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Bannatyne's Charlton House Spa Hotel

Certificate of Excellence
Shepton Mallet, Shepton Mallet BA4 4PR, England
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Bannatyne's Charlton House Spa Hotel
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Bannatyne's Charlton House Spa Hotel
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613 reviews from our community

Traveler rating
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    78
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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  • English first
  • Italian first
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    (166)
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1 review
5 of 5 stars Reviewed 4 days ago NEW

First review we have ever written Having dinner while I write this Having stayed in many many 5 star hotels all over the world , we feel compelled to write this one Faultless faultless faultless Room , decor , food, service,spa Had many requests , all carried out with a smile and professionalism. Quite a hidden gem Will be returning... More 

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Johnsophie2, Thank you for awarding us five stars. I was delighted to see that you found your stay "faultless" and that we could accomodate your requests.Customer services is very important to us and the team were very pleased with your feedback. We look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas. More 

Andover, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just got back from our spa break at Charlton house We booked with Wowcher great deal Had a relaxing girly time All staff here are amazing friendly & very helpful Had a wonderful head back & shoulder massage and a pedicure with Emily Beni & Rhys in bar & restaurant who could not have been more helpful not to forget... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

First arrived, welcomed with a massive great smile at reception, given a guided tour (in which we were able to book our treatments in the spa!) ..taken to our room, on this occasion we stayed in Duncans Den. Amazing. Highly recommend this room! Modern, double bath, huge shower heads, our own sinks, mini fridge including fresh milk and bottled water.... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I recently stayed at Charlton House with my husband to celebrate our anniversary. I have visited Charlton House a number of times over the years and I agree that it felt more premium and exclusive in the Mulberry days it is still a comfortable and relaxing place to stay. I am a fan of the traditional "shabby chic" look so... More 

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Bristol, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Having been aware of Charlton House's formidable reputation for quite some time, it was with some anticipation that we checked in to this hotel. Although it was sold from the Mulberry group to the Bannatyne empire a few years ago, I felt if anything this establishment could still hold it's own and the much lauded standards be upheld. Unfortunately this... More 

Was this review helpful? Yes 2
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Nicholas H, Firstly, I am sorry that you felt unable to bring any of the issues experienced to the attention of our wonderful staff members. We believe, that our decor is in keeping with the property and not jaded, thankfully as you can see from the majority of positive feedback your's is not the general consensus of our guests.... More 

Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

First time I'd ever been to a spa and I was very dubious about going in the first place, but it was superb, staff were excellent, food was exceptional, my massage was life changing, the whole thing from beginning to end could not have been better. When I booked I had mentioned it was a birthday present and the chef... More 

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Ross C, Thank you for awarding us five stars. I was delighted to see that you enjoyed your stay with us. The staff were delighted with your feedback, We look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas More 

Romsey, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a really well organised hotel. All staff are friendly, personable but not over the top and pretentious. The spa is a nice size - steam rooms and sauna are nice and clean. Our treatments were easily some of the best we've had. The bed was stupidly comfy - we needed more time just to lounge around more! The... More 

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Will H, Thank you for awarding us five stars. I was very pleased that you enjoyed you stay with us and the team were delighted with your feedback.I sincerely hope that you will come and visit us again soon, Kind regards, Sakis Dinas. More 

Kingston upon Thames, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

This is such a delightful place! Everything from the moment we parked the car was perfect for us to have a few days away from it all. Not too big, cosy atmosphere, lovely friendly staff, beautiful grounds and the food was outstanding. Can't wait to go back!

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Marilyn F, Thank you so much for awarding us five stars. I was delighted to see that you had a relaxing stay with us and that you are planning to revisit ! we sincerely look forward to welcoming you back to Charlton House , Kind regards, Sakis Dinas. More 

Southern UK
Top Contributor
149 reviews 149 reviews
53 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have passed the hotel many times, en-route to visit daughter when she was at Wells School. It was always an ambition to stop over at the Charlton. In early May, we had the opportunity to book for jut one night. Unfortunately, only a Small Double was available. Our expectations were low, but things brightened up when we were warmly... More 

Was this review helpful? Yes 1
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear SussexFogey, Thank you for taking the time to post a review. I was very pleased to see that you enjoyed you visit with us,I hope that you will come and visit us again soon, Kind Regards, Sakis Dinas More 

Bristol, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We had exclusive use of Charlton House for my daughter's recent wedding. Everything was truly wonderful. Beautiful venue and outstanding service. Prior to the wedding the 'happy couple' were given expert help and advice and on the day everything went perfectly. Huge thanks to everyone

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Taichilady1955, Thank you for awarding us five stars. It was a pleasure to meet your family . I was delighted that we could help celebrate their special day.We wish them lots of happiness and we hope to see them for their anniversary ,if not before! Kind Regards, Sakis Dinas. More 

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Amenities