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All 3 Shepton Mallet hotels

Bannatyne's Charlton House Spa Hotel

4.0 of 5 Hotel   |   Shepton Mallet BA4 4PR, England
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83%
Ranked #1 of 3 hotels in Shepton Mallet
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
biffakins Lincoln
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  • Reviews (476)
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476 people have reviewed this hotel

Traveler rating
    263
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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English first
Lincoln
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed in late Aug and were not disappointed. The rooms were lovely, the service first class, nothing was too much trouble for the staff, and the Spa, well I can only thank Amy and Casey for making my treatments so relaxing. The meal in the hotel the first evening was fantastic and the service first class.... More

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear biffakins, Thank you for awarding us five stars. I was delighted to see that you had such a wonderful stay with us and I have passed your comments on to the Spa girls. I sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas More

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

We came here for my birthday and i'm sorry to say it was very disappointing. The spa was small but nicely decorated but once you looked beyond that it was quiet dirty and the staff were not very friendly at all. I don't think they cracked a smile all day. One of the showers was broken, the side of the... More

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Me and my boyfriend, we stayed only for two days and it was great experience! The room was huge and with a small garden at the back. Staff were very helpful and polite. Facilities are great! We had a dinner at restaurant, which was good but too much attention from waitress. I would suggest this place to everyone who wants... More

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear SelbiH, Thank you for awarding us five stars. Customer satisfaction is very important to us and I was very pleased to see that you had a great experience. I sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas More

Poole, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

On arrival we met the lady we booked through (helena) who was very helpful and showed us where everything was.To be fair though, all staff were helpful and polite throughout. When we saw our room (27) we couldn't stop smiling, it was just what we wanted and more (be sure to expect more peopleto be booking that room as many... More

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surrey
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The charming Charlton House Hotel oozed history from the time we pulled up the drive.. we had pre booked a long weekend stay in one of the stunning superior rooms, Orchard View, with its own balcony, roll top bath and amazingly carved four poster.. We were fortunate to be blessed with super weather so took advantage of the well kept... More

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United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked a spa package as a birthday present and we were not disappointed. The hotel, spa and grounds are beautiful, with a very peaceful ambience. The Moroccan themed spa was luxurious with a hydrotherapy pool, outdoor hot tub, Laconium, steam room, sauna and Ice fountain. The customer service, in all areas, lunch, dinner and breakfast were excellent. I would... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here for 2 nights after our wedding. We booked it via a package website so weren't 100% sure what to expect after having mixed results in the past, but we were completely amazed. The room was gorgeous, as stunningly decorated as the rest of the hotel. We had dinner as part of the package and were surprised at... More

Was this review helpful? Yes 1
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

DearBeccaH_30 Firstly congratulations on you marriage , we were so glad to be part of your celebrations. I was delighted to see that we exceeded your expectations. Thank you so much for awarding us five stars, I do hope that you will come and visit us again soon, Kind regards, Sakis General Manager. More

Bournemouth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having read some of the not so favourable reviews on Trip Advisor, we were a bit worried about our stay, well let me say we had a wonderfully relaxing stay here. On arrival we were greeted with charming reception staff who swiftly checked us in and showed us around, there is a lovely relaxed vibe about the hotel and nothing... More

Was this review helpful? Yes 2
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Annak, Thank you so much for awarding us five stars. I have passed your comments back to the chef and spa departments customer satisfaction is very important to us and we were delighted that you enjoyed every aspect of your stay. Thank you for pointing out that Trip Advisor is just an opinion,thankfully we manage to please the majority... More

Swindon, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pros: - friendly staff that will do anything for you - waiters that are very attentive - garden lodge is huge! - spa feels very luxurious - spa staff properly trained and offered good advice - good dinner - excellent choice for breakfast - high quality ingredients - everywhere was clean Cons - - spa robes only come in a... More

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Jessica6311, Thank you for your feedback.Customer service is paramount to us and I was delighted to see that you enjoyed your stay with us. I am sorry that you were not offered a large robe , we do have some in the spa but we tend to use the medium as standard and give out large on request, I... More

Truro, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were torn by this hotel - so much potential, and the communal areas are nice, however the style is a mixture of shabby chic/antique however trying to be upper class. It was definitely shabby, but not chic. The setting and the grounds were lovely but let down by the room. In addition, we had dinner on the Saturday night,... More

Was this review helpful? Yes 1
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear S matthews1983, Thank you for taking the time to post a review. I am sorry that your stay did not meet your expectations. Each one of our rooms is individually decorated and there is usually something to suit everyone.Had we known you were not happy with your room we would have tried to find something more suitable for you.... More

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Additional Information about Bannatyne's Charlton House Spa Hotel

Address: Shepton Mallet BA4 4PR, England
Location: United Kingdom > England > Somerset > Shepton Mallet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bannatyne's Charlton House Spa Hotel 4*
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
26

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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