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All 3 Shepton Mallet hotels

Bannatyne's Charlton House Spa Hotel

4.0 of 5 Hotel   |   Shepton Mallet BA4 4PR, England
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84%
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Sophiedior London, United Kingdom
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425 people have reviewed this hotel

Traveler rating
    234
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    48
    15
    5
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42
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • Italian first
  • Any
English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We travelled to this hotel to celebrate our anniversary. Our room was beautiful (The Coach Room) and made up for the fact that we had to go outside to get to the spa. The facilities were very good, and created a relaxing atmosphere. The food at dinner was of very good quality, and the staff were friendly despite us turning... More

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Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned from a lovely night at Charlton House on the couples' spa package for my birthday. We were upgraded to the fantastic Duncan's Den for free, which was absolutely amazing. We loved the huge flat screen and blu ray collection and the massive bath tub with twin monsoon showers for starters. Probably not to everyone's taste but... More

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Plymouth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Food was excellent and the service fantastic. Had the Adam and Eve suite over looking the beautiful garden. The most comfortable bed I've slept in. Enjoyed the spa. Service once again v good. Couldn't fault anything. Will definitely go back and will recommend to my friends and family !!

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Frome, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My partner and I stayed on a Sunday night and had a lovely time. Would highly recommend for a romantic night away. Drinks are expensive but worth the price as lovely wine .The hotel staff were lovely and friendly. Breakfast was amazing. I had eggs Benedict best I ever had! Couple small improvements could be made mostly in relation to... More

Was this review helpful? Yes 1
London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A very different kind of experience altogether. Lives up to the name of being one of the most romantic hotels in UK. Good service, nice little gym, excellent breakfast facilities. Room sizes vary a little bit. Ask recommendations from the hotel staff.

Was this review helpful? Yes 3
Cullompton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were extremely pleased with every aspect of the wedding we planned and chose to have at Charlton House. the planning was informal and thorough, and the day went exactly as planned. our main aim was to relax with our guests and enjoy the day and thanks to the whole team at the hotel this we achieved. the venue, rooms... More

Was this review helpful? Yes 1
Solihull, United Kingdom
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I can't praise this hotel enough, from the minute we stepped through the door we encountered 5 star customer service. Our bedroom was fantastic with views over the gardens and the comfiest bed I've ever slept in. The food in the restaurant was superb and amazing value for money as part of our spa package, it was definitely to Michelin... More

Was this review helpful? Yes 1
ManagementResponse02, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear louisesolihull, Thank you so much for your wonderful feedback and for awarding us five stars. Our chef was delighted with your comments . Customer service is very important to us and the team were all very pleased to see that you had such an excellent stay . We do hope hat you will come and visit us again soon,... More

Brighton, England, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were looking for somewhere for our anniversary and despite some less than favorable reviews, we decided to give Charlton House a go ... and very glad that we did. We were greeted warmly by Alex, who allowed us to get settled in our room and than showed us round to get the layout. We booked dinner for both evenings... More

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Somerset, England
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I had a very relaxing couple of days at this beautiful hotel, to celebrate her Birthday. We were greeted by friendly reception staff who could not have been more welcoming. In fact every member of staff was polite and helpful. The spa area has been well designed to give a tranquil environment, making good use of both... More

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ManagementResponse02, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Ianaparker, Thank you for awarding us five stars. I have passed your feed back on to the team and they were all delighted with your comments. It was a pleasure to welcome you to Charlton House and I was glad to see that your wife enjoyed her birthday celebrations. We are looking forward to welcoming you back soon, Kind... More

Cornwall
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 7, 2014

Stayed on recommendation from daughter and her husband. We were a little apprehensive after reading some reviews. We certainly need not have. The room we were upgraded too was wonderful with views over a beautifully tended garden. Decor in keeping with age of property was atmospheric, antique furniture stunning. Room was spotless, excellent power shower we have ever used, the... More

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Drekkly, Thank you for awarding us five stars . I was very pleased to see that you enjoyed your stay. Customer Service is very importand to us and the team were delighted with your feedback, We look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas More

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Additional Information about Bannatyne's Charlton House Spa Hotel

Also Known As:
Bannatyne`s Charlton House Hotel
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Charlton Hotel
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Address: Shepton Mallet BA4 4PR, England
Location: United Kingdom > England > Somerset > Shepton Mallet
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Shepton Mallet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bannatyne's Charlton House Spa Hotel 4*
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