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All 4 Woolsington hotels

Britannia Hotel Newcastle Airport

3.0 of 5 Hotel   |   Woolsington | Ponteland, Woolsington, Newcastle upon Tyne NE13 8DJ, England
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Britannia Hotel Newcastle Airport
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Ranked #4 of 4 Hotels in Woolsington
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597 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Edinburgh, United Kingdom
Top Contributor
85 reviews 85 reviews
12 hotel reviews
164 helpful votes 164 helpful votes
3 of 5 stars Reviewed yesterday NEW

We traveled from Edinburgh for an overnight stay that included on site parking as we flew off. The parking is very convenient as it is only a 300 yard walk to the airport the following morning. I have scored this as average, which is no relegation on the staff as they were lovely, but the hotel sadly needs a makeover.

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Wiltshire, United Kingdom
1 review
3 of 5 stars Reviewed 4 days ago NEW

My partner and myself stayed at this hotel for a Christmas Superbreak in 2014. Everything was great till the Christmas Day Supper Buffet.We had the leftovers from the previous coach stayers.They menu was very limited,and it was not a buffet as a member of staff was serving you like children just two drumsticks. No salad,No tablecloth,no crackers,not anything.We stayed in... More 

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Bedale, United Kingdom
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

After reading some of the reviews I was a little apprehensive. Having now stayed for one night I do wonder if some of the reviewers were actually at the right hotel. Yes, it was a little tired but it was clean and characterful. I wasn't there to examine the odd rusty screw or a chip in the paintwork. The reception... More 

Was this review helpful? Yes 1
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear notpastityet, Thank for your comments, we apologise that your room smelled of smoke. We do still have smoking bedrooms (only 6 ) however the others are all none smoking. We do hope you will visit us again in the future. Kindest regards, More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

To start with the positives, this hotel is ideal for a night's stay before catching an early plane. They do a very good deal to stay overnight and park your car for a week or a fortnight and the location is excellent being less than 5 minutes easy trolley-push from the terminal building. The room we had was big enough... More 

Was this review helpful? Yes 1
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear rewallis, Thanks for your comments, checks are in place to avoid booking errors however errors do occur from time to time and the team are training sufficiently to handle minor issues, we also have a support team based in our call centre available for assistance 24 hours a day. Corrective customer service training will be carried out with the... More 

Scarborough, United Kingdom
Top Contributor
70 reviews 70 reviews
20 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location and 4 minute walk from the airport terminal. I may have overlooked that, it could be nearer to 210 seconds but that depends on leg length, stride width, size of luggage, how hungary you are, whether you're late or if your a pack horse carrying everybody elses luggage, including Aunt Mary's sisters husbands daughters daughter called FiFi Bluebell... More 

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Vamosamigo, Thanks for your honest opinion, we look forward to welcoming you again in the future Kidnest regards, More 

Buxton
Contributor
18 reviews 18 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked with National Holidays, New Year break. Okay, the architecture leaves a bit to be desired, but don't judge this book by it's cover. Room clean and comfortable , we were on the ground floor, but wasn't insecure. The secondary double glazed window did lock. Staff very friendly and welcoming, food excellent and the New Year Gala dinner very nice.... More 

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear agedequestrian, Thanks for your feedback, we are thrilled you enjoyed your time with us. Our New year's eve band were completely live therefore its to be expected that they will be louder however for the 2nd half of their set the volume was reduced, each year when we begin our planning for the festive period guest comments are used... More 

oldham uk
Top Contributor
76 reviews 76 reviews
30 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A modern Hotel of little tired all round. Very dated bedroom with poor furniture and small bed but clean and warm. The food was ok nothing special. Overall I would stay again because of the price It was good value. Most of the guests were on coach trips or using the airport.

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NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear petbri, Thanks for your feedback, we look forward to welcoming you again in the future regards, More 

Bedale
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The hotel was reasonable for a brief stop over before an early flight.The biggest mistake was going for a meal in the dining room.The fish and chips were burnt and inedible and I called the young lady waitress over to return them to the kitchen for a replacement.She returned a while later with more inedible burnt offering . I could... More 

Was this review helpful? Yes 2
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear SamcatBedale, Thanks for your feedback, we are very sorry you experienced issues within our restaurant. Our Food & Beverage manager/Head Chef will be informed of your comments and corrective training given. We do aim to ensure that if problems occur they are rectified as quickly as possible so you leave satisfied, please accept our apologies and we do hope... More 

West Yorks
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed as a party of 7 with National Holidays Sunday 28th-Mon 29th Dec 2014. Staff very nice, volunteered to put tables together for us both evening n Meal & breakfast. Food very nice served by very friendly and polite chef, waitresses etc. reception staff also very friendly & welcoming. We were pleasantly surprised after reading some of the negative... More 

Was this review helpful? Yes 1
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear Elizabeth1WestYorks, Thanks for your comments, we are pleased you and the rest of your party enjoyed your time with us, we look forward to welcoming you in the future Kindest regards, More 

xx
Top Contributor
52 reviews 52 reviews
28 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Britannia is exceptionally well situated for Newcastle Airport, being about 2 mins walk from the main terminal. With a huge car park it makes this a great place to stay overnight for travellers, but also for the likes of myself visiting family in the local area. First impressions, it has to be said, were not great. The hotel isn't... More 

Was this review helpful? Yes
NewcManager716, Manager at Britannia Hotel Newcastle Airport, responded to this review

Dear MichaelDonkinxx, Thanks for your feedback, due to our location we are restricted to signage we are allowed to display, a couple of years back our application was rejected for additional signage. We will address the comments made regarding the door & grouting in you room and thank you for identifying these. We do hope to welcome you again in... More 

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Additional Information about Britannia Hotel Newcastle Airport

Address: Woolsington | Ponteland, Woolsington, Newcastle upon Tyne NE13 8DJ, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne > Woolsington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Britannia Hotel Newcastle Airport 3*
Number of rooms: 105
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Also Known As:
Britannia Hotel Newcastle Upon Tyne
Britannia Hotel Newcastle Airport Newcastle Upon Tyne/Woolsington

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