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Bannatyne's Charlton House Spa Hotel

Certificate of Excellence
Shepton Mallet, Shepton Mallet BA4 4PR, England
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Bannatyne's Charlton House Spa Hotel
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Bannatyne's Charlton House Spa Hotel
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582 reviews from our community

Traveler rating
    335
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    74
    17
    9
See reviews for
53
334
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24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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Abergavenny, United Kingdom
Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stay here on business and have also taken the wife. 1 word.....wow. Love it all. Fantastic spa, very intimate only about 28 rooms, cosy, log fires, fabulous gardens, lovely rooms. I always go back and make a special detour. The staff are amazing. Go, go, go!

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Kent, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is an excellent hotel. Staff are very nice. The smell of the spa fills the hotel giving a very relaxing and pleasant atmosphere. The room was amazing as well with one of the most comfortable bed i have ever had. The gym was a bit on the small side but still managed to have enough to make it worth... More 

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Cornwall, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We were given a Spa break for our Wedding Anniversary. When we turned up at Charlton House we were really happy. The staff were very helpful and welcoming. The facilities and our treatments were great. Our room was very comfortable and had everything we needed. The restaurant food was of a very good standard . We are looking forward to... More 

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Taunton, United Kingdom
Top Contributor
118 reviews 118 reviews
53 hotel reviews
82 helpful votes 82 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Haven't been here for a good few years (since Elisha Carter was their amazing chef) and it was gone down the pan. Here's why: 'Upgraded' to the garden room/suite but it was freezing, falling apart, an inconvenient trek from the main house and well beyond its best. Initial impressions were good but with taps coming off the walls, dirty bath... More 

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Southampton, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

I booked a last minute spa break to the hotel, as my boyfriend and I were heading up to Somerset for a few days away and were looking for something relaxing to do on our final day. The package was great value and included an overnight stay in a standard room, a 55 minute treatment each, a 2 course dinner,... More 

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Durrington, United Kingdom
1 review
4 of 5 stars Reviewed 6 days ago NEW

Beautiful house relaxed and friendly atmosphere. Spa was lovely if slightly on the small side, got to busy early evening for me. Our room was lovely ( 24). Restaurant food was great the rabbit wrapped in ham was devine. Will definitely return.

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London
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I booked a long weekend birthday suprise for my wife, and have to say I could not have been more disappointed. I chose this particular spa hotel for its flagship status as well as its location and facilities. The spa had a leisure centre feel with basic facilities, the steam and sauna rooms were very small you couldn't fit more... More 

Was this review helpful? Yes 5
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear GJSimeoni Many thanks for posting a review about your recent stay and, whilst we are always grateful for any feedback we receive, I was very disappointed about certain elements of your review. Your beautiful room is appointed with a zip and link bed which also has a headboard which is attached to the wall but on a sliding mechanism.... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Wow! Is all I can say. Me and my husband stayed here last Thursday night for his birthday and just had the most amazing time, it was a shame we had to go home....staff were lovely all the way through, spa and treatments were excellent, room was beautiful.....well worth every penny and can't wait to return! Thank you charlton house... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Louisapp, Thank you for awarding us five stars. I was delighted to see that your husband enjoyed his birthday. We look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas More 

Devon
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked a short break at this peaceful spa hotel, set in the beautiful Somerset countryside and on arrival were very happy with our choice. The staff were very welcoming and helpful on arrival, and explained the facilities which seemed very impressive. Although we were comfortable in our room, it became apparent that things were somewhat tired with decoration in... More 

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Devonb_1957, Thank you for taking the time to post a review. I was pleased to see that you found Charlton House welcoming, I have passed your comments on to the team. Thank you for your feedback regarding your room, I would like to reassure you that as with any old building we do have an ongoing maintenence program. I... More 

Hereford, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall not bad . Bar staff a little slow and unattentive . Spar was excellent and staff lovely . Room was a little tired and needed a coat of paint also a little musty to start but that may be due to being a country boy ansd used to open windows . Breakfast was the highlight of the day .... More 

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear JamesHFD, Thank you for taking the time to post a review. I was glad to see that overall you enjoyed your stay and that you found the spa to be "excellent". I am grateful for your feedback and I will pass your comments on to the team, Kind Regards, Sakis Dinas. More 

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