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All 3 Shepton Mallet hotels

Bannatyne's Charlton House Spa Hotel

4.0 of 5 Hotel   |   Shepton Mallet, Shepton Mallet BA4 4PR, England
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Bannatyne's Charlton House Spa Hotel
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Ranked #1 of 3 Hotels in Shepton Mallet
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
fromtheforestfolk South Coast
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482 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Coast
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We booked at the last minute as somewhere halfway to home after a holiday in the west country. Our budget just about ran to the "tiny double" and we were expecting to be wedged into a box room. We were pleasantly surprised to find the room quite spacious with its own small outdoor patio area. The hotel embodies the shabby... More

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

After a recent disappointing stay in the Darlington Bannatynes, it's good to look back to an excellent stay at the Shepton Mallett Bannatyne. So different. Beautiful setting, great food even just on the bar menu. And staff who genuinely want to make sure you have a great stay. If you have kids, ask for the East Wing. You get the... More

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Dorset
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I went away with some friends for an overnight stay. We'd read good reviews so were hoping for the best, and we weren't disappointed! A beautiful location, a stunning hotel. There were some decorative touch-ups to be done, but in some ways they added to the charm of the place. The staff were extremely friendly and helpful.... More

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Contributor
11 reviews 11 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My boyfriend booked a one night stay with 2 treatments for my birthday and we were both so pleased with the hotel. When booking we paid £30 to upgrade to a deluxe double room and we were so pleased. The room had everything you could need with little extras like flannels and complementary water. Our room had a terrace that... More

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Lovely country hotel close to Shepton Mallet. My room are quite nice and the bed is just a miracle, I had a really good nights sleep! I had very nice days which allow me to lounge in the gardens on wicker couches. Very good address

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Great Dunmow, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife booked us a one night stay with Spa experience as a surprise for my 40th birthday. Lets just get a couple of negatives out of the way first of all. The girl on reception when we got there dealt with three ladies in front of us and then just disappeared without even acknowledging we were there. We stood... More

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Salzburg
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Lovely country retreat within a sort walking distance to Shepton Mallet. We really enjoyed our 1 night stay. The female receptionist was particularly welcoming and polite. Our room was nice enough, but the bed was just perfectly comfortable and snuggly, we had a really good nights sleep! Also what impressed me was they supply flannels, a rare thing these days.... More

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear biffakins, Thank you for taking the time to post a review. I was delighted to see that you enjoyed your stay with us and I have passed your feedback on to the Spa girls. We look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas More

Lincoln
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed in late Aug and were not disappointed. The rooms were lovely, the service first class, nothing was too much trouble for the staff, and the Spa, well I can only thank Amy and Casey for making my treatments so relaxing. The meal in the hotel the first evening was fantastic and the service first class.... More

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear biffakins, Thank you for awarding us five stars. I was delighted to see that you had such a wonderful stay with us and I have passed your comments on to the Spa girls. I sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Me and my boyfriend, we stayed only for two days and it was great experience! The room was huge and with a small garden at the back. Staff were very helpful and polite. Facilities are great! We had a dinner at restaurant, which was good but too much attention from waitress. I would suggest this place to everyone who wants... More

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear SelbiH, Thank you for awarding us five stars. Customer satisfaction is very important to us and I was very pleased to see that you had a great experience. I sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas More

Poole, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 25, 2014

On arrival we met the lady we booked through (helena) who was very helpful and showed us where everything was.To be fair though, all staff were helpful and polite throughout. When we saw our room (27) we couldn't stop smiling, it was just what we wanted and more (be sure to expect more peopleto be booking that room as many... More

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Additional Information about Bannatyne's Charlton House Spa Hotel

Address: Shepton Mallet, Shepton Mallet BA4 4PR, England
Location: United Kingdom > England > Somerset > Shepton Mallet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bannatyne's Charlton House Spa Hotel 4*
Number of rooms: 26
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset

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