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All 3 Shepton Mallet hotels

Bannatyne's Charlton House Spa Hotel

4.0 of 5 Hotel   |   Shepton Mallet BA4 4PR, England
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Bannatyne's Charlton House Spa Hotel
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84%
Ranked #1 of 3 hotels in Shepton Mallet
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Phil T London, United Kingdom
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462 people have reviewed this hotel

Traveler rating
    255
    131
    56
    15
    5
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46
259
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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  • English first
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English first
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

After a rather hectic week we decided to get away from it all and take a break, and it hit the spot! The hotel was great as was the spa, the grounds were impressive and it was a very tranquil environment. There was poor wifi which some may see as a poor thing but, for us, was a bonus as... More

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Phil T Many thanks for your great review. We are pleased you relaxed whilst with us and look forward to welcome you back in the near future. best wishes Sakis Dinas General Manager More

Bath, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 6 days ago NEW

We had our anniversary here. Everything was wonderful. The service from arrival, the spa and restaurant was all excellent. The hotel is lovely, beautiful gardens. The restaurant and some public areas are getting a bit tired. The food was disappointing actually. Really lacking in flavour. There wasn't much on the menu that appealed to me. The fish were haddock and... More

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Teresa V Many thanks for your great review. We also appreciate your feedback in relation to the food which was not to your liking. Feel free to contact me in future directly if you like to visit again and we shall do our utmost to accommodate your requirements. best wishes Sakis Dinas General Manager More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Food lacked choice and quality. Hotel was beautiful and grounds very peaceful. Deluxe room was stunning. Spa was nice, however didn't get treatment we booked as they made a mistake with previous client so had to re-do treatment, we only got 40 minutes, didn't get full hour booked. Staff very friendly in hotel, not so much in spa.

Was this review helpful? Yes 1
Dover, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We have been here before so as we was passing we had to stop to have a look around and have drinks. Once again the place is great and the staff are wonderful. We cant wait to stay next time. It was a short visit but its always nice to come here. Try it

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear scott j Many thanks for your great feedback. we look forward to your next visit. best wishes Sakis General Manager More

Wheathampstead, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I booked this hotel for one night for my boyfriends birthday present - could afford more than that! With the booking we got dinner in the restaurant, a few treatments each, spa access even after checking out and breakfast the next morning. When we arrived to check in, we were told that we had been upgraded which was a lovely... More

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Charlotte W thank you so much for this fantastic review. It was our pleasure to look after you as our guests and we look forward to your next visit. best wishes Sakis General Manager More

Pershore
Top Contributor
85 reviews 85 reviews
71 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay, but could wish that there was not such a long walk from the disabled bedroom to the main rooms. The bedroom was well fitted, and had a mezzanine with a single bed so one could travel with a carer. Therre was small terrace too - badly in need of sweeping. It took some time to learn... More

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear yraveller1 Many thanks for your review. We have taken on board your comments for improvement. We hope to welcome you back soon. best wishes Sakis General Manager More

Glastonbury, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

It actually saddens me to write this review, as I have enjoyed staying at Charlton House many times with my boyfriend and it had become a kind of special place for us to escape and enjoy some chill-out time together. However, the last couple of times we visited the hotel, our stay has been tainted by rude staff. In fact,... More

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Zoe-PK Many thanks for your feedback and I was very sorry to hear that one member of staff spoilt your experience with us. I was unable to guess who you are referring to so please feel free to give me a call if you have a minute and want to discuss further. I hope that this experience will not... More

Essex
Contributor
15 reviews 15 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My partner and I had a really relaxing 2 night stay in the South Wing room. The bed and bath in the room were both very romantic and further enhanced our stay! The evening meal, breakfast and Afternoon tea were all very nice, not spectacular but certainly of a high standard. The staff were all friendly and my full body... More

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Nottingham, United Kingdom
Top Contributor
67 reviews 67 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We thoroughly enjoyed our recent stay at the lovely Charlton House Hotel. The hotel and grounds are lovely. The public rooms are beautifully furnished with antiques. The staff are friendly and attentive. Breakfast was served in the large conservatory and was very good. Our beautiful bedroom was large with a fireplace and several windows. The bathroom had a bath and... More

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear HelloKittyTravelPro It was an absolute pleasure to welcome you to Charlton House recently and thank you so much for all your kind feedback. We are really looking forward to welcoming you back to the hotel in the not too distant future. With kind regards. Sakis Dinas General Manager More

1 review
5 of 5 stars Reviewed 4 weeks ago

We recently stayed in the gorgeous suite for our wedding anniversary. We had an amazing time unwinding in the gardens on the insanely comfortable loungers (we have since been trawling the internet for one to buy for ourselves)! This was followed by even more relaxation in the steam room, sauna and hydrotherapy pool with water jets pummelling out all of... More

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Adam C Thank you very much indeed for taking the time to post a review. We are absolutely thrilled that you had such a wonderful stay at Charlton House for your wedding anniversary and really appreciate all your kind comments. We are looking forward to welcoming you back soon. With very best wishes. Sakis Dinas General Manager More

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Additional Information about Bannatyne's Charlton House Spa Hotel

Address: Shepton Mallet BA4 4PR, England
Location: United Kingdom > England > Somerset > Shepton Mallet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bannatyne's Charlton House Spa Hotel 4*
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
26

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