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Thatched Cottage

63-65 Charlton Road, Shepton Mallet BA4 5QF, England
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Thatched Cottage
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Thatched Cottage
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155 reviews from our community

Traveler rating
    77
    45
    15
    8
    10
See reviews for
33
66
5
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
  • All months
    (155)
  • Mar-May only
    (43)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (38)
  • Dec-Feb only
    (34)
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Bath
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

It's not often we receive fantastic service in the UK but the staff here when booking in and at breakfast were lovely and extremely helpful. The room was wonderful with a huge ensuite and tastefully decorated with attention to detail. Due to working in the area I didn't get back until vey late, so shall definitely be coming back to... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

I visited the Thatched Cottage for first time with my partner, who stayed there previously about five years ago. He says the place has changed for the better. As a guest for first time, I must say my stay was very pleasant. The staff extremely friendly and helpful, the food was good and rooms clean and tidy. The young man... More 

Was this review helpful? Yes 1
Hatfield, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Could not fault the Thatched Cottage. Assumed that as it was a chain hotel (Greene King Group) it would suffer from the sameness / blandness that's usually associated with these establishments - I was so wrong. Room was large, airy and very well fitted although the shower was terrifying !! Food was excellent and at a reasonable price, breakfast was... More 

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Lancashire, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 19, 2015

stayed for two nights lovely staff and owners room lovely and clean food good plenty of choice made to feel welcome from day one would definatly stay there again thanks very much to chris and claire and staff

Was this review helpful? Yes 1
Godalming, United Kingdom
1 review
5 of 5 stars Reviewed March 22, 2015

Decided to stay at this Inn when visiting the Royal Bath Shooting and Game Fair. Had a great welcome from the host and immediately offered a delicious coffee. Our room was very comfortable, with a huge bathroom and comfy bed Booked a table in the restaurant (early reservation) advised, drinks in the bar by the warming open fire. Dinner and... More 

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Wells, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 22, 2015

just turned up at 12.40 looking for a Sunday lunch. Did not book in advance, but was offered a table in the bar area. Very polite and helpful staff. Best value Sunday roast we have had in a long time. Beautiful pot roasted lamb, roast potatoes, giant Yorkshire pudding and 7 (SEVEN) vegetables!!. Excellent value - we will be back!!

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Guildford, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed March 8, 2015

We stayed for two nights and had a lovely stay. The owners were really nice and helpful. The room we stayed in was lovely. We read all the reviews on here before we booked and came to the conclusion that it seemed like a nice place to try. What you have to remember is its an Inn, a public house,... More 

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 23, 2015

Ok we didn't book and it was busy on Saturday when we went but we waited at the bar for at least 10 minutes, 4 members of staff were walking past us not one of them even said anything to us, not even be with you in a second, or have a seat and wait, so we just walked out!... More 

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Gloucester, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

Lovely hotel, great room, very clean, a lovely ambiance. Staff were very friendly, helpful and efficient. Evening meal and full English breakfast were great, plenty of choice. If you want to stay in this area I would fully recommend this hotel. It was lovely.

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Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 6, 2015

The service I have received from Thatched Cottage is appalling. I paid in full £89 pounds on my credit card to book a room in October for my friends wedding in July. I booked six months in advance and paid upfront. No e-mail confirmation arrived. I had to chase the cottage a week later and was informed that even though... More 

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