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Bannatyne's Charlton House Spa Hotel

Certificate of Excellence
4.0 of 5
Shepton Mallet, Shepton Mallet BA4 4PR, England
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Bannatyne's Charlton House Spa Hotel
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Bannatyne's Charlton House Spa Hotel
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595 reviews from our community

Traveler rating
    344
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    76
    17
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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Top Contributor
53 reviews 53 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Booked Charlton House for our wedding anniversary, it was about the fourth time we have been. Visited on a Sunday and the spa was very busy, no room in the small pool area. Had to wait for space to use some facilities. Otherwise facilities were lovely. We both had a hot shell massage, therapist asked what pressure I wanted, asked... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

This was our second stay at Charlton. We were made to feel wonderfully welcome yet again. We stayed in a standard room that was very plush with a private balcony. The rooms are very well appointed and luxurious. Check in was smooth with helpful staff on hand. Duty manager Carla was very helpful, friendly and professional. Over dinner we were... More 

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London, United Kingdom
Top Contributor
83 reviews 83 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We spent our wedding night here 35 years ago and went back on our anniversary. Alex, on reception, gets a special mention because right from the first email contact she was superb. Her customer service nouse excelled. The bedroom was stunningly - south wing. Bathroom was well appointed, shower blasts you out the cubicle (which I like) and the room... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear IanL, Thank you for awarding us five stars. I am so glad that we could help you celebrate your special anniversary and take a trip down memory lane! Customer Satisfaction is very important to us and the team were delighted with your feedback. We sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas. More 

Andover, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I booked a one night spa break with my friend. It was perfect from start to finish. The staff are so friendly and did everything they could to accommodate the few changes we requested, which were our treatment times and evening meal times. Our room was amazing a two storey room, the décor was very well thought out. We stayed... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear SallyA, Thank you for awarding us five stars. I was delighted to see that you enjoyed your spa break with us. I have passed your review on to the chef who was very pleased that you enjoyed your dining experience with us. I hope that you will come and visit us again soon, Kind Regards, Sakis Dinas More 

Canterbury, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago NEW

If you are looking for a Hotel for a short break, where the room is lovely and the staff go out of their way to make you feel comfortable, then this is it! However, if you are looking for a Spa Break, better look somewhere else! We stayed in a deluxe double, and it the room was absolutely amazing. Quirky,... More 

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London, England, United Kingdom
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed at this beautiful spa hotel on one of their spa breaks for one night with my best friend and it was truly amazing and we both came back feeling totally rested. The hotel is set in an old country manor which has been owned by many people including the founders of mulberry so look out for the mulberry-cloth... More 

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Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed two nights here on a late getaway, after a really hectic work schedule. The room was wonderfully comfortable - even the pillows were perfect (and I'm fussy on that score). The spa was very relaxing, the lounges pleasant, and the staff outstanding. Breakfast was excellent too. The evening menu was the same on both evenings so I wouldnt... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear RichardB, Thank you for awarding us 5stars. I am very pleased that you enjoyed your break with us away from your hectic work schedule. I do hope that you will find time to come and visit us again soon, Kind Regards, Sakis Dinas More 

Senior Contributor
45 reviews 45 reviews
20 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband bought me a gift card for the spa as a treat after the birth of our daughter. It took me five months to use it due to a somewhat delayed recovery but it was worth the wait! I had a rejuvenating full body massage and waxing treatment. The massage was incredible! Really relaxing and just what I needed.... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Brendaandmerrisa, Congratulations on the birth of your baby daughter. I was delighted to see that you enjoyed your massage and time in the Spa. The Spa Team were delighted with your feedback. I sincerely hope that you will get the chance to visit us again soon, Kind Regards, Sakis Dinas More 

Bristol, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

My Husband and I booked the dinner and overnight stay package in a double room at this hotel on 2nd April for £200. We booked this stay as we wanted a spa break and liked the look of the spa, hotel rooms, house and restaurant, it also seemed a reasonable price. We could not fault our welcome arrival the receptionist... More 

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London, United Kingdom
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

We haven't stayed here for a number of years and were interested to see how it had changed under Bannatyne's ownership. It hasn't actually changed much at all which isn't a bad thing, although in parts there is a need for lick of paint. Our room was very nice and spacious, and the staff were all very helpful and professional.... More 

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