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All 3 Shepton Mallet hotels

Bannatyne's Charlton House Spa Hotel

4.0 of 5 Hotel   |   Shepton Mallet BA4 4PR, England
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Bannatyne's Charlton House Spa Hotel
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84%
Certificate of Excellence 2013
A recent review
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428 people have reviewed this hotel

Traveler rating
    237
    123
    48
    15
    5
See reviews for
43
240
11
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Manchester, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

My boyfriend and I were on a "Babymoon" tour, and this was the hotel which we were most unsure of what to expect. We were so pleased with what we found here. We received a warm welcome from Beni who gave us a tour of the ground floor, including spa, and personally took us to our room. All of the... More

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London, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

What a lovely hotel and what a great experience from the moment we stepped foot in the hotel. My mum and I were waited on hand and foot for the whole of our spa break to celebrate her birthday. The staff were all so helpful and friendly and were happy to answer any questions we had about the local area.... More

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Gosport, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed at this hotel as a romantic and relaxing break away - we were not disappointed! The hotel itself is beautiful and our room, the garden lodge, was excellent. Thanks for the upgrade! It was decorated in keeping with the style of the hotel but with modern touches. The spa, decorated with a Moroccan feel, was... More

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London, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We travelled to this hotel to celebrate our anniversary. Our room was beautiful (The Coach Room) and made up for the fact that we had to go outside to get to the spa. The facilities were very good, and created a relaxing atmosphere. The food at dinner was of very good quality, and the staff were friendly despite us turning... More

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Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned from a lovely night at Charlton House on the couples' spa package for my birthday. We were upgraded to the fantastic Duncan's Den for free, which was absolutely amazing. We loved the huge flat screen and blu ray collection and the massive bath tub with twin monsoon showers for starters. Probably not to everyone's taste but... More

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Plymouth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Food was excellent and the service fantastic. Had the Adam and Eve suite over looking the beautiful garden. The most comfortable bed I've slept in. Enjoyed the spa. Service once again v good. Couldn't fault anything. Will definitely go back and will recommend to my friends and family !!

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Frome, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My partner and I stayed on a Sunday night and had a lovely time. Would highly recommend for a romantic night away. Drinks are expensive but worth the price as lovely wine .The hotel staff were lovely and friendly. Breakfast was amazing. I had eggs Benedict best I ever had! Couple small improvements could be made mostly in relation to... More

Was this review helpful? Yes 1
London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A very different kind of experience altogether. Lives up to the name of being one of the most romantic hotels in UK. Good service, nice little gym, excellent breakfast facilities. Room sizes vary a little bit. Ask recommendations from the hotel staff.

Was this review helpful? Yes 3
Cullompton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We were extremely pleased with every aspect of the wedding we planned and chose to have at Charlton House. the planning was informal and thorough, and the day went exactly as planned. our main aim was to relax with our guests and enjoy the day and thanks to the whole team at the hotel this we achieved. the venue, rooms... More

Was this review helpful? Yes 1
Solihull, United Kingdom
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I can't praise this hotel enough, from the minute we stepped through the door we encountered 5 star customer service. Our bedroom was fantastic with views over the gardens and the comfiest bed I've ever slept in. The food in the restaurant was superb and amazing value for money as part of our spa package, it was definitely to Michelin... More

Was this review helpful? Yes 1
ManagementResponse02, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear louisesolihull, Thank you so much for your wonderful feedback and for awarding us five stars. Our chef was delighted with your comments . Customer service is very important to us and the team were all very pleased to see that you had such an excellent stay . We do hope hat you will come and visit us again soon,... More

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Additional Information about Bannatyne's Charlton House Spa Hotel

Also Known As:
Bannatyne`s Charlton House Hotel
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Charlton Hotel
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Address: Shepton Mallet BA4 4PR, England
Location: United Kingdom > England > Somerset > Shepton Mallet
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Shepton Mallet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bannatyne's Charlton House Spa Hotel 4*
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