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All 4 Woolsington hotels

Britannia Hotel Newcastle Airport

3.0 of 5 Hotel   |   Woolsington | Ponteland, Woolsington, Newcastle upon Tyne NE13 8DJ, England
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Ranked #4 of 4 hotels in Woolsington
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532 people have reviewed this hotel

Traveler rating
    52
    115
    118
    108
    139
See reviews for
94
228
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62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I didn't stay here over night we came for the Father's Day meal in the restaurant and it's was delicious!! Very happy with it, staff were very friendly and accommodating, made us feel very at home and even chatted with my young kids. Will definitely return here

Was this review helpful? Yes 1
Beverley, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

We stayed for one night in this hotel as part of a stay and fly package. We had a meal booked, but as we were running late, I phoned ahead to the hotel to ask whether there was any chance we could have some food saved for our arrival. The receptionist said this could be done, so far so good!!... More

Was this review helpful? Yes
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Dawny2609, Thank you for taking the time to feedback, we are very sorry the drawers in your room were not emptied and cleaned correctly. We are in the process of re-training within the housekeeping department and your comments have been used in this process. Should problems arise our duty management team are on hand to deal with them likewise... More

Doncaster, United Kingdom
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Stayed here as part of a five day tour of the North/Holy Island with TRAVEL STYLE - big mistake, can not cope with coach trips emasse,three there at the same time, bun fight at each meal especially breakfast ,banned from sitter where we wished and definitely not table with white table clothes!!!- poor service ( training issues) bland food,over cooked,fatty,little... More

Was this review helpful? Yes
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Hisworship, Thanks for your feedback, we do cater for coach parties and aim to stagger the dinings times to eliminate problems. As groups tend to meet others on the trip we do aim to keep seating the same. We are in the process of updating tv's, this is being done in stages Thank you once again for your comments.... More

Travelers are raving about these Woolsington hotels

Stockport, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Me my husband and son stayed here for 2 nights we were meeting up with our grandma who was on a coach trip for the week, the room wasn't bad clean but somewhat dated, there were bunks bed for our son which were a bit rickety to say the least and again old fashioned. We booked for an evening meal... More

Was this review helpful? Yes 1
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear 528793chrissy45, Thanks for your feedback, we are disappointed that you werent happy with our evening dinner food offerings and some aspects of service in the restaurant. Our carvery menu changes daily and offers a choice of starters, mains and desserts. If you would like an alternative to whats on offer our Chef or Duty Manager would be happy to... More

sunderland
Contributor
18 reviews 18 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at this place the night before our flight and also used the car park whilst away. The room we had was quite dated and could have done with a better clean. It was also unbearably warm even though we had the window open fully all night. This spoilt our nights sleep (OUTSIDE TEMP WAS MILD) The food and drink... More

Was this review helpful? Yes 4
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear geepSunderland, Thank you for your feedback, we are sorry about the heat in your room, unfortuantely we dont have air conditioning in our bedrooms however our team would be happy to provide a fan upon request. We offer great value deals throughout the year, why not join our email club for updates on the best rates and packages. If... More

Bolton, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel for one night as we were not going on our jollies we were visiting friends therefore we really only wanted a bed for the night., so I can't comment on the bar service or the restaurant., but what I can comment on was the room ....first impressions clean , room size no too bad but on... More

Was this review helpful? Yes 1
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Jeano57, Thank you for your comments. we are sincerely sorry that the window in you room was damaged, they are inspected regularly and where necessary repairs carried out swiftly by our designated partner. We are still in the process of replacing televisions throughout the hotel and this is being done in stages. Thank you once again for your feedback... More

Lancashire
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here on a coach trip and found the hotel good value for money. The room was clean and comfortable with toiletries in the bathroom and tea and coffee in the bedroom. The food was good and presented well, the three course dinner was delicious as was breakfast (lots to choose from - full English and continental). The staff... More

Was this review helpful? Yes 4
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Lancashire Polly, Thanks for your positive feedback, we look forward to welcoming you when ou next visit Newcastle Kindest Regards, More

perth
Contributor
17 reviews 17 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We have also had a problem with this hotel re booking. We arrived, checked our car into car park, went on holiday for a week, only to find when we returned (4 a.m.) in the morning our room had been doubled booked. This meant we had to start our 6 hour drive north without any sleep. Fortunately we had not... More

Was this review helpful? Yes 3
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear felixfaescotland, We are sincerely sorry you couldnt be accommodated at the hotel, if you contact me I will personally check over your reservation and ensure this doesnt happen when you stay with us in September. Please call the hotel directly on 0191 4019988 or email me, reception will be happy to transfer your call to me. Overbooking doesnt happen... More

Swadlincote, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 28, 2014

stayed on weekend of 25th July 2014 I would recommend they pull it down and start again, in need of complete refurbishment, food worse than school dinners. no air conditioning, rooms stifling ,although they did supply a fan after complaining.

Was this review helpful? Yes 3
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear brian d, Thanks for your feedback, we are sorry you have the opinion that the hotel should be pulled down. Our staff do try very hard to improve rooms and our maintenance team are continually painting bedrooms and public areas. We are sorry our food offerings didnt meet your expectations. Kindest Regards, More

Glasgow
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 25, 2014 via mobile

Booked this hotel for one night before going on holiday from Newcastle airport was planning on chilling out in our room when we arrived...... Big mistake! Had to go out it was that bad, Rooms were disgusting! No air con in rooms........ Felt like I needed a shower after using the ones in the hotel! The whole building had an... More

Was this review helpful? Yes 3
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Cheryl1921, Thanks for your feedback, we are disappointed that you experienced issues at the hotel, our housekeeping department work very hard to ensure rooms are cleaned to a high standard. We do hope you addressed your comments with the Duty Manager whilst at the hotel to ensure you were satisfied. The hotel unfortunately doesnt have air conditioning in the... More

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Additional Information about Britannia Hotel Newcastle Airport

Address: Woolsington | Ponteland, Woolsington, Newcastle upon Tyne NE13 8DJ, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne > Woolsington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Britannia Hotel Newcastle Airport 3*
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Also Known As:
Britannia Hotel Newcastle Upon Tyne
Britannia Hotel Newcastle Airport Newcastle Upon Tyne/Woolsington

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
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105

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