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All 4 Woolsington hotels

Britannia Hotel Newcastle Airport

3.0 of 5 Hotel   |   Woolsington | Ponteland, Woolsington, Newcastle upon Tyne NE13 8DJ, England
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Britannia Hotel Newcastle Airport
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Ranked #4 of 4 hotels in Woolsington
  • Reviews (529)
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529 people have reviewed this hotel

Traveler rating
    51
    115
    117
    108
    138
See reviews for
93
228
32
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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English first
Stockport, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Me my husband and son stayed here for 2 nights we were meeting up with our grandma who was on a coach trip for the week, the room wasn't bad clean but somewhat dated, there were bunks bed for our son which were a bit rickety to say the least and again old fashioned. We booked for an evening meal... More

Was this review helpful? Yes 1
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear 528793chrissy45, Thanks for your feedback, we are disappointed that you werent happy with our evening dinner food offerings and some aspects of service in the restaurant. Our carvery menu changes daily and offers a choice of starters, mains and desserts. If you would like an alternative to whats on offer our Chef or Duty Manager would be happy to... More

sunderland
Contributor
18 reviews 18 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at this place the night before our flight and also used the car park whilst away. The room we had was quite dated and could have done with a better clean. It was also unbearably warm even though we had the window open fully all night. This spoilt our nights sleep (OUTSIDE TEMP WAS MILD) The food and drink... More

Was this review helpful? Yes 4
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear geepSunderland, Thank you for your feedback, we are sorry about the heat in your room, unfortuantely we dont have air conditioning in our bedrooms however our team would be happy to provide a fan upon request. We offer great value deals throughout the year, why not join our email club for updates on the best rates and packages. If... More

Bolton, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for one night as we were not going on our jollies we were visiting friends therefore we really only wanted a bed for the night., so I can't comment on the bar service or the restaurant., but what I can comment on was the room ....first impressions clean , room size no too bad but on... More

Was this review helpful? Yes 1
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Jeano57, Thank you for your comments. we are sincerely sorry that the window in you room was damaged, they are inspected regularly and where necessary repairs carried out swiftly by our designated partner. We are still in the process of replacing televisions throughout the hotel and this is being done in stages. Thank you once again for your feedback... More

Lancashire
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here on a coach trip and found the hotel good value for money. The room was clean and comfortable with toiletries in the bathroom and tea and coffee in the bedroom. The food was good and presented well, the three course dinner was delicious as was breakfast (lots to choose from - full English and continental). The staff... More

Was this review helpful? Yes 4
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Lancashire Polly, Thanks for your positive feedback, we look forward to welcoming you when ou next visit Newcastle Kindest Regards, More

perth
Contributor
17 reviews 17 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have also had a problem with this hotel re booking. We arrived, checked our car into car park, went on holiday for a week, only to find when we returned (4 a.m.) in the morning our room had been doubled booked. This meant we had to start our 6 hour drive north without any sleep. Fortunately we had not... More

Was this review helpful? Yes 3
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear felixfaescotland, We are sincerely sorry you couldnt be accommodated at the hotel, if you contact me I will personally check over your reservation and ensure this doesnt happen when you stay with us in September. Please call the hotel directly on 0191 4019988 or email me, reception will be happy to transfer your call to me. Overbooking doesnt happen... More

Swadlincote, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

stayed on weekend of 25th July 2014 I would recommend they pull it down and start again, in need of complete refurbishment, food worse than school dinners. no air conditioning, rooms stifling ,although they did supply a fan after complaining.

Was this review helpful? Yes 3
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear brian d, Thanks for your feedback, we are sorry you have the opinion that the hotel should be pulled down. Our staff do try very hard to improve rooms and our maintenance team are continually painting bedrooms and public areas. We are sorry our food offerings didnt meet your expectations. Kindest Regards, More

Travelers are raving about these Woolsington hotels

Glasgow
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Booked this hotel for one night before going on holiday from Newcastle airport was planning on chilling out in our room when we arrived...... Big mistake! Had to go out it was that bad, Rooms were disgusting! No air con in rooms........ Felt like I needed a shower after using the ones in the hotel! The whole building had an... More

Was this review helpful? Yes 2
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Cheryl1921, Thanks for your feedback, we are disappointed that you experienced issues at the hotel, our housekeeping department work very hard to ensure rooms are cleaned to a high standard. We do hope you addressed your comments with the Duty Manager whilst at the hotel to ensure you were satisfied. The hotel unfortunately doesnt have air conditioning in the... More

Sheffield
Top Contributor
67 reviews 67 reviews
24 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed here for a single Saturday night whilst up in Northumberland for a leisure break. We had spent the previous two nights 300yds away at the Novotel (see our other review). The Britannia is not 'simple' to find, you need to head for the airport carparks, then just after the Shell garage you see the 'hotel' signs on the... More

Was this review helpful? Yes 4
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Jeffandlin, Thank you for your honest feedback, our hotel is operated working to ratios as laid down by the compnay and our team will endeavour to provide good service, we appreciate that some aspects of the hotel are tired but our maintenance team do work tirelessly to keep all areas up to date. We use all guest feedback to... More

Manchester, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Yes, the hotel decor was a little 'tired', but the service was excellent, especially in the restaurant, where the staff were friendly and helpful, and the food very good. The room was clean and comfortable, although air conditioning would have helped. I had a ground floor room, so I didn't feel happy about leaving the window open at night, but... More

Was this review helpful? Yes 3
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

ValC15151, Thank you for your feedback, our windows do open fully and are fitted with safety catches/locks if required. Our team are happy to provide fans upon request. Thank you once again and we hope to welcome you back again in the future Kindest Regards, More

Newcastle, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

i stayed here a couple of weeks ago and will have been my 9th or 10th time here, always impressed, fab staff that can't do enough for you, lovely food, reasonable drinks and clean and comfy rooms, will be back in September for a linedance weekend and can't wait!!!!

Was this review helpful? Yes 2
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Jackie O, Thanks for your feedback, we are pleased the hotel and team met your expectations and we look forward to welcoming you again in September Kindest Regards, More

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Additional Information about Britannia Hotel Newcastle Airport

Address: Woolsington | Ponteland, Woolsington, Newcastle upon Tyne NE13 8DJ, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne > Woolsington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Britannia Hotel Newcastle Airport 3*
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Also Known As:
Britannia Hotel Newcastle Upon Tyne
Britannia Hotel Newcastle Airport Newcastle Upon Tyne/Woolsington

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
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Number of rooms
105

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