We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Bannatyne's Charlton House Spa Hotel

4.0 of 5 Shepton Mallet, Shepton Mallet BA4 4PR, England
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Certificate of Excellence 2014
Bannatyne's Charlton House Spa Hotel
Professional photos View all
Browse nearby
Bannatyne's Charlton House Spa Hotel
Write a Review

524 reviews from our community

Traveler rating
    295
    141
    67
    15
    6
See reviews for
50
297
12
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Danish first
  • English first
  • Italian first
  • Any
English first
  • All months
    (524)
  • Mar-May only
    (118)
  • Jun-Aug only
    (143)
  • Sep-Nov only
    (156)
  • Dec-Feb only
    (107)
All months
Worthing, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our son brought this as a surprise gift and it was wonderful from the moment we arrived. The staff were very friendly and professional. The room was wood panelled and welcoming. The spa area was extremely clean and again the staff were very professional. The outside space was wonderful, plenty of sun loungers and lovely grounds. The food in the... More 

Was this review helpful? Yes
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife wanted to go on a spa break for her birthday, being a teacher it was important we found somewhere for her to wind down and relax for the Christmas break. Charlton House was perfect for this. From the moment we arrived until the moment we left the service was second to none. The reception staff were friendly and... More 

Was this review helpful? Yes
London, United Kingdom
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I celebrated Christmas and our anniversary with a spa break stay. From arrival, the whole experience was relaxing and wonderful. We received excellent friendly and helpful service and a lovely upgrade on arrival, which was a lovely surprise addition. The room was an excellent standard with great facilities. The spa was wonderful with a range to explore... More 

Was this review helpful? Yes
Taunton, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the hotel for one night. My partner used the spa and was very happy with friendly staff and service they provided. The dark haired girl on the reception was fantastic, very helpful, yet not over helpful as some can be. The decor and rooms are fantastic. We stayed in room 26; a large four poster room with... More 

Was this review helpful? Yes
Warminster, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is an old country manor and part of the Ballantyne chain. All the bedrooms are themed, we stayed in the Pigeon loft at the top, the next two bedrooms were called the Chapel and the Crows nest. Very comfortable room and beds, All the lounges were very comfortable and the open fire was so cosy. The food in... More 

Was this review helpful? Yes
United Kingdom
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Me and my partner had a wonderful stay here. The food presentation and quality was amazing and all staff were so friendly. Room was beautiful (deluxe double) with upper floor balcony bathroom, and small outside patio area. Wild definitely recommend staying here.

Was this review helpful? Yes
Letchworth, England, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here as my surprise birthday treat. The manor has a lovely, relaxing atmosphere with lots of little hidden places to sit in comfy sofas and chairs. The spa is small, but really nice; in fact one of the nicest I have been in. The rooms was gorgeous and romantic with its own private patio area. The staff were... More 

Was this review helpful? Yes
London, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed this weekend for our anniversary, the hotel is stunning, the staff were so helpful. Even upgraded us to the garden suite, just beautiful. The spa is lovely, it's small but so pretty, even used the outdoor hot tub in this wether. The evening dinner was first class, faultless service all round, only slight downside is the drinks are very... More 

Was this review helpful? Yes
Perth
Contributor
14 reviews 14 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Love this hotel. We stayed in the honeymoon suite and the room is amazing! Next time we go we want to try Duncan's den! Massive 4 poster wooden bed, lovely balcony overlooking the gardens, free standing 2 seater bath in the lounge area - great for sipping champagne! The spa is nice with a hot tub & indoor/outdoor pool -... More 

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Took my girlfriend here for a treat last year. We had the garden lodge suite. And it was awesome the spa was great the food was amazing the service even better than that. Definitely will return here whenever I'm next heading that way. We really had a good time.

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Bannatyne's Charlton House Spa Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bannatyne's Charlton House Spa Hotel

Address: Shepton Mallet, Shepton Mallet BA4 4PR, England
Location: United Kingdom > England > Somerset > Shepton Mallet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bannatyne's Charlton House Spa Hotel 4*
Number of rooms: 26
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Odigeo and Tingo so you can book your Bannatyne's Charlton House Spa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset

152 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (140)
Viewed
Hotel & grounds (39)
Viewed
Room/suite (30)
Viewed
Bathroom (12)
Viewed
View from room (12)
Viewed
Dining (11)
Viewed
Pool/beach area (5)
Viewed
Family/play areas (1)
Viewed
Other (30)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (4)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay