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Bannatyne's Charlton House Spa Hotel

Certificate of Excellence
Shepton Mallet, Shepton Mallet BA4 4PR, England
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Bannatyne's Charlton House Spa Hotel
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646 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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  • Italian first
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Warrington, United Kingdom
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We've stayed here twice and both times have enjoyed this as our favourite ever hotel! We were able to check in early when we arrived and were given an executive spa suite which is infrequently used. We adored the room! The room was spacious with large bed, sofa, table and patio doors to a private area. There was a free... More 

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Bristol
Level Contributor
74 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Having visited once before just for the day we couldn't wait to go again & stay overnight. 5 of us 'girls' on a spa break. Beautiful rooms, lovely spa, superb facial & massage & best of all the staff are first class. Everyone went out of their way to make it special. Thank you.

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear JanSGlos, Thank you for awarding us five stars. Customer satisfaction is very important to us ,the team were delighted with your feedback. I sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas. More 

Plymouth, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel and spa is a little piece of heaven, from the stunning country house exterior to the excellent food - every detail has been carefully thought out. My friend and I came here on a spa trip and overnight stay for my 40th and it was perfect. Our room was lovely (I only wish I knew about the fan... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Vaugany, Thank you for awarding us five stars. I was delighted that you enyoyed your stay with us.The team were very pleased with your feedback.I sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas. More 

London, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I went here for the night with my best friend and had the most gorgeous time. The hotel and grounds are lovely and inspire rest and relaxation. We treated ourselves to a luxury twin with a private terrace which was worth every penny. However, we got off to a bit of a bad start when the twin we'd booked turned... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Liane G, Thank you for awarding us five stars. I was so glad to see that you had such a wonderful stay with us .The staff were delighted with you suggestion of double salary ,not sure I can get that authorised !! I was delighted that you are planning to revisit with your partners, we look forward to welcoming... More 

Bristol
Level Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I would like to send a big thank you to the hotel. I cannot fault it. It was my cousins special birthday and 5 of us booked the Grand Suite as it had two bedrooms.Wow what an amazing suite. We were really lucky to have lovely weather so made use of the lovely grounds and sunbeds by the pool. Felt... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear EricBristol, Thank you for awarding us five stars. Customer service is very important to us at Charlton House ,the team were delighted with your feedback.I do hope you will come and visit us again soon, Kind Regards, Sakis Dinas More 

Horsham, UK
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent two nights at this hotel and found it a good base for visiting Glastonbury and Wells. We liked the peaceful country house atmosphere and our bedroom and en suite were both good-sized rooms with a lovely view over the garden. The restaurant was located in a large Conservatory also overlooking the garden and the food was delicious, although... More 

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Devon, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This place was absolutely beautiful. I wasn’t expecting much but the room was amazing, the food in the restaurant was lovely and the grounds were quiet and relaxing. I would 100% recommend this to anyone!

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Bristol, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very nice sized rooms with beautiful decor and great facilities and use if spa included with price of stay. Friendly, polite staff and a great selection of breakfast options, Eggs Benedict and America pancakes were dry good! The whole hotel is decorated and kept to a very high standard. Would highly recommended and set in a lovely location with lots... More 

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Middlesbrough, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

loved this hotel we had two nights bed and breakfast the breakfast is made individually for you it is not a buffet every thing was cooked to perfection hotel room bed was so comfy did not want to get out of it lovely and quiet full use of spa facilities could imagine if there is a lot of people in... More 

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Bristol
2 reviews
2 of 5 stars Reviewed 1 week ago

Stayed at the hotel for an overnight break as a Birthday treat and although we were given a room made up as a double when I had requested a twin it all started ok, the room was quickly changed around so this wasn't a big issue. The spa was pleasant although I can imagine if busy it may feel over... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear GeordieBristol I was so very sorry to learn that you found your car damaged in our car park. Vehicles in our car park are left there entirely at the owner’s risk and this is a policy which is virtually standard throughout the country. I do, however, understand it was very upsetting for you and I am truly sorry that... More 

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