 12 months, our new stock is much higher quality and firm. We do hope you will stay with us again in the future Kindest regards, More 

Huddersfield, United Kingdom
1 review
4 of 5 stars Reviewed 4 days ago NEW

Was worried about staying here after reading some of the reviews I found it very friendly, clean and welcoming. The room was good, and although near to the airport, it was not noisy. Only real noise was on the last night, and that was from a screaming child in the room next door. Food is very good, and the waiting... More 

Was this review helpful? Yes
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Charlie B, Thanks for your positive feedback, we are thrilled the hotel and team met your expectations and we do hope to welcome you again in the future. Kindest regards, More 

Sunderland, United Kingdom
Top Contributor
65 reviews 65 reviews
28 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 1 week ago

we have stayed here many times and yes it is a bit dated but the price you pay and especially if you leave your car there is good value. we always have early morning flights so we have not yet had breakfast here but the evening meals and bar snacks are tasty and not to pricey . the bed was... More 

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear larksman22, Thanks for your feedback, we look forward to welcoming you again in the future Kindest regards, More 

Newcastle, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We have recently had a couple of overnight stays at the Britannia, as we had a couple of early flights the following mornings. We found the receptionists very friendly and approachable. Check-in and check-out were very efficient. Our room had everything you need for an overnight stay, even an iron and ironing board. The breakfast was good, with very lean... More 

Was this review helpful? Yes 1
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Boldon2013, Thanks for your positive feedback, we are pleased you enjoyed your stay and we look forward to welcoming you back again soon Kindest regards, More 

Uddingston, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

From the unhelpful receptionist and the barman with the inability to count not a great place to stay. The public areas were cold and poorly staffed. The rooms are extremely dated and lacking in basic facilities and if you are given room 101b refuse it immediately as it isn't big enough to swing a cat.Would not recommend this to anyone.

Was this review helpful? Yes 2
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Sharon W, Thank you for your comments, we are disappointed you found our receptionist unhelpful. we endeavour to correct any issues you may have swiftly. All our rooms have TV, tea/coffee making facilities, ensuite bathroom with complimentary toiletries. We do hope you will reconsider and stay with us again in the future. Kindest regards, More 

rasco81
Top Contributor
60 reviews 60 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from our annual £99 National holiday. Was a bit concerned when we saw the hotel. It was just an oblong box, it was then that we realised it was an airport hotel, thought staff would be used to just overnight stays for people using the airport. We were shown swiftly to our room by a very pleasant chap... More 

Was this review helpful? Yes
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear rasco81, Thanks for your comments, we are thrilled you enjoyed your time with us. we continually price check our products with other hotels around to ensure we are competitively priced in our restaurant and bar. Happy hour runs Sun-Fri 4-7pm selected products. We look forward to welcoming you again next time Kidnest regards, More 

Scottish Borders
Top Contributor
60 reviews 60 reviews
22 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have been staying at this hotel since it was reo stakis it has not changed much but the staff are excellent the rooms are nice and the restaurant has really improved overall this is a good hotel to stay at when flying from the airport which is a five minute walk across the car park .

Was this review helpful? Yes 1
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear deulas, Thanks for your positive feedback, we are pleased you have noticed improvements and we look forward to welcoming you back soon Kindest regards, More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Spent three nights here with National Holidays, nice room on the first floor was quite hot but soon put right by a member of staff,the evening meal was very good with a choice and the buffet breakfast excellent, definately use this hotel again.

Was this review helpful? Yes 1
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear keith p, Thanks for your feedback, we are pleased you enjoyed your time with us and we look forward to welcoming you again in the future Kindest Regards, More 

Manchester, England, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am not a fussy person but I expect a hotel to be clean. Our room was filthy. There was hair in the bath and a red mark/ stain on the bedding possibly blood. We ended up sleeping without the bedding. I really regret not complaining. We had a meal that was disgusting. Ordered carbonara starter which was bland and... More 

Was this review helpful? Yes 1
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Hannah R, Thanks for your comments, our bedding is delivered daily from an external laundry so all bedding is clean, our housekeeping team will reject any items which are stained or marked. We do hope that you addressed any complaints about your food to the Duty Manager so that he could ensure you left our outlets happy. Please accept... More 

Stockton-on-Tees, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Smiles, a welcome or any form of friendliness were absent from the staff on reception both at check in and check out and the bit in the middle was fairly grim also. As previous guests have noted the decor is from several decades ago and by someone who loved a pattern! Food and drink in the bar was fairly poor,... More 

Was this review helpful? Yes
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear monstersheep, Thanks for your feedback, we are disappointed that you werent happy with the hotel. Your comments will be passed onto the relevant teams and their managers. If our menus dont have something to satisfy your appetite then our chefs will endeavour to offer something which you would like. We do hope you will stay with us again Kindest... More 

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