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Bannatyne's Charlton House Spa Hotel

Certificate of Excellence
Shepton Mallet, Shepton Mallet BA4 4PR, England
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1 room 1 guest
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671 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • Danish first
  • English first
  • Italian first
  • Any
English first
  • All months
    (671)
  • Mar-May only
    (169)
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  • Sep-Nov only
    (157)
  • Dec-Feb only
    (148)
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Cardiff, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I'm not long back from a truly enjoyable stay in this charming country manor. I was taken there as a surprise by my husband as part of my 40th birthday celebrations. We loved the quiet relaxed atmosphere and great service from all the staff! My husband had booked the deluxe four poster bedroom complete with bath in room and a... More 

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chelmsford
2 reviews
5 of 5 stars Reviewed 1 week ago

Just returned from a relaxing break at this beautiful countryside hotel. Staff were very welcoming and professional, rooms tastefully decorated and very clean. Lots to offer for breakfast! The spa facilities were immaculate and treatments perfect for a relaxing weekend. Nothing was too much trouble at Charlton House Thank you for a much needed perfect break!

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Scott 1886, Thank you for awarding us five stars. I was delighted to see that you had a relaxing break with us ,I hope that you will come and visit us again soon, Kind Regards, Sakis Dinas. More 

Exeter, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This was a treat for me and my boyfriend to celebrate our anniversary. We had a spa deal which included a 55 min treatment each and a two course dinner. The reception staff was lovely and showed us around the hotel. Our room was not ready yet as we had arrived early for our treatments, however we were able to... More 

Was this review helpful? Yes 1
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear TamHick, Thank you for taking the time to post a review. I was very pleased to see that you enjoyed your stay with us. I have made a note of the issues you have raised and we will be taking appropriate measures to rectify them,we are very grateful for any feedback. I sincerely hope that you will come and... More 

Exmouth
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Came here for our wedding anniversary. First impression as you drive in is lovely. Friendly welcome at reception. When looking around our room we noticed although lovely it was very dated. Cracks in the ceiling and by the toilet. The rest of the room was ok but could do with being slightly modernised. The same goes for the rest of... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My husband and I visited this lovely hotel as part of a Secret Escapes Spa Deal. Well what can I say, the Spa was relaxing, our room was just gorgeous with a huge bed, awesome bathroom and double doors leading direct from the room onto the beautiful gardens (LOVED the double loungers in the sunshine). The food and service was... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Stacie L, Thank you for awarding us five stars. I was delighted to see that you had such a wonderful stay with us.If you go to our website and add your email details we will automatically email you any special offers and promotions. We look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas. More 

London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have neglected to leave our review of Charlton House Spa despite having been there twice now... this review has been prompted by just having booked our third visit ! The Charlton House is our favourite retreat and the staff have always been very friendly and nothing is too much trouble. The restaurant is a very pleasant conservatory, looking out... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear MrMiyagi69, Thank you for taking the time to post a review. I was delighted to see that you chose to visit us again and that you are have booked to come back in October! We sincerely look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas. More 

Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

we stayed here for one night. The Hotel is lovely and clearly has some some lovely history. Welcome was excellent as was the initial experience. The room was excellent as was the spa. We were looked after by a girl form Romania who was superb in her customer skills and her enjoyment for her role. We had drinks in the... More 

Was this review helpful? Yes 1
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Dmaw, Thank you for taking the time to post a review. I was glad to see that you had an "excellent" welcome and that you enjoyed your evening meal. As I read your review it seems that breakfast was your issue and I believe that the Duty Manager spoke to you and assured you that is was not the... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just returned from a lovely stay at the charlton house hotel. The welcome on arrival was friendly and warm, the room was very clean and spacious. In the evening when we went for our meal the restaurant staff were very accommodating friendly and polite esp Ashley a lovely young man who put himself out for the customers! Spa and spa... More 

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BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Garnett78, Thank you for awarding us five stars. We aim to create a friendly and warm enviroment for our guests so I was delighted with your feedback.I am so pleased that you intend to visit us again,we look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas More 

Exeter, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We've been lucky to stay here a few times over the years and it has got consistently better during each visit. The facilities are lovely with a relaxing atmosphere. The staff are all friendly and helpful. We will definitely be returning!

Was this review helpful? Yes 2
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear EddEttie, Thank you for awarding us five stars. We love to welcome guests back to Charlton House,I am so pleased that you feel we have improved each time. I do hope you will visit us again soon, Kind regards, Sakis Dinas More 

Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Charlton House is an extremely attractive county house that is much older than the Georgina façade it presents to the world. It has lovely grounds. It has been run as an hotel for over 50 years by people whose main business interest was something else. We had stayed there many years ago with great pleasure when it was owned by... More 

Was this review helpful? Yes
BannatyneCH, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review

Dear Jeremy C, Thank you for taking the time to write a review. Customer servrvice is very important to us, the team were very pleased with your feedback . I sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas. More 

Hotel Review Summarization

What travelers say

  • Very good(9)
  • Afternoon tea(8)
  • Room service(4)
  • Outdoor Jacuzzi(3)
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