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Bannatyne's Charlton House Spa Hotel

Certificate of Excellence
Shepton Mallet, Shepton Mallet BA4 4PR, England
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Bannatyne's Charlton House Spa Hotel
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Bannatyne's Charlton House Spa Hotel
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659 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Danish first
  • English first
  • Italian first
  • Any
English first
  • All months
    (659)
  • Mar-May only
    (169)
  • Jun-Aug only
    (186)
  • Sep-Nov only
    (156)
  • Dec-Feb only
    (148)
All months
brighton
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Me and my partner stayed at Charlton House the weekend just gone, we both loved it and came away feeling refreshed and revitalised. We had pre-booked a spar break on the simply spar package; which included full use of the spa facilities before we could check into our room at 3pm. Positive notes is that there is free WiFi for... More 

Was this review helpful? Yes
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We visited when a wedding was on, surprisingly we barely noticed it. Lovely quiet & calm room. Amazing shower! Spa was included and we had a lovely hour there, massage and scalp massage from one of the local therapists. Amazing food! Fantastic meal and really good breakfast! Would visit again!

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Claire T, Thank you for taking the time to post a review. I was very pleased to see that you enjoyed your stay with us. We look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas. More 

Shaldon
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed overnight for a spa break using a voucher given to us as a gift. The spa treatments were divine. The room we stayed in overlooked the grounds and had a huge four poster bed and clawfoot bath in the middle of the room. It was a real treat! Staff were delightful throughout our entire stay. We had a... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear DDav26, Thank you for awarding us five stars. I was very pleased to see that you enjoyed every aspect of your stay with us. I sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas. More 

St. Andrews, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Beautiful country house in a lovely setting. Reception staff very helpful - receptionist even showed us to our room. We got a free upgrade for the first night of our stay and were at the top of the house with a fantastic view of the gardens. Rest of the stay we were in the "Tiny double" but it didn't matter... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Snowdropsheepie, Thank you for awarding us five stars. I was delighted to see that you found our reception team helpful.Customer service is very important to us ,I am very grateful for your feedback regarding the bar staff ,I would like to reassure you that I have dealt with the issues that you raised. I am very pleased that you... More 

Street, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We got married at Charlton House on the 3rd July 2015 and stayed for a total of 2nights (with exclusive use of the hotel on the 3rd) We cant thank the hotel and the staff enough for the fantastic level of customer service, care and attention to detail that we and our guests received. Emily, Reception was particulalry helpful and... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear SamandCathy, Thank you for awarding us five stars. I was delighted to see that you had such a wonderful day. Customer service is really important to us, Carla and the team were very pleased with your feedback. I hope that we will see you back at Charlton House for your anniversary if not before! Kind Regards, Sakis Dinas More 

Darwin, NT, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Felt relaxed as soon as we walked through the doors. Loved that the receptionist showed us to our rooms. Rooms opened up onto our own private terrace which led to the lawn area at the back of the hotel with comfy double sun loungers. Booked a package which included breakfast, 2 course dinner and 30 minute spa treatment and they... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Dolbr89, Thank you for awarding us five stars. I was very pleased to see that you had a relaxing stay with us and that you enjoyed your afternoon tea.I hope that you will come and visit us again soon , Kind Regards, Sakis Dinas. More 

Bath
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Slightly late in wiriting this reveiw but just wanted to share our amazing experience with Charlton House for our wedding back in December. I must start by saying Carla is the most accommodating and understanding person - not knowing where an earth to sstart she guided us through and nothing was too much trouble. All of our guests also enjoyed... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Deaky28, Thank you for awarding us five stars. Weddings are always very special days and we are so glad that we could help you celebrate your special day.Carla and Julian were delighted with your feedback , I hope that you will come and visit us again soon, Kind Regards, Sakis Dinas More 

Bath, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having only just returned from Charlton House, I am already excited to return with an overall fantastic stay! There were a couple of gripes (however both were remedied swiftly and politely by the fantastic staff) : 1.) When I called to book our stay via their call centre the girl I spoke to was completely unenthusiastic, which I relayed back... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear KateL, Thank you for awarding us five stars. I was delighted to see that the majority of your stay was "blissful" I am greatful for your feedback on your booking experience,I am very sorry for your frustrations I would like to assure you that I have looked into the matter. I sincerely hope that you will come and visit... More 

Milton abbas
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My three friends and I had an overnights stay here from a Sunday to a Monday. The two twin rooms we had were lovely - although Pidgeon Loft where my friend and I stayed looked out onto the road, the noise of which did wake us up in the morning. The staff could not be more helpful and the decore... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear JudyC, Thank you for taking the time to post a review. I was very pleased to see that you found our staff friendly and that you are planning to come and visit us again. I am grateful for your feedback ,we look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas. More 

Guildford
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We booked for 6 nights and planned to visit surrounding places, like Bath and Wells, hoping to return to a really comfortable room for the night. The room is not designed for more than a night or two's stay. There's hardly any cupboard or drawer space, poor lighting, and rather strange furniture - not in design, that's a matter of... More 

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Hotel Review Summarization

What travelers say

  • Very good(9)
  • Afternoon tea(8)
  • Room service(4)
  • Outdoor Jacuzzi(3)
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The Hotel (43)

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