I visited this venue with a group of friends for a relaxing couple of days away. Unfortunately, due to the very poor customer service, the break was not at all relaxing & focused more on sitting around waiting for managers to solve our issues.
In fairness, the evening dinner was very nice. However, my room was very small - the...
More
Booked a two night dream break, This included Bed and breakfast, dinner on one night, and an afternoon tea. Also included were two spa sessions.
The country house photos lured me into thinking this was a quiet rural house with high standards of service. What i discovered was less than satisfactory.
On arrival you will firstly be greeted by the...
More
My husband arranged dinner here at the end of our holiday but this was a huge mistake. On arrival we found the menu limited, the main course consisted of two fish courses, one vegetarian, one chicken and a lamb option. We should have followed our instinct and left as there was nothing we really wanted but we compromised.
As we...
More
Dear mbpb25uk
Thank you very much for your review and we very much appreciate you taking the time to advise us of your recent experience at Charlton House.
We inspected your chicken dish with our Head Chef upon its return to the Kitchen and did feel that it was cooked correctly. However, we accept your comment and we are extremely...
More
I took an old friend here for lunch on Sunday May 20th, as a special occasion
The hotel is beautifully set up, and the staff were both very competent and friendly,
needless to say mostly from overseas.
However the lunch itself was rather disappointing. Both of us had the 'capucchino of
Brixham crab, which though quite flavoursome was rather watery,...
More
Dear rogerheading456
Thank you very much for your feedback. We shall certainly investigate all the points you mention and look into ways of improving our restaurant experience.
I would like to take personal care of your requirements should you decide to return to Charlton House in the future, so please don't hesitate to contact me directly at the hotel.
With...
More
Decided to stay here for my partners birthday after a recommendation from family.
When we arrived the friendly receptionist showed us around the facilities, bit of a nightmare when you are carrying cases!
Overwhelming smell of damp when we entered our room. Room was pleasant with nice selection of fresh coffee, biscuits etc. Furniture is quirky, nice bed.
The food...
More
Dear Kirkcat
Thank you very much for your feedback and my apologies that some elements of your visit were not to your full satisfaction.
We have taken immediate action following your review although do feel that this was an isolated incident and not indiciative of our usual high standards.
We very much appreciate your kind comments about the restaurant and...
More
Stayed there with my wife for the Spa break for 1 night. I was greeted by the reception staff who gave us a tour of the hotel and facilities and took us to our room. We popped to the bar for and hour and came back to find our room had been tidied again and things washed up.
We were...
More
Dear Locky900
Thank you very much for your kind comments and we are very pleased to learn that you enjoyed your stay and are already planning to return.
The issue with the springs in your bed has been addressed and we appreciate you bringing this to our attention. We are very sorry that it meant an uncomfortable night's sleep for...
More
Had a lovely stay at this hotel - booked 1 night spa break package and everything was faultless.
Beautiful food, wonderful room and fab treatments and the hotel itself is really beautiful. My only little niggle would be that the robes they provide for you could come in a larger size but apart from that everything else about the hotel...
More
Dear RAFFSTAR
Thank you very much for your review and your kind comments are much appreciated.
We note the issue you had with the size of the robes and would be only too delighted to accommodate your individual requirements in future if you were to give us prior notification.
Looking forward to welcoming you back again soon.
With kind regards....
More
My partner and I booked a one night stay deal here, which included full use of the spa both days, 30 minute massage each, 3 course dinner, and as much breakfast as you like the next day.
We arrived at about 11am, a few hours before check in so we could go on and use the spa. Our deal included...
More
Dear Steff_90
It was a pleasure to welcome you to Charlton House and thank you so much for your wonderful review.
We are very pleased that you had such a good stay and that you thoroughly enjoyed Room 27 as we also feel it is an outstanding room.
Your kind comments have been shared with the whole team and we...
More
This was our first spa break and it was brilliant! We booked the £199 deal for a night with a meal and breakfast, plus a treatment and use of the facilities. We arrived about 11 and were upgraded to the honeymoon suite, number 27 the South Wing, due to the hotel being quite empty. This was, we were told, the...
More
I stayed here for my 21st, the room was amazing, food was amazing. The spa was good and very quiet when we went so we were lucky! The staff were great especially restaraunt staff! Had treatments which were lovely and came back very happy and relaxed. Would recommend to anyone! Shame I can't afford to go more!!
If you own or manage Bannatyne's Charlton House Spa Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
113 Reviews
284 Reviews
44 Reviews
