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Bannatyne's Charlton House Spa Hotel

Certificate of Excellence
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Shepton Mallet, Shepton Mallet BA4 4PR, England
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1 room 1 adult
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715 Reviews from our TripAdvisor Community

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Bodmin, United Kingdom
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A lovely quaint, quirky and welcoming hotel. No two rooms are the same but all decorated to a high standard. Complementary water and biscuits in room with tea and coffee facilities. Lots of car park space. Plenty of room to relax and enjoy the stay. Spa on site. Bar open late and set in a comfortable lounge type style with... More 

Helpful?
Thank Sara B
Dorking, United Kingdom
Level Contributor
433 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed for almost a week for a bit of r&r. Stayed in Duncan's Den which we really enjoyed. The gym was excellent and the spa was very relaxing. Very friendly staff and a good location. Decent breakfast and comfortable lounge. Did not eat in the restaurant as it looked a bit fancy and high priced, but we did enjoy a... More 

Helpful?
Thank bgtravellers
Bournemouth, United Kingdom
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We recently stayed here for a 1 night spa break as part of a package on lastminute.com. it included a choice of 4 treatments. I opted for the bamboo back massage which was great and my partner had the coconut wrap. We also got a 2 course dinner included and breakfast. The hotel is a very small exit off the... More 

Helpful?
Thank bolt1988
BannatyneCH, Guest Relations Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear bolt1988, Thank you for awarding us five stars. I was delighted to see that you enjoyed your stay with us. Customer satisfaction is really important to us, I was very pleased with your feedback. I sincerely hope that you will come and visit us again soon, Kind Regards, Dominee Worman. More 

Shaftesbury, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Just home following a truly wonderful twilight spa evening, enjoyed with some of my favourite friends. I've visited the spa lots over the years and always love the beautiful décor, relaxed ambience and the intricate layout of the facilities. The new ladies changing room is superb, with plenty of space, magic key code lockers and powerful rainforest showers. However, the... More 

Helpful?
Thank drinksnetwork
London, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel is another level of perfect. I haven't got a bad word to say about it. It's beautiful, the rooms are amazing, the spa is pristine, the grounds are idyllic, it's quiet and peaceful, the staff are so friendly and professional, it's just perfect! My husband and I booked a last minute 2 night break here after a different... More 

Helpful?
Thank Nikki H
BannatyneCH, Guest Relations Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Nikki H, Thank you for awarding us five stars. I am so glad that you enjoyed your stay with us.I have passed your comments on to the team, we are always delighted with such positive feedback, I sincerely hope that you will come and visit us again soon, Kind Regards, Dominee Worman. More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I received a romantic spa weekend as a surprise birthday present from my other half last year. I had never been to a spa so I was a bit apprehensive. Upon arrival we were upgraded to the honeymoon suite as a kind gesture from the staff. The room exceeded all my expectations, simply breath taking. We were right above the... More 

Helpful?
Thank Tjb-93
Chepstow, United Kingdom
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Staff couldn't have been more helpful, hotel in general and pool area in particular are immaculate. We stayed in Duncan's den which was great, room was very modern and spacious. Breakfast was tasty and Crystal our waitress was lovely. Thank you!

Helpful?
Thank JJ071010
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My friend and I visited for a night and had a fantastic time. It was our first spa break but we will most definitely be back. Friendly staff, great food, beautiful place and top notch facilities. We were also upgraded to a room with direct access to the outdoor jacuzzi which was a lovely surprise. 10/10!

Helpful?
Thank BeeAlice4
Swindon, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband booked a romantic weekend away to this gorgeous hotel. The setting is beautiful, not at all like your standard chain hotels, which is perfect for a cosy, romantic time away. All of the staff we encountered were extremely professional and friendly. We stayed in the grand suite which was absolutely divine. The room had beautiful views overlooking the... More 

Helpful?
Thank nyco2014
London, United Kingdom
Level Contributor
67 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A lovely boutique country hotel. Amazing Spa, with swim in/swim out outdoor/indoor pool, and big hot tub outside, great massages and a new gym. Friendly staff and some very cool rooms like the Garden Lodge and Duncan Den! Great value for money and over delivered on expectations.

Helpful?
Thank JonnyDodge
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