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Bannatyne's Charlton House Spa Hotel

Certificate of Excellence
Shepton Mallet, Shepton Mallet BA4 4PR, England
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Bannatyne's Charlton House Spa Hotel
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Bannatyne's Charlton House Spa Hotel
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564 reviews from our community

Traveler rating
    327
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    70
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    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portsmouth
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

my hubby treated me to a night stay in January, I would have loved more. It was fabulous. The food, the spa and the room. Our room was massive, had a balcony, roll tub bath and a four poster bed. We had a lovely dinner and breakfast. The spa is brilliant especially the hot tub. Felt fully relaxed after a... More 

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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

We arrived on the Monday only to find a booking error on my behalf. The help and kindness by Alex and Emily on reception was far beyond the call of duty. They sorted it out with a smile and a friendly hand. The hotel itself is lovely, great rooms and a lovely place to stay. All the staff are very... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Jeff M, Thank you so much for awarding us five stars. We were very happy that we managed to accomodate your booking ! We look forward to welcoming you back to Charlton House in the near future, Kind Regards, Sakis Dinas More 

Exeter, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago NEW

My daughter and I have just returned from a spa break at Charlton House. The room was lovely, beds comfortable, food delicious, spa areas clean and welcoming. The staff were friendly and polite and successfully trod the very fine line between attentive and "hovering". Our treatments were provided by skilled therapists and my Swedish massage was excellent and "firm" as... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

LisaCPW, Thank you for taking the time to post a review. I was delighted to see that you enjoyed your stay with us. Customer Service is paramount to us and I have passed your feedback on to the team. I sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas. More 

Swindon, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were lucky enough to receive a Spa voucher for our 25th wedding anniversary last year, to spend one day and night at this hotel, which we did on Saturday 21st Feb 15. From the moment we walked through the door we were treated with courtesy and helpfulness, and the reception staff made us both feel very welcome. We signed... More 

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Reading
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I recently enjoyed a spa break at Charlton House and were blown away in every single way! Even from just booking over the phone - the people were very helpful and tweaked the package for us (Note: If you want a long treatment - phone the spa first and make sure they have space before you book... More 

Was this review helpful? Yes 3
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear LouiseE, Thank you for awarding us five stars and for taking the time to post such a detailed review. I was delighted to see that you had such a wonderful stay with us. We look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas More 

Cornwall, United Kingdom
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

1st visit and will defiantly return. Took advantage of an offer and was not disappointed on any level. We had 'Duncan's Den' and the room was awesome, the bath roughly 6ft x 4ft was fun and the water was hot. The pool was marvellous, the massage treatments were so relaxing. The food was great and set in a lovely conservatory.... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear 999James101, Thank you for awarding us five stars. I was so pleased to see that you enjoyed your stay with us.I am delighted that you plan to return . We look forward to welcoming you back to Charlton House . Kind Regards, Sakis Dinas. More 

Brighton, United Kingdom
Senior Contributor
31 reviews 31 reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I came here for her birthday celebration. In a few words an excellent experience and outstanding value. The hotel itself is based on an old largeish house (Manse?). I guess there are maybe 20 rooms. Reception was efficient and friendly and showed us around the facilities. The room was great and the bathroom was really good, though... More 

Was this review helpful? Yes 1
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear jono1949, Thank you so much for awarding us five stars. I was pleased to see that you enjoyed your stay with us and you found your package good value.We appreciate feedback and the chef was delighted with your comments. I hope that you will come and visit us again soon, Kind Regards, Sakis Dinas. More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Had our wedding here in January, stunning setting, intimate venue. Everything was perfect. Friendly staff, great facilities, amazing food. Couldn't have asked for anything more. We were welcomed and looked after as if it was our own home. Spa was lovely, excellent manicure and massage. Will definitely be back for future anniversarys. Thank you all for making it so special.

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Claire917, It was a pleasure for us to host you wedding,we are delighted that you had such a wonderful day. We sincerely look forward to welcoming you back for you anniversary if not before? Kind Regards, Sakis Dinas. More 

Bournemouth, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked this hotel (standard double) on 13th Feb and stayed on 15th Feb, price was £120 via Booking.com. That's the context over with, now for the praise! From the moment we walked into the hotel we were overhwlemed with the beauty of the place. From the outside it looks fairly small but inside is a warren of rooms and... More 

Was this review helpful? Yes 3
Exeter, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I cannot highly enough recommend charlton house for a romantic getaway. We stayed a week ago for one night and it was without doubt one of the nicest hotels we have stayed at in the UK. We arrived on the Sunday at 12.30 and our room was already ready for us. We had booked via Travelzoo and got a upgrade... More 

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Additional Information about Bannatyne's Charlton House Spa Hotel

Address: Shepton Mallet, Shepton Mallet BA4 4PR, England
Location: United Kingdom > England > Somerset > Shepton Mallet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bannatyne's Charlton House Spa Hotel 4*
Number of rooms: 26
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset

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