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All 3 Shepton Mallet hotels

Bannatyne's Charlton House Spa Hotel

4.0 of 5 Hotel   |   Shepton Mallet, Shepton Mallet BA4 4PR, England
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Bannatyne's Charlton House Spa Hotel
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Ranked #1 of 3 Hotels in Shepton Mallet
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed November 2, 2014
Karen G Milborne Port, England, United Kingdom
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524 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Bannatyne's Charlton House Spa Hotel
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Milborne Port, England, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 2, 2014

This was a great birthday present with my daughter and two friends,. The staff were very pleasant , the actual house has been decorated beautifully . We were there for the day and I liked how our choice from the menu was cooked fresh for when we required our lunch. The pool area is fairly small but loved the way... More 

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1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 1, 2014 via mobile

Being 7 months pregant , my partner and I were so looking forward to our stay. My partner had paid a lot of money for this stay so we were expecting great things. The spa was beautiful and service was exceptional! However ... Our room chatelain had stains on the carpet ; live ladybirds crawling on the ceiling and bedding... More 

Was this review helpful? Yes 5
wales
1 review
5 of 5 stars Reviewed October 31, 2014

Myself and my daughter stayed at Charlton House recently and had the most wonderfully relaxing time. Our twin room was so lovely, number 18, the old coach house. It was so peaceful and charming, we didn't want to leave ! The highlight of our stay was being in the outside part of the hydrotherapy pool at around 5.30....it was dark... More 

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Kent, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 27, 2014

We chose the 'heavenly bliss' package to celebrate our 5 year anniversary. The massage was great and the rest of the spa was amazing. All of the staff were extremely helpful and accommodating. After time in the spa we were shown to our incredible room. We chose to upgrade to a deluxe room and it was absolutely amazing! The food... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear nicolejilowe, Thank you so much for awarding us five stars. I was delighted to see that you had such an "amazing" stay as customer satisfaction is very important to us. We look forward to welcoming you back to Charlton House, Kind regards, Sakis Dinas. More 

Chippenham, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 26, 2014

Excellent spa facilities, lovely setting. We had a superior room with a mezzanine bathroom - it was gorgeous! The hydro pool was just outside back doors from our room (we had our own miniature garden area). We had the one night spa package including a treatment + dinner, bed & breakfast. Really lovely break from it all. Recommended.

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Ursula G, Thank you for taking the time to post a review and for awarding us five stars. I was very pleased to see that you enjoyed your stay with us . I sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas. More 

Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 26, 2014

We have just returned from an amazing Spa Break at Charlton House Hotel. Such a welcome on arrival and the receptionist showed us to our delightful room - Tudor Animals. On route she took us to the spa and said it was available to us throughout our stay. The Spa is wonderful with the hydrotherapy pool with various water jets,... More 

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Scarlyon, Thank you for awarding us five stars. I was so pleased to see that you had such a wonderful stay. Customer satisfaction is very important to us ,I will pass your feedback on to the team. I sincerely hope that you will come and visit us again soon , Kind regards, Sakis Dinas More 

somerset
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 25, 2014

Having written a positive review re wheelchair access when we returned in August we discovered the internal access to the dining room was no longer wheelchair accessible. We had to go outside & it started to rain, not ideal when wearing robes. The waitress was really helpful but obviously had not put the ramp in before. I did email my... More 

Was this review helpful? Yes
Plymouth, United Kingdom
Top Contributor
57 reviews 57 reviews
14 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed October 23, 2014

Stayed for my cousins 40th birthday. Every thing was perfect. Staff were friendly and helpful. Food was delicious. Spa facilities were great, we enjoyed the outside tub. Thank you all a really lovely experience.

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Vicki 11111, Thank you for taking the time to post a review. I am glad that your cousin enjoyed her 40th birthday celebration with us. I was delighted that you awarded us five stars and I hope that you will come and visit us again soon , Kind Regards, Sakis Dinas More 

Cardiff, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 21, 2014

We stayed at this hotel for one night in September 2014 to celebrate our 20th wedding anniversary. We had bed breakfast and an evening meal package which was not cheap but was worth every penny as although we were only there 24 hours it felt like we were away much longer. There is a lovely relaxed ambience within the hotel.The... More 

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Mullano, Thank you for choosing Charlton House to celebrate your anniversary. I was very pleased to see that you had a wonderful stay with us. I hope that you will come and visit us again soon, Kind Regards, Sakis Dinas More 

Halifax, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 19, 2014 via mobile

Was a little disappointed the pool wasn't bigger ... However the jacuzzi bits, the outside pool and the hot tub with the gorgeous sauna/ steam room and shower area well worth it and the food was fabulous, the showers were split into hot ( very hot) and cold ... Impressed you could choose " tropical rain " as a shower... More 

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear 65degree-angle, Thank you for awarding us five stars. I was pleased to see that you enjoyed the spa ,a lot of our guests enjoy The intimate yet quirky feel it has. I am delighted that you plan to return,we look forward to welcoming you back To Charlton House, Kind regards, Sakis Dinas More 

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Additional Information about Bannatyne's Charlton House Spa Hotel

Address: Shepton Mallet, Shepton Mallet BA4 4PR, England
Location: United Kingdom > England > Somerset > Shepton Mallet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bannatyne's Charlton House Spa Hotel 4*
Number of rooms: 26
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset

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