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All 3 Shepton Mallet hotels

Bannatyne's Charlton House Spa Hotel

4.0 of 5 Hotel   |   Shepton Mallet BA4 4PR, England
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83%
Ranked #1 of 3 hotels in Shepton Mallet
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
Jessica6311 Swindon, United Kingdom
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468 people have reviewed this hotel

Traveler rating
    257
    132
    59
    15
    5
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46
264
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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  • English first
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English first
Swindon, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Pros: - friendly staff that will do anything for you - waiters that are very attentive - garden lodge is huge! - spa feels very luxurious - spa staff properly trained and offered good advice - good dinner - excellent choice for breakfast - high quality ingredients - everywhere was clean Cons - - spa robes only come in a... More

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Jessica6311, Thank you for your feedback.Customer service is paramount to us and I was delighted to see that you enjoyed your stay with us. I am sorry that you were not offered a large robe , we do have some in the spa but we tend to use the medium as standard and give out large on request, I... More

Truro, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We were torn by this hotel - so much potential, and the communal areas are nice, however the style is a mixture of shabby chic/antique however trying to be upper class. It was definitely shabby, but not chic. The setting and the grounds were lovely but let down by the room. In addition, we had dinner on the Saturday night,... More

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Paignton, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We have recently returned from this hotel after a one night break from the children following our wedding. As most parents will appreciate, anytime away from the children is difficult to organise and much anticipated, as our 'first night' this anticipation and our expectations were much higher. Unfortunately these were not met and we were left feeling disappointed. We paid... More

Was this review helpful? Yes 3
Bristol, United Kingdom
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I booked a two night stay to combine our wedding anniversary and attending a nearby wedding. Charlton House did not disappoint. The hotel was completely relaxing and we did treat ourselves to some spa treatments which were very enjoyable. The food was lovely, I had baked haddock as a main and it looked beautiful on the plate.... More

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Somerset, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Six of us stayed the night on a Heavenly Bliss Package to have a sophisticated 'hen party' for my sister. My sister and I had a complimentary (thank you to Anna/Katie) upgrade and stayed in room 24 which was just absolutely lovely. The decor is in keeping with the House - everything is excellent quality - pure luxury. The bathroom... More

Was this review helpful? Yes 2
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Jacqueline E Many thanks for your fantastic review. It has been our pleasure to look after your sophisticated hen party and we look forward to your return visit. best regards Sakis More

sunderland
Contributor
11 reviews 11 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room we had was shabby and in no way chic to say the least. Black painted bathroom walls are not my idea of romantic. The overall impression is of a tired building in need of re-decorating soon. Duncan pull your socks up!! Overpriced for the product.

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear bigdaveSunderland Many thanks for your review and your feedback. All our rooms are individually decorated and I would have been more than happy to show you a selection during your visit. We have a continuous refurbishment programme in place and the vast majority of our guest love the look and feel of Charlton House. I am sorry that it... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After a rather hectic week we decided to get away from it all and take a break, and it hit the spot! The hotel was great as was the spa, the grounds were impressive and it was a very tranquil environment. There was poor wifi which some may see as a poor thing but, for us, was a bonus as... More

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Phil T Many thanks for your great review. We are pleased you relaxed whilst with us and look forward to welcome you back in the near future. best wishes Sakis Dinas General Manager More

Bath, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had our anniversary here. Everything was wonderful. The service from arrival, the spa and restaurant was all excellent. The hotel is lovely, beautiful gardens. The restaurant and some public areas are getting a bit tired. The food was disappointing actually. Really lacking in flavour. There wasn't much on the menu that appealed to me. The fish were haddock and... More

Was this review helpful? Yes 1
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Teresa V Many thanks for your great review. We also appreciate your feedback in relation to the food which was not to your liking. Feel free to contact me in future directly if you like to visit again and we shall do our utmost to accommodate your requirements. best wishes Sakis Dinas General Manager More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Food lacked choice and quality. Hotel was beautiful and grounds very peaceful. Deluxe room was stunning. Spa was nice, however didn't get treatment we booked as they made a mistake with previous client so had to re-do treatment, we only got 40 minutes, didn't get full hour booked. Staff very friendly in hotel, not so much in spa.

Was this review helpful? Yes 2
Dover, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have been here before so as we was passing we had to stop to have a look around and have drinks. Once again the place is great and the staff are wonderful. We cant wait to stay next time. It was a short visit but its always nice to come here. Try it

Was this review helpful? Yes 1
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear scott j Many thanks for your great feedback. we look forward to your next visit. best wishes Sakis General Manager More

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Additional Information about Bannatyne's Charlton House Spa Hotel

Address: Shepton Mallet BA4 4PR, England
Location: United Kingdom > England > Somerset > Shepton Mallet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bannatyne's Charlton House Spa Hotel 4*
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
26

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