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All 3 Shepton Mallet hotels

Bannatyne's Charlton House Spa Hotel

4.0 of 5 Hotel   |   Shepton Mallet, Shepton Mallet BA4 4PR, England
Bannatyne's Charlton House Spa Hotel
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Ranked #1 of 3 Hotels in Shepton Mallet
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Vicki11111 Plymouth, United Kingdom
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497 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Plymouth, United Kingdom
Top Contributor
57 reviews 57 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed for my cousins 40th birthday. Every thing was perfect. Staff were friendly and helpful. Food was delicious. Spa facilities were great, we enjoyed the outside tub. Thank you all a really lovely experience.

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Cardiff, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel for one night in September 2014 to celebrate our 20th wedding anniversary. We had bed breakfast and an evening meal package which was not cheap but was worth every penny as although we were only there 24 hours it felt like we were away much longer. There is a lovely relaxed ambience within the hotel.The... More

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Halifax, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Was a little disappointed the pool wasn't bigger ... However the jacuzzi bits, the outside pool and the hot tub with the gorgeous sauna/ steam room and shower area well worth it and the food was fabulous, the showers were split into hot ( very hot) and cold ... Impressed you could choose " tropical rain " as a shower... More

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear 65degree-angle, Thank you for awarding us five stars. I was pleased to see that you enjoyed the spa ,a lot of our guests enjoy The intimate yet quirky feel it has. I am delighted that you plan to return,we look forward to welcoming you back To Charlton House, Kind regards, Sakis Dinas More

London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We were here for a wedding which was lovely. BUT very glad we didn't have to pay the usual full price for the room though (the bride and groom had paid for exclusive use so we only had to pay a certain amount) as when we arrived about 1pm after a gruelling 3hr drive our room wasn't ready. It would... More

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Schnim, Thank you for taking the time to post a review. I was delighted to see that you enjoyed the wedding ,we have recieved a lot of positive feedback from the guests. I am very sorry that you thought that you could have an early check in. We always try and prioritise the wedding party as you can imagine,with... More

Rowde, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

I booked a one night stay for my husband's 40th as a surprise. I spent ages looking on tripadvisor for a spa hotel, and I certainly made the right choice for us! This hotel has so much character and charm! It's not like these modern day minimalist and clinical hotels...it has soul! I loved the decor...and yeah there are a... More

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Natasha_and_Paul, Thank you for awarding us five stars. I was delighted to see that your husband enjoyed his 40th birthday celebrations. We pride ourselves on customer service and I will pass your feedback on to the team. We sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas More

Leeds
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed for only the one night having found the hotel via Secret Escapes, it was a convenient location given we planned to visit Bath and some other areas nearby the next day. Before I start I will explain that any review I write factors in the price and pitch of the venue, so somewhere that usually charges several hundred... More

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Bath, England, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago NEW

We have just returned from a spa break and really enjoyed the massage in the spa also all of the staff were very friendly and helpful. On the down side the hotel generally could do with some tlc, crumbling stone sills in pool area, tatty and badly worn rugs to name but a few. My main complaint though was the... More

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Bridgwater, England, United Kingdom
Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed 1 week ago

Just back from an overnight spa break at the Charlton House, absolutely brilliant. The hotel is in a lovely setting - it was raining when we arrived so didn't have too much of an explore! The staff were enthusiastic, helpful and friendly, we were informed when we got there that we had been upgraded to a superior room, and it... More

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Salisbury, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago via mobile

From the get go the staff were welcoming, polite and friendly. The hotel was immaculate and the food was amazing. A big thank you to the maitre d'hôtel who couldn't have been more professional. Loved the spa my only regret is we didn't stay longer! If a relaxing spa weekend or short break is what you are looking for then... More

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Bristol
Contributor
17 reviews 17 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect for a night away. Stayed on a Sunday night and were upgraded to a garden lodge. The reception even called us on Saturday to advise ! Lovely room. Spa is fantastic one of the best we've been to. Dinner was very good, nice bar area for a pre-drink, and were called through after ordering which was a nice touch.... More

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Additional Information about Bannatyne's Charlton House Spa Hotel

Address: Shepton Mallet, Shepton Mallet BA4 4PR, England
Location: United Kingdom > England > Somerset > Shepton Mallet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bannatyne's Charlton House Spa Hotel 4*
Number of rooms: 26
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset

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