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Britannia Hotel Newcastle Airport

Woolsington | Ponteland, Woolsington, Newcastle upon Tyne NE13 8DJ, England
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Britannia Hotel Newcastle Airport
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Ranked #4 of 4 Hotels in Woolsington
A recent review
3 of 5 stars reviewed yesterday
bighat83 Armadale
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666 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Armadale
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed at this hotel for one night only before flying out from Newcastle airport early the following day. Reception at the hotel was efficient and informative. After settling in, our first impression was that the premises were very 'TIRED' looking and in need of some refurbishment. Room furniture looked as if it had come out of the 1930s but other... More 

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Newcastle upon tyne
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

This was our 10 th year doing our event at this location Food fantastic Rooms nearly all returbished (clean well decorated Staff could not possibly have done a better job big big thank you to all staff at the Britannia Pauline baycroft

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Sunderland, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Once again another great weekend at this hotel, we go every year for linedance weekend and the staff are great. Meals ok rooms are a little tired but, we don't spend much time in them ( to busy dancing ). Bathrooms clean, my bed was comfortable, wifi on 2 nd floor a little slow but I did get it.

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear neonsmp, Thanks for your feedback, a great weekend had by all. Apologies about the slow WIFI, we were informed late Sunday afternoon that our service provider was experiencing fault issues across the North east, I'm pleased to report these have now been resolved and the signal appears to be back to full strength. See you again in September! Kindest... More 

Newcastle, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I attend a line-dance week-end twice a year here and I have to say I just love visiting here, the staff, food and newly decorated rooms are brilliant. Dean the manager just can't do enough to make sure every one is happy.

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Jackie O, Thanks for your positive feedback, we honestly do enjoy seeing the line dance group throughout the year. We are so pleased you noticed the redecorated rooms. See you all in September! Kindest regards, Dean Routledge Operations Manager More 

Merstham, United Kingdom
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Let's start with the positives. The hotel is only about a 5 minute walk from the airport, the food in the restaurant was alright and it was the cheapest hotel within walking distance of airport by quite a considerable amount. The negatives, the beds are not comfortable, the rooms are very tired looking, the TV was difficult to get working... More 

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Lisa W, Thanks for your feedback, we are disappointed that you werent happy with your stay. we do hope you will visit us again in the future. Kindest regards, Dean Routledge Operations Manager More 

Travelers are raving about these Woolsington hotels

Scotland
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Having read many disappointing reviews,we arrived at the hotel with low expectations. I would have to say we were pleasantly surprised and suggest this hotel is a good choice for those people looking for a reasonable hotel providing airport parking at a good price. We stayed for one night three days ago and found our room to be perfectly adequate.... More 

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Andy3004, Thanks for your positive feedback, we are so pleased the hotel exceeded your initial expectations. You make a good point for those with children, reception will be happy to book a taxi to the airport and the charge is £3. In recent years the roads within the airport complex have been fitted with railings for safety, those not... More 

Fife, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Staff were really helpful especially recption staff. My wife who diabetic asked for bananas. No bananas in kitchen member of staff gave up her own bananas . Food was good and drinks were reasonably priced

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Paddy6022, Thanks for your feedback, we are pleased you enjoyed your time with us. I will pass on your comments to Alex at Reception. We look forward to welcoming you again in the future Kindest regards Dean Routledge Operations Manager More 

Carlisle, United Kingdom
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Can say I don't think I would stay again the good points it close to the airport lucky for use we went into ponteland for something to eat good job as the restaurant was closed due to a party but it looked shut to use the bedroom was ok we went down to the bar poor selection of bottle beers... More 

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear GILLGREENALL, Thank you for your comments, we are sorry you couldnt access the restaurant, this will be investigated with the f&b team and your comments regarding the barmans customer service skills too. Our bar has a selection of bottled & draft beers, we also offer a happy hour 4-7pm Sunday-Friday too. We do hope you will reconsider staying with... More 

England
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here the night before we flew from Newcastle Airport, and again the night we came home. Rooms are fairly basic and the two rooms we had needed a bit of TLC, but it does the job. The staff couldn't be more helpful, especially on reception, and the breakfast is very good. Not the smartest or most modern hotel... More 

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear figment2709, Thanks for your positive feedback, we are pleased the hotel and team met your expectations and we look forward to welcoming you again in the future Kindest regards, Dean Routledge Operations Manager More 

2 reviews
2 of 5 stars Reviewed 1 week ago

We booked in here for 1 night as we had an early morning flight and what a mistake! No air conditioning or fan in room. Temperature was a stifling 28 degrees all night totally airless even though upon request we were provided with a noisy electric fan. The hair dryer and telephone were both thick with dust and obviously hadn't... More 

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Paul J, Thanks for your feedback, unfortunately our rooms do not have air conditioning and we can upon request provide a fan, which as you stated was given. We have listened to guest feedback and water pipes in bedrooms have been lagged and boxed in, this in itself has made alot of difference however. There are no plans to... More 

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